The Washington Post

Review: On Saturday October 4, 2014, between the hours of 12:30am-7am, I go out to get the paper and I noticed that my outside light in my yard is broken. It was not broken when I came home from work around 12:30am. The distributor who delivered the paper unfortunately broke the light. Either from throwing the paper at the door or not watching what he/she was doing. I came out to get the paper around 6:30am. The amount I paid for the light was 29.23. I contacted The Washington Post Customer Service on October 4 and 5 2014 and they said they would forward the complaint to the distributor. I have not heard from the distributor nor The Washington Post about this matter. What bothers me more is the fact that the distributor is not acknowledging what he/she has done.Desired Settlement: The cost of the light that was damaged in the amount of $30.98 which includes the tax.

Business

Response:

October 17, 2014Dear [redacted]:Thank you for your recent letter to Stephen H[redacted], President and General Manager of The Washington Post regarding damage to [redacted]’ property. On Wednesday, October 15, 2014, our Washington Post Independent Agent, [redacted], delivered a $30.98 check to [redacted] for damage to his Solar light.Thank you for the opportunity to resolve this issue.Respectfully,Gregg F Vice President Distribution & Customer Care

Review: Basically our rate increased from $1.99/week to $7.55/week with no notification. After disputing the charge with our credit card company, and believing we'd found a resolution, Wash Post again changed their billing. On 1 Oct we were told by a supervisor they would request a "waiver" of the additional balance they are trying to charge due to lack of notification of the rate increase. Today (8 Oct) we called and were informed that was denied and we have to pay the "outstanding balance." We have yet to get the same answer twice and believe Wash Post billing practices are unscrupulous. This is the [redacted] condensed version of the past month. If you desire greater details we have a log of all of our phone conversations.

NOTE: when they initially responded to our credit card company they left out MUCH of the conversations we'd had!Desired Settlement: Waiver of our current (supposed) balance due. FYI - if they waive the additional (current) balance, our rate for the last 9 weeks would equate to $2.65/week (still above our previous rate).

Business

Response:

October 24, 2014Dear [redacted]:Thank you for forwarding [redacted]'s concerns to us regarding his Washington Post newspaper account.I am sorry to hear that [redacted] was not notified that his subscription would switch to the regular subscription rate after the 52-week promotional offer. This change is communicated via email and by postcard if there is no email address on file. The email address we have on file for this account is, [redacted].Because we value [redacted]’s service with The Washington Post, there is no longer a balance due on his account.Thank you for the opportunity to resolve this issue.Respectfully,Gregg F.Vice President Distribution & Customer Care

Review: Washington Post billed my [redacted] card $598. on 4/11/2014 for service which previously had been $158.42. I immediately called customer service and told them I was not paying 4 times the previous amount for service and to cancel. Representative said he would cancel and offered continued service for $155.48. I said fine. Then the $598 was not cancelled and I protested with [redacted]. The Post issued credits to my credit card for 152.49 on 4/18/14 and 290.03 on 4/23/14 leaving a balance of $155.48. I thought this was for continued service to 4/10/15 which was fine. Then the Post started billing me saying that they had refunded $152.49 and 442.52 on 4/18 which they did not (see previous). I then protested to [redacted] again and they were contacting the Post telling them that only $442.52 had been credit to the card and not $598. The Post insists they refunded the amount and stopped my paper on 5/30/14. They have sent me various bills in differing amount and I have spent many hours talking to billing and customer service to no avail. Customer service seems to be in the Philippines and billing seems to be in DC so neither side wants to admit that only $442.52 was refunded to my [redacted] account and they continue to try and bill me. I have had bills for $173.42, $152.49, $17.94 and $17.94 again. Billing called me on July 20th and said I owed them over $700 dollars but when I explained the clerk seemed confused and tried to transfer me to customer service but I ended up with a dial tone. Obviously the 2 sides do not ever get anything accomplished. They keep referring to my account which is in error as explained before.Desired Settlement: Refund to credit card.

Business

Response:

August 19, 2014Dear [redacted].Thank you for forwarding [redacted]' concerns to us regarding his Washington Post newspaper account. The problem referred to in [redacted]’ complaint appears to have started when his current promotional offer ended on 4/8/14. Promotional offers are not recurring so on 4/9/14, his service converted to regular rate, which is $598 in his area. When [redacted] called to dispute this amount and threatened to cancel, the Sales representative offered to place him back on the $155.48 promotion. [redacted] agreed and requested a refund of $598 to his credit card and to be billed for $155.48. However, only $442.52 was reimbursed. On 8/8/14, $155.48 was refunded to [redacted]' credit card, which covered the difference from the $442.52 reimbursement.Thank you for the opportunity to resolve this matterGregg F[redacted] Vice President Distribution & Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I took almost 4 months and a lot of my time to finally get the Post to admit they had made a mistake.

Regards,

Review: I subscriped washington post newspaoer at a discount rate of 82 dollars for 52 weeks from 04/2012-03/2013 using my credit card. I never authorized the renewal of the regular rate subscription. However my credit card got billed almost 300 dollars since Apirl -Nov of 2013 at a rate of 350 dollars for 52 weeks. No billng or statement was sent to notify me the charge or new rate. The representative said the credit card is set auto charge. However, the auto charge should be based on the same rate, not secretely increase the rate without telling the customer. The ethical business has the option of either stop the supscription or send me a notice about the higher rate. They failed to do either option.

Business

Response:

Dear [redacted]:

We are in receipt of your Revdex.com complaint. Our customer service team has also left you a message at the end of November on your voice mail.

We are sorry that you do not remember the terms of the offer you signed up for online.

Here is the information that was on the order you placed.

Offer valid only in limited locations within The Washington Post's 7-day home-delivery area for new subscribers and those who have not been a Washington Post subscriber for the past 30 days. You will be charged a one-time payment for the initial 12-week or 52-week subscription period. At the end of the 12-week or 52-week period, your subscription will continue and you will be billed or your credit card will be charged every 8 weeks at the prevailing home-delivery rate unless you contact The Washington Post at ###-###-####. You also understand that if corrections in the charge amounts are necessary, it may involve adjustments (credit or debit) to your account. You will not be notified of upcoming Easy Pay charges but your payment and account information is always available at www.washingtonpost.com/profile. All Sunday-only subscriptions include delivery on Thanksgiving Day. Your invoice will also include the average transportation cost for home-delivery subscriptions across all delivery areas of $0.14 daily and $0.48 on Sunday. Unless otherwise stated, your subscription does not include TV Week. Actual costs for some areas and offers may differ. You will be charged applicable sales tax. Offer expires 12/31/13 and cannot be combined with any other Washington Post reduced-price home-delivery sales offer. Other restrictions may apply. ©2013, The Washington Post.

After the promotional period, you were charge according to the offer you responded to, every eight weeks at the prevailing home delivery rate.

We appreciate you being a subscriber. While we are not able to refund the entire period that you have been receiving home delivery, as our customer service representative shared with you, we will refund two of the payments $58.94 x 2. You will see a credit of $117.88 on your credit card within the next 7-10 business days.

In addition, you are on a new promotional offer which the customer service member offered you.

Thank you for subscribing to The Washington Post.

_______________________________________________________________________________<...⇄ />
Director of Consumer Marketing

The Washington Post

###-###-#### phone

###-###-#### fax

Review: I have not received the paper since September 15. I have called numerous times and am always told I will receive it this Sunday but I have not. I was supposed to receive a call from the local distribution center but I have not.Desired Settlement: I want an explanation as to why I have not received my paper. I want my paper delivered this Sunday in my newspaper box. when it is delivered, it is just thrown on the yard or driveway causing me to have to search for it and half the time it is wet.

Business

Response:

November 22, 2013

Dear **. [redacted]:

We have tried to contact [redacted] regarding the issues outlined in this complaint, but have not been able to reach her and she has not returned, out calls. The issue is that we have another subscriber at this address and the carrier was only delivering one paper to the home. This issue has been addressed and will he corrected this Sunday. I have applied a credit to the subscriber's account to cover the deliveries she missed.

I apologize for any inconvenience this caused [redacted].

Respectfully,

Review: Washington Post sent me a bill for a product (Sunday newspaper) I did not order. In addition, the bill states that they will keep sending me the paper even though I told them repeatedly by email and USPS mail that I don't want their product.Desired Settlement: Stop sending me papers and bills for papers.

Business

Response:

June 5, 2014Dear [redacted]:I am sorry to hear about the multiple bills you received after your requests to suspend service. We have suspended service and removed the balance from your account,Again, I apologize for the inconvenience this has caused you and sincerely thank you for being a Washington Post subscriber.Vice President Distribution & Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

The most recent article I find to be total full of falsehoods and seemly corporately bought, I do not fine genuine journalism inside this company anymore and more full of political propoganda, the lack of honest journalsim is disturbing.

Review: I have subscribed to the Sunday edition of the Washington Post for a little less than one year. Over that time, the Washington Post has failed to deliver my paper about 40 to 50 percent of the time. I have submitted multiple complaints about this, but there has obviously been no effort to address the issue, because it continues to occur on a regular basis. The paper will occasionally credit my account a very small amount for the value of the paper, but most of the time my complaints are ignored. The paper will sometimes send someone out to make a late delivery, but I have a limited window in the morning to read the paper, so a late delivery to me is often useless. The paper provides no credit to me when it makes a late delivery, even though it results in a complete loss of value to me.Desired Settlement: I would like someone at the paper to finally address the horrible service issues and simply deliver the paper at the regular time, as I am paying for them to do.

Business

Response:

November 4, 2014Dear [redacted]:Thank you for your recent letter to [redacted], President and General Manager, regarding [redacted]’s newspaper account.I am sorry to hear of [redacted]'s delivery issues. We have tried to contact him by phone and email for resolution. A voicemail was also left on the number provided, but we have not received a response. However, we credited [redacted]'s account in the amount of $14.80 (8 weeks) as a sign of good will. We have also worked with the agent to clear up any delivery issues and hope this will resolve all issues that [redacted] experienced. We look forward to having him as one of our valued customers in the future.Thank you for the opportunity to resolve this issue,Respectfully,Gregg FVice President Distribution & Customer Care

Consumer

Response:

The Washington Post, despite the promises in its letter, continues to miss deliveries. I really don't understand why it is so difficult to simply deliver the paper that I am paying for.

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I have been a customer/subscriber of the Washington Post with home delivery since 1974. On Nov. 3, 2012, delivery was terminated without notice or reason. My account was paid up more than three months in advance. I tried repeatedly to call the carrier/delivery person but he did not answer the phone nor respond to a written note by postal mail. No one was responsive to me. I finally decided to forfeit what was owed me and abandon the practice of reading hard copies of the paper. That was until I recently received another bill saying that I owed for continuous delivery of the paper. On Feb. 25, I called customer service and explained the situation. The foreign accent was difficult to understand. The rep told me that a paper would be in my driveway the next morning, and the carrier would call me in the meantime to resolve the money or credit that was due to me. On Feb. 26. no paper was delivered and the carrier did not call as promised. I called customer service again, and the rep said that the carrier would call me and that I could expect a paper delivered to my driveway on the following morning. On Feb. 27, again no call from the carrier and no Washington Post, but the carrier delivered a copy of the Washington Times, which I do not subscribe nor want. For the third straight day, I called customer service and explained the entire situation again. She said that a manager would call me to resolve the problem. No manager called then or now. Instead, the carrier gave me a call to say that he had been delivering the paper. That is false. He was combative in conversation, and would not discuss the problem of money or credit owed to me. On Feb. 28, the carrier delivered a Washington Times but no Post. I called customer service again, but got nowhere. I also called the Washington Times to cancel a scription that someone had started for me two days earlier, without my knowledge or permission. On March 1, a copy of the Washinton Poist was delivered to me-- the first paper since November 3. But there was no one to walk with to resolved the issue of payments made and no delivery for four months. On March 2, no Post was delivered, but the carrier left a packet of the Advertisement part of the paper. On Sunday, March 4. a copy of the Examiner was delivered to the driveway, but no Washington Post. Today, on March 5, a copy of the Post was delivered to my driveway. I don't know what to expect from day-to-day. In the meantime, my request to resolve the issue of credit owed to me has not been addressed by anyone. I have made attempts to contact a higher level or management and circulation, but they are sealed off from customers with a complaint.Desired Settlement: I want a refund of the money paid for newspapers that were not delivered, a sum of about $144.47. I would be willing to continue as a subscriber on the condition that the Post credit me with this amount and make right the injustice of failing to deliver a product that was paid for. I do not trust the Post, based on this experience. There is no accountability, and no one to talk with except the carrier and the customer service people in the [redacted], who resolve nothing. My first choice for a settlement is for the Post to refund the money owed me, and terminate any future relationship with the firm.

Business

Response:

See Attachment

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: After not being able to reach a Post employee several days before my subscription was up, I placed a 6-month vacation stop on the account to ensure that no papers would be delivered after my subscription expired since I couldn't figure out how to cancel the paper online. 3 months later I missed the paper and called to re-start it, but was told that the paper had a new policy and in the future, it would no longer gave credits for vacation stops. At that time, I said I didn't want my paper re-started. I continue to get bills for time time period that I didn't receive a paper. I have contacted the Post 3 times. The first 2 times, I was told that my account would be credited as I had not received a paper. Today, I was told they would not credit my account for $94.25. I have no idea what time period that represents, but I should not owe anything as I have not received a paper since my last subscription expired in February. The Customer Care supervisor refused to connect me with either the billing department to discuss my issue nor with other management who would be in a position to have decision-making capability.Desired Settlement: My account credited for $94.25 and closed.

Business

Response:

June 30, 2014Dear [redacted]: I am sorry that you have decided to cancel your longtime service with The Washington Post. As you requested, we have removed the balance from your account and (suspended service,I apologize for the inconvenience this has caused you and sincerely thank you for being a Washington Post subscriber.Respectfully, ?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

The Washington Post had an ad in their paper earlier this week alerting cutomer,(if you read the small print) that on Thursday, (Thanksgiving), you would be charged extra for that paper, ($3.00). That paper had so many ads in it that you would find "extra value". You could avoid this charge by canceling for that day delivery so you would not get a paper that day. HOWEVER, you would be charged the regular price for that day because you can "go on line" to read the news items!! What a rip-off!!

Review: In early February 2014, I stopped home delivery of the newspaper because my husband was in critical care. When I got the bill, I was surprised that I was charged for the month the paper was stopped. Calling the Post, I was told credit is not given when the paper is not delivered because the subscriber still has internet access. I did not have a working computer at the time, so after much argument and refusing to pay for nothing, I canceled my subscription and got them to charge me only for the days I received the paper. I wanted nothing more to do with the Post, however they kept calling to try to get me to resubscribe. After many calls, I told them I was never going to subscribe again and not to call me ever. They called a couple more times and I told them I would report them to Revdex.com if I got another call. I have had 3 more calls in the past couple weeks.Desired Settlement: Honor my request not to call or contact me in any other manner.

Business

Response:

August 6, 2014Dear [redacted]:I am sorry to hear about your husband’s illness. A credit of $24.58 was applied to your newspaper account on March 10, 2014, for a temporary service stop from February 3, 2014 to March 2, 2014. As you requested, you will no longer receive calls or mailers from us in the future. Should you reconsider renewing your subscription, we will honor all future vacation stops on your account.Thank you for the opportunity to resolve this matter and for subscribing to The Washington Post.Greg F. Vice President Distribution & Customer Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Thier customer service called me a month ago indicating that I could renew my subscription at the previous rate I was offered in the prevailing year. One month later I recieved a bill for the month that was at the full subscription price!!
They, the post, lied to me and never renewed my subscription. For one month I essentially paid 12 times what my previous rate was for the same period.
Beware of thier scams!

Review: I have told the Washington Post that I was not renewing my subscription twice over the phone, two times in writing, and left a note on my door in the middle of March saying do not leave a paper my subscription has been cancelled/not renewed. I have not received a paper since the middle of March from the Washington Post, and as I have told them now multiple times I do not want to receive a paper from the Washington Post. However, they still are sending me billing statments, and renewal notices saying I am a subscriber when I am not.Desired Settlement: I want them to mark my account as not renewed/canceled/whatever they have to do, to stop sending me renewal notices and bills for items I have not received.

Business

Response:

Thank you for contacting us regarding your account with The Washington Post. I apologize for the experience you have had. Your account has a zero balance so you do not owe anything to us.

Should you ever be interested in resuming Home Delivery Service, please do not hesitate to contact us. Again, I am sorry about any inconvenience you may have experienced. _______________________________________________________________________________[...⇄ of Consumer MarketingThe Washington [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: The Washington Post has been delivering "Savings Now" newspapers to my house. I have never ordered or paid for these papers. I do not want these papers and have asked them several times via email and phone complaint (August 16 and September 28, 2014 and several times prior to August 2014) to cease delivery of these papers. The papers are a nuisance and I have to pick them up from my driveway and put them in recycling. It is also a waste of paper, since I do not want these papers and never read them. On September 28, 2014, I asked the woman who answered the Savings Now phone line (Rosa?) at ###-###-#### to cease delivery of these papers and have somebody clean them up from my driveway. I am tried of having to pick up after the Washington Post! I asked for this to be done by October 3, 2014. I also sent a message via the Savings Now website with my requests. The papers were not picked up and the Washington Post continues to deliver these papers to my house.Desired Settlement: 1. Stop deliver of the Savings Now newspapers and ALL Washington Post newspapers to my house effective immediately and forever.

2. Come pick up the newspapers that they have left at my house. Let me know what day they will be retrieving their papers so I can have them outside in the driveway.

Business

Response:

October 20, 2014Dear [redacted]:Thank you for your recent letter to Stephen H[redacted], President and General Manager of The Washington Post regarding delivery of the “Savings Now” supplement to [redacted], MD [redacted].This address was removed from our mailing list on January 20, 2012; however, I have asked our Delivery Agent, Chris S[redacted], to monitor this address periodically to ensure this Supplement is no longer delivered. Per [redacted]' request, I have asked Mr. S[redacted] to contact her to arrange a time to retrieve papers that were previously delivered.Thank you for the opportunity to resolve this matter.Gregg F Vice President Distribution & Customer Care

Review: It see** as though every holiday that falls on a Sunday, I do not receive my newspaper. When I asked for a re-delivery on Mother's Day this year I was told I would receive a credit. I had to call twice for re-delivery as I was told within an hour and did not get my newspaper until 11 a.m. that morning. Today on Father's Day, same problem but no re-delivery. I have been outside waiting for my newspaper since 4:30 a.m. and each time the delivery person puts on the newspaper when I do not receive it is "newspaper stolen" which I find it hard to believe only on holidays and I can go out there any other time and my paper is there. Today when I contacted customer service, I was told I cannot have a credit and re-delivery. It is either one or the other. I have a problem with this as previously stated, I have to contact customer service twice as I am told a newspaper would be delivered within an hour or so and it is not.

I am not the one that guarantees a newspaper by 7:00 a.m....Washington Post you put those standards out there....NOW LIVE UP TO THEM!Desired Settlement: I want a refund for the remainder of the year, starting from Today, June 15, 2014 as I cannot trust you to fix your delivery services. When you set standards for your organization, I expect you to live up to them. I don't care that [redacted] bought the Post as it see** to have only made it worse. I also would rather pick up my refund check at your office than run the risk of it "getting lost in the mail."

Business

Response:

June 30, 2014Dear **. [redacted]:I was saddened to hear that you cancelled service due to delivery of your Washington Post newspaper. As you previously requested, $19.66 was refunded to your credit card on June 16, 2014; and service was suspended effective June 22, 2014.I apologize for the inconvenience this has caused you and sincerely thank you; for being a Washington Post subscriber.Respectfully,

Review: The Washington Post has contacted me several times as a former subscriber to renew my subscription. I have informed them that I use my husband's subscription and asked to be remove from their list. They continue to contact me on my mobile despite my request to be removed from their telemarketing list.Desired Settlement: The Washington Post to discontinue contacting me about subscribing to their paper.

Business

Response:

We have received your information from the Revdex.com.We have put the following two numbers on our do not call list:###-###-#### and ###-###-####.You had indicated that we are calling your cell phone. If your cell phone is not one of the numbers here, please email me back with it.We strive to get the numbers off our list as soon as possible. However, at times it can take up to thirty days.Thank you for your readership.

_______________________________________________________________________________[...⇄ of Consumer MarketingThe Washington [redacted]###-###-#### phone###-###-#### fax

Review: A group of children that were sponsored by the washington post were going around the neighbor hood selling 10 week subscriptions for the Sunday post. They stated if I signed up it the proceeds would go towards a scholarship reward at their school. I gave them a check for the service, they told me that after the 10 weeks were over, the subscription would end.

They called me this morning telling me I have a 14 dollar balance on my account. They continued to send papers without my permission. When I spoke to billing they explained that I got automatically renewed for the service.

If they are using children to shop their product around, and relying on them to explain the terms of conditions of the services who are prone to lying to get more subscriptions. This is simply unethical of them and can be considered fraud.

When I talked to billing I demanded a supervisor because I don't use the subscription, never agreed to be renewed and was never told it was going to be renewed. The supervisor simply told me that customer service has to handle this, they cannot cancel my subscription and he cannot assist me. He also went on to tell me that customer service department was closed for the day making it impossible to resolve this immediately.

This is extortion and fraud at it's finest.Desired Settlement: I want my balance wiped clear. I also want my subscription cancelled. It's depressing that a newspaper company going out of business due to the way technology is today, has to use children to sell subscriptions for them and lie so they can generate revenue.

Business

Response:

From: H[redacted], Rich<Rich.H[redacted]@washpost.com>

Date: Tue, Oct 28, 2014 at 12:37 PM

Subject: Your Revdex.com Inquiry ID [redacted]

To: "[redacted]" <[redacted]>

We have received your inquiry and have reviewed your account.

Your home delivery subscription was stopped as you requested when you called us.

There is a zero balance on the account. You do not owe anything.

I apologize that you had a poor experience with the person that came to your

door to sign you up.

We hope you will consider trying us again in the future.

Rich H[redacted]

_______________________________________________________________________________<...⇄ />
Rich H[redacted]

Director of Consumer Marketing

The Washington Post

rich.h[redacted]@washpost.com

###-###-#### phone

###-###-#### fax

Review: I am a loyal Washington Post customer, have subscribed for over 10 years to home delivery. However, their billing practices are terrible, sloppy, innacurate and there is no one at the Post that ever corrects the problem. This has been going on and off almost for my entire 10 year subscription history. I am weighing cancelling service just so I dont have to deal with their billing problem. My immediate problem is I have not received a home deliver bill since April of this year. Todays date is August 1. I just received a collection agency call telling me I am delinquent to the Post and need to pay them. I want to pay the Post what I owe them, but I want them to send me an accurate and timely bill ALL THE TIME...like every other business does EXCEPT the Post. I want to resolve this problem ONCE AND FOR ALL and get assurances they will bill be correctly going forward. I am not going to spend hours of my time on the phone being passed off from one useless clerk to another that cant or wont fix the problem. I am requesting that someone from the Post with enough brains and authority contact me, give me an accurate account of what I owe, fix their billing errors PERMANENTLY, and I can go on enjoying their paper.Desired Settlement: Give and accurate accounting of what I owe, fix their internal billing process that creates innacurate bills, have a competent manager contact me to finalize this matter.

Business

Response:

August 13,2013

Dear **. [redacted]:

Thank you for forwarding **. [redacted]'s concerns regarding his Washington Post newspaper account. The last automated bill mailed to **. [redacted] was dated March 15, 2013, for a past-due amount of $113.66. Prior to that bill, subsequent bills for payment were mailed on 2/13/13,11/27/12, 7/19/12, 6/19/12, 5/20/12 and 4/19/12. Since his account was in arrears over 90 days, we suspended service effective April 9, 2013.

Upon receiving your letter which states **. [redacted]’s desire to pay the overdue balance, a bill in the amount of $115.89 was mailed to **. [redacted] on August 13, 2013. This covers service from December 9,2012 through April S, 2013, [16 weeks ($7.20/wk), plus one Sunday ($1.85); minus $1.16 credit on account].

Thank you for the opportunity to resolve this matter.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

From: [redacted] <[redacted]>

Date: Mon, Sep 16, 2013 at 12:17 PM

Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].

To: [email protected]

RE: Complaint #[redacted], Washington Post Delivery [redacted], I am requesting my above complaint be re-opened with the Washington Post. The 8/26/13 response from the Post contains inaccurate payment information on my account. Attached are my records showing the last 2 years of my Post invoices and payment history. I kept this information on file because of the Post’s repetitive billing mistakes, late invoices, and not properly crediting payments on my account. Note that the last invoice I received and payment I made on this account was 6/01/13 my ck#[redacted] for $23.17. This paid the account for delivery thru 3/20/2013. I do not owe $115.89 as the Post indicated on their response, I owe approximate a week of delivery service. Please re-open this complaint, forward my documents to [redacted], and have them correct my records, give an accurate accounting of what I own, allow me to pay the correct amount, re-start my delivery service, and make a serious commitment to fix the Post’s long term billing errors. Regards [redacted], VA

Regards,

Business

Response:

December 17, 2013

Dear **. [redacted]:

Thank you for forwarding **. [redacted]s November 6, 2013, concerns regarding his Washington Post newspaper account. We have again carefully reviewed his account and have enclosed an updated copy of his account history this time dating back to 2008. We do, in fact, bill in advance with invoices generating 30 days prior to expiration. However, only a fraction of that amount was paid at expiration, so remaining balances were carried over to future invoices. Also listed are payments and the dates each were posted on **. [redacted]’s account. If the attached list does not reflect all payments made on the account, please let us know. I hope this will resolve any past billing issues.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: Washington Post records are innacurate and do not accurately reflect the billing and payments on my account

November 6, 2013

Dear [redacted] and/or Washington Post representative

While I believe you and the Post are acting in good faith in trying to resolve my billing dispute accurately and fairly, I reject your current proposal for the same problem that has been the source of this complaint from the beginning: Your Post billing records are innacurate and dont reflect payments and amounts owed on my account. I am amazed after our multiple communications on this Revdex.com dispute platform you dont understand, or wont accept this simple fact. Here are the core reasons your billing records are unreliable and not trustworthy:

You dont sent out billing statements in a regular and timely fashion.

You bill ahead for paper deliver before the service is rendered

There appears to be no co-ordination between your distributors and Post HQ billing

It appears your records don't accurately reflect all pyments made on the account

All of these reasons contribute to your records showing I owe a balance of $115.89 while my own records show I owe approximately a weeks worth of service , roughly$6 when you terminated my delivery in April. I have already sent a detailed account I kept on my Post account supporting the accurate balance on this account. These records are self-supporting and clearly document that my figures are correct. I suggest you have someone take the time to carefully review these to substantiate this fact.

Feel free to contact me to settle this matter so I can return to being a satisfied Post subscriber like I have been for the past 20 years.

Regards

[redacted], VA

H# 703-820-7557

Review: My husband and I moved to [redacted] AFB in Washington DC in July. The Washington Post keeps sending coupon and advertisement junk mail to our mailbox a few times a week. I've called them twice to tell them to stop sending them but we keep getting the junk mail. We are away from home a lot and do not have time to check our mailbox everyday and this junk mail is taking up space that we need for "real" mail to fit.Desired Settlement: STOP SENDING US COUPONS AND ADVERTISEMENTS

Business

Response:

Dear **. [redacted]:

Thank you for taking the time to contact us regarding the delivery of coupons and advertisements to you Apartment.

We have removed your address ([redacted]) from our list.

Our mailings are prepared in advance so it can take up to thirty days for the mail to stop.

Please also make sure that if your building delivers that they pay attention to the apartment as sometimes other apartments get put in the incorrect box.

We apologize for any inconvenience this may have caused you.

Sincerely,

_______________________________________________________________________________<...⇄ />
Director of Consumer Marketing

The Washington Post

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