The Washington Post

April 13, 2016[redacted] Springfield, VA 22153Dear Ms. [redacted]:We received a letter from the Revdex.com dated April 5, 2016, regarding your Subsequent emails to Suspend delivery of the Savings Now supplement. Please accept my apology for the inconvenience...

this has caused you. You’re right. It should not have taken four month to suspend this supplement. As you requested, I have asked the delivery agent and zone manager to suspend delivery and to remove any left from previous weeks. Please let me know if I may be of further assistance.Thank you for the opportunity to resolve this matter.Grégg F[redacted]

April 29, 2014
Dear [redacted]:I am sorry to hear about the problems you encountered when you called regarding your Washington Post newspaper subscription. You are correct. We suspend Service at expiration on subscriptions using airline miles. We have removed the $89.42 balance from...

your account,Again, I apologize for the inconvenience this has caused you and sincerely thank you for being à Washington Post subscriber.Vice President Distribution & Customer Care

Dear [redacted]:
I am writing to let you know that [redacted] has spoken with [redacted]. The subscription which she was referring to is a kindle subscription to The Washington Post. This is billed by [redacted] and we do not control the billing.[redacted] understands this and knows how to contact Amazon to stop this service.Please let me know if you need additional information.

ME =LIARS= LIARS =LIARS=,ALSO AARON BLAKE=LIAR= LIAR= LIAR=.PANTS ON FIRE.

Me. I just want to tell Aaron Blake what a [censor] head liar he is and also the washington post, why cant the post tell the truth and blake =for once in their life=. You are all [censor] head liars.

COMPLAINT: I have repeatedly called the Washington Post requesting they please stop delivering their Post Marketplace mailer to my home address. I made my 6th call today; I've been asking now for over two months; I started in November of 2015 and it is now March of 2016! Each time, I am asked my home address, and the employee repeats it back to me, I confirm, and then the employee agrees that I will be removed from their mailing list. I have a very small mailbox, in accordance with my Town Home regulations. Their mailer takes up way too much space resulting in my mail being ripped and damaged as everything is jammed in when I am forced, against my repeated requests, to keep receiving their junk mail. I have called yet again today. I want this mail to stop. I never requested it, yet am being forced to receive it. I call the Post using the number they list on the back of their mailer: 202-334-6100, and then use the keys to reach the cancellation department. What must be done for the Post to stop sending this mailer after the requests have been numerous and for almost 10 weeks?

I have repeatedly called the Washington Post requesting they please stop delivering their Post Marketplace mailer to my home address. I made my 6th call today; I've been asking now for over two months; I started in November of 2015 and it is now March of 2016! Each time, I am asked my home address, and the employee repeats it back to me, I confirm, and then the employee agrees that I will be removed from their mailing list. I have a very small mailbox, in accordance with my Town Home regulations. Their mailer takes up way too much space resulting in my mail being ripped and damaged as everything is jammed in when I am forced, against my repeated requests, to keep receiving their junk mail. I have called yet again today. I want this mail to stop. I never requested it, yet am being forced to receive it. I have called the Post 202-334-6100, and have talked to the cancellation department. What must be done for the Post to stop sending this mailer after the requests have been numerous and for almost 10 weeks?

Review: The Washington Post is implementing a new paid subscription for their web pages. In June I was asked to provide a debit card number to pay 99 cents to finish reading ONE ARTICLE. I read that web page very carefully and did not authorize an e-subscription or regular billing to my account.

On September 22 I discovered that the Washington Post has withdrawn $9.99 three times from my bank account ($29.97). I called them to cancel this subscription and I was told that no refund of any kind was possible, including the September withdrawal that covered a subscription until October 21. I asked to speak to a supervisor and was told someone would call me back. That was three days ago and no one has called.

The Washington Post is a venerated institution in our community. I did not expect to experience an auto-renewal scam in dealing with them. This was dishonest, unfair ,and disappointing. I have an extremely limited income and I would NEVER have authorized these withdrawals because I can not afford this service.Desired Settlement: I want my money back and I want them to make their e-subscription policy much clearer on their website.

Business

Response:

Dear **. [redacted]:

I am writing to follow up on your letter to **. [redacted], **. [redacted] as well as the Revdex.com. I am sorry that you felt that the website was not clear regarding payment for your digital subscription. We take communication with subscribers very seriously. When you decide to subscribe this language is presented prior to putting in your card number.“Bill me every four weeks. I understand and agree my credit card will be charged 99¢ plus applicable sales tax for 4 weeks of digital access to The Washington Post, then $9.99 every 4 weeks, subject to the details below.” The details referred to as “below” are: “Offer valid for new digital subscriptions only. Your credit card will be charged 99¢ (plus applicable tax) for the initial 4 week promotional period. At the end of the 4 week promotion period, your digital subscription will continue and your credit card will be charged $9.99 every 28 days or the 28-day rate then in effect for digital subscriptions unless you contact The Washington Post at help.washingtonpost.com and cancel. You also understand that if corrections in the charge amounts are necessary adjustments (credit or debit) may be made to your credit card account. You will not be notified of upcoming charges but your payment and account information is always available on your account profile page. Offer expires December 31, 2013. Other restrictions may apply. © 2013, The Washington Post” The customer service representative you spoke with followed procedure as we do not allow for refunds. However, we do allow for cancellations so that you will not be billed in the future. Your account has been cancelled. Based upon your illness as well as our appreciation for your purchasing The Post at the newsstand, we have refunded the $28.98 you requested. This was processed on Friday and I would anticipate you will see this back in your account in 7-14 business days howver this is based upon the time it takes your bank to process. Thank you for reading The Washington Post. We hope to welcome you back soon as a subscriber.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the very gracious and complete response made by the Washington Post in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had a subscription to the washington post about a year ago. I let it expire because I never read it. I will occasionally get calls from them asking me to renew my subscription. I tell them everytime they call to take my name off of their list. I have tried the online chat feature as well but I still get calls.Desired Settlement: I want my name taken off of their list and a refund for my subscription

Business

Response:

[redacted], [redacted] <[redacted].[redacted]>5:39 PM (17 hours ago)to [redacted]I am writing in response to your complaint to the Revdex.com Case Number [redacted].As you requested we have placed your name on our do not mail, email, and phone list. The email is places on the do not email is the one I am writing to now.The address is 1476 [redacted] in [redacted] and the phone numbers placed on do not call are ###-###-#### and ###-###-####.We strive to make this effective as soon as possible. However, practically speaking it can take 7-30 days to get off of all our lists.We appreciate your past subscription and will welcome you back if you ever decide you would like to subscribe again. _______________________________________________________________________________[...⇄ of Consumer MarketingThe Washington Post[redacted]###-###-#### phone###-###-#### fax

Review: I set up a Sunday only subscription in December during their 52 week .49/wk promotion. My father in law also purchased this same promotion as a gift for me for the holiday. I was not receiving my subscriptions so I called customer service. They said that there was no record that the orders were placed (both my father in law and I had received email confirmations of the order). We later discovered our cards had not been charged. The situation was sent to our local distributor who then put the two additional subscriptions under my husband's name. I offered to pay by phone at that time but was told to wait until I began received the 2 subscriptions. The following couple weeks I was only received 1 paper of the two. When I spoke with the local gentleman again he was unsure of the problem but said that he would get it straight, and again asked that I hold on paying until the situation was corrected. I began receiving the two subscriptions and we called on an evening to pay our bill with this gentleman but there was no answer and we did not receive a call back. A few weeks ago I received a call asking that I pay for my subscriptions. At this time I was not told that this was threatened to be a termination of the subscription for non-payment, I was just asked to make a payment and I provided my card details. The following Sunday I did not receive my two papers. I called to have this corrected and I was told that my subscriptions were terminated due to non-payment and that I had a relatively small balance. I told the CSR at that time that I had made a payment by phone, she said that it had not gone through. I went through my bank statements and saw that the charge had indeed not gone through afterall. I called back earlier this week to make the payment in full, yet again, and was told that I could no longer pay for the the subscription offer I originally ordered, the 52 week Sunday only for .49/wk, they would no longer honor it since the subscriptions were cancelled due to non-payment. I explained this entire play of events with the CSR who seemed to either not understand what I was saying or simply just repeated they would not honor the price I signed up for in Dec. They did offer for me to get the promotion of .79/wk, in which I asked why I would pay more for the subscriptions then what I had originally tried to sign up with, the .49/wk. She simply apologized, took my small balance to be paid on the account and that was it. In writing I emailed the Washington Post expressing this entire situation, including that I had not been told this account was in danger of termination, and that much of my delay in payment was due to delivery issues that were not my fault. I did attempt to pay on several occassions but was either told originally that my order was not received by their accounting department, to hold til the delivery issues were settled, and finally only after the fact that my payment had not gone through when I tried to make my phone payment. The response I received began stating "We believe we've found a solution for your issue". It begins with an apology for the inconvenience this has caused, but continues to say that the .49/wk promotion ended in Dec, and they can offer me the promotion of .79/wk, clearly showing the same circle and ignorance to my actual concerns, issue and complaint. I responded that this was not a resolution and I appreciated having the issue elevated to a higher authority that could actually try to resolve the problem I expressed. I have since received no response.Desired Settlement: As I stated in the email and over the phone, I simply just want the service that I signed up for, preferably without all the hassles and people not listening to the actual problems that were occuring with my situation. It is extremely frustrating to order a service, then have it not be processed correctly, not delivered correctly, then when it's going well that it is cancelled without notice. At least no notice that was spoken to me or that I had been made aware of. I refuse to be further insulted by being required to pay a higher rate than that which I signed up for. This is the least they could do. Since the issue is such a nightmare, and their customer service just continuously waste my time and offer no solution other than to further penalize me, they honestly should offer my subscriptions at no cost for the hassles and headaches this has caused!

Business

Response:

[redacted]May 31 (3 days ago)to [redacted], meI am writing to respond to your complaint which you sent to the Revdex.com on May 24, 2013. We apologize for the inconvenience you experienced when starting your subscription.As you requested your account has been restarted for two papers to be delivered on Sundays to [redacted] This was set up on May 26 at your request.The rate is the rate that you requested of .49 a week is being honored. The total due on the account for 52 weeks of service for two papers with tax is $54.02. Please make this payment as soon as possible to ensure continued service.I will be sending you a small gift as a token of our appreciation and apology for any inconvenience you encountered.

Review: In November I received a phone call, not solicited, as my number is on the National Do Not Call Registry.

The caller invited me to a trial subscription to the Sunday Washington Post, for 26 weeks, for $10. Two weeks later, I receive a phone call advising me there is an error, and the trial was only for 13 weeks. I had not received any papers, so I advised them that I considered this inappropriate, and requested immediate cancel.

About two weeks later, I received a bill, and the paper started coming, and phone calls. I requested in two letters, and two phone statements to stop and cancel this unwanted paper.

To date, I continually receive 8 or 9 calls daily demanding payment.

I do not want this, and the tell me I agreed, and must pay.Desired Settlement: I want this canceled, I want a letter of apologize for the deceptive practice in obtaining my original agreement to consider the trail subscription, and a letter admitting they are at fault for their errors.

Business

Response:

February 27. 2014

Dear **. [redacted]:

I am sorry to hear about your experience with starting a newspaper subscription and the lack in response to your written and verbal requests.

According to our records, a Sunday only 26-week subscription was started on November 3, 2013; however, the delivery did not actually start until the following Sunday (10th). I apologize for the follow-up call you received two weeks after the start of your subscription; there was no error with the existing subscription. Unfortunately, we do not have record of your written or verbal requests, so delivery continued until service was suspended on February 2, 2014, for non-payment. As you requested in your letter to The Revdex.com, we have removed the $12.87 balance from your account and you should no longer receive calls or correspondence regarding payment.

Thank you for the opportunity to resolve this matter. I hope you will reconsider renewing your subscription. Please do not hesitate to contact me if you have any questions or concerns.

I am disappointed with the recent publication of the political cartoon by the Washington Post, depicting the children of Senator C[redacted] as trained monkeys. Attacking the children of a politician is in very poor taste. Suggest the Post may wish to consider reviewing items for publication more carefully.
Thank you for your attention.

Review: October 10, 2013

Dear Sir/ Madam,

Recently I called the Washington Post to have my seven day delivery service changed to Sundays only. When I spoke to the representative on the phone I had the enclosed bill in hand. She said such a change in service would credit my account for Sunday deliveries until a date in November.

When I asked her if my account reflected the credit for when delivery was stopped temporarily from 8/19/13- 9/1/13 ( I was away from home), she said they do not credit for services temporarily stopped. I am very confused. With my account on computer I can switch service from 7 days a week to one day a week and receive credit but then they are NOT able to credit me for 13 daily papers they did not deliver, but I paid for.

The bill clearly states “All credits were used to extend your period of service.”

How can they just keep the money for papers that I’ve already paid for, but were never delivered/ received without crediting my account to extend my current subscription service?

Their bill reflects otherwise and they are not standing by their promise.

Any assistance you can provide me in this matter would be greatly appreciated.

Sincerely,Desired Settlement: see Attached document

Business

Response:

October 25,2013

Dear **. [redacted]:

Thank you for taking the time to share with us your concern about not receiving credit for your vacation from August 19th to September 1st.

As you may be aware, as a home delivery subscriber you now receive complimentary digital access to all of The Washington Post products even while you are on vacation.

The regular price for this access is $14,99 every four weeks.

We value you as a subscriber and have credited your account for this time period for $14.73. Your Sunday only subscription is now paid through January 19, 2014.

If you have not already linked your account for complimentary digital access, simply go to Washingtonpost.com and click sign in and then register.

As a token of our appreciation for your readership., I have enclosed a copy of a Washington Post book as our compliments. Enjoy,

Sincerely,

Review: Called The Washington Post and them stop and close my account by April 23,2014 and was told that I should be getting a refund of $13.94 in the mail. waited until the middle of May and still had not received my refund so I called The Post and was told that the refund was sent to my old address,to which I told them that I hadn't gotten the refund and asked them to reissue me the refund to my correct address which they stated they would. I again contacted them in June and was told they would send it. Now in July I have contacted them 2 times, once on July 7 , which I was told that the check would be again sent and to give them 7-10 business days. Now again on July 29 I called and again was told that they would issue me a check...Why should Anyone wait so long for a refund.. if the all was reversed they would be charging me interests and fees not more excuses.Desired Settlement: I want my check and an apology as to how they have handled the situation. They need to review how they do refunds and procedures for such

Business

Response:

August 17, 2014Dear [redacted]:Enclosed is your $13.94 refund. I apologize for the inconvenience we caused you; and that such a small request took months to resolve.Thank you for the opportunity to resolve this matter and for subscribing to The Washington Post,Respectfully,Gregg FVice President Distribution & Customer Care

Review: We allowed a two week free trial of the everyday Washington Post Newspaper to our address back in November, 2012. At NO TIME did we ever agree to a daily newspaper delivery - nor to our knowledge have we paid for one. However, they will NOT STOP DELIVERING IT!!!! It is trash at the end of our driveway that I have to pick up everyday and it's a waste of paper. We do not want the daily paper. In fact, we went so far as to cancel the entire delivery including weekends and Sundays, and they all are still coming! They claim they only have had one complaint from us, but my husband and I have complained at least 10 times to the delivery person and the central number. Nor did we allow for automatic payment for renewal, which they have activated.Desired Settlement: NO MORE PAPER AND NO MORE CHARGES.

Business

Response:

See Attachment

Review: The company is contracted to deliver a Sunday newspaper to my home. I purchased a subscription to the newspaper and they have failed in delivery the first two weeks of my subscription. I will add that I have cancelled a subscription before when the paper repeatedly failed to show up. I gave them another chance and they have failed again. I used the online system to report the problem. I received an automated email both weeks stating they were aware and would contact the carrier. I failed both times to receive a paper and no other coorespondence from the Washington post was received. I have paid in advance for a year of Sunday delivery.Desired Settlement: I want my paper every Sunday for 52 weeks. Some complimentary issues for my time and dissatisfaction would be a plus.

Business

Response:

August 19, 2014Dear [redacted]:Thank you for your recent letter regarding the delivery issues [redacted] has experienced with his Sunday Washington Post subscription.We have addressed the delivery issues with our delivery agent and will ensure consistent Service for [redacted] going forward. Additionally, [redacted]' subscription has been extended an additional four weeks due to the Service errors.Be assured of my continuing interest in the quality of The Washington Post subscription Services. If I can be of any further assistance, please do not hesitate to contact me at directly.Thank you for the opportunity to resolve this matter.Respectfully,Gregg F Vice President Distribution & Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. If the service isn't provided on a consistent basis going forward, I will have to cancel. if that is the case, I will expect my online subscription to be gratis for one year.Regards, [redacted]

Review: I used airline miles for a one year subscription of the Washington Post. Apparently after that year they continued to send the paper even though I did not ask for anything additional. I received a bill for $94.79 so I called their customer service line (sometime around the end of Feb) to see why I was billed. The lady told me I did not stop the paper after the original year so they continued to send it and the bill I called about was the third one they sent. I told her it was the first bill I got and refused to pay because I did not request any additional papers and felt that it was a scam to send a product someone doesn't ask for and then demand payment. She said she would send my complaint to the billing department and they would contact me. Of course they did not. I then received a bill stuck to my door for $87.50 that has [redacted] T/A Washington Post Agent on it and looks like a made up statement with a different amount. I called the post again and was told billing declined my complaint so I told them to send it in again because I refuse to pay for something I did not ask for. I was told the billing department would contact me but again they did not. I just received another bill for the $94.79 so I decided to file a complaint with the Revdex.com since billing will not contact me and I feel strongly that I shouldn't be expected to pay for something I didn't request, wasn't paying for, and they just continued to send it and run up the bill. I have used miles before for magazines and this has not happened. There was no warning when I used miles for the post that I had to stop them from sending additional papers. I do not know of any other business that just sends their product and then demands payment when I customer did not request it. I will give them back as many papers as they gave me that are not paid for; they are stacked in my basement. That would sound crazy to them I am sure just like this practice is crazy to me. Please help.Desired Settlement: Washington Post should stop requesting payment, change my account balance to $0, and if they want papers back then just tell me how many and I will gladly sit them by the mailbox for pick up.

Business

Response:

April 29, 2014Dear [redacted]:I am sorry to hear about the problems you encountered when you called regarding your Washington Post newspaper subscription. You are correct. We suspend Service at expiration on subscriptions using airline miles. We have removed the $89.42 balance from your account,Again, I apologize for the inconvenience this has caused you and sincerely thank you for being à Washington Post subscriber.Vice President Distribution & Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for your help.

Regards,

Review: Last March a student knocked on my door soliciting for the WP. Understanding that this student was in need. The terms were for X-weekends for $10.00, I actually gave the young lady $20.00 (10 for her) as she didn't have change and I didn't want to use a credit card that would open up automatic billing. Within two weeks I received a phone call (marketing) asking if I was enjoying the Post and if I wanted to continue receiving the Post. I said no and asked about discontinuing delivery as I was not reading the newspaper. She gave me a phone number which I called and asked for delivery to be discontinued. I then received an invoice in the mail which I returned unpaid and wrote across the bill that I did not want to continue receiving the Post. Delivery continued and I continued recycling the paper unread. Last week I received a phone call from the collections department, again told the person I did not want the paper, had not agreed to continue the delivery and that I hadn't read the paper and wanted the delivery to stop. Again last weekend the paper was delivered and I received another bill.Desired Settlement: Stop contacting me and delivery. I would also like to see the practice of using students door to door discontinued. I have seen scams in the past where students were trucked around the country and then not paid. I only did this this time as the young lady was so articulate and just wouldn't give up.

Business

Response:

See Attachment

Consumer

Response:

It is true that the issue was resolved but without the Revdex.com becoming involved I am sure that I would still be receiving phone calls, invoices and recycling materials on my driveway.

Thanks Much for your help

Review: I was visited by a 17 year old student in the spring and he intimidated me into signing up for the Washington Post. He refused to leave my property until I signed up. Half way through my subscription I chose not to continue with the subscription. I spoke to the billing department and paid what I owed and asked them to stop delivery and cancel my subscription. They continued to deliver the paper. Later, in November, they called me wanting payment of $59. I explained I was harassed into signing up and had already requested for cancellation. But the customer service person convinced me to waive $59 and accept Sunday Delivery. The very next day, a woman called demanding $59. I explained everything to her, however, she said no one has cancelled my subscription. I paid, but I feel that this is unfair. She hung up on me after she got my money. I called back and demanded that the paper be cancelled completely. Only time will tell if they really will cancel it or not. I feel taken advantage of and had to pay for a service I didn't want.Desired Settlement: I would like my $59.75 refunded and my paper subscription finally once and for all cancelled.

Business

Response:

From: H[redacted], Rich<[redacted]@washpost.com>Date: Tue, Nov 25, 2014 at 9:57 AMSubject: Revdex.com [redacted]To: "[redacted]" <[redacted]>Dear [redacted]:I have received your complaint which was filed with the Revdex.com.I apologize for the experience you had and misunderstanding about our pricing.As a gesture of goodwill, I have refunded your $59.75 back to your credit card. It should appear within 7-14 business days depending on your bank.If you wish to start Sunday service again, I can offer you a special rate due to your experience. This would be $26 for one year of Sunday home delivery. It would be charged to your credit card.After the year, it would be at our prevailing rate which is currently $1.85 a week but is always subject to change.If you are interested in taking starting again, you can simply email me back and we will get you started.All the best,Rich H[redacted] _______________________________________________________________________________R...⇄ H[redacted]Director of Consumer MarketingThe Washington Post[redacted]@washpost.com###-###-#### phone###-###-#### fax

Review: For many decades, my wife & I have been loyal subscribers to Wash-Post except for the periods we were assigned overseas or other posts in the US. In recent years, we had authorized the Post to directly charge the bi-monthly subscription to our credit card and the newspaper was collecting until today,$64.02 for 8 weeks of daily paper including free digital version. But, recently, we found out that the paper was providing the same paper to new subscribers at less than 50% of what the Post has been charging loyal customers like us. This means, the Post has been gouging its loyal customers and selling the same paper for less than 50% of its sale price to us. In most European countries, especially in UK., the "loyalty" discounts are given to loyal customers whereas The Post seems to penalize its loyal customers in order to gain the patronage of newbie readers! This is not only unethical but downright equivalent to picking the pockets of unwary readers who expect The Post to be practicing honest business practices. I have called the Post's Business Dept who has promised to give me the discounted rate going forward.Desired Settlement: Since The Post has collected from my account (pre-authorized by me) more than double the cost of the same service it gives to new customers, I want the Post to retro-actively credit to my account at least a year's worth of excess payment it has collected from mr through my autopay authorization.

Business

Response:

October 22, 2014Dear [redacted]:Thank you for your recent letter to Stephen H[redacted], President and General Manager of The Washington Post regarding [redacted]'s newspaper account.We appreciate [redacted]'s longevity with The Post, and hope he continue to be a longtime subscriber, but we are unable to honor his request for a year’s credit. Yes, we do offer discounts to entice new subscribers with the hope that they will remain a longtime subscriber like [redacted]. Even at our full price home delivery rate, you still receive a substantial discount off the newsstand price. This coupled with the Post’s content, features and unlimited digital access we believe this subscription is an amazing value for the price our long-term subscribers pay,We value all of our subscribers. In fact, when [redacted] called our office to inquire about offers for current subscribers, he was placed on a daily and Sunday, 52-week offer, at the eight-week billing rate of $29.68,Thank you for the opportunity to resolve this matter.Gregg FVice President Distribution & Customer Care

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is mostly satisfactory to me, provided any and all future increases in my weekly rate are notified to me in advance of automatically debiting my bank account since I have signed up for auto-pay.