The Washington Post

I am sorry to hear that you were unaware that your subscription would switch to the regular subscription rate after the 52-week promotional offer. All of our new subscription offers includes language that specifically states that the subscription will continue at regular rate unless you call to...

cancel.Unfortunately, our records do not indicate a request to stop prior to November 2, 2014, and so the $15 balance was for service from 11/02/14 to 12/14/14, when we do show arequest to stop Service.We apologize for any inconvenience and will remove the remaining balance on the account and permanently suspended subscription,We appreciate your feedback and hope you will reconsider renewing your subscription. Please do not hesitate to contact me, if you have any questions or concerns. Thank you for subscribing to The Washington Post,Respeatfully,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I Did see a response to my last complaint
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: WP indicates it has not received a verbal response request to suspend delivery. This has nothing to do with the fact that I called and cancelled. At the time I asked whether I should send and email or letter confirming the cancellation and was told that it was not required.
If the WP needs proof of cancelled delivery (and not verbal request) then the WP should ask for written advice which it then can keep on file.
Furthermore the response seems petty in light of a former loyal WP subscriber for over a decade.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Still did not get my paper this past Sunday.  In the last 3 weeks I have  gotten my paper once.  I have had to pay for my paper on 2 Sunday's twice.  One that was to have been delivered to me and then the one I had to buy.  I know they are doing all they can and it is the Herald Mail carriers who are not doing their job
Regards,
[redacted]

April 29, 2014
Dear [redacted]:I am sorry to hear about the billing dispute with your Washington Post newspaper account. Unfortunately, we do not have record of a verbal request to suspend service so delivery continued in good faith until stopped on 12/31/13, due to non-payment. We...

endeavor to provide customers with the best service possible. Thus, I have credited your account $31.35 (four weeks of delivery), which brings your balance to $57.79.Please do not hesitate to contact me if you have any questions or concerns.

From: F[redacted], Monique <Monique.F[redacted]>Date: Wed, Apr 20, 2016 at 10:54 AMSubject: [redacted] - [redacted]To: "[redacted]" <[redacted]>Cc: "P[redacted], Bryan" <Bryan.P[redacted]>Good morning...

[redacted], Unfortunately, we do not have Mr. **’s information in our circulation or advertising database.  Please ask him to forward a copy of the invoice he received.  My email and mailing address are below. Thanks. Regards,Monique  cid:[email protected] F[redacted]Customer Care & Logistics, [redacted]Washington, DC 20071O: ###-###-####M: ###-###-####

March 13, 2015
Dear [redacted]:Thank you for your recent letter to Stephen Hills, President and General Manager, regarding the billing issue [redacted] experienced with his Washington Post subscription.Unfortunately, our records do not indicate a request to stop prior to...

February 22, 2015; and so the $ 18.50 balance was for service from 12/14/14 to 2/22/15, when we do show a request to stop service. We apologize for any inconvenience this has caused and will remove the remaining balance on the account.We appreciate your letter and hope [redacted] will reconsider renewing his subscription. Please do not hesitate to contact me if you have any questions or concerns.Respectfully,
Gregg F.
Vice PresidentDistribution & Customer Care

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  If I don't receive the credit of $40.00 by the end of June, I will let you know, thank you.
Regards,
[redacted]

[redacted]
sans-serif;">                Based on the complaint receive from the Revdex.com for [redacted].
 I have reviewed the complaint and have done a complete investigation on this matter.
Based on the findings I have agreed to refund this customer the $40.
This was the expected result requested by  the customer in her complaint.
 
                I am attaching a copy of the email sent to the customer today 06/03/2014.
The attached with show the credit memo number and a means of contacting me for any further assistance..
Would it be possible to a letter reflecting that this matter has been resolved between the customer and The Washington Post.
 
Sincerely,
[redacted]
Classified Sales Manager
The Washington Post
Office: ###-###-####
Cell: ###-###-####
Email: [redacted]
To: [redacted]
From [redacted]
RE Revdex.com Complaint # [redacted]
 
[redacted], in response your complaint to the Revdex.com. I have read the complaint and have complete an investigation on your complaint.
I have had several conversation with you in regards to, your experience and expectation with The Washington Post.
I apologize that your experienced with us wasn’t satisfactory.
 
In conclusion, I have agreed to refund your account the amount of $40. which was requested in your complaint. Credit Memo # [redacted]-**. This refund should reflect on your [redacted] statement after going through our refund process. If this credit is not reflected on your statement or you receive any further calls from our collections team, please contact me immediately..
Sincerely,
[redacted]
Classified Sales Manager
The Washington Post
Office: ###-###-####
Cell: ###-###-####
Email: [redacted]

August 7, 2014
Dear [redacted];This is in response to your complaint sent to the Revdex.com (Revdex.com) on August 4, 2014, First of all, let me apologize for your delivery issues you have experienced with the delivery time and vacation hold requests of your Washington Post....

Late delivery of your paper is unacceptable. Your Post should be delivered to your address by 6:00 AM during the week and by 7:00 AM on the weekend, I discussed this issue with the agent on your territory, Rene R[redacted], and he will correct this issue immediately with the actual carrier. He will also reiterate the importance of meeting the delivery deadline every day.In regards to your vacation hold not honored, this is a serious issue that we do not take lightly. You are correct when you state that this is “a calling card to would-be burglars.” Mr. R[redacted] will retrain your carrier on reading their daily transactions and following their delivery list 100% rather than by memory. If a subscriber is on vacation, that address does not appear on the carrier's delivery list. This indicates that the carrier is not following their delivery list. Mr. R[redacted] will also spot check the carrier's route to ensure compliance with their delivery list and deadline. We pride ourselves on providing the best and most consistent customer Service possible to our subscribers because we value your loyalty to The Post.Again, I do apologize for any inconvenience you have experienced and sincerely thank you for being a loyal Post subscriber. If you have any questions or concerns, please do not hesitate to contact me directly at [redacted],Respectfully,Gregg F
Vice President Distribution & Customer Care

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The letter and check for $267.33 were received, but the response is inadequate.
In my letter to [redacted] of June 26, for which I received no response, and in my complaint to the Revdex.com, I asked for account records for both accounts for 2012, 2013 & 2014.  None were supplied.
The check was a refund for two payments of $164.81 check of January 9, 2013 and $102.52 check of December 30, 2013, but I also made on line credit card payments for the account [redacted] which were not accounted for.  These were on October 29, 2013, November 5, 2013 and December 31, 2013 each for $58.94.
Additionally, I received a statement dated July 28, 2014 which states a balance of $26.77 is due on account [redacted].  It also states that  the Paper was stopped on July 27, 2014.  As stated in previous correspondence, the paper has not been delivered since June 8.
Stopping delivery on July 27 is contemptuous of the arbitration process initiated on July 14 through the Revdex.com, especially since the Washington Post owed us money for the double billing.  The paper had been paid through August on account [redacted].
Regards,
[redacted]

From: H[redacted], Rich <[redacted]>Date: Wed, Mar 4, 2015 at 11:40 AMSubject: Revdex.com Complaint [redacted]To: "[redacted]" <[redacted]>Dear Ms. [redacted]:Thank you for taking the time to share your concern about complete delivery...

of The Washington Post.I apologize for the issues you have experienced.Please know that you were not charged for the two deliveries that you received incomplete on February 15 and 22.As you have requested, your delivery has been stopped effective immediately. You do not owe us anything and there is not charge on your account.If you would like to resume delivery at [redacted] we would be happy to provide two weeks of free service and then bill you for the future service.Please let me know when and if you want to re-start.Again, we apologize for your experience. Rich H[redacted] ___________________________________________________________________...⇄ H[redacted]Director of Consumer MarketingThe Washington Post[redacted]###-###-#### phone

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

September 28,2015Dear [redacted]:I am sorry to hear about your many attempts to cancel delivery of the Savings Now weekly supplement. We have addressed this issue with our delivery agent and will ensure delivery is suspended. In addition, you should no longer receive calls or...

mailers from us in the future.Please do not hesitate to contact me if I may be of further assistance.Respectfully,Gregg F.
Vice PresidentDistribution & Customer Care

From: H[redacted], Rich <[redacted]@washpost.com>Date: Mon, Jun 22, 2015 at 1:41 PMSubject: Your Letter [redacted]To: "[redacted].com" <[redacted]@gmail.com> We have received your letter about removing your telephone ###-###-####. We are putting...

this on our do not call list. We make every attempt to remove it immediately but due to technical limitations it can sometimes take up to ten business days to be removed. We apologize for any inconvenience we may have caused you. Thank you for contacting us.Rich H[redacted]_________________________________________________________________

The Washington Post, despite the promises in its letter, continues to miss deliveries. I really don't understand why it is so difficult to simply deliver the paper that I am paying for.
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

August 21, 2014
Dear [redacted]:I apologize for the lack of response to your June letter to [redacted]. To date, [redacted], who has not worked in this department in over two years, has not received your letter. I have, however, enclosed account records for both accounts as you requested.The refund to [redacted] were for the subsequent payments she made on account #[redacted] while you made payments to account #[redacted]. The payments that you made are listed on the enclosed account history #[redacted].We terminated account #[redacted] on 5/11/14, and transferred the remaining credit balance ($19.35) to account #[redacted], This extended the pay-through date on this account to 4/25/14; an additional credit of $18.50 was applied further extending the pay-through date to 5/10/14. Delivery continued until service was suspended on 7/27/14.The $26.77 balance from account #[redacted] has been removed and we have ceased all collection efforts as there is no balance on either account. Again, I apologize for the mistake and regret any inconvenience caused as a result. If you would like to restart [redacted]' service, she is eligible to receive daily and Sunday delivery for 52-weeks at $164.81.Thank you for the opportunity to resolve this matter. Please feel free to contact me directly if I may assist you further and if you decide to restart [redacted]' service.
Respectfully,Gregg FVice President Distribution & Customer Care

Many articles from the Washington Post have been full of intentional falsehoods that try to manipulate its readers by taking facts out of context. Journalism is about bringing facts to the public and this company is no longer doing its job. Companies that declare themselves to be a certain type of business should conduct their business as so and with their best ethics forward. Otherwise they are criminals with masks on, promoting a false view of reality to the public. A company with this much reach has a moral obligation not to support the demise of our species.

August 19, 2014
Dear [redacted].Thank you for forwarding [redacted]' concerns to us regarding his Washington Post newspaper account. The problem referred to in [redacted]’ complaint appears to have started when his current promotional offer ended on 4/8/14. Promotional offers are not...

recurring so on 4/9/14, his service converted to regular rate, which is $598 in his area. When [redacted] called to dispute this amount and threatened to cancel, the Sales representative offered to place him back on the $155.48 promotion. [redacted] agreed and requested a refund of $598 to his credit card and to be billed for $155.48. However, only $442.52 was reimbursed. On 8/8/14, $155.48 was refunded to [redacted]' credit card, which covered the difference from the $442.52 reimbursement.Thank you for the opportunity to resolve this matterGregg F[redacted] Vice President Distribution & Customer Care

April 29, 2015Dear [redacted]:Thank you for your recent subscription to The Washington Post newspaper. I am sorry that you were unaware that your subscription would convert to the regular subscription rate after the promotional offer. All of our new subscription offers include language...

that specifically states that the subscription will continue at regular rate unless you contact us.Unfortunately, our records do not indicate a request to stop prior to April 12, 2015. The $22.20 balance on your account is for Service from January 12, 2015, through April 11, 2015. Our primary concerns is that customers are Satisfied and that we are meeting our service standards, so we have adjusted the amount to the reduced rate you previously received and restarted service effective Sunday, May 3.
Please do not hesitate to contact me, if you have any questions or concerns.
Respectfully,Gregg F.Vice President Distribution & Customer Care