ThreadMeUp LLC

This company is a scamPlaced my order for a Christmas themed shirt Nov Of course, they charged my credit card immediatelyReceived the confirmation email for expected delivery Dec with the promise of update email on when product shipsAlong comes Dec and no word at all from themThe only way to reach them is via email or social mediaNo phone for customer serviceThe delivery date is now pushed to Dec but the product has not even shipped yetI requested cancellation of the order and refund since I will be out of town when the product finally arrives and what is the point of a Christmas shirt AFTER the holidayI am told they cannot cancel the order because it is in 'production' but I am welcome to return it after delivery [at my own expense of course] for a refundI have since disputed the charge with my credit cardTerrible customer service and a total fraud

Hello, I would like to first off state that the website does not give any contact information other than social media, while they are reachable though this medium, I feel it is not an acceptable way of conducting important information about ordersIt is not a secure site to be discussing this mattersSecondly I will explain what has happenedI placed an order for a christmas sweater on November 20th, I was sent an email with an estimated delivery time of Dec10-17thIt seems fairly long but I'm flexibleOn the 10th of december I went back to the email and clicked the link for estimated delivery time and it has changed to 17-23rd of decemberI then made an attempt to contact them via their [redacted] page this was the exchange Me: Hey I made a purchase on nov 20th and I am still waiting for my product it is a Christmas sweater so I would like to receive it before Christmas if this will not be possible I know that I have days to get my money backPlease respond ASAPThem: (the following day Dec 17th) Hi Megan, thank you for reaching out to usWe'd like to extend our sincere apologies for the delay to your orderDue to the holiday rush, some orders are shipping later than we originally anticipated Thank you so much for your patience during the busy holiday season, we truly appreciate itYour order is scheduled to ship out within the next business days We will email you with [redacted] tracking information as soon as it ships.If you have any additional questions or concerns, please let us knowFive business days passDec 26th Me:So it looks like business days have passedWhat's the story now!? NO RESPONSE Get an email a couple days later saying that my order has shipped and that I can track it with the link they providedi click the link and there is no tracking information foundi wait a few days because I understand that it can take awhile for tracking information to updateMe: (Jan 3rd) My tracking number doesn't workWhy is this? Them: (jan 4th) Hi Megan, thanks for reaching out to usOur sincere apologies for the delay to your shipmentIt appears there was an issue with our facilities attempt at printing your orderAt this time we can have your order printed and shipped out within 5-business daysOr, if you would prefer, we can cancel this order now and issue a full refund Please let us know at your earliest convenienceI have asked for them to cancel the order and refund meI am waiting for them to respond to that nowI have no problem with the way they are talking with me but have a big problem with how the company runsOn their [redacted] page people are constantly saying they still don't have their orders, they got it but it was wrongit arrived months after ordersome people even complain that their designs have been stolenI hope that they are contacted with better instructions on how to conduct business

Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ [redacted] Our apologies for the poor experience you had on ThreadMeUpOur records indicate you received your product in addition to a full refundPlease let us know how we can further assist Best, ThreadMeUp [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ This order was fulfilled within the timeline stated on the customer's checkout pageCustomer has confirmed their order was promised between the dates of 10/and 10/ [redacted] confirmed delivery of this order on 10/

This order was completed and sent to the shipping address provided by the buyer Because we custom print each item for the purchaser, we do not reimburse for orders shipped to the address given Refunds are issued for cases of misprints, wrong sizes, wrong styles of garments, or shipping errors made by [redacted] or by ThreadMeUp In this instance, we have upheld our end of the transaction by printing and shipping the order to the address provided.We have replied to each message sent to us from the buyer within hours and communicated our reasoning for not issuing a refund or reprint

Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ [redacted] Sorry for the trouble you have experienced with ThreadMeUpWe have issued you a refund for the missing/incorrect productsPlease let us know how we can further assist Best, ThreadMeUp Final Business Response / [redacted] (1000, 10, 2015/03/02) */ [redacted] Sorry for the trouble you have experienced with ThreadMeUpWe have issued you a refund for the missing/incorrect productsPlease let us know how we can further assist Best, ThreadMeUp

Initial Business Response / [redacted] (1000, 10, 2015/03/20) */ We apologize for the issues in resolving customer's complaintWe have issued a full refund to the customer

Initial Business Response / [redacted] (1000, 9, 2015/02/26) */ We are sorry that we were unable to complete this order in a timely mannerWe have issued a full refund to the customer's card Final Business Response / [redacted] (1000, 15, 2015/03/02) */ We are sorry that we were unable to complete this order in a timely mannerWe have issued a full refund to the customer's card

Complaint: [redacted] I am rejecting this response because: My issues are not with the [redacted] interfaceMy issues stem from lack of accurate correspondence, when I was able to get any correspondence at allIn fact, I'm STILL waiting to receive some sort of confirmation that the last order shipped or where it is (please note, I've sent multiple requests for this information)To my knowledge I've received no refund for the aforementioned order I can certainly say I've received no confirmation that a refund had actually been issued, just implied intent I understand bugs in a systemI've been as patient as I know how to be in working with this company but, as I told the rep in one of my last emails, these issues make us both appear like we don't know what we are doing All I wanted was to be able to rely on ThreadMeUp to do what they told me they would doIt's very unfortunate this did not prove to be the case, as I was very excited to work with them I can understand when things are simply not working on a website, but this has been ongoing for several months and stemmed from promises I received in one on one correspondenceI would love to see ThreadMeUp fix these problems and grow as a companyI believe they have amazing potential, and sincerely wish them the best Thank you, [redacted] Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/06/30) */ Our apologies for the delay to this orderWe have replied to the customer via email and sent them their USPS tracking informationShipment is en route at this time and should arrive within a few business days

Initial Business Response / [redacted] (1000, 10, 2015/04/28) */ We have been in contact with the customer and will still be sending their itemIn addition, we have issued a full refund to the customer for their trouble Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/05/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Due to an error at our production facility, this order was delayed and not shipped in its entiretyTheir t-shirt is en route at this timeWe have been in contact with the customer to sa reprint of the missing sweatshirt which will be shipped out next week

Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Due to an error at our printing facility, customer's order was not produced Customer opened a dispute with PayPal for this orderWe accepted the dispute and fully refunded the customer for their order on 7/7/

Our Terms of Use state: "We do not offer refunds to any Purchaser unless, in our sole discretion, the Purchaser's order was incorrect due to a misprint or other error on our part." All buyer's must agree to the Terms of Use when placing an order We feel our refund terms are stated clearly and our decision to deny a refund in this scenario is appropriate

Initial Business Response / [redacted] (1001, 14, 2015/06/02) */ ***Document Attached [redacted] This issue was due to customs agents over-valuing shipments we sent internationallyI have attached an example of what these shipping labels looked like, highlighting in red where we clearly marked the total value of the package correctly ($50) Customs made an unfortunate error in their calculations, multiplying the total value by four because there were four items in the shipment Initial Consumer Rebuttal / [redacted] (3001, 18, 2015/06/04) */ Poor response after such a long waitBlaming customs for over valuation when label looks like a Thread Me Up error, stating x $itemsNo attempt by company to rectify Final Business Response / [redacted] (4001, 22, 2015/06/18) */ Unfortunately there was an issue with the declared value for BMS packages in certain countriesAlthough the original value was declared at $50, this number was changed due to a technical issue with our international carrierWe apologize for this error and miscommunicationAlthough were able to adjust the declared value back to $for these instances, those who paid the customs fees already received their items and cannot be reimbursed Because ThreadMeUp was a 3rd party distributer for the Blue Mountain State merchandise, we did not collect payment directly from the Kickstarter backers, and therefore cannot refund this chargeWe can however provide you with $worth of additional merchandise from the campaignA customer support representative will be reaching out about the items and sizes available

Great product!!! I Ordered of the same t-shirt & the guys love themWhat's nice is they are unique t-shirts and not very few people in our area have one, so they make great conversation pieces If I see another t-shirt posted on FB I think my husband will like I will most definitely order it

I had issues with ThreadMeUp in the past, but from my understanding, they are a start-upThey responded to me quickly and effectively and even sent me some extra shirts and stickers to ensure I was sufficiently happy with my late orderthe final product was great and though I waited a little, it was worth it Contrary to what a lot of people say - that this is a scam, it really isn't I received my order and very satisfied with it

Initial Business Response / [redacted] (1000, 5, 2015/02/27) */ Hi [redacted] Our apologies for the poor experience you had on ThreadMeUpOur records indicate your product is en route to youPlease track here: https://tools[redacted] /go/TrackConfirmAction?qtc_tLabels1= [redacted] Best, ThreadMeUp [redacted]

Initial Business Response / [redacted] (1001, 14, 2015/06/02) */ This customer has been fully refunded for their purchaseIn addition, we have offered a free print of the shirt they originally ordered

Initial Business Response / [redacted] (1000, 5, 2015/03/30) */ Our apologies for the delay in resolving this issueWe have issued a full refund to the customer