ThreadMeUp LLC

We understand this user's frustration and we regret any inconveniences this experience has causedWe have recently begun offering new services through the [redacted] storefront and there were some unfortunate mistakes on our end during the early stagesOur goal is to provide a smooth and effortless [redacted] integration for our users, but we did not meet that expectation in this case We have been in contact with this user through phone and email to try and bring a positive resolution to the situation.This user has sold five shirts on our platformWe have refunded the cost of production for the sub-par order and waived the production fee for the order that was shipped out late These are the only two production issues we have been made aware of at this time, but we would be happy to look into other issues presented to us

Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Orders are shipped 10-business days from the end of a movement, not from the purchase dateDue to the miscommunication and the extenuating circumstances with this order, We have issued a full refund to the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is no reason to do business with a company who liesI ordered the item on the 19th of May purchase date an end of movement dateIf you bought of the shirts it ended the movement which I did and explained to them when I e-mailed themSo it should of shipped by 8th June if you want to give business daysI told them I needed it by the 17th June for a trip which gave them an additional business days to ship to meThere was no miscommunication and extenuating circumstances it was just bad business practices Final Business Response / [redacted] (4000, 9, 2015/06/29) */ Movements end at a predetermined date, not when they meet their sales goalThis movement did not end until 6/2, despite the customer purchasing on 5/From the end of a movement, we take 10-business days to print, package and ship ordersThis puts the original delivery date at 6/ Due to a production delay at our facility, this order shipped later than we had originally anticipatedThe order has been completed and shipped at this time and will arrive a little over a week late We have already fully refunded the customer for their purchase

Initial Business Response / [redacted] (1001, 14, 2015/06/02) */ This customer's order was cancelled and fully refunded on 1/9/

Initial Business Response / [redacted] (1000, 5, 2015/05/20) */ In our last correspondence we let you know this item would be shipping out during the week of 5/and we are on schedule to do soYour items are currently in productionWe will email you as soon as a [redacted] tracking number is generated for your order If you have any additional questions, please email us at [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/04/10) */ We have reached out to the customer via email to resolve this matterWe are awaiting reply from customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) They sent an email requesting that I send pictures of the shirt that highlights the problem with the screen printingI just want to return the shirt and get my money back including shipping feesI don't feel that I need to justify with pictures to them, I should be able to just return the shirt to them Final Business Response / [redacted] (4000, 10, 2015/04/13) */ We are happy to issue a refund if the customer returns the shirt to usWe ask for photos in order to assess the print quality of the shirt and determine the appropriate course of action in resolving the customer's issue If the customer simply wants to send the shirt back, we are happy to issue the refund upon our receipt of the shirtWe have given the customer instructions for returning their item

Initial Business Response / [redacted] (1001, 14, 2015/06/02) */ Due to an error at our printing facility, this order did not printThis customer was fully refunded for their purchase in March,

Initial Business Response / [redacted] (1000, 5, 2015/03/17) */ We apologize for the delayed orderWe are preparing customer's item for shipment within the week and will email tracking updates as they become available

Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ Due to a delay at our printing facility, this order will arrive a few days behind scheduleCustomer's order is en route to them at this timeWe have reached out via email and provided a USPS tracker for their order

Initial Business Response / [redacted] (1001, 14, 2015/06/02) */ ***Document Attached [redacted] This was a customs issue. I have attached an example of what these shipping labels looked like. I highlighted in red where the shipment was clearly marked at a total value of $50. Customs erroneously multiplied this by... four because there were four items in the shipment. They did this for many of our shipments. This was not our mistake, but customs. All these shipping labels were marked at their correct value by us ($50).

Initial Business Response / [redacted] (1001, 14, 2015/06/02) */ ***Document Attached [redacted] This was a customs issueI have attached an example of what these shipping labels looked likeI highlighted in red where the shipment was clearly marked at a total value of $Customs erroneously multiplied this by four because there were four items in the shipmentThey did this for many of our shipmentsThis was not our mistake, but customsAll these shipping labels were marked at their correct value by us ($50) Initial Consumer Rebuttal / [redacted] (3000, 17, 2015/06/02) */ After more than seven months of trying to contact Threadmeup and being completely ignored, they now finally provide a response; though only through a Revdex.com complaint, and only to disavow themselves of responsibilityNo offer of resolution or even assistance in resolutionand far too late for me to attempt to recoup my money from any party, other than Threadmeup This is clearly nothing more than damage controlIf it were actually about wanting to resolve the situation, they would have responded to one of the countless emails I sent to them (they don't provide a phone number to customers), or offer some suggestion of resolution or response other than "NOT OUR FAULT" It is ironic that the "evidence" they provide to prove their lack of wrongdoing, actually shows it was in fact their carelessness and/or ineptitude that caused the erroneous customs charge Under Quantity, they put "4" and on the SAME LINE under "value" they put $In any accounting/business form, this clearly indicates "items @ $each"Stating they put "4" under quantity, because there were completely different items in the box is a defence so lacking in business acumen, that it defies logic and indeed common senseThe way they've filled out the form clearly indicates to any reasonable person, that the "Total value" of $they highlight in red, was merely a calculation error and "@ $50ea" is correct Given that the company has offered absolutely no compromise or attempt at resolution, and that they have delayed response so long, that it is now impossible for me to even attempt to find a resolution elsewhere, I must reject this response from the company and consider this complaint still unresolved and my position unchanged Thank you Final Business Response / [redacted] (4000, 19, 2015/06/03) */ Unfortunately there was an issue with the declared value for BMS packages in certain countriesAlthough the original value was declared at $50, this number was changed due to a technical issue with our international carrierWe apologize for this error and miscommunicationAlthough were able to adjust the declared value back to $for these instances, those who paid the customs fees already received their items and cannot be reimbursed Because ThreadMeUp was a 3rd party distributer for the Blue Mountain State merchandise, we did not collect payment directly from the Kickstarter backers, and therefore cannot refund this chargeWe can however provide you with $worth of additional merchandise from the campaignPlease reach out to [email protected] for more information about the items and sizes available

This is an email I had to send today based on my first interaction with thread me up... Is your email to me a joke? (See below.) I just received your email yesterday June 6, 2015 and it says you will ship on 04/15/15? I ordered the shirt on May 07,2015. This is a Father's Day gift which is June 6th and this email really has me questioning the integrity of your corporation and makes me feel like I've just been scammed??? I understand we get behind but your site clearly stated a limited supply were available which lead me to believe your company had already prepared for the incoming orders and demand of this shirt and set an allotment for those orders. I know your company is still fairly new and we all have hiccups but your email has lead me to believe the primary reason I still have not received this shirt is disorganization on your part. I look forward to receiving this shirt soon and will not be purchasing from your corporation again based on this first purchase. Sincerely, Tracy

Complaint: [redacted] I am rejecting this response because: I should not have to pay for a product I did not receiveI will be taking other avenues to get my money back Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 8, 2015/03/17) */ We apologize for the delay in shipmentWe are preparing customer's item for shipment within the weekWe have reached out to them via email Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/03/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will see if my item is shipped ! And why did it take so long for them to answer my email ? They answered when I contacted the Revdex.com ! Yet they charged my credit card and never sent the item or emailed the reason for delay in shipment ??? Final Business Response / [redacted] (4000, 14, 2015/03/31) */ We apologize for the delay in shipmentItem has been confirmed as delivered by***We can provide [redacted] confirmation if needed

I was happy with the service I receivedI had ordered shirtsOne mens and ladiesI apparently chose the wrong color of the ladies shirtsI e-mailed the customer service and got a response the very next morning with clear instructions on how to return-get them exchanged for the correct color I needed I got an e-mail once the product was returned to them About a little over a week later I got another e-mail stating my order was shipped I was very happy with the communication I had received during this whole procesI was worry at first based on others reviewsI am glad it work out well

This company has slow service and takes a month to produce orders that originally were said to take weeksMany people have had the same problemI wish I knew this before ordering

The shirts were very true to the sizes and colors shown I ordered shirts, one short sleeve purple and long sleeve blue What I received was purple, one short and one long I contacted ThreadMeUp and was told a new long sleeve blue would go out ASAP I received it days and was told to keep the additional purple one at no cost to me!! Great customer service!! Disney here I come!!

Initial Business Response / [redacted] (1000, 8, 2015/03/17) */ We are sorry that we were unable to complete this order. We have refunded the customer for the cost of the missing item and shipping.

Initial Business Response /* (1000, 5, 2015/06/01) */
Due to unfortunate production delays, this order will be shipped later than originally estimatedWe have issued a refund to the customer for their purchase
We will update the customer on their shipping status as updates become
available

Initial Business Response /* (1001, 14, 2015/06/02) */
There was a discrepancy in the agreed to value of the Kickstarter rewards between ThreadMeUp and BMSThis issue has been resolved between the two partiesWe have shipped the agreed to merchandise and we have ended our partnership
agreeablyBMS is handling fulfillment of the remaining rewards

I placed an order with Thread me up mid August I received half my order around late augustI emailed the company that I was missing half my orderThey said it was their mistake and they would reprint and send me the product and even said they would change the size for me for the mistakeA few weeks later....no productI emailed againThey had no idea what I was talking about and then said that it had been shippedI never received a shipping notice, a tracking number or the productThey said they would send it againA tracking number was generated Sept 19th and I was sent an email with it and was told the tracking would update in 3-daysIt is now october 12th, I have emailed the company and gotten no replyTheir website says you can contact them on ***I have sent several messages and gotten no replyThis item was a gift and now it is a jokeI just want my product or my money back but apparently that is not how this company works