ThreadMeUp LLC

Initial Business Response /* (1000, 5, 2015/06/18) */
In response to the case opened on 6/18/15:
Due to an error at our printing facility, customer's order was not completed
On 6/17/we asked the customer if they would like to have their item printed and shipped the following week, or if
they would like to cancel their order and receive a refundCustomer responded by saying they would like to cancelWe cancelled their order and issued a full refund to them that day
We let the customer know that refunds can take 5-business days to be processed by the bank, and to please feel free to contact us again with further questions
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I am getting a refundI will never order from them again!

Initial Business Response /* (1001, 14, 2015/06/02) */
Due to unfortunate production delays, this item was delivered later than originally estimatedOrder was confirmed as delivered on February 23rd,
USPS tracker:
https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&text2877...⇄

Initial Business Response /* (1000, 10, 2015/04/28) */
We have been in contact with the customer and will still be sending their itemIn addition, we have issued a full refund to the customer for their trouble
Initial Consumer Rebuttal /* (2000, 12, 2015/05/07) */
(The consumer indicated
he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/03/17) */
We apologize for the delay in shipmentWe are preparing customer's item for shipment within the weekWe have reached out to them via email
Initial Consumer Rebuttal /* (3000, 10, 2015/03/17) */
(The consumer indicated he/she
DID NOT accept the response from the business.)
I will see if my item is shipped ! And why did it take so long for them to answer my email ? They answered when I contacted the Revdex.com ! Yet they charged my credit card and never sent the item or emailed the reason for delay in shipment ???
Final Business Response /* (4000, 14, 2015/03/31) */
We apologize for the delay in shipmentItem has been confirmed as delivered by***We can provide*** confirmation if needed

This order was completed and sent to the shipping address provided by the buyer Because we custom print each item for the purchaser, we do not reimburse for orders shipped to the address given Refunds are issued for cases of misprints, wrong sizes, wrong styles of garments, or shipping
errors made by *** or by ThreadMeUp In this instance, we have upheld our end of the transaction by printing and shipping the order to the address provided.We have replied to each message sent to us from the buyer within hours and communicated our reasoning for not issuing a refund or reprint

Initial Business Response /* (1001, 14, 2015/06/02) */
***Document Attached***
As with the other complaints in regards to the $custom charge, this was a customs issueI have attached an example of what these shipping labels looked likeI highlighted in red where the shipment was
clearly marked at a total value of $Customs erroneously multiplied this by four because there were four items in the shipmentThey did this for many of our shipmentsThis was not our mistake, but customsAll these shipping labels were marked at their correct value by us ($50)

Initial Business Response /* (1001, 14, 2015/06/02) */
There was a discrepancy in the agreed to value of the Kickstarter rewards between ThreadMeUp and BMSThis issue has been resolved between the two partiesWe have shipped the agreed to merchandise and we have ended our partnership agreeably
BMS is handling fulfillment of the remaining rewards

Initial Business Response /* (1001, 14, 2015/06/02) */
This customer's order was cancelled and their card fully refunded in January,

Initial Business Response /* (1000, 9, 2015/02/26) */
We are sorry that we were unable to complete this order in a timely mannerWe have issued a full refund to the customer's card
Final Business Response /* (1000, 15, 2015/03/02) */
We are sorry that we were unable to complete
this order in a timely mannerWe have issued a full refund to the customer's card

Complaint: ***
I am rejecting this response because: My issues are not with the *** interfaceMy issues stem from lack of accurate correspondence, when I was able to get any correspondence at allIn fact, I'm STILL waiting to receive some sort of confirmation that the last order shipped or where it is (please note, I've sent multiple requests for this information)To my knowledge I've received no refund for the aforementioned order I can certainly say I've received no confirmation that a refund had actually been issued, just implied intent I understand bugs in a systemI've been as patient as I know how to be in working with this company but, as I told the rep in one of my last emails, these issues make us both appear like we don't know what we are doing. All I wanted was to be able to rely on ThreadMeUp to do what they told me they would doIt's very unfortunate this did not prove to be the case, as I was very excited to work with them. I can understand when things are simply not working on a website, but this has been ongoing for several months and stemmed from promises I received in one on one correspondenceI would love to see ThreadMeUp fix these problems and grow as a companyI believe they have amazing potential, and sincerely wish them the best. Thank you,***
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/02/27) */
***
Our apologies for the poor experience you had with ThreadMeUpWe have issued you a refund of $as requested
Very
best,
ThreadMeUp
***

Initial Business Response /* (1000, 5, 2015/02/27) */
Hi ***
Our apologies for your negative experience with ThreadMeUpI'm showing your product was deliveredPlease let us know if this is inaccurate
Very best,
ThreadMeUp
***

I ordered a t-shirt and it arrived days before the expected delivery due dateI really liked the service and the quality of the product was outstandingI will for sure order from this company againThis ThreadMeUp review is an A+

Complaint: ***
I am rejecting this response because: I should not have to pay for a product I did not receiveI will be taking other avenues to get my money back
Sincerely,
*** ***

Initial Business Response /* (1001, 14, 2015/06/02) */
***Document Attached***
As with the other complaints in regards to the $custom charge, this was a customs issueI have attached an example of what these shipping labels looked likeI highlighted in red where the shipment was clearly
marked at a total value of $Customs erroneously multiplied this by four because there were four items in the shipmentThey did this for many of our shipmentsThis was not our mistake, but customsAll these shipping labels were marked at their correct value by us ($50)

I ordered a shirt on June 14th It was posted all over social media as a fundraiser with all proceeds being given to the victims of the tragedy ** *** *** in Orlando, FL Originally the order said it would be delivered shortly after July 4th (I believe it was Juy7th) We are now over months later and every time that I log into check the tracking information it is later Last week it showed September as a delivery date It is now September 26th, and the delivery date has again changed to September 28th I have reached out to the company multiple times through email and have received no response The automated response says I would hear within hours It also says the original email will contain information about cancelling the order, but this option has not been active so I have no way of resolving itI think it is horrible that this company has made money off a promise to donate money to victims of a horrible event and they have not followed through with their guaranteed serviceNo one should order anything from this company

Ordered a T-shirt December 5th as a Christmas giftChristmas eve not receivedWill never order againNOT A SATISFIED CUSTOMER! Really days and still no T-shirt!!

Although these shirts are nice, be VERY careful ordering! I ordered two men's, two women's and received "men's logo" which they will not exchange, period!
I went into the site on the men's link and was never re directed to a woman's linkSo ended up with all men's logo for over $Which they will not exchange - no *** customer service here folks, I would just skip it unless you have the time to enter through two "links" and make sure every thing is correctToo bad, this attitude will only hurt them in the end I am sad, because these were gifts :(

Initial Business Response /* (1001, 14, 2015/06/02) */
[redacted]Document Attached[redacted]
This issue was due to customs agents over-valuing shipments we sent internationally. I have attached an example of what these shipping labels looked like, highlighting in red where we clearly marked the total value of...

the package correctly ($50).
Customs made an unfortunate error in their calculations, multiplying the total value by four because there were four items in the shipment.
Initial Consumer Rebuttal /* (3001, 18, 2015/06/04) */
Poor response after such a long wait. Blaming customs for over valuation when label looks like a Thread Me Up error, stating 4 x $50 items. No attempt by company to rectify
Final Business Response /* (4001, 22, 2015/06/18) */
Unfortunately there was an issue with the declared value for BMS packages in certain countries. Although the original value was declared at $50, this number was changed due to a technical issue with our international carrier. We apologize for this error and miscommunication. Although were able to adjust the declared value back to $50 for these instances, those who paid the customs fees already received their items and cannot be reimbursed.
Because ThreadMeUp was a 3rd party distributer for the Blue Mountain State merchandise, we did not collect payment directly from the Kickstarter backers, and therefore cannot refund this charge. We can however provide you with $50 worth of additional merchandise from the campaign. A customer support representative will be reaching out about the items and sizes available.

Initial Business Response /* (1000, 5, 2015/02/27) */
[redacted]
Our apologies for the poor experience you had with ThreadMeUp. Our records indicate your product was delivered. Please let is know if this is...

inaccurate.
Best,
ThreadMeUp
[redacted]