ThreadMeUp LLC

Initial Business Response /* (1001, 14, 2015/06/02) */
Due to production delays, this item did ship later than originally anticipated. It was confirmed as delivered by USPS on January 13th, 2015.
USPS tracker:...

https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&...⇄

Initial Business Response /* (1000, 5, 2015/06/18) */
In response to the case opened on 6/18/15:
Due to an error at our printing facility, customer's order was not completed.
On 6/17/15 we asked the customer if they would like to have their item printed and shipped the following week,...

or if they would like to cancel their order and receive a refund. Customer responded by saying they would like to cancel. We cancelled their order and issued a full refund to them that day.
We let the customer know that refunds can take 5-10 business days to be processed by the bank, and to please feel free to contact us again with further questions.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because I am getting a refund. I will never order from them again!

Our apologies for the confusion regarding this order. One of our employees failed to make the proper assessment when reviewing this case. This order is eligible for a refund and this customer has since been refunded in full for their order (1/8/16). The order was confirmed as delivered earlier this...

week (1/11/16).

Initial Business Response /* (1000, 5, 2015/07/01) */
Due to an error at our production facility, this order was delayed and not shipped in its entirety. Their t-shirt is en route at this time. We have been in contact with the customer to set-up a reprint of the missing sweatshirt which will...

be shipped out next week.

Initial Business Response /* (1001, 14, 2015/06/02) */
This order was cancelled and refunded on 2/3/15.

Initial Business Response /* (1000, 5, 2015/05/20) */
In our last correspondence we let you know this item would be shipping out during the week of 5/18 and we are on schedule to do so. Your items are currently in production. We will email you as soon as a [redacted] tracking number is generated...

for your order.
If you have any additional questions, please email us at [redacted]

Hello,
I would like to first off state that the website does not give any contact information other than social media, while they are reachable though this medium, I feel it is not an acceptable way of conducting important information about orders. It is not a secure site to be discussing this matters.
Secondly I will explain what has happened.
I placed an order for a christmas sweater on November 20th, I was sent an email with an estimated delivery time of Dec10-17th. It seems fairly long but I'm flexible. On the 10th of december I went back to the email and clicked the link for estimated delivery time and it has changed to 17-23rd of december. I then made an attempt to contact them via their ** page this was the exchange
Me: Hey I made a purchase on nov 20th and I am still waiting for my product it is a Christmas sweater so I would like to receive it before Christmas if this will not be possible I know that I have 30 days to get my money back. Please respond ASAP.
Them: (the following day Dec 17th) Hi Megan, thank you for reaching out to us. We'd like to extend our sincere apologies for the delay to your order. Due to the holiday rush, some orders are shipping later than we originally anticipated. Thank you so much for your patience during the busy holiday season, we truly appreciate it. Your order is scheduled to ship out within the next 5 business days. We will email you with [redacted] tracking information as soon as it ships.If you have any additional questions or concerns, please let us know.
Five business days pass. Dec 26th
Me:So it looks like 5 business days have passed. What's the story now!?
NO RESPONSE
Get an email a couple days later saying that my order has shipped and that I can track it with the link they provided. I click the link and there is no tracking information found.
I wait a few days because I understand that it can take awhile for tracking information to update.
Me: (Jan 3rd) My tracking number doesn't work. Why is this?
Them: (jan 4th) Hi Megan, thanks for reaching out to us. Our sincere apologies for the delay to your shipment. It appears there was an issue with our facilities attempt at printing your order. At this time we can have your order printed and shipped out within 5-7 business days. Or, if you would prefer, we can cancel this order now and issue a full refund. Please let us know at your earliest convenience.
I have asked for them to cancel the order and refund me. I am waiting for them to respond to that now.
I have no problem with the way they are talking with me but have a big problem with how the company runs. On their [redacted] page people are constantly saying they still don't have their orders, they got it but it was wrong. it arrived 3 months after order. some people even complain that their designs have been stolen.
I hope that they are contacted with better instructions on how to conduct business.

Initial Business Response /* (1000, 5, 2015/06/22) */
Orders are shipped 10-14 business days from the end of a movement, not from the purchase date. Due to the miscommunication and the extenuating circumstances with this order, We have issued a full refund to the customer.
Initial...

Consumer Rebuttal /* (3000, 7, 2015/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no reason to do business with a company who lies. I ordered the item on the 19th of May purchase date an end of movement date. If you bought 3 of the shirts it ended the movement which I did and explained to them when I e-mailed them. So it should of shipped by 8th June if you want to give 14 business days. I told them I needed it by the 17th June for a trip which gave them an additional 6 business days to ship to me. There was no miscommunication and extenuating circumstances it was just bad business practices.
Final Business Response /* (4000, 9, 2015/06/29) */
Movements end at a predetermined date, not when they meet their sales goal. This movement did not end until 6/2, despite the customer purchasing on 5/19. From the end of a movement, we take 10-14 business days to print, package and ship orders. This puts the original delivery date at 6/22.
Due to a production delay at our facility, this order shipped later than we had originally anticipated. The order has been completed and shipped at this time and will arrive a little over a week late.
We have already fully refunded the customer for their purchase.

Initial Business Response /* (1000, 5, 2015/10/19) */
This order was fulfilled within the timeline stated on the customer's checkout page. Customer has confirmed their order was promised between the dates of 10/15 and 10/20. [redacted] confirmed delivery of this order on 10/17.

This is an email I had to send today based on my first interaction with thread me up...
Is your email to me a joke? (See below.) I just received your email yesterday June 6, 2015 and it says you will ship on 04/15/15? I ordered the shirt on May 07,2015. This is a Father's Day gift which is June 6th and this email really has me questioning the integrity of your corporation and makes me feel like I've just been scammed??? I understand we get behind but your site clearly stated a limited supply were available which lead me to believe your company had already prepared for the incoming orders and demand of this shirt and set an allotment for those orders. I know your company is still fairly new and we all have hiccups but your email has lead me to believe the primary reason I still have not received this shirt is disorganization on your part. I look forward to receiving this shirt soon and will not be purchasing from your corporation again based on this first purchase. Sincerely, Tracy

Initial Business Response /* (1000, 10, 2015/03/20) */
We apologize for the issues in resolving customer's complaint. We have issued a full refund to the customer.

Initial Business Response /* (1000, 8, 2015/03/17) */
We are sorry that we were unable to complete this order. We have refunded the customer for the cost of the missing item and shipping.

This company is a scam. Placed my order for a Christmas themed shirt Nov 29. Of course, they charged my credit card immediately. Received the confirmation email for expected delivery Dec 14 with the promise of update email on when product ships. Along comes Dec 14 and no word at all from them. The only way to reach them is via email or social media. No phone for customer service. The delivery date is now pushed to Dec 18 but the product has not even shipped yet. I requested cancellation of the order and refund since I will be out of town when the product finally arrives and what is the point of a Christmas shirt AFTER the holiday. I am told they cannot cancel the order because it is in 'production' but I am welcome to return it after delivery [at my own expense of course] for a refund. I have since disputed the charge with my credit card. Terrible customer service and a total fraud.

Initial Business Response /* (1000, 5, 2015/03/27) */
We have reached out to the customer via email to resolve this issue.

Initial Business Response /* (1000, 5, 2015/06/30) */
Our apologies for the delay to this order. We have replied to the customer via email and sent them their USPS tracking information. Shipment is en route at this time and should arrive within a few business days.

Initial Business Response /* (1000, 5, 2015/05/20) */
In our last correspondence we let you know this item would be shipping out during the week of 5/18 and we are on schedule to do so. Your items are currently in production. We will email you as soon as a [redacted] tracking number is generated for...

your order.
If you have any additional questions, please email us at [redacted]

Initial Business Response /* (1001, 14, 2015/06/02) */
Due to an error at our printing facility, this order did not print. This customer was fully refunded for their purchase in March, 2015.

I have made a few purchases from Thread Me Up. Great merchandise, timely delivery. Never a problem or complaint.

Initial Business Response /* (1000, 5, 2015/02/27) */
[redacted]
Sorry for the trouble you have experienced with ThreadMeUp. We have issued you a refund for the missing/incorrect products. Please let us know how we can further assist.
Best,
ThreadMeUp
Final Business...

Response /* (1000, 10, 2015/03/02) */
[redacted]
Sorry for the trouble you have experienced with ThreadMeUp. We have issued you a refund for the missing/incorrect products. Please let us know how we can further assist.
Best,
ThreadMeUp

Initial Business Response /* (1000, 5, 2015/02/27) */
[redacted]
Our apologies for the poor experience you had on ThreadMeUp. Our records indicate you received your product in addition to a full refund. Please let us know how we can further...

assist.
Best,
ThreadMeUp
[redacted]