Tickbox TV

Tickbox no longer works as purchasedNo support Due to the complicated user interface, we only used Tickbox when we had time to goof around with trying to find moviesThe most recent time, approximately a week ago, we discovered that the user interfaced changed and nothing worked with it I tried to do "live Chat" but that no longer workedAnd although their website said live chat was available during certain hours the fact is, live chat is NO longer available I tried calling the support number but get message that the mailbox is fullIn the past, both of these support vehicles worked So I sent email after mail to support on how to install Kodi, the new user interface, and get the same answer Hi, we do apologize for the inconvenience but the themes are no longer availableyou may search google on how to add kodi and its builds/themes we do apologize but the money back guarantee promo is days only The above message was the last one I sent requesting

TICKBOX promised a refund upon return of their productSent email to confirm they would refund purchase amount but no REFUND was sent ORDER ID: TBXXXXX ORDER DATE: 10/24/ BILLED TO: [redacted] R [redacted] Beech Street Pobox Pine Bluffs, WY XXXXX US TRANSACTION SUMMARY Item Quantity Totals Tickbox TVTM $ SPECIAL DISCOUNT - $ Extended Warranty + $ Shipping + $ Tax $ Total $ ORDER ID: TBXXXXX ORDER DATE: 10/24/ BILLED TO: [redacted] R [redacted] Beech Street Pobox Pine Bluffs, WY XXXXX US SHIPPED TO: [redacted] Beech Street Pobox Pine Bluffs, WY XXXXX US PAYMENT METHOD: VISA ending XXXXXX [redacted] [redacted] @gmail.com Any charges made to your credit card will appear under 'TickboxTV XXX-XXXXXXX GA'If you have questions regarding this, please call XXX-XXX-XXXX or email [redacted] @tickboxtv.com Please allow up to weeks for delivery TRANSACTION

TICKBOX is a SCAM - ordered the unit in early 3/2017,returned per the 100% gaurantee late 3/2017, have called emailed written letters and no refund Ordered unit early March 2017, returned late March per instructions they sent me Called, emailed and mailed a dozen times and no refund

Returned item back on 3/30/and was processed through on 4/19/and was told that our refund would be back in our bank 5-business daysOn 4/I emailed them to check up on the refund They said it was going to be days to receive it Emailed them back days later and was given an actual phone number to call Their credit processing system was down and was told it would be another daysTalked to them several times since then, called them 5/and their system was up and running and we were the top to get our money backAs of bank closing on 6-we still don't have our money and now they can't tell us when we will have it in our account as of PM Central todayThis is $dollars of our money that they have and there are a lot of other people asking for their money as well We feel like we will never get our money back we don't know what to do next Product_Or_Service: TickBox TV Order_Number: [redacted]

I purchased a TV streaming device, and I spent three days trying to get it to work and had very little successThe company advertised a day refund guaranteeAfter several tries, they finally told me to send it back, which I didThrough an email, they acknowledged receiving it, and I have post office verification they received itBut they have not refunded my money Product_Or_Service: TV streaming device Order_Number: [redacted]

Purchased boxes and items didn't work for us Sent them back & requested refund No refund received yet I purchased tickboxes October 24, They were too hard to navigate so I contacted them to return the items I sent them back within a week of receiving them and received an email back November 7, stating that my refund had been issuedIt is now November 20th and I still haven't received my refund I have tried to contact them by phone and by email with no avail Very poor customer service or lack ofI can provide proof of the refunds not being credited back to my account since I work at the bank it came out of

I purchased a TickBox TV device in early April I had a problem getting the device to work with my televisionI emailed tech support several time to help resolve the issueThey told me a new remote was being sent to me to fix the problemMy unit still didn't work properlyI decided to send it back for a full refundThey told me to send back everything (all the parts)and a letter stating that I wanted a refund and return address informationI did what they said and they would refund my credit cardEarly May they said they received my returned product and they would refund my moneyNow it is June 1st and they still haven't given me my money backThey have the merchandise they sold me and my moneyIt seems they scammed meI would like to prevent this from happening to others Product_Or_Service: TickBox TV Order_Number: [redacted]

Company failing to honor 'guaranteed' refund I purchased Tickbox TV software and accessories on April Their Order ID [redacted] My VISA card ending in [redacted] was billed for $The company offered a guaranteed, no-questions-asked, full refund The equipment arrived, I set up the equipment and service, tested for several days, was dissatisfied, and emailed the company for instructions on how to return the equipment and secure my refund I returned the equipment to their Atlanta address on May 2017, via USPSI have confirmed delivery by USPS on May 2017, 10.32am (USPS Tracking # [redacted] ) I have emailed the company at least three times ( [redacted] ) attempting to receive a status on my refund, and each response, if a response came at all, has been a nebulous 'don't worry' reply, repeating their promise of a full refund once they receive the equipment I think that's the whole story, you guysThank you for your assistance in resolv

I filed this complaint about three weeks ago, have not got anything back, here is the same complaint I fielded I ordered a Tickbox that was to provide more channels on my TV; it had a 100% money back guarantee I could not get it to work, and after trying for three days, I returned it back for a refund of $ I mail it at the post Office, in order that they had to sign when it was received My returned signed ticket, shows two signatures; one looks like ***, the other name is [redacted] ; dated the 4/26/ On the5/16/17, I sent an email asking why I had not received my refund The return email said we have not received your package On the 5/24/17, I sent another email about my refund, I received an email back, again stating that they had not received my package As of to day I have not received my refund, of $ Product_Or_Service: Tickbox Order_Number: ID: [redacted] Account_Number: ID # [redacted]

I ordered the TickBox TV in April, Received it late April, just to realize that the box does not workIt is extremely hard to navigate, completely user unfriendly, no local channels could be accessed, no live tv as advertisedThe only channels that I could reach are UK based (I reside in the US) and at best I could only access movie trailers- nothing else! I promptly returned the Box and requested my refund on May 12, To date I have not received itI have made multiple calls to the customer service on May 27, May 29, June 1, and June On each occasion I received the same response: "we were having processing issues that are now resolved, we have started processing refunds and due to the back log please allow 2-business days"Similar response each time! This is so unprofessionalAs a side note it makes one question why they have such a high volume of returns if the product is really as great as it is being advertised Product_Or_Service: TickBox TV Order_Num

Problem receiving refund for returned product On March 22,2017, I purchased tickboxes complete with one wireless keyboard remote for a total purchase price of $including shipping, order # [redacted] , which was taken from my Visa debit card After trying the product for a couple of weeks, I decided to return them since we were not getting satisfactory performance from these tickboxes The products were received back by Tickbox on April 17th according to USPS tracking information Tickbox advertised a day money back guarantee and has acknowledged receiving our return productThrough the course of emails over the next month, Tickbox continued to say that their paytoo payment provider was having issues with processing refunds They have said that the refund was being processed and at first they said it would take business days We have yet to receive a refund of any amount over a month after the product was received back by them

Distribution of pirated content, declined to issue refund I bought an android TV box from this company, called "Tickbox TV"I found out that this is an android computer that has pre-installed application (developed by the Flixmain, LLC) which provides pirated TV contentI returned the box to the address provided by the company (which was later removed from the web site)The company promised to issue a refund, but I have never received the refund The company operates the following web sites which provide pirated www.tickbox.tv, www.sidetick.com, www.flixmaingo.comI have a known address for the company: [redacted]

Purchased product from this company that advertised a 100% money back guarantee if not satisfied.I mailed product back with in days of purchase Purchased product on 3/18/2017, Order # [redacted] - (1) TickBox TV Antenna @ $24.95, (2) TickBox TV Andriod Boxs @ $159.90, (1) TickBox TV Key Pad @ $24.95, (2) Tickbox Pro Plan @ $19.90,Total ($229.70)Sent all product back on 4/6/Priority Mail with signature conformation using the U.SPostal ServiceProduct was received and signed for by Tickbox on 4/8/I have emailed the support representatives several times and all they do is apologize for the delay of my refund

On April 20, *** ordered two tickboxes
advertizing, product does not work, company will not refund our money
We paid $for two products that do not work and we have e-mailed the company, they were going to send new ones, did not, we contacted them again, with out any response back
Product_Or_Service: two tickboxes
Order_Number: TBXXXXX

it work good!

I purchased the TickBox product in March When the item arrived weeks laterit did not work properly so I contacted their support After following their recommendations emailing back and forth for the next week and not having any success in getting it to work I contacted their support again via email it took over a week for an email response and via phone they never answered I was on hold for over minutes After several attempts via email and their on-line chat system I finally received a mailing label to return the defective item and requested for a full refund of which is the costs of the item It is now months later and after more chatting and emailing and phone calls which they never answer I still have not received my refund I have been told numerous times in email and chat that it is being prioritized they are having issues with the dept processing refunds and that I will receive my refund within a couple days Still nothing to date.The supporting document

Returned product; did NOT get a refund and any phone calls refer to their tech support group and they don't reply
I returned two devices and cords December 2, USPS Tracking info (XXXXXXXXXXXXXXXXXXXXXX)indicates package received 12-5-Worked with Rocky, customer support, via emailCalled 12-spoke to Bill; Says returns are in mail roomExpect refund business daysREFUND NOT POSTED TO CREDIT CARDExpecting about $Paid via credit card
Many calls since to XXX XXX XXXX go to a voice message saying contact tech supportHave done so MANY times and no return messages

I receive an Email with add from TickBox TVSounds good and I order it on line from there web siteWWW.TICKBOXTV.COM And charge it on my credit cardpayment transation on credit card shows ***v_FI I Received the box But was not Satisfiedthey have days money back guarantyever since I am trying to reach them but no successonly way to reach them is if you go back on there web site and chatt pop up and you can chat with who ever is there and he can,t help you but only promise you that some one will contact you or they will send you the Return LabelI tried multiple time but no responseThey will not refund me with out return and they are not sending me the Return Label or Return Address.All I want is to return there box and get my money backbut it seams like its fraud
Product_Or_Service: Tickbox TV
Order_Number: ***

Returned product for 100% guaranteed refund Customer service keeps coming up with excuses as to why they can't refund money
I ordered the Tickbox on March 23, My order ID was: *** and I paid $on my credit card I received the product and it did not do what was promisedI was told to ship it all back and I would receive a full refund I sent the product back on 4/8/with a USPS tracking number: *** and it arrived on Monday, Apr 10, at 10:AMThe shipping cost to send it back was $ Since then, I have e-mailed numerous times and was told that they were having problems with their payment processor and to be patient I was patient for a while, and wrote again, but still the same answer I have contacted them at least times now through e-mail and once by phone with the same outcome I found out who their processor is, Paytoo, and contacted them They said that they haven't been having any problems with payments,

I ordered ticboxes from this company,with the understanding by their guarantee statement if not satisfied return withih days for full refundI returned within days in april and still no refundsent a lot of emails to them returned response was be patience,well my patience has run outmonths now please help
Product_Or_Service: tickboxes/controllers (2)
Order_Number: ***