Ticket Fulfillment Services LP

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience...

seriously here at Ticket Fulfillment Services and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”
As a secondary marketplace, Ticket Fulfillment Services is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. All tickets listed on our site are owned and priced by individual sellers, not Ticket Fulfillment Services, based on those sellers' assessments of changing factors such as customer demand. This means the price is not based on the tickets' original price, or face value, and may change at any time. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry 
In regards to Mr. [redacted]’s claim that the order total for their tickets was actually the amount of the price per ticket, it should be noted that when Mr. [redacted] selected their tickets, they were taken to our checkout page. From there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded text. Then, Mr. [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.
Prior to this complaint, we spoke with Mr. [redacted] regarding this issue, but were unable to reach an amicable resolution. As Mr. [redacted] stated, he has since filed a dispute with his credit card company regarding this order, which was ultimately ruled in our favor. If Mr. [redacted] has any additional concerns he is welcome to contact our customer service department.
Regards,
Ticket Fulfillment Services

Thank you for reaching out to us regarding this issue. Ticket Fulfillment...

Services has been in contact with the purchaser, and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Ms. [redacted] and the purchaser will consider Ticket Fulfillment Services for their future event ticket needs. If Ms. [redacted] or the purchaser has any further questions or concerns regarding this or any other order, we encourage them to contact a member of our customer service team.
Regards,
Ticket Fulfillment Services

Thank you for reaching out to us and bringing this matter to our attention. We take the customer...

experience seriously here at Ticket Fulfillment Services and would like to take the time to address Mr. [redacted]’ concerns. It should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. This site is not owned by any venue. Ticket Prices may exceed face value".
In regards to Mr. [redacted]’ claim that the order total for their tickets was over priced, it should be noted that when Mr. [redacted] selected tickets and was taken to our checkout page, he was directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text. Mr. [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. During this process, Mr. [redacted] saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, and the total charge.
As a secondary marketplace, Ticket Fulfillment Services is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; instead, we act as an intermediary between fans and ticket holders. As customers are purchasing tickets owned and listed by resellers, we must ensure our policies are fair to both parties. This means that we are not able to offer refunds and must enforce an “all sales are final” policy—an industry standard. 
Ticket Fulfillment Services maintains a customer service department which is available to resolve any and all issues that our customers may encounter. We encourage Mr. [redacted] to utilize our customer service team for any additional concerns; as it currently stands, we consider this matter closed. 
Regards,
Ticket Fulfillment Services

rgb(250,250,250)' dir=ltr>Thank you for reaching out to us. Prior to receiving this complaint, Ticket Fulfillment Services was in contact with Ms. [redacted], and confirmed that she has received her tickets. As such, we consider this matter resolved, and hope that Ms. [redacted] will consider Ticket Fulfillment Services for their future event ticket needs. If Ms. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.
 
Regards,
Ticket Fulfillment Services

We were told that the tickets we purchased would be $77 each. Even though the best tickets available at the casino are $59. When we received the bill we were charged $731 for our 2 tickets. Tried to contact their customer service and you will never reach a person as it goes in a circle. So I called to pretend to purchase new tickets and I was quoted a price of $49 each. When I asked them why they recently charged me $731 they proceeded to pass my call around and said they had no record of the purchase. Do not do business with these people.

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Ticket Fulfillment Services and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Fulfillment Services is an online resale...

marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyer’s and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”In regards to Mr. [redacted]’s claim that the order total for their tickets was actually higher than the actual amount of the ticket, it should be noted that when Mr. [redacted] selected their tickets, they were taken to our checkout page. From there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded text. Then, Mr. [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.  Mr. [redacted] contacted Ticket Fulfillment Services on 2/13/16 wanting to get confirmation of when he will receive his tickets. He was informed by management that there was a delivery delay from the venue for the tickets and he would receive them that night. On 2/13/16, a day ahead of the event, the tickets were sent to Mr. [redacted] and our system shows that he was able to successfully download these tickets. There is no indication that these tickets were not used. Per our Money Back Guarantee we ensure tickets will arrive in time for the event and will be valid for entry which was indeed fulfilled. As a secondary marketplace, Online City Tickets is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. We have been in contact with Mr. [redacted] regarding this issue, but have been unable to reach an amicable resolution. While our management team is available to handle any additional concerns that Mr. [redacted] may have, we consider this matter closed.Regards,Ticket Fulfillment Services

Thank you for reaching out to us and bringing this matter to our attention. Ticket Fulfillment...

Services processes orders and provides customer service for a variety of online ticket marketplaces, and is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means we and our affiliates do not own tickets—instead, our affiliates facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.
 
Ms. [redacted] stated she purchased three tickets that we listed at $99 each; to this we would like to provide clarification. Ms. [redacted] is referring to the price printed on her tickets, or the face value; not the price presented to her during the checkout process that she agreed to. As a secondary marketplace, Ticket Fulfillment Services does not own tickets; therefore, the prices are set by sellers. This price is chosen by individual sellers based on their assessment of a range of factors, including customer demand. This fact is clearly displayed throughout the checkout process and at the top of every ticket listing page, as well. This states, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value. We are not owned by any venue.” This was also stated below Ms. [redacted]’s order summary.
 
After Ms. [redacted] selected tickets to The Curious Incident of the Dog in the Night-Time, she navigated to the checkout page and was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $1,147.75 in bold text prior to entering any payment information. Though Ms. [redacted] claimed that she was charged $850 in fees, we would like to note that this is incorrect. After reviewing her order breakdown, Ms. [redacted] was required to agree to the terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout. The sales policies, including the “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”
 
Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
 
In addition to this current claim, Ms. [redacted] filed a dispute with her credit card regarding this matter. We have addressed this, and the dispute was ultimately ruled in our favor. Additionally, Ms. [redacted] never contacted us to discuss her concerns. Ms. [redacted] received her valid tickets on 9/21/2016 prior to her event on 10/21/2016, as such; we consider this matter closed. If Ms. [redacted] has any additional concerns she would like to discuss, we encourage her to contact a member of our customer service.
 
Regards,
 
Ticket Fulfillment Services

Thank you for bringing this matter to our attention. We take the customer experience seriously and would like to take the time to address Ms. [redacted]'s concerns. We should explain that Ticket Fulfillment Services is an online exchange, which means we do not own or generate tickets-instead,we...

facilitate transactions between ticket buyers and ticket sellers.Our online exchange is a user driven website in which consumers are in control of the tickets they are ordering. Ms. [redacted] had many chances to review the details of their order before placing it. When Ms. [redacted] selected tickets she was taken to our first checkout page, where she was directed to review her itemized order breakdown, which clearly stated the event, the event location, and the event date. Then, Ms. [redacted] was directed to review our terms and conditions-visible in a text box below her payment information-and presented with the balded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditions" and a check box that she needed to click to continue with checkout. Ms. [redacted] was then taken to a final checkout screen to review her order once more. That page states the event, the event location and the event time as well. On that same page, below the stated order summary, there is a button that states "Confirm & Place Order." When Ms. [redacted] clicked this button, she signified her acknowledgement of the order and the order details, verifying this is the order she wanted to place.Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process-from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are final. All prices are listed in US Dollars ( USO)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed,which means we are unable to cancel orders or offer refunds. Ms. [redacted] was made aware of this fact, and made an educated, conscious decision to purchase tickets for this event on the November 28th, 2015• If Ms. [redacted] is unable to attend this event she can try and resell the tickets via social media or other secondary ticket marketplaces online,as they were emailed to her the same day of the purchase and are in her possession. If Ms. [redacted] has any further questions or concerns, we welcome her to contact us.

Ticket Fullfillment Services has contacted  Ms. [redacted] and we feel we have reached a resolution  that suits both  parties. We now consider this issue closed. If Ms. [redacted] would  like to attend another live event in the future, or if she has any questions about an order or...

our website, we welcome her to reach out to us.

As stated in our previous response we are an online exchange, and do not own or generate tickets­ instead,we facilitate transactions between ticket buyers and ticket sellers. These sellers set their own prices based on their understanding of the current market climate, which means prices are not based on the original value, or face value--a fact clearly explained in our sales terms and disclosed on every page of our website.As Ms. [redacted]s stated we have tried to reach out to her to discuss the issue, in the scope of customer satisfaction, but the facts do not change. We are not able to fulfill Ms. [redacted]s request for a refund as she agreed to our sales policy of "all sales are final" before the order was placed. She was also informed that the tickets may be over or below the face value. The event was in May and there is no indication that the tickets were not used. We consider this matter closed.

inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us. We value our customers and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Offices is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. As stated at the top of every ticket listing page on our website, "We are a resale marketplace, not the The Observatory North Park box office or venue. Ticket prices may exceed face value. This site is not owned by, operated by, or affiliated with The Observatory North Park."
Mr. [redacted] has stated that he was unable to view the total charge prior to confirming this transaction. It should be noted that this is inaccurate. When Mr. [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold text. Mr. [redacted] was required to agree to our terms and conditions—visible in a text box below this order total. Additionally, he was presented with the bold-text message “All sales are final." Directly above the "place order" button, the message "I agree to the sales terms and conditions above" was stated in bold text, along with a check box that Mr. [redacted] selected in order to continue with checkout. During this process, he was shown an even more in-depth order summary that displayed the quantity and price of his tickets, delivery and service fees, and the total charge.
It should be noted that in addition to this current claim, Mr. [redacted] has also filed a dispute with his credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. Additionally, although not required by the agreed-to Terms to do so, we have reached out to Mr. [redacted] and offered to provide a resolution to this matter that would be amicable to both parties. If Mr. [redacted] would like to discuss this resolution, or if he has any additional questions or concerns, we encourage him to reach out to our customer service team. As it presently stands, we consider this matter closed.
Regards,
Ticket Offices

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Ticket Fulfillment Services and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Fulfillment Services is an online resale...

marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket Buyer’s and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”When Mr. [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text. Mr. [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds. It should be noted that in addition to this current claim, Mr. [redacted] has also filed a dispute with their credit card company regarding this order. Any other issues regarding the outcome of this dispute should be handled directly by the bank they filed the dispute with. As it stands we consider this matter resolved.  Regards,Ticket Fulfillment Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
thank you so much but I just received my refund in  my checking account from them

Thank you for contacting us regarding this matter. We appreciate the chance to address our customer’s concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. TFS is not affiliated with any artist or venue and does not generate...

tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information. Our customer placed their order on 4/21/2017. At the time of placing their order, they were notified that “All sales are final” and were required to agree to the sales terms and conditions and proceeded to place their order. As the site is user-driven, no order can be placed without the customer having agreed to this. Due to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not the site, based on their personal assessments regarding a range of factors including customer demand. This fact is stated throughout the checkout process with the notation on the top of every ticket listing page, “Prices set by sellers, may be over face-value. [The site is] not owned by any venue.” Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer contacted us on 5/5/2017 stating that they would no longer be able to attend their event. At this time, we offered a courtesy resolution to recover the cost by reselling the tickets on the secondary market. Our customer accepted this and their valid tickets were delivered on 5/16/2017. We discussed this matter further with our customer on 5/31/2017 prior to their event on 6/28/2017 resulting in sufficient time to list and sell their tickets.Our customer’s order was filed correctly, they agreed to the “all sales are final” policy, and they received their valid tickets prior to their event, which has since passed, with ample time to resell. As we have fully adhered to the sales terms and conditions, we consider this matter closed. Any additional concerns our customer may have can be directed to our customer service department.Regards,Ticket Fulfillment Services

Thank you for your reply. As we clarified in our initial response, the site thoroughly discloses its operations on the secondary marketplace throughout the checkout process. This fact is stated on the home page, the top of every ticket listing page, and is further reiterated on the checkout page prior to submitting an order. Additionally, our customer was required to select a checkbox agreeing to the statement, "I agree to the sales terms and conditions listed above. I understand that I am not purchasing directly from the venue box office and that tickets may be above face value" prior to placing the order.Since customers are purchasing from individual sellers, once an order is placed we must adhere to the "all sales are final" policy which is agreed to by our customers. If our customer no longer wishes to own the tickets which were delivered shortly after the order was placed, they may relist the tickets on a site which facilitates that options for ticket holders. As TFS and the site do not own inventory; rather tickets are owned and listed by professional sellers, we are unable to provide this resolution. Further questions our customer may have can be directed to the customer service department.Regards,Ticket Fulfillment Services

inherit; border: 0px;">Thank you for reaching out to us. At Ticket Fulfillment Services, we value our customer's purchasing experiences and would like to take the time to address Ms. [redacted]’s concerns.
Ms. [redacted] claims that her daughter believed she was purchasing through the website of the venue, or of the event itself. However, it should be noted that our web address and branding are intentionally different from these other sites. Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, "We are a resale marketplace - Prices may exceed face value - This site is not owned by any venue." Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must enforce the “all sales are final” policy that was agreed to by the customer prior to purchase.
Similarly, with regard to Ms. [redacted]' statement regarding the "face value" of the tickets that her daughter purchased, it should be noted that all ticket prices are set by the individual sellers, not by our company. This fact is explained clearly throughout the purchase process, including a notice on every ticket page and a bold-text note at checkout that states: "Please note: We are an independent resale marketplace. Ticket prices may exceed face value."
When Ms. [redacted]' daughter selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold text. Ms. [redacted]' daughter was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, she was also presented with the message “I agree to the sales terms and conditions above,” and a check box that she selected in order to continue with checkout. During this process, Ms. [redacted]' daughter saw an even more in-depth order summary that displayed the quantity and prices of her tickets, delivery and service fees, and the total charge. Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”
We have fully adhered to our sales terms and conditions by delivering valid, authentic tickets which Ms. [redacted] received via UPS on July 2, 2016. We have been in contact with Ms. [redacted] in an attempt to offer a resolution to this issue, but Ms. [redacted] declined a resolution at that time. If Ms. [redacted] would like to discuss a resolution or any additional concerns, we encourage her to contact our customer service management team; as it presently stands, we consider this matter closed.
 
Regards,
Ticket Fulfillment Services

Thank you for bringing this matter to our attention. We take the customer experience seriously and would like to take the time to address Mr. [redacted]'s concerns. We should explain that Ticket Fulfillment Services is a fulfillment service that fills online exchanges, including Online City Tickets,...

which means we do not own or generate tickets-instead, we facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: "We are a resale marketplace. Prices may exceed face value. This site Is not owned by any venue."Mr. [redacted] has stated his order total for two tickets was $1000 when in fact that was the price per ticket. When Mr. [redacted] selected his tickets, he was taken to our checkout page. From there, he was directed to review his itemized order breakdown, which clearly displayed the price per ticket($1026 each), all fees($632. 35}, and the total price (2690.35) in bolded text. Then, Mr. [redacted] was directed to review our terms and conditions-visible in a text box below this order total-and presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditions. I have reviewed the Order summary above," and a check box that he needed to click to continue with checkout. Below this check-box, another message was displayed that read: "By clicking 'Place Order', your credit card will be charged $2690.35, which includes ticket, service, and delivery fees." This notice was followed by  a  button  labeled  "Place  Order."  By  checking this box, Mr. [redacted] signified his acknowledgement of the total price, our sales terms and completed his order.Our sales terms, including our "all sales are final" policy, are disclosed throughout the purchase process including the statement displayed at checkout. Additionally, all sellers on ou r site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds. We have attempted to contact Mr. [redacted] at the number he provided when placing the order in order to find a resolution but have been unable to reach him. If Mr. [redacted] has any further questions or concerns, we welcome him to contact us.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matter. We appreciate the chance to address our customer’s concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. TFS is not affiliated with any artist or venue and does not generate...

tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.Our customer has stated that the site indicates being the official venue; this is inaccurate. The top of every event listing page clearly states, “We display secondary market tickets. Not affiliated with any box office or official website.” Once an event is selected, customers navigate to the ticket listing page, the top of this page reiterates, “A service fee is added to ticket orders at checkout. This site not affiliated with any venue. Tickets may be above face value.” Once our customer selected the ticket listing they desired for [redacted], they were directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected. Our customer was prompted to provide an email address and continued to the checkout page. On this checkout page customers are presented with a complete itemized breakdown of their order on the left-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $426.95 in bold text prior to being asked to enter any payment information. Below this total our customers are displayed the message, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value. Prices in USD.” Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was then required to select a check box signifying their agreement to these terms. Directly above the "Place Order" button, the order total was reiterated in bold text stating, "By clicking 'Place Order,' your credit card will be charged $426.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.Due to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellers. All prices listed on the site are done so by the individual seller, not the site, based on their personal assessments regarding a range of factors including customer demand. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We later received a dispute from their credit card regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.Regards,Ticket Fulfillment Services

rgb(250,250,250)'>Thank you for contacting us regarding the concerns of our valued customer. We would like to note that Ticket Fulfillment Services processes orders and provides customer service for a number online ticket marketplaces, including ticketoffices.com. As a preliminary matter, Mr. [redacted] stated that this order was placed through TicketFast; it should be noted that this is inaccurate and we have no affiliation with this website. Rather, the order Mr. [redacted] is referencing for a Jerry Seinfeld event occurring on 1/20/17 was placed through the ticketoffices.com website. We provide customer support and order fulfillment services for ticketoffices.com and are able to provide the following information:
 
Mr. [redacted] indicated that his order total was never shown prior to placing his order; this is inaccurate and we would like to provide clarification. We process thousands of transactions a day with customers who are fully aware of their order total, so we are confident in the ticketoffices.com checkout process. When Mr. [redacted] selected tickets and navigated to the checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price of $1,046.95 in bold text prior to entering any payment information. Mr. [redacted] was required to agree to the terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions. I have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkout. The ticketoffices.com sales policies, including an “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”
 
Since customers are purchasing tickets owned and listed by individual resellers, policies must be fair to both parties. This means that we are unable to offer refunds and must adhere to the ticketoffices.com “all sales are final” policy—a standard throughout the industry.
 
Though Mr. [redacted] placed this order on 10/15 this is the first we have learned about his concerns as he has not contacted us. As Mr. [redacted] had sufficient opportunity to review all his order details, and received his valid tickets prior to his event, we consider this matter closed. If Mr. [redacted] has any additional concerns he would like to discuss, we encourage him to contact a member of our customer service department.
 
Regards,
 
Ticket Fulfillment Services

Thank you for reaching out to us regarding this issue. Ticket Fulfillment Services has been in contact with Mr. [redacted], and while we maintain we are not at fault, in the interest of customer service both parties have found an amicable resolution. As such, we consider this matter resolved, If Mr. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.
Regards,
Ticket Fulfillment Services