Ticket Fulfillment Services LP

Thank you for contacting us regarding this matter. We appreciate the chance to address our customer’s concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. TFS is not affiliated with any artist or venue and does not generate...

tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.Once the customer selected the event they were interested in, The Illusionists, they navigated to the ticket listing page. The top of this page clearly notifies customers, “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.” This message is also displayed on the top of every page throughout the checkout process. After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. The customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of the customer’s order including the price per ticket, all fees, and the total price of $1,222.45 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before customers are asked to enter any payment information. Below this order summary, customers are notified in the Ticket Information portion of the site that, “We are a resale marketplace. We are not a box office or venue. This site is not owned by any venue. Price: Ticket prices may exceed face value.” Customers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” The customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. The customer then proceeded to select "Confirm & Place Order" at which time their order was processed.Due to the nature of business on the secondary marketplace, TFS nor their affiliates are not affiliated with any artist or venue and does not own inventory; instead, TFS and their affiliates act as intermediaries between customers and sellers. All prices listed on the site are done so by the individual seller, not TFS, nor their affiliates, based on their personal assessments regarding a range of factors including customer demand. Since customers are purchasing tickets owned and listed by individual resellers, TFS must ensure that the policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Prior to receiving this claim we thoroughly discussed this matter with the customer to address all of their concerns. It should be noted that although an attempt was made to walk the customer through the checkout process, they declined. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. In addition to this claim, the customer has claimed that their tickets were not sent to them until their initial contact with us; however, this is inaccurate. The customer placed their order on 10/17/2016 and their valid tickets were sent via email on 12/2/2016. The customer later inquired about their tickets on 3/30/2017; at that time, their tickets were promptly resent to the customer’s email address on file. If the customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.   Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matter. We appreciate the chance to address our customer’s concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. TFS is not affiliated with any artist or venue and does not generate...

tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.Although our customer has stated that they selected two tickets this is inaccurate. The site is completely user-driven meaning all order details are either selected or input by the customer during checkout. When on the site, our customer was prompted to select the event they were interested in and continued to the ticket listing page. Our customer then selected the listing they were interested in for the Lawn section. Each listing discloses the price per ticket and the number of ticket available in correspondence to that listing. Our customer was provided the opportunity to select a drop down box and adjust the quantity selected. Once selected, a message appeared stating “Are you sure you want to add all 10 tickets to your cart?” and selected the “OK” button to proceed to the checkout page. Our customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of our customer’s order including the price per ticket, all fees, and the total price of $515.95 was displayed in bold text on the left-hand side of the page. This information was fully disclosed before our customers are asked to enter any payment information. Our customer was provided another opportunity to adjust the quantity selected in the drop down box displayed at this time. Customers are then presented with our terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” Our customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. Our customer then proceeded to select "Confirm & Place Order", at which time their order was processed.Due to the nature of our business on the secondary marketplace, TFS and the site are not affiliated with any artist or venue and do not own inventory; instead, the site acts as an intermediary between customers and sellers. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.Our customer has claimed that no tickets were delivered; this is incorrect. Our customer placed this order on 4/27/2017 at 3:18 AM CST and all 10 valid tickets were delivered to the email address on file at 1:01 PM CST. As a courtesy, our customer’s tickets were re-sent on 4/28/2017 at 7:01 AM CST prior to their event later that evening. As our customer stated, in addition to this current claim, they filed a dispute with their credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor on 6/15/2017. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed though we have notated the order to be directed to a customer service manager should our customer have any further questions.Regards,Ticket Fulfillment Services

"Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px windowtext;">Thank you for reaching out to us. At Ticket Fulfillment Services we value our customers and would like to take the time to address Mr. [redacted]’s concerns.
 
Ticket Fulfillment Services processes orders and provides customer service for a variety of online ticket marketplaces, and is not affiliated with any artist or venue and does not generate tickets as a primary box office. This means we do not own tickets—instead, we facilitate transactions between ticket buyers and ticket sellers. On our website it states, “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue." 
When Mr. [redacted] selected his tickets for [redacted] that were listed for $87 each, he was navigated to our checkout page. From there, he was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and in bold text, “Total Charge: $455.87” prior to entering any payment information. Here it also reiterates, “We are an independent resale marketplace. Ticket prices may exceed face value.” Mr. [redacted] was then required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions. I have reviewed the Order Summary above,” and a check box that needed to be selected in order to continue with checkout.
 
All tickets listed on our network of sites are owned and priced by individual sellers, not Ticket Fulfillment Services, based on those sellers' evaluations of changing factors such as customer demand. This means the price is not based on the tickets' original price, or face value, and may differ than that original amount. It also means that the largest portion of any order placed in our marketplace goes directly to the seller; the service and delivery charges represent the charges that Ticket Fulfillment Services uses to maintain the operating costs of our network of ticket resale sites, ensuring that customers receive their ticket in time for events.
 
We have a 100% Money Back Guarantee in place to assure customer’s that we will provide valid and authentic tickets in time for their events. Mr. [redacted] purchased tickets on 8/23 for an event on 10/26 and these valid tickets were sent to him immediately. On 9/7 Mr. [redacted] downloaded and viewed these tickets. Mr. [redacted] has not reached out to us in regards to his concerns though our contact information is readily available on all correspondence. We encourage Mr. [redacted] to reach out to our customer service team, either by telephone or email, if he would like to discuss this matter further. As it currently stands, we consider this matter closed.
Regards,
Ticket Fulfillment Services

This is a fraudulent company. they charged much more money than your actual checkout price. You have to check your credit card to know final money they charged.

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Ticket Fulfillment Services and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Fulfillment Services is an online resale...

marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket Buyer’s and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”In regards to Mr. [redacted]’s claim that the order total for their tickets was actually higher than what was quoted, it should be noted that when Mr. [redacted] selected their tickets, they were taken to our checkout page. From there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded text. Then, Mr. [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.As a secondary marketplace, Ticket Fulfillment Services is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.Mr. [redacted] contacted us multiple times regarding the price, at which point he was provided with an invoice receipt detailing the pricing and total cost of his purchase. Our Money Back Guarantee states that tickets will arrive in time for the event, tickets will be valid for entry, and that tickets will be the ones you ordered or better. We have fulfilled his order as requested and provided Mr. [redacted] with the tickets he selected.Prior to this complaint, we spoke with Mr. [redacted] and we reiterated our checkout process. While our management team is available to handle any additional concerns that Mr. [redacted] may have, we consider this matter closed.Regards,Ticket Fulfillment Services

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience...

seriously here at Ticket Fulfillment Service and would like to take the time to address Mrs. [redacted]’s concerns. It should be noted that Ticket Fulfillment Service is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplace. Prices may exceed face value. This site is not owned by any venue.”
When Mrs. [redacted] selected tickets and was taken to our checkout page, they directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded text. Then, Mrs. [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, they are also presented with the message “I agree to the sales terms and conditions. I have reviewed the Order Summary above,"" and a check box that needed to be click to continue with checkout. Below this check-box, another message was displayed that, in Mrs. [redacted] 's case, read: “By clicking ‘Place Order’, your credit card will be charged, which includes ticket, service, and delivery fees.” This notice was followed by a button labeled “Place Order.”
Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.
Prior to receiving this complaint, we contacted with Mrs. [redacted] regarding this issue and both parties were able to reach an amicable resolution. While our management team is available to handle any additional concerns Mrs. [redacted] may have, we consider this matter closed.
Regards,
Ticket Fulfillment Service

'Helvetica Neue', Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Ticket Fulfillment Services and would like to take the time to address Ms. [redacted]’s concerns. It should be noted that Ticket Fulfillment Services is a fulfillment service which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers.
Ms. [redacted] reached out to us in regards to this issue the day after the event took place. Ms. [redacted] stated that she brought her order summary to the venue instead of the actual tickets and thus not was able to get into the event. Ms. [redacted] has stated that the tickets were not sent to her email address. However this is not the case. Our records show that the tickets were emailed to the email address that Ms. [redacted] provided to us on 12/23/2014, the same day of the purchase.
As a secondary marketplace, Ticket Fulfillment Services is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry.
Ticket Fulfillment Services operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondence. We encourage Ms. [redacted] to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closed.
Regards,
Ticket Fulfillment Services

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Ticket Fulfillment...

Service and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Fulfillment Service is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket Buyer’s and ticket sellers. When Mr. [redacted] selected their tickets, they were taken to our checkout page. From there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded text. Then, Mr. [redacted] was directed to review our terms and conditions—visible in a text box—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above" and a check box that he needed to click to continue with checkout.  After checking the box and clicking “Review Order”  he was taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge. In regards to Mr. [redacted]’s claim, the price he is referencing the price on the ticket. This is also known as the “Face Value” of the tickets that they purchased. It should be noted that Ticket Fulfillment Service is a secondary marketplace and is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders.  This means the price is not based on the tickets' original price, or face value, and may change at any time. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. Ticket Fulfillment Service operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondence. We encourage Mr. [redacted] to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closed. Regards,Ticket Fulfillment Service

Thank you for reaching out to us. We value our customers and would like to take the time to address Mr. [redacted]’s concerns.In regards to Mr. [redacted]'s statement about venue affiliation, it should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do...

are not affiliated with any artist or venue. Rather, we facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, "We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by Orpheum Theater Minneapolis." Additionally, this information is disclosed on the page where Mr. [redacted] selected his seating location as well as the check out page.When Mr. [redacted] selected tickets and was taken to our checkout page, he was directed to review the itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold text. The purchaser was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. During this process, the purchaser saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, the expected available date of the selected tickets and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”Prior to this complaint, Ms. [redacted] had not contacted us regarding this issue. Ticket Fulfillment Services operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondence. We encourage Mr. [redacted] to utilize this resource for any additional concerns; as it currently stands, we consider this matter closed. Regards,Ticket Fulfillment Services

I went to the Wharton Center Website to purchase tickets to take my daughters to the Cinderella production. When I selected the "buy tickets" option, it diverted me to the "Box Office Tickets" menu. Thinking I was at the Wharton Center Box Office, I went ahead and purchased 3 tickets. At the time I thought they were expensive but it is a "Broadway" production and I haven't bought play tickets in a long time. The price was $471.95 with all of the extra processing fees.
When I received the message in my e-mail that the tickets were available and I downloaded them, a different name was on the tickets and the price was $208. Thinking there was a mistake, I called the Wharton Center and bought 3 more tickets. I was told that I probably bought the tickets from a "3rd" party site and paid an inflated price and they may not even be "real" tickets. When I tried to contact the Box Office Ticket organization, I couldn't get a real person on the phone and the message at the end said that there were no refunds. Nowhere did it say that there were no refunds in the confirmations that I received nor did the website say that during the entire time I was buying the tickets. I have e-mailed them twice and called 3 times and received an e-mail that someone would be contacting me. DO NOT PURCHASE tickets from this organization! SCAM, SCAM, SCAM

Although Mr. [redacted] continues to press forward, we cannot provide a refund for this order as we provided valid tickets for entry in time for the event. As Mr. [redacted] has stated, he has disputed this transaction with his bank and it has successfully been ruled in our favor. Mr. [redacted] contends that he made multiple attempts to reach us, but our records indicate that no emails or conversations with one of our customer service agents has ever transpired. We have a customer service team available to handle all inquiries and we have encouraged Mr. [redacted] to utilize these resources so that we may resolve any additional questions he may have. As it stands, we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
 
I did accept their offer with somewhat of a disagreement--paid 150 less offer of 65=85 for 44 dollar tickets--still a rip off--dale--but my fault

Thank you for reaching out to us and bringing this matter to our attention. We take the customer experience seriously here at Ticket Fulfillment Service and would like to take the time to address Mr. [redacted]’s concerns. It should be noted that Ticket Fulfillment Service is an online resale...

marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We display secondary market tickets. This site is independently owned and operated and is not affiliated with any official box office or official website.”In regards to Mr. [redacted]’s claim that the order total for their tickets was actually the amount of the price per ticket, it should be noted that when Mr. [redacted] selected their tickets, they were taken to our checkout page. From there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded text. Within the order summary there is a disclosure notice that states "We are an independent resale marketplace. Ticket prices may exceed face value." Then, Mr. [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge. As a secondary marketplace, Ticket Fulfillment Service is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both parties. This means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry. It should be noted that in addition to this current claim, Mr. [redacted] has filed a dispute with his credit card company regarding this order. As a result we are unable to assist Mr. [redacted] further and encourage him to contact his bank regarding the outcome. If Mr. [redacted] has any other questions he may contact us. Regards,Ticket Fulfillment Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  The charge may have been reversed, I do not know since I had to cancel the cards and the bank created new cards numbers for us.  (and we had to wait for them to be mailed to us)  Ticket-Center may have required more information from my daughter to complete the transaction but it is NEVER a practice I would ever allow anyone I know to take a picture of credit cards and photo id's and send them to a company.  Is that something you would recommend at the Revdex.com?
I appreciate your following up on my complaint.  I feel like more people should start complaining about these ticket scalpers and maybe they would have to conform to a better business practice.  They buy up all the tickets for an event, quadruple the charges and then you never feel safe if the ticket you purchased is valid or not.  It feels like a practice followed in a developing country, not the United States.
Regards,

font-family: Helvetica, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us. At Ticket Fulfillment Services we value our customers and would like to take the time to address Ms. [redacted]’s concerns. It should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Directly on our website it states, “We are a resale marketplace, not a box office or venue. Ticket prices may exceed face value. This site is not owned by any venue or box office.”
 
On 7/14 when Ms. [redacted] and her granddaughter viewed tickets for Florida Georgia Line, they had the option to select which event date and location they wished to attend. They chose the event being held on 10/22 in Atlanta, Georgia and they were directed to the ticket listing page which displays available tickets and an interactive map. On the top of this page it also reiterates the location, date, and time of the event chosen.
 
When the purchaser selected tickets and navigated to our checkout page, they were directed to review the itemized order breakdown, which clearly displayed the event details, all fees, the price per ticket, and the total price in bold text. The purchaser was required to agree to our terms and conditions—visible in a text box—and presented with the message in bold “All sales are final.” At this point, Ms. [redacted] was also presented with the message “I agree to the sales terms and conditions listed above,” and a check box that needed to be selected in order to continue with checkout. Ms. [redacted] has also claimed that she never received any tickets, however, a minute after the order was placed, on 7/14/16, her tickets were sent to the email address provided.
 
Ms. [redacted] stated that she was unable to contact us regarding this order. However, our email and telephone information is readily available in all correspondence so we are readily accessibly to address all of our customer's concerns. We received no indication of Ms. [redacted]’s concerns until, as Ms. [redacted] mentioned, we received a dispute on 7/25/16 from her financial institution regarding this order. We have since attempted to reach out to Ms [redacted] and have been unsuccessful in reaching her. We encourage Ms. [redacted] to contact us regarding this order so we can reach an amicable resolution for both parties. At this time, we consider this matter closed.
 
Regards,
 
Ticket Fulfillment Services

Thank you for reaching out to us regarding this issue. Ticket Fulfillment Services has been in contact with...

Mr. [redacted], while we maintain we are not at fault, in the interest of customer service both parties have found an amicable resolution. We did want to take the time to address the concerns of Mr. [redacted]. When Mr. [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed all fees, the price per ticket, event date, and the total price in bolded text. Mr. [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr. [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkout. After checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total charge.
Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds. 
As previously stated Ticket Fulfillment Services has been in contact with Mr. [redacted], and both parties have found an amicable resolution. As such, we consider this matter resolved, and hope that Mr. [redacted] will consider Ticket Fulfillment Services for their future event ticket needs. If Mr. [redacted] has any further questions or concerns regarding this or any other order, we welcome them to contact a member of our customer service team.
Regards,
Ticket Fulfillment Services

Thank you for reaching out to us regarding our customer's concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. As such, we are able to provide the following information. Although our customer has stated their tickets were...

not delivered, this is inaccurate. On 5/2/2017 at 8:40 AM CST, our customer placed an order for tickets to a Matchbox Twenty and Counting Crows concert taking place on 9/27/2017. Their valid tickets were delivered immediately after this, at approximately 8:42 AM CST. This is the first we are learning of our customer's concerns as they have not contacted us directly. Nevertheless, our customer's tickets were re-sent to the email address on file on 8/14/2017 at 7:57 AM CST. As our customer's valid tickets have been delivered prior to their event on 9/27/2017, we consider this matter resolved. For any additional questions our customer may have, we encourage them to contact our customer service department to be directed to a customer service manager.Regards,Ticket Fulfillment Services

Thank you for contacting us regarding this matter. We appreciate the chance to address our customer’s concerns. Ticket Fulfillment Services ("TFS") processes orders and provides customer service for online ticket marketplaces. TFS is not affiliated with any artist or venue and does not generate...

tickets as a primary box office. This means neither TFS nor the online ticket marketplaces own tickets—instead, the marketplaces facilitate transactions between ticket buyers and ticket sellers. As such, we are able to provide the following information.Once the customer selected the event they were interested in, Gwinnett Braves at Charlotte Knights, they navigated to the ticket listing page.  After customers select the ticket listing they desire, they are directed to the checkout page. Here, customers are provided with an order summary that displays the event details, ticket location, and price per ticket. The customer was prompted to provide an email address and select a delivery method. After a delivery method is selected, since methods vary in price, a new order total is calculated. A complete itemized breakdown of the customer’s order including the price per ticket, all fees, and the total price of  $132.94 was displayed in bold text on the left-hand side of the page. These details were fully disclosed before customers are asked to enter any payment information. Below this order summary, customers are displayed the message, “Please note: We are an independent resale marketplace. Ticket prices may exceed face value. We are not owned by any venue.” Customers are then presented with the terms and conditions, including a bold message which clarifies, “All sales are final. All prices are listed in US Dollars (USD).” The customer was required to select a check box signifying their agreement to these terms. Customers are then prompted to select the "Review Order" button below these terms. Once selected, customers are taken to a review page which displayed their payment information, order summary and provided an additional itemized cost breakdown of their order. The customer then proceeded to select "Confirm & Place Order" at which time their order was processed. Due to the nature of business on the secondary marketplace, TFS and their affiliates are not affiliated with any artist or venue and does not own inventory; instead, they act as intermediaries between customers and sellers. All prices listed on the site are done so by the individual seller, not TFS, based on their personal assessments regarding a range of factors including customer demand. Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that the policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Prior to receiving this claim we thoroughly discussed this matter with the customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; nevertheless, we offered the customer a one-time courtesy offer in an attempt to reach an amicable resolution. However, the customer declined this offer. If the customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department; at this time, we consider this matter closed.Regards,Ticket Fulfillment Services

sans-serif, "Helvetica Neue", Helvetica, Arial, sans-serif; font-weight: inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us. Ticket Fulfillment Services processed order and provides customer service for a variety of online ticket marketplaces, none of which are affiliated with any artist or venue and does not generate tickets as a primary box office.
 
It should be noted that the statute Ms. [redacted] mentioned does not apply here. The Jerry Seinfeld event Ms. [redacted] purchased tickets for is not sponsored by a charitable organization. In addition to this, Ticket Fulfillment Services and our affiliates operate in full accordance with the law as a resale marketplace.
 
However, in the interest of customer service we reached out to Ms. [redacted] to offer a resolution that would be amicable to both parties. She has since indicated that she would only like to communicate through email. As such, we expressed our offer through email though we have not received a response to date. At this time we consider this matter resolved and encourage Ms. [redacted] to contact us with any additional concerns she may have.
 
Regards,
 
Ticket Fulfillment Services

inherit; font-style: inherit; border: 0px;">Thank you for reaching out to us regarding this matter. At Ticket Fulfillment Services, we value our customer and would like to take the time to address Mr. [redacted]’s concerns. First, it must be noted that Mr. [redacted]'s tickets were delivered to him the day after he made the purchase. It should also be noted that Ticket Fulfillment Services is an online resale marketplace, which means that we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. This fact is noted on every ticket page on our website, with the following message: "Tickets not guaranteed to ship immediately. A service fee is added to ticket orders at checkout. This site not affiliated with any venue. Tickets may be above face value."
Mr. [redacted] has claimed that he expected his tickets to arrive on the same day as his purchase was made. While "instant download" is an option for many of the tickets on our site, it was not the delivery method for the tickets Mr. [redacted] selected. As stated on every ticket page on our site, tickets are not guaranteed to ship immediately.Ticket Fulfillment Services facilitates thousands of successful transactions each day with satisfied customers who are fully aware of the delivery method for the tickets they select, so we are confident in the transparency of our policies. Our 100% Money Back Guarantee ensures that tickets will be delivered in time for the event. Mr. [redacted]'s tickets were sent to him by email the day after he made the purchase, several days in advance of the event, and he has since downloaded them. As such, Mr. [redacted] is not due a refund per the agreed-to terms and conditions.
Because customers are purchasing tickets owned by individual sellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer cancellations and must adhere to an "all sales are final" policy—a standard throughout the industry. This policy is disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are final. All prices are listed in US Dollars (USD).”
It should be noted that in addition to this current claim, Mr. [redacted] has also filed a dispute with his financial institution regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. Ticket Fulfillment Services has fully adhered to the terms and conditions to which Mr. [redacted] agreed, and has upheld our 100% Money Back Guarantee. As such, we consider this matter closed. If Mr. [redacted] has any further questions or concerns regarding this order, we encourage him to contact a member of our customer service team.
Regards,
Ticket Fulfillment Services