Ticket Fulfillment Services LP

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms [redacted] s's concernsWe should explain that Ticket Fulfillment Services is an online exchange, which means we do not own or generate tickets- instead, we merely facilitate transactions between ticket buyers and ticket sellersThese sellers set their own prices based on their understanding of the current market climate, which means prices are not based on the original value, or face value-a fact clearly explained in our sales temns.When Ms [redacted] s selected tickets and was taken to our checkout page, she was directed to review her itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket, and the total price in balded textMs [redacted] s was then directed to review our terms and conditions­ visible in a text box below this order total-and presented with the bolded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above,'"' and a check box that she needed to click to continue with checkoutBelow this check-box, another message was displayed that, in Ms [redacted] s's case, read: "By clicking 'Place Order', your credit card will be charged $859.07, which includes ticket, service, and delivery fees." This notice was followed by a button labeled "Place Order." When Ms [redacted] s clicked this button, she signified her acknowledgement of the total price and these terms, and completed her orderAfter reaching out to our customer service department, Ms [redacted] s downloaded and is still currently in possession of the purchased tickets which are still good for her forthcoming event.Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process- from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars ( USO)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refundsIf Ms [redacted] s has any further questions or concerns, we welcome her to contact our customer service departmentAs it stands, we consider this matter resolved

sans-serif, "Helvetica Neu Thank you for reaching out to usTicket Fulfillment Services processed order and provides customer service for a variety of online ticket marketplaces, none of which are affiliated with any artist or venue and does not generate tickets as a primary box office It should be noted that the statute Ms [redacted] mentioned does not apply hereThe Jerry Seinfeld event Ms [redacted] purchased tickets for is not sponsored by a charitable organizationIn addition to this, Ticket Fulfillment Services and our affiliates operate in full accordance with the law as a resale marketplace However, in the interest of customer service we reached out to Ms [redacted] to offer a resolution that would be amicable to both partiesShe has since indicated that she would only like to communicate through emailAs such, we expressed our offer through email though we have not received a response to dateAt this time we consider this matter resolved and encourage Ms [redacted] to contact us with any additional concerns she may have Regards, Ticket Fulfillment Services

As stated in our previous response we are an online exchange, and do not own or generate tickets­ instead,we facilitate transactions between ticket buyers and ticket sellersThese sellers set their own prices based on their understanding of the current market climate, which means prices are not based on the original value, or face value--a fact clearly explained in our sales terms and disclosed on every page of our website.As Ms [redacted] s stated we have tried to reach out to her to discuss the issue, in the scope of customer satisfaction, but the facts do not changeWe are not able to fulfill Ms [redacted] s request for a refund as she agreed to our sales policy of "all sales are final" before the order was placedShe was also informed that the tickets may be over or below the face valueThe event was in May and there is no indication that the tickets were not usedWe consider this matter closed

This business presents itself as a service and an official representative of Ticketmaster Ticket Fulfilment Services simply helps original ticket buyers sell their tickets at an extreme markup and the company charges that seller a fee for doing so The second buyer purchases the ticket (s) with the belief that they are purchasing from a genuine Ticketmaster site To my knowledge the practice of reselling tickets to reap financial gain is, in Alberta illegal, and is described as scalping The tickets I received says that RESALE INVALIDATES TICKET When the tickets were bought we thought that was the actual price of the ticket but after phoning Ticketmaster found that the charge of the ticket was actually about times the cost it should have been

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Ms [redacted] 's concernsWe should explain that Ticket Fulfillment Services is an online exchange, which means we do not own or generate tickets-instead,we facilitate transactions between ticket buyers and ticket sellers.Our online exchange is a user driven website in which consumers are in control of the tickets they are orderingMs [redacted] had many chances to review the details of their order before placing itWhen Ms [redacted] selected tickets she was taken to our first checkout page, where she was directed to review her itemized order breakdown, which clearly stated the event, the event location, and the event dateThen, Ms [redacted] was directed to review our terms and conditions-visible in a text box below her payment information-and presented with the balded message "All sales are final." At this point, she was also presented with the message "I agree to the sales terms and conditions" and a check box that she needed to click to continue with checkoutMs [redacted] was then taken to a final checkout screen to review her order once moreThat page states the event, the event location and the event time as wellOn that same page, below the stated order summary, there is a button that states "Confirm & Place Order." When Ms [redacted] clicked this button, she signified her acknowledgement of the order and the order details, verifying this is the order she wanted to place.Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process-from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars ( USO)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed,which means we are unable to cancel orders or offer refundsMs [redacted] was made aware of this fact, and made an educated, conscious decision to purchase tickets for this event on the November 28th, 2015• If Ms [redacted] is unable to attend this event she can try and resell the tickets via social media or other secondary ticket marketplaces online,as they were emailed to her the same day of the purchase and are in her possessionIf Ms [redacted] has any further questions or concerns, we welcome her to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regarding my Revdex.com complaint ID [redacted] I do not accept their answerFrom my smart phone I looked up Winnipeg Blue Bomber Tickets, and no matter what site I clicked on I was shown the same information regarding ticket price and availabilityI was shocked at the price of $per seat, but never having purchased tickets before thought that since I had checked “multiple sites” that this price was legitimateTo me this means that I was being re-directed fraudulently so that as a consumer I was incorrectly led to believe that these were the only tickets and the only prices for this venue and eventAs I stated earlier, why would someone from WINNIPEG, want to purchase tickets that were DOUBLE market value, plus pay additional fees, plus an exchange rate for an event that wasn’t even close to being sold out?! I would like a time confirmation on what time the “gentleman” from “Delaware” purchased these tickets, as I believe these tickets were purchased AFTER I was redirected to your siteAnd why would someone from Delaware be purchasing Winnipeg Blue Bomber Tickets??? After reading my story and looking online and viewing several other complaints regarding this company, it is CLEAR that some sort of underhanded, fraudulent conduct is occurring Sincerely, [redacted] Winnipeg Manitoba Canada– NOT DELEWARE, USA

Thank you for getting back to us regarding this issueWhile Mr [redacted] continues to press forward with this issue, we are not, due to the nature of our business, able to offer refunds once a sale has been completed and must enforce an “all sales are final” policy; because the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor this request In regards to Mr [redacted] 's statement about his arrival to our site through a google search, it should be noted that there are notices across every page stating that we are not affiliated with any venue and that we are a resale marketplaceThis is located in the ticket information section as soon as you access the website via the URL MrNesewand provided where it states "We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Orpheum Theater Minneapolis." Tickets purchased with Ticket Fulfillment Services are covered by our 100% Money Back GuaranteeThis guarantee ensures that tickets will arrive in time for the event and will be valid for entryMr [redacted] 's order was fulfilled in accordance with company guidelinesAs we are a resale marketplace, the name on the ticket will not match Mr [redacted] because he is not the original purchaser This has no bearing on Mr [redacted] gaining entry into the event as tickets listed on our site are transferableAs we are not affiliated with Ticketmaster, we cannot speak to their policies Additionally, Mr [redacted] has filed a dispute with his credit card company regarding this orderWe are unable to assist with any standing issues while this dispute is currently active, and we encourage Mr [redacted] to reach out to his bank regarding the outcomeAs it stands currently, we consider this closedIf Mr [redacted] has any other questions, we advise him to contact us directly Regards, Ticket Fulfillment Services

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Ticket Fulfillment Services and would like to take the time to address Ms [redacted] ’s concernsDue to the event being cancelled, as backed by our Money Back Guarantee, we have refunded Ms [redacted] the full amount of her orderWe did want to take time to address Ms [redacted] 's concerns It should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyer’s and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venueWhen Ms [redacted] selected tickets and was taken to our checkout page, they were directed to review their itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bolded textMs [redacted] was then directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process—from a notice on every ticket page to a sales terms statement displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds As previously stated due to the event cancellation per our Money Back Guarantee we have refunded Ms [redacted] in full for her purchaseAs such we consider this matter resolved, and hope that Ms [redacted] will consider Ticket Fulfillment Services for their future event ticket needs Regards, Ticket Fulfillment Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Is the decision under appeal?? As I stated in the original complaint, the seat was not what I orderedI contested the order immediately with Ticket Liquidators and my original complaint with them was ignoredIt seems like classic "bait and switch." Ticket Liquidators only response is that "all sales are final." After filing the complaint with the Revdex.com, I found out that Ticket Liquidators has a history of similar complaints Please help me in this matter Sincerely, [redacted]

Thank you for reaching out to us and bringing this matter to our attentionWe take the customer experience seriously here at Ticket Fulfillment Services and would like to take the time to address Mr [redacted] ’s concernsIt should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue.”In regards to Mr [redacted] ’s claim that the order total for their tickets was actually the amount of the price per ticket, it should be noted that when Mr [redacted] selected their tickets, they were taken to our checkout pageFrom there, they were directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bolded textThen, Mr [redacted] was directed to review our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutAfter checking the box and clicking “Review Order” they are taken to the checkout page which features an even more in-depth order summary that displays the number and prices of their tickets, delivery and service fees, and the total chargeAs a secondary marketplace, Ticket Fulfillment Services is not directly affiliated with any artist or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holdersSince customers are purchasing tickets owned and listed by individual resellers, we must ensure our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industryTicket Fulfillment Services operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Mr [redacted] to utilize this resource for any additional concerns, but as it currently stands, we consider this matter closedRegards,Ticket Fulfillment Services

Thank you for contacting us regarding this matterAt Ticket Fulfillment Services, we value our customers and appreciate this opportunity to address Ms [redacted] 's concernsIt should be noted that Ticket Fulfillment Services is an online resale marketplace, which means that we do not own or generate any tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement: “We are a resale marketplaceThis site is not owned by any venueTicket Prices may exceed face value." Regarding Ms [redacted] 's claim that the price of her order differs from the price printed on the ticket itself, it should be noted that this is a common occurrence on the secondary marketBecause all tickets on our website are owned and priced by individual sellers, not by Ticket Fulfillment Services, prices are set by those sellers in accordance with their assessments of various market factors such as customer demandDirectly on the checkout page in large print, the following message was shown to Ms [redacted] : "Please Note: We are an independent resale marketplaceTicket prices may exceed face valueWe are not owned by any venue." In reference to her claim that she was not made aware of the order total prior to purchase, it should be noted that this is inaccurateOur website is user-driven, and no order can be placed without the customer having been made aware of all order and pricing detailsWhen Ms [redacted] selected the tickets she was interested in, she was taken to our Checkout pageFrom there, she was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold textMs [redacted] was then required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, Ms [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying her agreement with this statementDuring this process, Ms [redacted] saw an even more in-depth order summary that displayed the quantity and prices of her tickets, the delivery and service fees, and the total charge in bold textWith regard to Ms [redacted] 's claim that the listing she selected was in a section called The Zone, we would like to provide clarificationThe tickets she selected were clearly marked as "Section: Floor, Row: GA." Accompanying this listing was a note containing our policies about "zone seating," which simply states information about the seller's method of procuring these particular ticketsWe provide this information as part of our ongoing effort to be transparent with our customers, and at no time was it conveyed to Ms [redacted] that these tickets would grant access to a separate section titled The ZoneThe event for which she purchased tickets took place on 8/21/16, and Ms [redacted] has confirmed that she was able to attend the event using the ticketAs such, Ticket Fulfillment Services has fully adhered to the terms and conditions to which Ms [redacted] agreed prior to purchase, and considers this matter closedIf Ms [redacted] has any further questions or concerns regarding this matter, we encourage her to reach out to a member of our customer service teamRegards, Ticket Fulfillment Services

Thank you for getting back to us regarding this issueWhile Mr [redacted] continues to press forward with this issue, we are not, due to the nature of our business, able to offer refunds once a sale has been completed and must enforce an “all sales are final” policy; because the seller received notice that their tickets were sold the moment the order was placed, we are unable to honor any refund requestWe must also note that the greatest portion of the order was paid to the seller: as such, asking the seller for a refund would be unfair and in violation of the Sales Terms and Conditions that Mr [redacted] agreed to during checkoutWe are a secondary ticket market, and this fact is transparently described throughout our site, including places such as our About Us, Checkout and Sales Terms and ConditionsIf Mr [redacted] has any additional concerns he would like to discuss, he is welcome to reach out to our customer service departmentAs it stands, we consider this matter closedRegards, Ticket Fulfillment Services

0px;">Thank you for reaching out to us regarding this matterPrior to receiving this complaint, we reached out to Mr [redacted] on multiple occasions in an attempt to provide a resolution to this matter, but were unsuccessful in reaching him by phone or emailAt Ticket Fulfillment Services, we value our customers and would like to take the time to address Mr***'s concerns.Ticket Fulfillment Services is an online resale marketplace, which means that we are not affiliated with any venue and do not own or generate tickets—instead, we facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket page on our website with the statement: "Tickets not guaranteed to ship immediatelyA service fee is added to ticket orders at checkoutThis site not affiliated with any venueTickets may be above face value." Since customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both partiesThis means that we are unable to offer refunds and must enforce an “all sales are final” policy—a standard throughout the industry Mr [redacted] has claimed that the tickets he selected changed in price, but this is inaccurateOur website is user-driven and no order can be submitted without the customer having been shown all ticket detailsWhen Mr [redacted] selected the tickets he was interested in, he was taken to the checkout pageFrom there, he was directed to review the itemized order breakdown, which clearly displayed the price per ticket, all fees, and the total price in bold textMr [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bold-text message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and checked a box signifying his agreement with this statementDuring this process, Mr [redacted] saw an even more in-depth order summary that displayed the quantity and prices of his tickets, the delivery and service fees, and the total chargeDirectly below the order total, the following message was displayed: "Please note: We are an independent resale marketplaceTicket prices may exceed face valuePrices in USD." Mr [redacted] placed two separate orders on our website, allowing him two opportunities to review this informationBased on a range of factors, the service charge covers all of our operational expenses, from payroll for the in-house customer service center to the cost of finding ticket sellers and verifying that their tickets are authentic and validIt also funds our software development and industry-leading website security, enabling us to keep transactions secure and provide the support of our 100% Money Back GuaranteeThe tickets for both of Mr***'s orders have been sent to him by email, and he has subsequently downloaded themAs such, Ticket Fulfillment Services has fully adhered to our 100% Money Back GuaranteeAs noted above, we attempted to reach Mr [redacted] prior to receiving this complaint, but he was not available by phone or emailIf Mr [redacted] has any further concerns he would like to discuss, we encourage him to contact our customer service teamAs it stands, we consider this matter resolvedRegards, Ticket Fulfillment Services

Thank you for reaching out to usWe value our customers and would like to take the time to address Mr [redacted] ’s concerns.In regards to Mr [redacted] 's statement about venue affiliation, it should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do are not affiliated with any artist or venueRather, we facilitate transactions between ticket buyers and ticket sellersDirectly on our website it states, "We are a resale marketplace, not a box office or venueTicket prices may exceed face valueThis site is not owned by Orpheum Theater Minneapolis." Additionally, this information is disclosed on the page where Mr [redacted] selected his seating location as well as the check out page.When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review the itemized order breakdown, which clearly displayed all fees, the price per ticket, and the total price in bold textThe purchaser was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, the purchaser saw an even more in-depth order summary that displayed the number and prices of their tickets, delivery and service fees, the expected available date of the selected tickets and the total charge.Our sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).”Prior to this complaint, Ms [redacted] had not contacted us regarding this issueTicket Fulfillment Services operates our own customer service department which is available to resolve any and all issues that our customers may encounter, with contact information on both our webpage and every correspondenceWe encourage Mr [redacted] to utilize this resource for any additional concerns; as it currently stands, we consider this matter closedRegards,Ticket Fulfillment Services

Thank you for bringing this matter to our attentionWe take the customer experience seriously and would like to take the time to address Mr***'s concernsWe should explain that OnlineCityTickets.com is an online exchange, which means we do not own or generate tickets- instead,we merely facilitate transactions between ticket buyers and ticket sellersThis fact is noted on every ticket and checkout page and at the top of our homepage with the statement : "We are a resale marketplacePrices may exceed face valueThis site is not owned by any venue While Mr [redacted] purchased his tickets from OnlineC ityTickets.com website, his order was processed and charged through Ticket Fulfillment Services.When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which clearly displayed the service and delivery fees, the price per ticket,and the total price in bolded textMr [redacted] was then directed to review our terms and conditions-visible in a text box below this order total-and presented with the bolded message "All sales are final." At this point, he was also presented with the message "I agree to the sales terms and conditionsI have reviewed the Order Summary above,and a check box that he needed to click to continue with checkoutBelow this check-box, another message was displayed that,in Mr***'scase, read: "By clicking 'Place Order',your credit card will be charged $599.95, which includes ticket,service,and delivery fees." This notice was followed by a button labeled "Place Order." When Mr [redacted] clicked this button, he signified his acknowledgement of the total price and these terms, and completed his order(A sample screenshot of the checkout page is included.}Our sales policies, including our "all sales are final" policy, are disclosed throughout the purchase process-from a notice on every ticket page to a sales terms statement displayed at checkout with the message "All sales are finalAll prices are listed in US Dollars (USO)." Additionally, all sellers on our site are notified as soon as an order for their tickets is placed, which means we are unable to cancel orders or offer refunds.While we regret Mr***'s frustration, he was made aware of this fact, and made an educated,conscious decision to purchase tickets from our siteIf Mr [redacted] has any further questions or concerns, we welcome him to contact us

Thank you for reaching out to us At Ticket Fulfillment Services, we value our customers and have been able to reach a resolution for this matter with Mr [redacted] It should be noted that Ticket Fulfillment Services is an online resale marketplace, which means we do not own or generate tickets—instead, we process transactions between ticket buyers and ticket sellersThis fact is noted on every ticket selection and checkout page with the statement: “A service fee is added to ticket orders at checkout This site not affiliated with any venueTickets may be above face value.” When Mr [redacted] selected tickets and was taken to our checkout page, he was directed to review his itemized order breakdown, which displayed all fees, the price per ticket, and the total price in bolded textMr [redacted] was required to agree to our terms and conditions—visible in a text box below this order total—and presented with the bolded message “All sales are final.” At this point, Mr [redacted] was also presented with the message “I agree to the sales terms and conditions above,” and a check box that needed to be selected in order to continue with checkoutDuring this process, Mr [redacted] saw an even more in-depth order summary that displayed the number and prices of his tickets, delivery and service fees, and the total chargeOur sales policies, including our “all sales are final” policy, are disclosed throughout the purchase process and displayed at checkout with the message “All sales are finalAll prices are listed in US Dollars (USD).” As mentioned above, Ticket Fulfillment Services has been in contact with Mr [redacted] , and both parties have found an amicable resolutionAs such, we consider this matter resolved, and if Mr [redacted] has any further questions or concerns regarding this or any other order, we welcome him to contact a member of our customer service teamRegards,Ticket Fulfillment Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still believe their website is misleading.Their website is VERY similar to the official ticket centis obviously created to generate sales from innocent consumersI accepted their offer of a $refund which was better than nothingI would have preferred a full refund which the company refused to doIf I actually receive the tickets- and I was only made aware that I will get them a week before the show after I had already purchased them-which will prevent me from selling them- I will still be $short If you look at all the complaints on Revdex.com and other websites the standard answer is what they replied to Revdex.comThere are MANY MANY complaints similar to mine against the company all over the internet This company should be shut downThey are cheating the public!! Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] The charge may have been reversed, I do not know since I had to cancel the cards and the bank created new cards numbers for us (and we had to wait for them to be mailed to us) Ticket-Center may have required more information from my daughter to complete the transaction but it is NEVER a practice I would ever allow anyone I know to take a picture of credit cards and photo id's and send them to a company Is that something you would recommend at the Revdex.com? I appreciate your following up on my complaint I feel like more people should start complaining about these ticket scalpers and maybe they would have to conform to a better business practice They buy up all the tickets for an event, quadruple the charges and then you never feel safe if the ticket you purchased is valid or not It feels like a practice followed in a developing country, not the United States Regards,

"Helvetica Neue", Helvetica, Arial, sans-serif, "Helvetica Neu Thank you for reaching out to usAt Ticket Fulfillment Services we value our customers and would like to take the time to address Ms [redacted] s concerns As Ms [redacted] stated, she placed an order on 5/for a Chris Young event being held on 10/On 5/her valid and authentic tickets were delivered to the email address on fileThis is the first we are hearing of Ms [redacted] s concerns as she had not contacted us prior to this complaint to address this matterSince receiving this complaint we have been in contact with Ms [redacted] to relay this information and have confirmed that she received her tickets If Ms [redacted] has any other concerns regarding this order we encourage her to reach out to our customer service team either by email or telephoneAs it currently stands, we consider this matter closed Regards, Ticket Fulfillment Services

Thank you for getting back to us regarding this matterWith regard to Mr [redacted] 's statement that he reached out to Ticket Liquidators in reference to this purchase and did not receive a response, it must be noted that this is a different company than oursTicket Fulfillment Services is not affiliated with Ticket Liquidators and is therefore unable to provide comment on any communication Mr [redacted] may have had with that companyAt Ticket Fulfillment Services, we appreciate this opportunity to address the concerns of our valued customer As indicated in our previous response, the tickets Mr [redacted] selected were clearly marked for Section Mezzanine 224, Row L prior to purchaseThis information was presented multiple times throughout the checkout process, along with the note: "Middle End Zone." Before entering his payment information, Mr [redacted] was allowed several opportunities to review all details of his transactionIn order to authorize the purchase, he checked the box on our checkout screen signifying his agreement with our terms and conditions, which state that all sales are finalAdditionally, this information was repeated in bold text immediately above the button Mr [redacted] clicked to complete the purchase, with the message, "All sales are finalAll prices are listed in US Dollars (USD)." Due to the transparency of our checkout process, we maintain that Mr [redacted] was not misled regarding the location of his tickets or any other details of his transactionMr [redacted] is guaranteed to receive his valid, authentic tickets in time for the eventAs such, Ticket Fulfillment Services has fully honored our 100% Money Back Guarantee and we are unable to cancel or refund the orderIt should be noted that in addition to this current claim, Mr [redacted] has also filed a dispute with his credit card company regarding this orderWe are unable to provide an amicable resolution while this dispute remains active, and we encourage Mr [redacted] to reach out to his financial institution in regards to the outcome of this disputeAs it stands, we consider this matter closedRegards, Ticket Fulfillment Services