Time Warner Cable

I contacted MrTao Zheng on 10/5/and informed him that due to research, I was able to confirm that he wouldn't have been able to setup an
EZConnect on his ownDue to this, I waived the $EZ Connect Rescue chargeIn addition, I credited the customer's account an additional $for the inconvenienceCustomer is satisfied with the resolution

I contacted our customer on 2/28/and apologized for the inconvenienceI informed him that he did not pay the final balance on his account plus collection feeHe returned of the pieces of
equipment on his account and the account went into collections for the final balance the equipment costHe moved and we did not have his new billing address on fileAs a courtesy I removed the missing equipment of the account and he agreed to contact the collections agency and pay the final balance to close the accountI provided him the information to the collections agency and mailed a copy of his last billing statement to his current addressHe was pleased with the outcome

I made several attempts to contact Mr*** at the telephone number that was providedI was able to leave or messages there after the telephone number stop accepting messagesThe refund check is being processed in the correct full name Donald R*** and will be sent via fedex. An
attempt to reach letter was mailed 4/17/

Customer was contacted prior to receiving this information from the Revdex.com. Customer agreed to a partial refund and complaint is resolved. David B***General ManagerReliable Chevrolet

To Whom It May Concern:If we "waive" our charges and are not charging for work done, the work is free.Charges presented were agreed to, signed for, and paid.To dispute charges or to want reduced charges after the fact is wrong and not something we would doto our vendors nor expect to be done to us We respectfully decline any additional discounts or free / waived work.Sincerely,Reliable Chevrolet

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10063986, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11531504, and find that this resolution is satisfactory to me
Regards,
T*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10206024, and find that this resolution is satisfactory to me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10219609, and find that this resolution is satisfactory to me
We received the check for 60.10. The problem has been resolved.
Regards,
*** ***

We apologize for any frustration the reported concern has caused the consumerTime Warner Cable made several attempts to reach Mr*** *** however this has been unsuccessfulTime Warner Cable was unable to validate the consumers claim in regards to the desired service rateIn the interest of customer service Time Warner Cable has applied a $ service balance credit in addition to the $service balance credits already applied through customer serviceThe total service balance credit applied for this particular matter to date is $We want to ensure the consumer is aware that we value him as a customer and appreciate his business

Time Warner Cable apologized to the Consumer for any frustration and or inconvenienced caused as a result of the escalated complaintTime Warner Cable has properly addressed and resolved the reported internet
issue brought to our attentionAs a courtesy the Consumer was upgraded to a faster speed at no additional cost which also decreased the monthly rate for the duration of the promotion givenWe followed up with the consumer after the completed service call to obtain feedback as to whether or not the issue had been fully resolved and by confirmation obtained from the Consumer this case has been successfully closed due to customer satisfaction

Complaint: ***
I am rejecting this response because: I signed because of the way the diagnostic charges were explained not necessarily acceptedBut yes, I did sign even after explaining that I knew what the problem was and did not need to diagnose It was paid because I needed my car back and my father needed to get back to work we did not have time to argue We asked to speak to a manager but was not heardWe stated that we felt we were way over charged and not happy with the price I guess lesson learned not to sign for a charge even when explained in great length that it would be waived if the diagnostic was what I said It was a plastic bag that was causing the noise Hopefully I will not run over a plastic bag and need assistance in removing it
Best Regards,
*** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10428158, and find that this resolution is satisfactory to meWhile the $is not exactly what I think is fair, we will accept to be done with the matterPlease note, the $credit was for January and February services (we had returned our box) and does not cover the dispute period of July-December Thank you!
Regards, *** ***

I have reviewed this file and found that we just received the confirmation from the state of VIrginiathat the lien has been perfected that allows us now to release funds to the consumerIt could not be done prior to this point We apologize for the inconvenience, however out of
state titling transactions , even with the best of planning sometimes have complications..We are federal expressing a check to the consumer today ...Tracking number is *** *** *** in the amount of $797.69We apologize for the delay Glen D***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Regards,
*** ***

Dear Sir:
From your website, I received notification of the following message from Time Warner Cable:
id="messageViewControl_bodyLabel" "">MESSAGE FROM BUSINESS:
Our Los Angeles office has relayed this escalatipn to our TExas team for
processing. They woill email a resolution to the Revdex.com by 4/04/This message is pitiful; it's full of typing and grammatical errors. In addition, it really doesn't tell me anything about my claim; therefore, it does not resolve my claim at all
However, I received a phone call from Dave at TWC on March 18, 2014, regarding my Revdex.com complaint. He told me that he would back-date the termination of my services to March 12, 2014, so that I would not be billed at all for the current month. He also told me to disregard my current bill. I should not receive any final bill, but if I had any problems, he gave me his number (###-###-####) to call him. The action taken by Dave resolved my complaint against Time Warner Cable (complaint ID 9970081)
Thank you,
*** ***

Upon receipt of the complaint, research was done by Customer Analyst *** Band contact made with Mr*** informed Mr*** she received the additional information from the Revdex.comMr*** informed *** she can disregard, that he has closed the Revdex.com caseMr*** informed *** he has gone through his billing records and indicated his satisfactionMr*** thanked *** for calling him
We have completed our investigation of this matter and consider it to be closedPlease do not hesitate to contact me if you have any questions or require additional information regarding this matter

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear below
Still waiting for issue to be resolved Please have the manager call me to discuss
Regards,
*** ***

Upon receipt of the complaint, research was done by Customer Analyst *** Band contact made with Mr*** and Mr*** reviewed Mr***’s TWC account, including payments*** informed Mr*** each payment he brought to her attention has been posted and credited to his TWC account
*** informed Mr*** she will mail him a ledger view of his TWC billing for him to review for any errors; Mr*** agreed*** provided Mr*** with her name and direct contact informationOne week later *** reached out to Mr*** to inquire if he has any additional concerns, leaving a voice message including her contact information*** reached out to Mr*** for three days without success or any further contact from Mr***
We remain prepared to assist Mr***To discuss his concerns Mr*** may call Analyst *** B., her direct contact number is ###-###-####
We have completed our investigation of this matter and consider it to be closedPlease do not hesitate to contact me if you have any questions or require additional information regarding this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10860020, and find that this resolution is satisfactory to me
Regards,
D*** ***