TopCashBack USA Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi there,We are sorry you have not received the cashback you were expecting through our site, topcashback.comWe would advise that you lodge a Missing Cashback Claim from the Customer Care section, you can find the claims section on site by going to your account then clicking onto the Customer Care
tab, from here you will be able to lodge a claim so we can recover your cashback.Thank you and best wishes,TopCashback Support

Hi there,We are sorry you have not received the cashback for your orderWe have updated your enquiry on your TopCashback account.Please log into your account to view our message to you.Many thanks,TopCashback Support

Complaint* ***
I am rejecting this response because there is a valid click through and there was no coupons used I will be using more reliable sources now for cashback like *** *** *** ***
Regards,*** ***

Hi there,I have taken a look into your TopCashback account, and looked into your HP.com claim.Whenever a member clicks on a merchant via our site, a click is generated on our side, this is then later used to allow members to lodge a Missing Cashback Claim for that particular date; it doesn't
necessarily mean that we/TopCashback were the last click.Unfortunately, merchants/affiliate networks do not provide who the last referrer/click was as part of their security measures they have in place, and it is very unlikely, that we will be able to find who the last referrer wasThis is why we mention that it could be either a coupon/promotional code was used or a pop advert, use of a search engine, may have afflicted the tracking - which then resulted in this resolution to be provided.The cashback amount for the transaction was at 12% and the extra was a bonus tfrom us/TopCashback, this would have been added to your account providing that this transaction/claim was validated.As you are aware, TopCashback does not take the decision to decline or approve a transaction/Missing Cashback Claim, it is solely the affiliate network/merchant who make this decision; they then pass this information back to us and we pass it onto our members.You have mentioned your concern about your claim being declined as it was a high amount of cashback, this is not the case as this doesn’t determine the outcome of your Missing Cashback ClaimWe do our utmost best in trying to recover the Missing Cashback for our members, but as you aware that cashback is not guaranteed and is not promised to our members but should be regarded as a bonus you could receive by making a shopping purchase via our siteThis is mentioned in the Terms and Conditions via our site and it is also stated on the merchants pageWe do advise all members to read all the terms and conditions on the merchants page before making a transaction, so these are fully understood to avoid disappointment.We cannot provide any contact details regarding the merchant or the affiliate network and advise all members to relay their queries/concerns to us, and we will advise accordingly Please refer to your HP.com Missing Cashback Claim as we have asked you a few more questions.Thank you, TopCashback Support

Complaint: ***
I am rejecting this response because:
That is the correct email addressI have done claims in the pastI used to be able to see it in open claims They have magically disappeared .It will not let me open a claim because of the time that has passedIt tells me to open a support ticket, which I have.
Regards,
*** ***

Complaint: ***
I am rejecting this response because: topcashback is not transparentWhere is the link for the terms and conditions?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** **

Hi there,We are sorry you have not yet received the cashback for your eBags transaction, we can see you have an ongoing Support Ticket open and a member of the Support Team has asked you a question regarding your transactions.Please can you get back to us on your Support Ticket regarding the amount
of transaction you have made with eBags.Thank you,TopCashback Support

Hi there,I have had a look into this and can see you lodged a Support Ticket asking about the Pinch Me for free All Power Pack from Walmart offer on Sept 25th, on Sept 26th a member of a support team replied and explained that you have the correct cashback tracking which is $and this is at a
Payable status in your TopCashback accountIf you wish to Pay Request the cashback to your PayPal or Bank account you will need to go to the Payout section of your TopCashback account and fill in your payment details.I can see you last logged into your TopCashback account on Nov 1st, but you have explained on your complaint that your account is inactive, I can't see any reason why your account would be inactive and you should be able to log in as normalPlease try to log into your account again and if you cannot log in you may have entered your email or password wrong, if that is not the case please go to the following Help section: ***Thank you,TopCashback Support

Hi there,We are sorry you are unhappy with our response regarding your PlatinumTel claims.Please do note we have updated all three of your claims accordinglyWe received credit for two of your claims and allocated payment to you for these, the third claim was submitted to the merchant network on October and is currently under review with them, so we have yet to receive the cashback to pass onto youIn the message we have written to you on this claim we do explain that the network can take several months to respond, however we do continue to chase the merchant for an update much sooner than this. We are unsure why you believe your claim should have been credited within business days as this is not mentioned on our site.Regarding the $you already have in your TopCashback account for this merchant, this is at a 'Payable' status meaning you can withdraw this cashback to your bank or *** account at any time, all you need to do is click onto the 'Payout' tab in your account and proceed with choosing a payout method.Please do contact us on your claims if you have any questions or queries and we will gladly help.Thank you and best wishes,TopCashback Support

Hi there,We have mentioned to you on your claim that it is not us at TopCashback that declines and approved missing cashback claims, these are declined and approved by an affiliate network that we work viaYou have asked us on your claim to find out who or what the last referrer was and we are continuing to try and find out this information for you, we have also explained this on your claim.Once we have an update we will be in touch via your claim.Thank you,TopCashback Support

Hi there,We are sorry you have not yet received the cashback you are expecting from the merchant *** *** ***, we have had a look into your TopCashback account and can see you lodged a missing cashback claim on June 26th, your claim was submitted to the network that we work via on
July 24th, you would have received an email notifying you of this and also a message to your claim letting you know it had been submitted.Once a claim is submitted to the network it can take a few weeks to a few months for the network to resolve the claim, this is mentioned in the message that has been sent to you on your claim.As your claim was only submitted days ago please allow sometime for the network to look into this, if you do have any questions please contact us via your claim and we will be more than happy to help.Many thanks,TopCashback Support

Hi there,We are sorry you have not received the cashback for your Office depot and Office Max transactions, we can see your two missing cashback claims have been declined for the reason 'another marketing channel'.We have asked you on your claims if you used a coupon code at allPlease can you get
back to us on your claims so we can continue looking into this for you.Thank you,TopCashback Support

Complaint: ***
I am rejecting this response because:
Already made the claimWaiting for cash backNot everytime I need to do a claim to get my cash back.
Regards,
*** *** ***

Complaint: ***
I am rejecting this
response because: Topcashback.com is a site that receives commission from vendors for referring customers and some of that commission is passed onto the buyer. We have accumulated $2,in cashback amount that should be paid to our account Topcashback first withheld our pay claiming they needed to know the reason for our purchase This reason is absolutely absurd as it should not matter at all why we purchased the items We purchased the products we need, they were charged and paid for by full and topcashback already received commission for these orders Topcashback then provided another excuse saying they need to see invoices for some of the orders We provided requested documentations and they are still refusing to pay us.
Regards,
*** ***

Hi there,We are ever so sorry you have had your *** *** *** claim declined.Please do be aware we do not work with the merchant we feature directly but with a merchant network, we do advise members not to contact the merchant regarding cashback as not all of their customer service departments
will be fully aware of their marketing schemes, or aspects like this may be dealt with by a separate division of their company.From looking at your claim we can see you claim has been declined for the reason "another marketing channel", this means that either a promotional/coupon code was entered when making your purchase or TopCashback has not been identified as the last click, this can happen when your computer cookies are not cleared before making a transaction.We can advise you further on this on your claim is you wish.Once again, we are sorry you have not received the cashback on this occasion.Best wishes,TopCashback Support

Hi there,We have had a look at your missing cashback claim and can see we have been looking into your claim with the network that we work viaWe have not yet received a conclusive update for your claim and unfortunately this is still Pending with the network, we are currently contacting the network
on a regular basis to get an update but this can take some time, we have made you aware of this during our communication with you on your claim.Once we have an update for you we will contact you via your missing cashback claim.Thank you for your patience in this matter.Best wishes,TopCashback Support

Hi there,We are ever so sorry your missing cashback claim has returned declinedWe can see you have already been in communication with us on your claim, we have responded to your last message today.Your claim has been declined for the reason "another marketing channel", please do be aware it
is not us a TopCashback that approves and declines claim, we work via a series of affiliate networks and once a claim is submitted to them they review the claims and get back to us with an approved or declined resolution, if approved the cashback is passed onto us and we then pass it onto our members in full, if declined a declined reason is provided.Please do note that cashback is never guaranteed, and cashback should always be regarded as a bonus that you could receive as opposed to something that might sway your decision from making a purchase or not or choosing what merchant to purchase via.Please do get back to us on your missing cashback claim and we'll see if we are able to resolve this.Thank you,TopCashback Support

Complaint: ***
I am rejecting this response because: I have not received an emailI ask that my account be made available to me so I can cash out on my *** *** rebate as I have met all the requirements
Regards,
*** ***