TopCashBack USA Inc

Hi there, Once again, we are sorry you are having a problem with your [redacted] cashback tracking. Please be aware our site works by being supported by adverts and sponsored links, we do not keep any of the cashback that members earn or take a portion of it. The vast majority of transactions track, however untracked transactions are an inevitable part of the cashback system which do occasionally occur. This might be due to anti-spyware, anti-virus or other protection on your computer which might prevent cashback tracking to your account. Please do note that cashback is never guaranteed and cashback should always be regarded as a bonus that you could receive as opposed to something that might sway your decision from making a purchase or not or choosing what merchant to purchase via. I am sorry we have not been able to help further on this occasion. Thank you, TopCashback Support.

Hi there,We can see that your inquiry has now been resolved and you have received the $18.99 cashback.Thank you and best wishes,TopCashback Support.

Hi there,We are sorry you have not received the referral bonuses, we can see that you have lodge a Support Ticket about this on your TopCashback account, a member of our Support Team has recently sent you another message asking for further information from you so this issue can be looked into.Please...

log onto your TopCashback account and respond in your own time to the Support Ticket.Thank you and best wishes,TopCashback Support.

Hi there,We have had a look into this for you and can see some of the accounts do not have names or payment details.For the account with email [redacted] can you please add your name to the TopCashback account and your own payment details? Please do not post this information on...

this complaint, you can add this information to your TopCashback account by going to the 'My Profile' section.Thank you,TopCashback Support.

Hi there,We are sorry you are not able to log into your TopCashback account. Please send us an email from your TopCashback registered address to [redacted] explaining you cannot log into your account and we will assist you further.Thank you and best wishes,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: Top cash back has agreed to settle two out of the three claims. Therefore, They have agreed to pay me and close the claim for four dollars.  I am owed six. I cannot accept the four dollars and close the claim when two dollars is still outstanding. If I do this I am assured I will never receive the six dollar/ full amount, which is what I am asking. If they agreed to settle the final claim for two dollars, and that the full (six dollar) amount becomes immediately  payable in my account, and I am safely able to transfer this amount PLUS two dollars that exist in my account already,for a grand total of $2+$6= $8 from top cash back to my payment method of choice, and I receive word that the payment has been made, and is in that particular account, then I will gladly close this claim and send word to you. I have attached a photograph of a printed copy of the outstanding two dollar unpaid claim directly from the website.  It is still listed as "waiting for the merchant".  This is unacceptable as the claim is over two months old, and I should have been credited with in 14 business days.  They will hold a claim such as this indefinitely as they "chase the claim". I have been more than patient and waited long enough.  I want payment in full, now.  Please assist and provide me with a status update.  Thank you very much!
Regards,
[redacted]

Hi there,We are sorry to hear you are having an issue with your Tell-a-Friend Bonus and we understand any frustration caused.You can read the Terms and Conditions for the Tell-a-Friend Bonus via the following link: [redacted]
It is mentioned in the...

Terms and Conditions "for the Tell-a-Friend bonus to be applied to your account, your friend must authenticate their TopCashback account and reach a minimum cashback threshold of $10 cashback." We also make members aware that "your bonus will become Payable when your friend has a minimum of $10 cashback at Payable status."Please do contact our Support Team from the Customer Care section of your account if you have any further question regarding payment as the Support Team will be able to help you further.Thank you and best wishes,TopCashback Support.

Hi there,We are sorry you are having trouble receiving payment. We have looked into this and you should have received an email explaining the issue.We hope this is resolved for you soon.Best wishes,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: I have tried multiple times to "lodge a Support Ticket from the Customer Care section onsite..." Each time I end up with a web page that says "Whoopsie Daisy!" which has the error code: [redacted]. I see no other way to contact TopCashBack.
Regards,
[redacted]

Hi there,We are sorry your missing cashback claim returned declined and that you feel you were advised wrongly on your Support Ticket, I have had a look into this and can see that you asked our Support Team if we offer the 5% cashback for building your own ring [redacted] website, our Support...

Team advised you can receive 5% cashback for building your own ring but they then went onto advise that you read the Terms and Conditions on the merchants page on site.Included in the terms and conditions it is stated that cashback is never guaranteed, cashback should always be regarded as a bonus that you could receive as opposed to something that might sway your decision from making a purchase or not or choosing what merchant to purchase via.As your missing cashback claim was declined we have not received the cashback to pass onto you on this occasion, we do hope any further transactions are more positive.Thank you,TopCashback Support.

Hi there,We are ever so sorry you are having this issue. Please can you send us and email to the following address: [redacted]Please send the email from your TopCashback registered email address and explain the issue you are having, a member of our team will soon be in touch.Thank you...

and best wishes,TopCashback Support.

Hi there,We are sorry you have not received the cashback you have expected from some of the merchants you have clicked through to from our site, please be aware it is not us at TopCashback that credits members claims, we work via networks and once a claim has been submitted this is reviewed by the...

network who pass the cashback onto us and we then allocate this cashback to members claims in full, we do not take a percentage of members cashback.Regarding your [redacted] order we are not currently accepting missing cashback claims for [redacted] this is made clear on the [redacted] page on site and states the following "We are unable to accept Missing Cash Back Claims for [redacted]. To find out how to ensure the best likelihood of tracking, please visit our Help Section."At the time you made a purchase through [redacted] we did have an offer on site for new members only, this was mentioned in the terms and conditions of the offer that it was only applicable for new members who had not made any previous transactions, as you had made previous transactions you weren't eligible for this offer, however your [redacted] claim was submitted to the merchant network on April 24th for the cashback amount of $0.95 which is 4% of your $23.00 purchase amount.If you take a look at your Support Tickets and Claims on site you will see we have already responded to these issues and tried to help out as best we can.Please do let us know if we can be of further assistance.Thank you and best wishes,TopCashback Support.

Hi there,We have had a look at your TopCashback account and there has been no Missing Cashback Claims lodged, so we have not been able to allocate the cashback to your account.Please can you let us know your TopCashback registered email address? We have been looking at the TopCashback account using the email address that is on this complaint, this account does not have any cashback tracking.Many thanks,TopCashback Support.

Hi there,We are sorry you have not received the cashback you were expecting, so we can look into this please try again to lodge a Missing Cashback Claim, if you are still getting an error when you try to lodge a claim please lodge a Support Ticket from the Customer Care section on site as the...

Support Team will be able to help you further.Thank you and best wishes,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: I have already file a claim about the account problem a week ago. So far I heard no response.
Regards,
[redacted]

Hi there,We are ever so sorry you have not been able to access your TopCashback account. Please can you send an email to the following address: [redacted] please send this from your TopCashback registered email address and explain that you cannot access your account and you will...

receive a response is due course.We would like to apologize for any inconvenience and do hope this is resolved for you soon.Thank you and best wishes,TopCashback Support.

Hi there,We are sorry that your missing cashback claim has returned declined once it had been reviewed by the network. The reasons behind this declined resolution vary from the following; if a coupon or promotional code was entered when making your transaction, this can cause claims to decline, we...

do mention this on every merchant page on site. If your computer cookies were not cleared before making a transaction another website, pop up advert, search engine or comparison site can become linked to your transactions and therefore TopCashback will not be identified as the last click.We are sorry we have not been able to recover the cashback on this occasion.Thank you,TopCashback Support.

Hi there,Once again, I apologize there is little further we can do with your claim. I appreciate that you did not use any code or had any other sites open, but this still does not result in ourselves being seen to be the last referrer. Other entities, such as pop up windows, previous stored cookies (which may not be visible to yourself) or even pre-saved baskets, can all affect this as well.I am sorry we are unable to assist your claim further, but I sincerely hope future transactions run smoothly for you.Thank you,TopCashback Support.

Hi there,We have taken a look into this and can now see the issue has been resolved.Please do let us know if there is anything further we can do.Thank you,TopCashback Support.

Hi there,We are sorry you have had a problem receiving the cashback you have pay requested, looking into this we can see you have been in communication via a Support Ticket with the Support Team at TopCashback who looked into this for you.We can see the cashback you have pay requested is now...

available to you as an [redacted] Gift Card, to use this please log into your TopCashback account and go to the payout section of your account, from the payout history page you will see the cashback you have pay requested, towards the bottom of the page you will be able to see a box that says 'Click To Use', clicking this box will enable you to use your Gift Card.Thank you,TopCashback Support.