TopCashBack USA Inc

Complaint: [redacted]
I am rejecting this response because:I already Provided ID and my orderWhat else you want? And what is my another account? Why I don't know that?
Regards,
[redacted]

Hi there,We are sorry for the time taken on your claim and we can understand your frustration due to this. We have had a look at your missing cashback claim and we have resolved this for you, please log into your TopCashback account and view your claim.Once again, we apologize for the delay in...

responding to you and do hope any further transactions run more smoothly.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: this is the way topcashback tries not to give back the cash. And I use the normal way to purchase. Nothing special. I saw a lot compliant about this company! I need fairness.
Regards,

Hi there,We have had a look at your TopCashback account and we can see you have three missing cashback claims lodged with the merchant Hotels.com. Two of these missing cashback claims have been approved and the cashback has been passed over to you. Your third Hotels.com claim, which you have lodged...

this complaint about, was submitted to the network on July 17th. We cannot see that you have sent any messages to us on your missing cashback claim asking for any updates, we did send you a message on July 17th letting you know your claim has been submitted and that it can take 2-3 months for the merchant to respond with a resolution.Once we have an update for you we will inform you via your missing cashback claim.Many thanks,TopCashback Support.

Hi there,Thanks for getting back in touch with us.Where possible we would provide all the information received from the merchant to our members, this would include providing members who the last referral was for a transaction. Unfortunately this is not always possible as some merchants are unwilling to provide the additional information to us due to confidentiality agreements. In this case they have not provided us with the additional information and so we are unable to pass it onto yourself.We can appreciate your frustration and do try to recover any missing cashback where possible and we're sorry we are unable to assist you further with your claims on this occasion.Best wishes,TopCashback Support.

Hi there,We can see that it has been explained on your missing cashback claim why this has happened, however looking into this further I can see the missing cashback claim has now been resolved.Thank you,TopCashback Support.

Hi there,Having looked at your missing cashback claims for eBags we can see we updated your claims on May 25th explaining your claims were currently at the Ready To Submit status and would be submitted to the network for review in the next few weeks.Once submitted you will receive an email notifying...

you. We hope these are resolved for you soon.Thank you,TopCashback Support.

Hi thereWe would like to assist with any issues you are facing however I'm afraid that we have no record of your name or e-mail address on our records as being a member of our site.If you have alternative e-mail addresses you had registered with ourselves or you are representing somebody else,...

please contact us at [redacted] and we will be able to look into this further for you.Many thanks and best wishesTopCashback

Hi there,We have had a look at your TopCashback Account and can see you currently do not have any cashback tracking in your account.We can see you have clicked through to the merchants [redacted] and [redacted] from our site, if the cashback for these merchants does not track to your account after 7...

days please lodge separate missing cashback claims. We use missing cashback claims to recover missing cashback for our members.You can lodge a claim by following these steps:1. Log into you TopCashback Account2. Click onto Customer Care3. Next click onto the wording 'View or Lodge Claim'4. On this page please read the important information5. Follow the instructions on the next few pages to lodge a claim.Once you have lodged your claims you can send a message to us directly, you can do this by going back to the 'View or Lodge Claim' page, on the right hand side click onto 'Open Claims', on this page click onto the claim you wish to contact us on, you will then see a box that says 'Post a Message'.Thank you and we hope this has helped.Best wishes,TopCashback Support

Hi there,We are sorry you have not received the cashback you expected for the [redacted] Freebie offer, we have had a look in your account and cannot see you have any cashback tracking, when this happens you need to lodge a Missing Cashback Claim so we can recover the missing cashback for you.Please...

follow these steps to lodge a missing cashback claim:1. Log into your TopCashback Account2. Click onto 'Account' in the top right corner3. From this page click onto the 'Customer Care' tab4. Here you will see a box with the title 'Missing Cashback Claims'5. Click onto the 'Lodge a Claim' button and follow the instructions on screen.Once your claim is lodged you can send us a message directly via your claim and we will response as soon as possible.Thank you and we hope this has helped.Best wishes,TopCashback Support.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi [redacted]We are sorry you have had some issues logging into your account, we have looked into this for you and you should now be able to log into your TopCashback account.We do apologize for any frustration caused due to this.Thank you and best wishes,TopCashback Support.

Hi there,We have had a look at your TopCashback account and we can see that your claim with [redacted] is currently being looked into, we updated you via your claim on January 22nd letting you know your claim was being investigated.Once we have an update for you we will be in touch via your claim,...

if you do have any questions in the meantime please do contact us on your claim and we will be more than happy to help.Thank you and best wishes,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:   I did not use different marketing channel I clicked the link for Topcashback and they went to order my items the coupon code JV59E5FG0YJZW2 was listed on officedepot.com and not on any other provider
Regards,
[redacted]

Hi there,We are sorry you have not had the cashback track for your [redacted] purchases, we can see you have been in touch with our Support Team who have advised you further explaining why the cashback may not have tracked and how to prevent this in the future.As mentioned we do have an explanation on...

[redacted] page letting members know that if the cashback does not track we are not able to chase the missing cashback, it is mentioned in the Terms and Conditions on this merchants page the following "By continuing to [redacted], you understand that in the unlikely event of your transaction not tracking, you will be unable to submit a Missing Cash Back Claim"We are sorry there is nothing further we can do on this occasion, and do hope any further transactions run more smoothly.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:
Once again no solution or resolution has been provided by topcashback.  To say "we will get back you when we hear from the merchant" is not enough.  This missing cashback claim has been pending since July 9, 2015 and it has been  more than 5 months to receive cashback.  Response from topcashback is that they are contacting merchant now.  They should have contacted them long ago and followed up after the support ticket for missing cashback was started instead of just sitting on it.  They never responded to my query and their website discourages people to contact them as they state: "Please note that ANY messages posted may delay the processing of your claim, as the claim will be put on hold until the message has been read and processed. Nudges will never hold up your claim."Once again cashback credit did show up in my account one day and later it suddenly disappeared.  This is deceptive practice on part of topcashback.  A customer should not have to wait 5 months to receive their cashback.  I request an immediate credit of $56.22 on my account.Regards,
[redacted]

Hi there,We are sorry you have not received the $10.00 bonus cashback, we have had a look into this for you and can see you contacted our Support Team regarding this, they have mentioned to you that you are not eligible for the $10.00 bonus cashback on this occasion as you have not met the terms and...

conditions of the offer which was to spend at least $10.00 between the date March 22 to April 8, as you only spent $4.99 on your purchase you have unfortunately not me the terms and conditions of the bonus.Once again, we apologize you have not been successful on this occasion.Best wishes.TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: I have tried this and got no response back from anyone! I show $1.11 pending on my end instead of the $25.05 that it used to say.  I'm not sure why I have to personally jump through hoops on your website just to get no response again.   This is just ridiculous and pretty much false advertising.  Your site is not user friendly or easy to use.  It's been over 3 months and I haven't received my money.  Apparently there's something showing in my account if my $25.05 changed to $1.11. I have never used this site before so the pending money has to be from the [redacted] purchase I made.    
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi there,We are sorry your missing cashback claim has returned declined, please be aware it is not us a TopCashback that declines claims, we submit the claims to a network who reviews them and gets back to us with an approved or declined resolution.Your claim has been declined for the reason "order...

credited to another channel", we receive this type of declined reason when either an unauthorized coupon code has been used or if TopCashback has not been identified as the last referred click.We have asked you a couple of question on your missing cashback claim, please can you response to these so we can look into this further for you.Thank you,TopCashback Support.