TopCashBack USA Inc

Hi there,We have looked into this for you and we have managed to recover the $cashback, we have allocated this to your claim.Please log into your TopCashback account and check your Hotels.com claim.Once again, we apologize for the time taken on this claim and do hope any further transactions run more smoothly.Best wishes,TopCashback Support

Hi there,We do inform members that we submit claims to the network every few weeks, once we are able to submit your missing cashback claims you will receive an email.Thank you,TopCashback Support

Complaint: ***
I am rejecting this response because: Their system should not allow ezisting customer's to even have the possibility of processing it, it's a misconceptionNow I am without that money and cannot return bku ray
Regards,
*** ** ** ***

Complaint: ***
I am rejecting this response because:
I did not use any coupon in this orderI am 100% sure Topcashback was the last click before I made the purchase
Regards,
*** ***

Hi there,We are sorry you have not been able to access your TopCashback account, please can you send an email to the following address: contact*** and this will be looked into for you.Thank you,TopCashback Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***While I do not agree with what they have said I will accept their offer of half simply because I do not believe they are willing to put in the full effort to keep a customerAs a matter of record I have bought another set of tires previous to the ones in this complaint from the same store, same brand and size for another of my vehicles and was given the full refund on those so do not understand why its being refused nowSo be itI'm cutting my loses and will accept the offer of halfHowever, I will not be a returning customerOne shouldn't have to fight so hard to get what was told they had earnedNor will I recommend them again to others.
Regards,
*** ***

Hi there, I have taken a look into your TopCashback account, and I can see that the transactions that you have mentioned, have gone onto be declinedPlease note that this decision was made by the merchants network.For us to try to recover the Missing Cashback for these transactions, Missing
Cashback Claims will need to be lodged. I can see that you have lodged a Missing Cashback Claim for these order numbers ***, *** and ***Could you please continue to lodge a claim for the order number ***, once this has done, we will then be able to submit that claim to the merchants network for a further review. In regards to the claims that you have lodged, these were submitted to the merchants network in October and November, and we are currently waiting for a response from them, this can take between 1-months but sometimes it can take longerBut we do continue to chase the network on a regular basis for an update.If you do have any further questions, regarding your cashback, we would like to advise you to get in touch with us via your Missing Cashback Claims.Thank you, TopCashback Support

Hi thereWe are sorry for this experience.However it was stated clearly in our terms and conditions of the offer that you had to be a new member of TopCashback to qualify for this offerThere was also a pop up when arriving on the page of that offer to inform users that it was restricted to new
members, so unfortunately you do not meet the conditions for this offer.I hope any future transactions you may go on to make run more smoothly for you.Best wishesTopCashback

Hi there,We are sorry to hear you have not had a response to your query, as mentioned previously please can you send an email to the following address: *** please send this from your TopCashback registered email address explaining you cannot log into your account and you will receive a response in due course.Thank you and best wishes,TopCashback Support

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi there,
We have had a look into your claims for you and we have updated them accordinglyTwo of your claims for Platinum Tel have been resolved as we have recently recovered the cashback, all you need to do is accept the offer we have made you on each claim, the cashback will then be
applied to your accountYour third claim was submitted to the network on October 6th and we are currently waiting for an update from them
We can see on your third claim that no communication had been made to us from you, we do advise members to contact us via their claims if there are any issues or queries, we respond within hours to any questions
Please do contact us via your claims message thread if you have anything further you would like to know regarding your claims and we will be more than happy to help
Best wishes,
TopCashback Support

Hi there,We are ever so sorry you have not been able to log into your TopCashback account, we have looked into this issue for you and you should now be able to log in as normal.If there is anything further we can help you with please do contact us by lodging a Support Ticket or a missing cashback
claim from the Customer Care section of TopCashback.Thank you and best wishes,TopCashback Support

Hi there,We are sorry your are not able to log into your TopCashback account at this time, we have had a look into this and can see you have opened multiple accounts on our site and have not been able to verify these accounts for us, please do be aware it is against our Terms and Conditions to open...

multiple accounts used by one person.If you are able to verify these accounts with separate identification for each member we will be able to help you further.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:
They are refusing to look into the purchase that would show I had used their website and earned the cash back. They are using a purchase made on a different day saying I used another marketing channel. I did use another marketing channel on a different day (The purchase on July 12 shows up in my cash back on their site but not July 11)  but not on the day I am referring to and asking them to look into. On July 11, 2016 I used Top Cash Back and on July 12, 2016 when I placed another order of different items, I used another marketing channel. I will now be contacting the merchant to find out if they paid out money from my purchases.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have gone on to make other cash back purchases with your competitors (ebates, Chase Shopping Portal, AA Portal) and they were all approved so for all of my purchases with TopCashBack to be declined is very shady. From what I have read about TopCashBack in the community you guys have a very poor record, and this is a common occurrence. I have opened the case as requested, however waiting "1-3 months but sometimes it can take longer" is a really poor response thats basically betting me the customer will forget about it...
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Telling me to be patient is not fixing the problem. This complaint is not resolved until the problem is ACTUALLY fixed and I am able to receive my payout. Fix the issue that is deleting my address information, respond to my ticket response, and process my payout. 
Regards,
[redacted]

Hi there,I have taken a look at the missing cashback claim you have in place for your [redacted] purchase and can see the claim was lodged with us on August 26th, your claim was then submitted to the network on Sept 20th and is currently waiting to be reviewed by the network.You sent us a message...

on your claim on Saturday Nov 4th, we responded today letting you know your claim had been submitted and now we have to wait for a response which can take 1 to 3 months or sometimes longer, but we continue to chase for an update on a regular basis.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: I have quiet a few people you guys have scamed out of cash back wether it be not giving them cashback on the offersI did 3 of your offers and no cashback was in my account you a scam of a company only people who gives this company good reviews is the people who work therea group of people and myself are thinking about making a class action lawsuit
Regards,
[redacted]

Hi there, After looking into this further and reading through the history of your claim and complaint, we would like to re-iterate that this decision was made by the merchants/affiliate network, not us. It is solely them who award the cashback to us and then we pass the full amount onto our members providing that their transactions are validated - we cannot award this from our own pockets as it would not be fair on other members who have had a similar resolution.We can see that we have reported on your Missing Cashback Claim who the last referrer was, and regrettably that is all we have been provided with and therefore, on this occasion, there is nothing further we can do. We saw that an 'Instant Saving' was applied to your order, but we weren't 100% certain whether this may have implemented the outcome of this claim.As previously mentioned in this complaint thread, we cannot provide any details regarding the merchant or the affiliate network, due to strict confidentiality.We do apologise for the outcome of this and hope that any future transactions you may make with us, are successful.Best wishes, TopCashback Support

Hi there,I can see you have spoken to our Support Team regarding the cashback payments on your account, they have advised that you need to wait for the estimated payable speed date to pass on each transaction, Hotel merchants may take longer as the estimated payable speed date is applied after the...

stay is completed.Thank you,TopCashback Support.