TopCashBack USA Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]It also needs to be documented that although the company has now responded, if a *** deposit to my account is not made within the alotted time frame, according to their statements, by 3/11/16, I lwill be submitting another complaint for fraud.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Hi there,As we have explained this error is currently being looked at by our technical team, unfortunately we do not have a time frame on when this will be fixed which is why we have asked for your patience while this is looked into.Once this has been fixed you will be able to pay request your cashback.Thank you,TopCashback Support

Hi there,We are sorry you have not been able to log into your accountPlease can you send an email to the following address: *** Please send this from your registered TopCashback email address explaining you cannot log into your account and you will receive a response as soon
as possible.Thank you and best wishes,TopCashback Support

Hi there,We have had a look into this and can see you have $at a Payable status for *** in your TopCashback account.To pay request this cashback to your bank or paypal account please go to the Payout section of your account and follow the instructions.Thank you,TopCashback Support

Hi thereWe are sorry you have yet to receive your card.I can assure you that when we requested the replacement card, we have double checked that the address is correct as it would appear the original has been lost in the postIn regards to the replacement, we have previously mentioned that it takes 10-days to receive the card and this was requested on the 15th April of the merchantTherefore we are still within the merchants standard delivery time and so at this stage we must wait for this to pass before we can request any further replacements of the merchant.If you do not receive your card by the end of next week, please get in touch on your open ticket on your account with us, as then the appropriate team can ensure the merchant is informed and the issue resolved for you swiftlyHopefully this will not be needed as you should receive your card prior to the 29th.We are sorry for the wait but thank you for your patience.Best wishesTopCashback

Hi there,As mentioned in our previous message, we were informed by the network that we work via that discount/promotional codes were used, unfortunately using codes can cause missing cashback claims to go onto decline for the reason "another marketing channel".Once again, we are sorry we have not been able to recover the cashback for you on this occasion.Thank you,TopCashback Support

Hi there,Thanks for your reply.A member of the team will response to your email today, we are sorry the delay and hope this is resolved soon for you.Thank you and best wishes,TopCashback Support

Hi there,Unfortunately we cannot update you further until we have a response from the network, we are actively contacting the network and we will be in touch via your claim once we have a response.Thank you for you patience.Best wishes,TopCashback Support

Hi there,We are sorry you have not received your cashback for the *** offer, we have had a look at the TopCashback account for the email address *** which is shown on this complaint and we can see that a missing cashback claim has not be lodged by you for this merchant, we
can see that you lodged a support ticket yesterday (August 11) asking about your cashback, please do allow hours for the support team to get back to your inquiry.In the meantime, you can lodge a missing cashback claim by going to the Customer Care section of TopCashback and clicking 'Lodge a Claim', the claims team will then look into this for you.Best wishes,TopCashback Support

Hi there,We are sorry you have not been able to access your TopCashback account, you should have received an email from us today regarding this issue.Please let us know if we can be of further assistance.Thank you and best wishes,TopCashback Support

Hi there,We are sorry you are not able to access your account, you should have received an email from us today regarding this.Please do let us know if we can be further assistance.Thank you and best wishes,TopCashback Support

Hi there,Having looked at your TopCashback account I can see that between Nov'and June'you lodged missing cashback claimsof these claims were approved and paid, and of them were declined, mostly for the reason "Order credited to another marketing channel".In June we informed
you on two of your claims that the merchant had expired and was no longer on site, so we could unfortunately not submit your two claims to the network and had been unable to recover the cashbackThe last communication on these two claim was in Sept where we explained that due to them ceasing to work with us we were not able to recover the cashback and also explained that cashback is not guaranteed.As a year has now passed, we are still not able to recover the cashback for your declined claims or the claims for the merchants that expired.I am sorry this has not been better news and do hope this do not deter you from using TopCashback.Thank you,TopCashback Support

Hi there,We are sorry you are not able to log into your TopCashback account, please do send us an email from your registered TopCashback email address to: *** stating you cannot log into your account and this will be looked into.We hope this issue is resolved soon for you.Thank
you and best wishes,TopCashback Support

Complaint: ***
I am rejecting this response because:It is always in the status of 'submitted to review, No one has reviewed itI'll keep an eye on thisAre you going to review a decade?
Regards,
*** ***

Hi there,We have had a look into this for you and we have updated your claim, please log into your TopCashback account to see this.Thank you and we hope this is now resolved for you.Best wishes,TopCashback Support

Hi there,We are sorry you have not yet received the cashback for your purchases, we do advise members that if the cashback does not track to your TopCashback and show on your Earnings page one week after making a transaction then please lodge a Missing Cashback Claim, so the claims team can try and
recover the missing cashback for youAll you need to do to lodge a claim is go to the Customer Care section of your account and click on the Lodge a Claim button and follow the instructions on screen.Thank you and we hope you manage to recover your cashback.TopCashback Support

Hi there,We have looked into this for you and you should now be able to access your TopCashback account.Please do let us know if there is anything further we can help you with.Thank you and best wishes,TopCashback Support

Hi there,We have had a look into this for you and you should have received an email today regarding this issue.Thank you and we hope this is resolved soon for you.Best wishes,TopCashback Support

I am rejecting this response because:
They say I'm ineligibleIf I was ineligible why wasn't I told I was ineligible before they got money paid to them from targetmonths later? Highly suspect

Complaint: ***
I am rejecting this response because:I use coupon codes on almost every online order I've made through your company and this has never happened beforeWhy am I given so many different excuses for why I can't get the cash back? I find it ironic that on the large % cash back purchases, you are finding ways to not give me the cash backThis is a bad business practice that you will lose customers overI am still requesting my cash back for this order
Regards,
*** ***