TopCashBack USA Inc

Complaint: 10637801
I am rejecting this response because:they have my [redacted] account and mt email account they do not need my IP address.to send me my money what is your IP address.fell free to just give that information over to a stranger .... ya I did not think so
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Topcashback is continuing to send us payouts for the smaller amounts we have been requesting recently.  They still have not paid us our 3/6/16  payout amount of $2,557.33.  We have messaged them asking them why we have not received this yet and they are not responsive.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Topcashback.com offered no evidence that proves that I am not entitled to the cash back.  It only offered an unproven excuse.  I have the proof that ai am entitled to the cash back.  I have the proof that I clicked through Topcashback.com when I made the purchase.  I have proof of the purchase.  Topcashback.com has all of this proof, too. Topcashback.com's weak, unacceptable response to my Revdex.com complaint, and the same weak, unacceptable response that it has given to so many other complaints, is absolute proof of Topcashback.com's systematic breach of its duty to pay its members the cash back to which they are entitled.   I am computer savvy and read and understand the terms of Topcashback.com's cash back offer.  There were no cookies that caused interference, no other marketing channel used, and no coupons or promotions.  There is absolutely no valid reason for Topcashback.com to deny the cash back.  Topcashback.com indicates that there is some power from above that is responsible for the denial of my cash back, but does not name them.  It is not the merchant, because I have a written letter from the merchant saying so.  Topcashback.com needs to provide proof of the reason it denies the cash back.  Topcashback.com sounds like it does not even know why the cash back was denied.  It says it might be cookies or it might be another marketing channel (an all-encompassing, empty phrase), or it might be a coupon or it might be a promotional code.  The fact that Topcashback.com does not provide a specific, proven reason for denying cash back to members is absolute proof that this company perpetrates systematic fraud upon its members.There are numerous accounts on the Revdex.com website of similar rip-offs by Topcashback.com.  There are also similar weak, vague excuses by the company.  The company does not care if members are ripped off and does not even attempt to resolve these situations.  These actions should not be permitted to continue.I am entitled to the cash back.   
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Topcashback has provided no explanation or resolution.  This missing cashback claim has been pending since July 9, 2015 and it has been now 4 months and in spite of several nudges, topcashback has not responded.  This is unacceptable.  Topcahsback should provide a resolution at this point and credit my account with $56.22.  As a matter of fact one day the cashback showed up in my account and then it suddenly disappeared.  This is very deceptive on topchashback part.  A customer should not have to wait 5 months to receive their cashback
Regards,
[redacted]

Hi there,We are sorry to hear that your missing cashback claim has returned declined, we have had a look into this and we can see the first declined message explaining your claim had been declined for the reason "another marketing channel" we sent to you on August 15 states the following:"The most...

common reasons behind this declined resolution is either that TopCashback was not the last referred click when making a transaction, or that a coupon/promotional code was used that was not listed on our site."Regarding the $10 bonus we had available at the time, it is mentioned in the Terms and Conditions of this offer "Cash Back Bonus may not apply to purchases where a Missing Cash Back Claim needs to be investigated to get your purchase to track correctly."Once again, we apologize that you have not received the cashback on this occasion and do hope any further transactions will have a more positive outcome.Thank you,TopCashback Support.

Hi there,We are sorry you have had your [redacted] claim return declined, please be aware it is not us at TopCashback that declines and approves claims, once a claim is lodged with us we submit these to a network that we work via, the network then looks into the claims and gets back to us with an...

approved or declined resolution.If a claim is approved the cashback is passed onto us from the network and we then pass this onto our members in full, if declined a declined reason is provided from the network.Your claim has been declined for the reason "another marketing channel", the reasons behind this declined resolution vary from the following; if a coupon or promotional code was entered when making your transaction, this can cause claims to decline, we do mention this on every merchant page on site. If your computer cookies were not cleared before making a transaction another website, pop up advert, search engine or comparison site can become linked to your transactions and therefore TopCashback will not be identified as the last click - We have updated your claim with this explanation.Please do contact us via your claim if you require further assistance.Many thanks,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:I spoke directly with [redacted] and they stated that they have never heard of your website and have absolutely no affiliation with Topcash Back.  I am not sure how you can offer cashback from a site that is not affiliated with you.  You also stated that [redacted] declined my cashback.  That is not true at all.  I want to know why it was declined and I want the $10.00 cash back as promised.  You are claiming to work with these companies that state they are not even affiliated with you and have never heard from you.
Regards,
[redacted]

Hi there,We are sorry you have not received the cashback for your purchases through TopCashback, we can see your missing cashback claims have been declined for the reason "another marketing channel was credited", the reasons behind this vary from the following, if a promotional or coupon code was...

used when making your purchase this can cause claims to decline, or if your computer cookies weren't cleared before making a purchase this can also cause claims to decline as a separate site or pop up advert can become linked as the last referred click instead of TopCashback, we have informed you of this on your missing cashback claims.Please do be aware it is not us at TopCashback that declines and approves claims but a network that we work via, we also do not work with the merchant we feature directly which is why the merchants customer service departments have not been able to help in recovering the cashback.Once again, we apologize you have not received the cashback on this occasion and can only advise on how to prevent this happening in the future.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: I DID NOT use any promo codes, any coupons, any promotions and any dolor or present off coupons.Like I said in my claim all documents are available. I paid the full price and I did not use any other channels. I have been using cashbackwebsites for almost a decade and I know how to use them. I bought a ticket via topcashback.com Chanel and my tracking ticket is still availableon their website on Apr 25, 2016. 5:24 p.m and they keep saying I used other channels!!!!
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Hello. I would like to reopen this claim. The business tricked me into believing they were going to fix my issue and the never did. Can you reopen this claim?

Hi there,We are sorry you have not received your cashback through our site, we can see that you have lodged a Support Ticket from your TopCashback account and a member of our Support Team has responded to your Support Ticket today.Please log into your TopCashback account to see the response, if you...

have difficulty logging in this may be due to an incorrect password, to change this all you need to do is click onto the 'Forgotten your password?' link. The email address registered with TopCashback is the same used on this complaint but with a lower-case 'l' at the start of your email address.Thank you,TopCashback Support.

Hi there,I am sorry to hear that your [redacted] cashback has not tracked to your account. Please do be aware it is mentioned in the Terms and Conditions on this merchants page on site the following "By continuing to [redacted], you understand that in the unlikely event of your transaction not tracking,...

you will be unable to submit a missing cashback claim."Unfortunately we cannot accept missing cashback claims for [redacted] and do advise that terms are read on each merchant page before purchasing so to avoid any disappointment.Thank you,TopCashback Support.

Hi there,I have had a look at your TopCashback account and can see the cashback for Moosejaw has not tracked to your account, if the cashback does not appear in your account after 7 days of purchasing you will need to lodge a Missing Cashback Claim, you can do this from the Customer Care section...

under your Account on site. Once the missing cashback claim is lodged the Claims Team will try and recover the cashback for you.Thank you,TopCashback Support.

Hi there,We are sorry you have not yet received the cashback for your La Mer purchases, we can see the cashback is currently at a Pending status in your TopCashback account.Unfortunately we are unsure why this cashback has not yet moved to Payable, we have continued to contact the network, that we...

work via, to look into this issue. A member of the Support Team here at TopCashback has also sent you a message on a Support Ticket explaining the situation.We do hope this is resolved soon for you.Thank you,TopCashback Support.

Hi there,We can see we have asked on a Support Ticket for you to provide us with purchase invoices, we cannot see that we have had a response from you on the Support Tickets, so we can help you further please do get back to us on your Support Ticket regarding the invoices.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because: they are giving me the run around $148 is owed/they keep passing the ball to [redacted] who am not connected to
Regards,
[redacted]

Hi there,Regarding your Orbitz transaction we can see you have the cashback tracking for this order in your TopCashback account, if you click onto the amount you will see an estimated payable speed date of 10 weeks, this means it can take 10 weeks for the cashback to make its way through your...

account to a Payable status, if after these 10 weeks the cashback has not moved to a Payable status you can lodge a Support Ticket from the Customer Care section as the Support Team will be able to help you regarding payment time frames.We can see the other claim you have in place for Walmart has been declined for the reason "another marketing channel", we have explained to you on your missing cashback claim that this can be due to the following reasons:Either an unauthorised coupon or promotional code was used when making your purchase or TopCashback was not the last referred click when making your transaction, we do advise that you clear your computer cookies before making a transaction as this will hopefully help reduce any other sites becoming linked as the last click and do not use any coupon or promotional codes when making a purchase.We hope this information has helped.Thank you,TopCashback Support.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Hi there,We have taken a look into this and you should now be able to get into your account for email address [redacted]Please do let us know if you have any further issues.Thank you,TopCashback Support.