TopCashBack USA Inc

Complaint: [redacted]
I am rejecting this response because: I did finally get another e-mail and I have replied. Again, I will not close this case until I find we have reached a fair agreement. 
Regards,
[redacted]

Hi there,Having looked at your TopCashback account we can see you have lodged Support Tickets regarding lodging a claim but you have not communicated with us on your claim when we sent you the declined message.We have recently managed to recover the cashback you are expecting for your [redacted] claim and have allocated this to your claim, please log into your TopCashback Account and accept the offer we have made you on your claim.Thank you and best wishes,TopCashback Support.

Hi there,Having looked at your TopCashback account we can see you have lodged a Support Ticket regarding your security question, a member of the Support Team responded to you on May 21st. We do advise that you log into your TopCashback account and reply to the Support Ticket so your issue can be...

resolved.Thank you and best wishes,TopCashback Support.

Hi there,We are sorry you have not yet received the cashback you are expecting, having looked into your TopCashback account we can see you have been in communication with our Support Team who have asked you about the multiple TopCashback accounts you have open.Please do continue to contact us via...

your Support Ticket.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:
I specifically asked in my complaint that I be given a response that solves my problem, and not be told "send us an email." The businesses response was to say "send us an e-mail." Even worse, they did not give me a time frame for a resolution, instead saying I'd get a response "in due course." If I told my professor I'd have an assignment done "in due course" I would flunk the class!I sent the e-mail and am still hoping this gets resolved.
Regards,
[redacted]

Hi there,We are sorry you have not been able to log into your account and we are unsure why this may have happened, please can you send an email explaining this to the following address: [redacted]We can see on your account that you have lodged a Support Ticket regarding [redacted] cashback...

being removed from your account, the Support Team have explained that the cashback was removed due to you making a purchase of items that were not commissionable for cashback. We do have a list of categorise that are not commissionable on the [redacted] page on site. We do advise members to read through these before making a purchase.Thank you and we hope you can log into your account soon.TopCashback Support.

Hi there,We are sorry you have had a problem with your TopCashback account, we have had a look into this and can now see the cashback is available to you as an [redacted] gift card, you will be able to see this from the Payout section of your TopCashback account.We apologize for any inconvenience caused...

and do hope any further transaction run more smoothly.Thank you,TopCashback Support.

Hi there,We have had a look into this and unfortunately as you have used a fake name we would consider your transactions ineligible.We can see that you have used a fake name to purchase with the merchant [redacted] we consider registering a magazine subscription under a false name to be abuse of this merchant.Best wishes,TopCashback Support.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Even though I comply with using your TopCashBack.com website as a 'proxy' to get cash back from merchants, you consistently deny these trackbacks.  I have followed several "missing" track backs, which recorded on your site with the order no, etc.  Then you send back "member attention needed".  When I provide the info again, via the track back from your website (recorded), you send the same message back to me.  I understand that you are in competition with another website [redacted], but they never give me an issue.  Please provide me with the cash back promised and I will be done with it.  People need to know that in using your site, that you are basically saying, "maybe we will give you the cash back" or "jump through a hoop and we will give you your cash back".  I don't have to use your site.  And I think it is ridiculous for you to expect someone to wait 6 months to get the cash back.  If you proxy is used and the order completed, the promise to pay has been met.  Pay the cash back promised.
Regards,
[redacted]

Hi there,Thank you for the information, we have now updated your claim. Please log into your TopCashback account to see this.Best wishes,TopCashback Support.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hi [redacted],If you take a look at your missing cashback claims from the Customer Care section you will see from the list of claims the following statuses 'Waiting For Member Action' and 'Waiting For Merchant'.The status 'Waiting For Member' is the status we put a claim at when a transaction has been linked to a members claim or if we are waiting for your response following a question. We had a look through your claims at this status and can see most of them have had transactions linked via the claim, (this is where you will see the automatic message regarding a payment and asking you to close the claim), we can see some of your claims have been declined and we have updated those claims too.For the status 'Waiting For Merchant', this is the status that claims changes to when the claim has been submitted and is waiting to be reviewed by the network. We can see you lodged the 145 claims with us on 12/24 and we submitted them to the network on 12/31 and they are currently Pending waiting a review. We have recently contacted the merchant network directly and asked them to review your pending claims, please do be aware we would not usually do this when claims are still within the 1 to 3 month time frame.Unfortunately sometimes transaction do not track to members accounts, this is why we have the missing cashback claims procedure in place so we can manually try to recover the cashback, and this process can sometimes be long-winded.We understand it is frustrating waiting for cashback and for your claims to be reviewed, however we have gone through the correct procedures for your claims. Please do remember the cashback you receive is not paid from us but from the network that we work via, when we submit missing cashback claims the network reviews them and gets back to us with an approved or declined resolution. If approved the cashback is passed onto us and we then pass this onto our members in full, if declined a declined reason is provided. We cannot pass on the cashback that we have not yet first received ourselves. If you wish we can open a Support Ticket on your TopCashback account and explain our processes more in depth for you. We do hope your missing cashback claims are resolved as soon as possible and with a positive outcome.Thank you,TopCashback Support.

Hi there,We are sorry that your missing cashback claim has returned declined, we have had a look into this and we have asked you a question on your claim.Please do get back to us on your claim and we will be able to assist you further.Many thanks,TopCashback Support.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:This issue was not resolved by my many attempts to contact customer service and executives.  You did NOTHING to show interest or resolve my complaint.You purport to be a cashback site which can apparently track transactions.  However, you have failed to track EVERY Amazon transaction that I have ever done through your site.  Other cashback sites have no problem tracking my [redacted] purchases.  It was even listed under my account that I clicked through to [redacted] many times.  You are stealing money from me and others.  You are falsely advertising cashback which you will not deliver.  My experiences with you and other's complaints testify to this FACT.  If you cannot track cashback to [redacted] then you should not list them falsely on your website.  What you are doing is THEFT.  You should be held accountable.Give to me what is rightfully mine since you clearly will be paid by Amazon for my purchases.  If you do not, I will continue escalating this situation.
Regards,
[redacted]

Hi there,We are sorry that this issue has not yet been resolved, I have taken a look at the Support Ticket and can see the Support Team have advised you to contact [redacted]. As the card is provided by [redacted] there is little further we can do at TopCashback as this is not an issue with your not receiving cashback but an issue with the [redacted] card that you should have received.Please do contact [redacted] to try and resolved this.Thank you,TopCashback Support.

Complaint: [redacted]
I am rejecting this response because:
We have tried this at least 5 times.  We will try again 1 last time now. 
Regards,
[redacted]

Hi there,We are sorry you seem to be having some problems with your cashback tracking to your TopCashback account, I can appreciate that this can be a very off-putting experience, but untracked transactions are inevitably going to occur from time to time, although I appreciate that seems to be...

becoming a consistent problem for you. We would advise that you do the following in hopes this helps your cashback track to your account:- Always clear your cookies for the internet browser you are using prior to commencing the process of clicking through and making your intended transaction. There should be online articles or included help files for the type of internet browser that you are using that should instruct you on how to do this.- Complete your transaction immediately and wholly online once you arrive at the merchant’s website, as you would normally do should you have visited the website directly- Refrain, where possible, in the use of coupon or discount codes that have not been authorized for use in conjunction with the cashback offer – this includes but is not limited to coupon or discount codes posted by other membersIn an effort to help ensure that your transactions track correctly if you find that they are not doing so, you could try:- An alternative internet browser- Ensure that any background security applications in use are not likely to conflict with the tracking aspect of the processWe can see you have lodged 7 missing cashback claims, 4 of these have been approved and paid, while only 3 have been declined.If you do need any further help you can always lodge a Support Ticket from the Customer Care section on site as the Support Team will be able to help with any questions regarding tracking.Thank you,TopCashback Support.

Hi there,We are ever so sorry you are not able to log into your account. Please send us an email from your TopCashback registered address to [redacted] explaining you cannot log into your account and we will assist you further.Thank you and best wishes,TopCashback Support.