Good afternoon [redacted] , I apologize for the inconvenience had with both of your orders A refund has been issued today for order number [redacted] and order number [redacted] You should see the credit back into your credit card account within to business days Your first order number [redacted] was refunded for the amount of $100.00, unfortunately I can not recover the shipping cost because this order was shipped to your address and then returned to our office The tracking number on this order is: [redacted] via USPS On order number [redacted] I was able to refund the whole order since you did not want the autoship order and you had emailed us before it was sent You will receive a refund of $on this order Thank you and have a great day
Good afternoon [redacted] , I apologize , this was my mistakeI totally forgot I sent you sample product A full refund has been issued to your credit card account today You will see it reflected in your account within to business days Thank you and have a great day
Greetings, We have received your request for the refund fro the sum of $We have sent a refund check to the address of: [redacted] The tracking for this is available at the bottom of this pageWe do apologize for any inconvenience you have had with Total Life Changes Thank you! Tracking:[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease send the product overnight Regards, [redacted]
Good morning [redacted] S [redacted] , First of all I would like to apologize for this inconvenience I will be personally taking care of this situation I did check your account number: [redacted] and I do see you have two orders: order number [redacted] placed March 7th and order number [redacted] placed April 22nd On June 12th order number [redacted] was chargedback from your bank, which means they took the money you had paid Total Life Changes and put it back to your account On June 18th, the same thing happened with order [redacted] , the money was put back into your account due to the chargeback made from your bank Any questions please let me know, Thank you and have a wonderful day
Hello Good day.We are very sorry for all this delay we have sent out a check to your by mail for your refund Check# [redacted] it was sent out last week you should receive it today or tomorrowThank you
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesI have looked up your account and I confirmed that your order has already been shipped out (tracking #[redacted] )Once again we apologize for any inconvenience Thank you
Good Morning ***, I apologize for this inconvenience I certainly will take care of this situation I will be emailing you the check number that is being sent along with the tracking number no later than tomorrow Again I apologize for this situation, Thank you and have a wonderful day, TLC [redacted]
Hello [redacted] , We have sent a refund check to you for the amount of $for both months of teaWe do apologize for the inconvenience you have had Thank you!
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesNow per your request, we will process a complete refund today order# [redacted] Your credit card account should reflect the refund within 3-business days which is the typical time needed to process through the merchant services and credit card Now I will send out immediately order # [redacted] day express (tracking# [redacted] ) Once again we apologize for any inconvenience Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello, The order # [redacted] was for amount of $and we sent a refund check # [redacted] to you on August 18thThe check # [redacted] was sent to you Thank you
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:]i signed up with TLC via Facebook, the person I signed under lives in Tennessee and I live in Ohio I was not told that this would be an issue at the time I was told that I would get support and training etc., I am not sure how I can get a notarized letter from a person that lives that far! Please advise on how this can possibly happen! I am not trying too make a huge huge issue but because I have invested so much in my business with TLC I feel strongly about this Regards, [redacted] ***
TO TLC: Back in February of 2015; the website did not state the tea having a delay It only stated that it would ship out in the the amount of business days that I paid for I just received my refund on last week after waiting over two months I understand that your company is busy and you may have fell short However; in that case you may need to hire more employees to prevent from having bad customer service and reputations all over the world I have finally received my hard earned money back and I do not plan on ordering anything else from your company or referring anyone to prevent them from going through what I went throughThanks! [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be unsatisfactory to me only because I was the one left paying the overdraft payment because of the company However, I will go ahead and be done with this since I did finally get my original refund back Thank you for all of your help Regards, [redacted]
?Hello,We have sent a refund check [redacted] for the amount of $on 08-18-Can you please verify the billing address you wish for us to re-ship the check.ThanksTotal Life Changes
Good Morning [redacted] , I apologize for the inconvenience had with order [redacted] Unfortunately this order was not shipped to you due to a bad shipping address that we have on file Your order has been successfully refunded, you will see your credit back into your credit card account within 3-business days Let me know if you have any questions, Thank you
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesNow per your request, we will process a complete refund today instead this time we will mail out a check to you by mail to make this process fasterYou should receive withing 2-business daysonce again we apologize for any inconvenience Thank you
Hello Good Day.First of all we want to apologize for any inconvenience that you have had with usI have looked up your account and I see that your method of payment is to your payoneer card, now have you received it and activated your card? once you activate your card that is when you receive your deposit of commissions to your payoneer cardThank you
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesI have looked up your account and I confirmed that your order has already been shipped out (tracking #[redacted] ) It shows there was an attempt to deliver on 04/27/If you do not want the product you can refuse if and we will process a complete refund for your orderOnce again we apologize for any inconvenience Thank you
Good afternoon [redacted] , I apologize for the inconvenience had with both of your orders A refund has been issued today for order number [redacted] and order number [redacted] You should see the credit back into your credit card account within to business days Your first order number [redacted] was refunded for the amount of $100.00, unfortunately I can not recover the shipping cost because this order was shipped to your address and then returned to our office The tracking number on this order is: [redacted] via USPS On order number [redacted] I was able to refund the whole order since you did not want the autoship order and you had emailed us before it was sent You will receive a refund of $on this order Thank you and have a great day
Good afternoon [redacted] , I apologize , this was my mistakeI totally forgot I sent you sample product A full refund has been issued to your credit card account today You will see it reflected in your account within to business days Thank you and have a great day
Greetings, We have received your request for the refund fro the sum of $We have sent a refund check to the address of: [redacted] The tracking for this is available at the bottom of this pageWe do apologize for any inconvenience you have had with Total Life Changes Thank you! Tracking:[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedPlease send the product overnight Regards, [redacted]
Good morning [redacted] S [redacted] , First of all I would like to apologize for this inconvenience I will be personally taking care of this situation I did check your account number: [redacted] and I do see you have two orders: order number [redacted] placed March 7th and order number [redacted] placed April 22nd On June 12th order number [redacted] was chargedback from your bank, which means they took the money you had paid Total Life Changes and put it back to your account On June 18th, the same thing happened with order [redacted] , the money was put back into your account due to the chargeback made from your bank Any questions please let me know, Thank you and have a wonderful day
Hello Good day.We are very sorry for all this delay we have sent out a check to your by mail for your refund Check# [redacted] it was sent out last week you should receive it today or tomorrowThank you
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesI have looked up your account and I confirmed that your order has already been shipped out (tracking #[redacted] )Once again we apologize for any inconvenience Thank you
Hello, The amount of $has been refunded back to your account today October, Thank you
Good Morning ***, I apologize for this inconvenience I certainly will take care of this situation I will be emailing you the check number that is being sent along with the tracking number no later than tomorrow Again I apologize for this situation, Thank you and have a wonderful day, TLC [redacted]
Hello [redacted] , We have sent a refund check to you for the amount of $for both months of teaWe do apologize for the inconvenience you have had Thank you!
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesNow per your request, we will process a complete refund today order# [redacted] Your credit card account should reflect the refund within 3-business days which is the typical time needed to process through the merchant services and credit card Now I will send out immediately order # [redacted] day express (tracking# [redacted] ) Once again we apologize for any inconvenience Thank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Hello, The order # [redacted] was for amount of $and we sent a refund check # [redacted] to you on August 18thThe check # [redacted] was sent to you Thank you
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: [You must provide details of why you are not satisfied with this resolutionPlease type details here:]i signed up with TLC via Facebook, the person I signed under lives in Tennessee and I live in Ohio I was not told that this would be an issue at the time I was told that I would get support and training etc., I am not sure how I can get a notarized letter from a person that lives that far! Please advise on how this can possibly happen! I am not trying too make a huge huge issue but because I have invested so much in my business with TLC I feel strongly about this Regards, [redacted] ***
TO TLC: Back in February of 2015; the website did not state the tea having a delay It only stated that it would ship out in the the amount of business days that I paid for I just received my refund on last week after waiting over two months I understand that your company is busy and you may have fell short However; in that case you may need to hire more employees to prevent from having bad customer service and reputations all over the world I have finally received my hard earned money back and I do not plan on ordering anything else from your company or referring anyone to prevent them from going through what I went throughThanks! [redacted] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be unsatisfactory to me only because I was the one left paying the overdraft payment because of the company However, I will go ahead and be done with this since I did finally get my original refund back Thank you for all of your help Regards, [redacted]
?Hello,We have sent a refund check [redacted] for the amount of $on 08-18-Can you please verify the billing address you wish for us to re-ship the check.ThanksTotal Life Changes
Good Morning [redacted] , I apologize for the inconvenience had with order [redacted] Unfortunately this order was not shipped to you due to a bad shipping address that we have on file Your order has been successfully refunded, you will see your credit back into your credit card account within 3-business days Let me know if you have any questions, Thank you
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesNow per your request, we will process a complete refund today instead this time we will mail out a check to you by mail to make this process fasterYou should receive withing 2-business daysonce again we apologize for any inconvenience Thank you
Hello Good Day.First of all we want to apologize for any inconvenience that you have had with usI have looked up your account and I see that your method of payment is to your payoneer card, now have you received it and activated your card? once you activate your card that is when you receive your deposit of commissions to your payoneer cardThank you
Hello Good Day We apologize for the delay of fulfilling your orderBoth our website and Facebook page had alerted our customers of the delay of the Tea product We are here to help you on everything you need, Now with the growth of our company having over 5, people weekly coming new to our Company, due to demand on the product we did fall behind on the orders we are working very hard to come back in track which we are looking to do so by the end of this monthThis has caused a very high call volume to our Customer Call Center resulting in long wait times and busy signals and a backlog of emails requiring responsesI have looked up your account and I confirmed that your order has already been shipped out (tracking #[redacted] ) It shows there was an attempt to deliver on 04/27/If you do not want the product you can refuse if and we will process a complete refund for your orderOnce again we apologize for any inconvenience Thank you