Good Morning ***, I apologize for the inconvenience, your order number *** has successfully shipped. Your tracking number is 94***via USPS. Thank you and have a great day
Hello, Below you will find the information for your orders that were processed. Order *** has tracking of *** by USPSThis order is in transit to your home and will not be able to be refunded unless returned. Order *** has tracking
of *** by USPSThis order has been deliveredIn order to refund any order that was sent we require for the orders to be returned to TLCThis is stated on our terms and conditions. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will be monitoring my credit acct for your creditIf I don't receive one by Friday I will pursue the Revdex.com againThank you
Hello, We need to look into your account which does require an account number, order number or the digit credit card used to process with Total Life Changes. Thank you
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***
TLC sent me a shipment of product weeks after I put in request to cancel and receive a full refund I explained clearly that after days that I didn't want their product and just wanted a full refund for autoships that they billed me weeks after I put in request, I received an email from TLC stating that I had a shipment comingI responded that I didn't want the shipment of their product, just my refundI also asked what steps to take to return itI never received a response back from their customer supportI tried calling, I tried emailing and each time that I would email them I would get the very same responseNow they don't want to refund me for product they sent weeks after I cancelled? UnacceptableI can send the product back but this will cost me money to ship Terrible customer service
[A
default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
From: *** [mailto:***@yahoo.com] Sent: Friday, October 16, 11:AM To: *** *** Subject: RESPONSE TO YOUR COMPLAINT ID NO *** I received a mail from you stating that TOTAL LIFE CHANGE COY has responded to my complain with ID no ***.My address has always been the one you have and I have received several parcels from other sources with this same address. I will give my address again, so they can send my stuffs. *** *** *** *** *** *** ***, ***. Bayelsa State ***7581. Thank you for your assistance. *** Sent from Samsung tablet
Regards,
*** ***
Hello Good Day.We apologize for the delay of fulfilling your orderBoth
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,
people weekly coming new to
our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this monthThis has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responsesNow per your request, we
will process a complete refund today for order ***Your credit card account should reflect
the refund within 3-business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenienceNow order #*** was already send out with tracking# 94***
Thank you
Good Morning *** *** (***), I apologize for the inconvenience had with order number ***. It has been refunded today. Please check your credit card account within business days. Let me know if you have any questions, Thank you
Hello, We do apologize for the inconvenience you are having trying to reach our customer service department. If you wish for a refund please return everything you have unused to the address listed below and we be glad to give you the full refund of your orders.Your account has been...
flagged so we make sure to have this completed for you. [redacted]Thank you!
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. I have looked up your
account and I confirmed that your order has already been shipped out (tracking
#94[redacted]32 ). Once again we apologize for any
inconvenience.
Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, your refund has already been refunded to your account on 05/01/2015, you should now see the credit back to your bank account.
Once again we apologize for any inconvenience.
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. We will be shipping out your order today express mail. you should receive it within 2-3 business days. once again we apologize for any inconvenience.
Thank you
Hello [redacted], We have sent a refund check to you for the amount of $85.57 for both months of tea. We do apologize for the inconvenience you have had. Thank you!
Good Afternoon [redacted], I apologize for the inconvenience you had with your orders. Upon signing in to TLC it does let you know about the autoship, (monthly shipment) it needs to be cancelled if it is not wanted. I do see that it is cancelled and you were able to return all of...
the orders to us. A refund has been issued to you for all orders. Again I apologize for the inconvenience and if you have any questions please let me know, Thank you TLC [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello, We have verified your account. On November 3 2015 we received the product back to Total Life Changes LLC. We refunded your order for the amount of $159.90 without shipping the following of receiving your product. Attached is the forms from our systems showing we have refunded your...
account. If you did have a cancelled credit card we are yet to this day to receive notifications on receiving those funds back from your credit card company. A dispute was made and we received it on January 4 2016 for the product that was refunded back to the account. If you believe we have yet to credit your account please send us the email to [redacted]@totallifechanges.com , where the bank is reversing the charges back to TLC that were declined so TLC can find a different form of credit to you via check. Thank you
Good Morning [redacted], I apologize for this inconvenience. I certainly will take care of this situation. I will be emailing you the check number that is being sent along with the tracking number no later than tomorrow. Again I apologize for this situation, Thank...
Good Morning ***, I apologize for the inconvenience, your order number *** has successfully shipped. Your tracking number is 94***via USPS. Thank you and have a great day
Hello, Below you will find the information for your orders that were processed. Order *** has tracking of *** by USPSThis order is in transit to your home and will not be able to be refunded unless returned. Order *** has tracking
of *** by USPSThis order has been deliveredIn order to refund any order that was sent we require for the orders to be returned to TLCThis is stated on our terms and conditions. Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will be monitoring my credit acct for your creditIf I don't receive one by Friday I will pursue the Revdex.com againThank you
Hello, We need to look into your account which does require an account number, order number or the digit credit card used to process with Total Life Changes. Thank you
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
[You must provide details of why you are not satisfied with this resolutionPlease type details here:]
Regards,
*** ***
TLC sent me a shipment of product weeks after I put in request to cancel and receive a full refund I explained clearly that after days that I didn't want their product and just wanted a full refund for autoships that they billed me weeks after I put in request, I received an email from TLC stating that I had a shipment comingI responded that I didn't want the shipment of their product, just my refundI also asked what steps to take to return itI never received a response back from their customer supportI tried calling, I tried emailing and each time that I would email them I would get the very same responseNow they don't want to refund me for product they sent weeks after I cancelled? UnacceptableI can send the product back but this will cost me money to ship Terrible customer service
[A
default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
From: *** [mailto:***@yahoo.com] Sent: Friday, October 16, 11:AM To: *** *** Subject: RESPONSE TO YOUR COMPLAINT ID NO *** I received a mail from you stating that TOTAL LIFE CHANGE COY has responded to my complain with ID no ***.My address has always been the one you have and I have received several parcels from other sources with this same address. I will give my address again, so they can send my stuffs. *** *** *** *** *** *** ***, ***. Bayelsa State ***7581. Thank you for your assistance. *** Sent from Samsung tablet
Regards,
*** ***
Hello Good Day.We apologize for the delay of fulfilling your orderBoth
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,
people weekly coming new to
our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this monthThis has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responsesNow per your request, we
will process a complete refund today for order ***Your credit card account should reflect
the refund within 3-business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenienceNow order #*** was already send out with tracking# 94***
Thank you
Good Morning *** *** (***), I apologize for the inconvenience had with order number ***. It has been refunded today. Please check your credit card account within business days. Let me know if you have any questions, Thank you
Hello, We do apologize for the inconvenience you are having trying to reach our customer service department. If you wish for a refund please return everything you have unused to the address listed below and we be glad to give you the full refund of your orders.Your account has been...
flagged so we make sure to have this completed for you. [redacted]Thank you!
Hello, A refund check for the amount of $45.62 has been sent to you to the billing address of [redacted], MD [redacted].Check #[redacted] Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. I have looked up your
account and I confirmed that your order has already been shipped out (tracking
#94[redacted]32 ). Once again we apologize for any
inconvenience.
Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you...
may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, your refund has already been refunded to your account on 05/01/2015, you should now see the credit back to your bank account.
Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. We will be shipping out your order today express mail. you should receive it within 2-3 business days. once again we apologize for any inconvenience.
Thank you
Hello [redacted], We have sent a refund check to you for the amount of $85.57 for both months of tea. We do apologize for the inconvenience you have had. Thank you!
Good Afternoon [redacted], I apologize for the inconvenience you had with your orders. Upon signing in to TLC it does let you know about the autoship, (monthly shipment) it needs to be cancelled if it is not wanted. I do see that it is cancelled and you were able to return all of...
the orders to us. A refund has been issued to you for all orders. Again I apologize for the inconvenience and if you have any questions please let me know, Thank you TLC [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello, We have verified your account. On November 3 2015 we received the product back to Total Life Changes LLC. We refunded your order for the amount of $159.90 without shipping the following of receiving your product. Attached is the forms from our systems showing we have refunded your...
account. If you did have a cancelled credit card we are yet to this day to receive notifications on receiving those funds back from your credit card company. A dispute was made and we received it on January 4 2016 for the product that was refunded back to the account. If you believe we have yet to credit your account please send us the email to [redacted]@totallifechanges.com , where the bank is reversing the charges back to TLC that were declined so TLC can find a different form of credit to you via check. Thank you
Good Morning [redacted], I apologize for this inconvenience. I certainly will take care of this situation. I will be emailing you the check number that is being sent along with the tracking number no later than tomorrow. Again I apologize for this situation, Thank...
you and have a wonderful day, TLC [redacted]