Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today for order# [redacted]. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card. Now order [redacted] was already shipped out with tracking#94[redacted]13 expected delivery date on may 29 2015. Once again we apologize for any inconvenience.
Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please send the product overnight.
Regards,
[redacted]
Hello Good day.We are very sorry for all this delay we have sent out a check to your by mail for your refund Check# [redacted] it was sent out last week you should receive it today or tomorrow. Thank you
Good Morning [redacted], I have been in contact with you regarding order number [redacted]. I spoke to the accounting department and we will be issuing a new check for your refund without cost. I will be letting you know the check number and the date it goes out. Thank you...
Hello [redacted], We have reviewed your account. The order you purchased from Total Life Changes on March, 8 2016 for the amount of $50.94 has been refunded in full to your card ending in [redacted]. The refund should appear in your account within the next 3-5 business days. Total Life...
Changes would like to apologize for the customer service experience you received. All agents who took care of your case will have full training in customer care. Thank you
Hello, You have been refunded for the order #[redacted] for the amount of $144.85 for the product that was returned. We do not refund the shipping. The order [redacted] has also been refunded for what was returned which was the coffee only. You were refunded $19.95. Also, order #[redacted] has been...
refunded $144.95. We do apologize for the inconvenience. Thank you.
Good Morning [redacted], I apologize for the inconvenience had with order [redacted]. Unfortunately this order was not shipped to you due to a bad shipping address that we have on file. Your order has been successfully refunded, you will see your credit back into your credit...
card account within 3-5 business days. Let me know if you have any questions, Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Is it possible for Total Life Changes to provide me with the check number for my refund and the date it was sent? To date, of course, I have not received my refund and I believe this is yet another stall tactic from them. They have told me on at least three (3) different occasions that my refund was in the process of being sent to me. They obviously have no intention of refunding my money. Please respond at your convenience and thank you for all your help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:I do not see a resolution here to accept
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]
?Hello,We have sent a refund check [redacted] for the amount of $45.62 on 08-18-2015. Can you please verify the billing address you wish for us to re-ship the check.ThanksTotal Life Changes
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Hello, In order for Total Life Changes to provide a refund, the product needs to be purchased directly from our website with your credit card. Otherwise, you will need to receive the refund from the representative that you paid for the product. Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today for order# [redacted]. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card. Now order [redacted] was already shipped out with tracking#94[redacted]13 expected delivery date on may 29 2015. Once again we apologize for any inconvenience.
Thank you
Hello, The amount of $79.95 has been refunded back to your account today October,20 2015. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Please send the product overnight.
Regards,
[redacted]
Hello Good day.We are very sorry for all this delay we have sent out a check to your by mail for your refund Check# [redacted] it was sent out last week you should receive it today or tomorrow. Thank you
Good Morning [redacted], I have been in contact with you regarding order number [redacted]. I spoke to the accounting department and we will be issuing a new check for your refund without cost. I will be letting you know the check number and the date it goes out. Thank you...
and have a great day, TLC [redacted]
Hello [redacted], We have reviewed your account. The order you purchased from Total Life Changes on March, 8 2016 for the amount of $50.94 has been refunded in full to your card ending in [redacted]. The refund should appear in your account within the next 3-5 business days. Total Life...
Changes would like to apologize for the customer service experience you received. All agents who took care of your case will have full training in customer care. Thank you
Hello, You have been refunded for the order #[redacted] for the amount of $144.85 for the product that was returned. We do not refund the shipping. The order [redacted] has also been refunded for what was returned which was the coffee only. You were refunded $19.95. Also, order #[redacted] has been...
refunded $144.95. We do apologize for the inconvenience. Thank you.
Good Morning [redacted], I apologize for the inconvenience had with order [redacted]. Unfortunately this order was not shipped to you due to a bad shipping address that we have on file. Your order has been successfully refunded, you will see your credit back into your credit...
card account within 3-5 business days. Let me know if you have any questions, Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Is it possible for Total Life Changes to provide me with the check number for my refund and the date it was sent? To date, of course, I have not received my refund and I believe this is yet another stall tactic from them. They have told me on at least three (3) different occasions that my refund was in the process of being sent to me. They obviously have no intention of refunding my money. Please respond at your convenience and thank you for all your help.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:I do not see a resolution here to accept
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
[redacted]
?Hello,We have sent a refund check [redacted] for the amount of $45.62 on 08-18-2015. Can you please verify the billing address you wish for us to re-ship the check.ThanksTotal Life Changes
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Hello, In order for Total Life Changes to provide a refund, the product needs to be purchased directly from our website with your credit card. Otherwise, you will need to receive the refund from the representative that you paid for the product. Thank you