Hello, The order # [redacted] was for amount of $45.62 and we sent a refund check # [redacted] to you on August 18th. The check #[redacted] was sent to you. Thank you
Hello Good day.I apologize for any inconvenience. You can just refuse the package and take it to the post office and drop off as refuse it will than return to us. Now we have send out a check through mail with your refund on 05/20/2015 you should now receive it any day. Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request we refunded back your money we have sent out a check by mail last week for the whole refund of your order. once again we apologize for any inconvenience. Thank you
Good afternoon [redacted], I apologize , this was my mistake. I totally forgot I sent you sample product. A full refund has been issued to your credit card account today. You will see it reflected in your account within 3 to 5 business days. Thank you and have a great day
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Hello, We have an email that you do have on our accounts where you confirm you received your product from our Manager. Please verify---------- Forwarded message ----------From: [redacted]mah [redacted] <[redacted]@gmail.com>Date: Tue, Nov 3, 2015 at 12:13 PMSubject: Fwd: Fwd:...
TLC ShippingTo: [redacted] TLC <[redacted]@totallifechanges.com>Below is an email from her acknowledging receipt for order number [redacted].Thank you.---------- Forwarded message ----------From: [redacted] <[redacted]@yahoo.com>Date: Tue, Nov 3, 2015 at 12:34 PMSubject: Re: Fwd: TLC ShippingTo: [redacted]mah [redacted] <[redacted]@gmail.com>[redacted], Yes, finally package received on my return home Monday.The confusion was started by a TLC staff who, on enquiry about tracking the package since it was yet to be received, said there was no record of its shipment and offered customer a refund. This was before delivery in [redacted] anyway.Then TLC mailed me that letter I raised questions on.Regards, [redacted]
Hello, We would like to verify more information. In order to proceed with the refund requested, we will need the order account number and or full account number in which you are enrolled with Total Life Changes LLC. We have no information under the name " [redacted]". Please...
verify the information to proceed. Thank you Total Life Changes LLC###-###-####
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today order# [redacted]. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card. Now I will send out immediately order #[redacted] 2 day express (tracking# 94[redacted]38 ) Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. We will send out a check by mail with your complete refund.
Once again we apologize for any inconvenience.
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. I have looked up your
account and I confirmed that your order has already been shipped out (tracking
#94[redacted]08 ) It shows there was an attempt to deliver on 04/27/2015 . If you do not want the product you can refuse if and we will process a complete refund for your order. Once again we apologize for any
inconvenience.
Thank you
Good afternoon [redacted], I apologize for the inconvenience had with both of your orders. A refund has been issued today for order number [redacted] and order number [redacted]. You should see the credit back into your credit card account within 3 to 5 business days. Your...
first order number [redacted] was refunded for the amount of $100.00, unfortunately I can not recover the shipping cost because this order was shipped to your address and then returned to our office. The tracking number on this order is: 94[redacted]70 via USPS . On order number [redacted] I was able to refund the whole order since you did not want the autoship order and you had emailed us before it was sent. You will receive a refund of $45.62 on this order. Thank you and have a great day
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now I have pulled up your account and a refund check# [redacted] has been sent to you through mail on May 20 2015. If you have not yet received your check please let us know
and we will verify for you.
Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Good Day.I have pulled up your account, and I see that we have sent out a check through mail for your refund it was sent out on 05/20/2015 so you should now be expecting it any day now. once again we apologize for all the inconvenience. Thank you
Good morning [redacted] S [redacted], First of all I would like to apologize for this inconvenience. I will be personally taking care of this situation. I did check your account number: [redacted] and I do see you have two orders: order number [redacted] placed March 7th and order number...
[redacted] placed April 22nd. On June 12th order number [redacted] was chargedback from your bank, which means they took the money you had paid Total Life Changes and put it back to your account. On June 18th, the same thing happened with order [redacted], the money was put back into your account due to the chargeback made from your bank. Any questions please let me know, Thank you and have a wonderful day
Hello,We have reviewed your account and we have sent one month of tea worth of $45.62. We have sent this one month of tea tot he following address;[redacted]
USAThank you
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
As of Today 05/04/2015 I haven't received a email or the product. What does any day mean I've already wait 2 months. My nephew ordered his tea 1 to 2 weeks after I did, he received his order 2 weeks ago. At this point I am very unhappy with this company and right now all I want is a refund.
Regards,
[redacted]
Hello, The order # [redacted] was for amount of $45.62 and we sent a refund check # [redacted] to you on August 18th. The check #[redacted] was sent to you. Thank you
Hello Good day.I apologize for any inconvenience. You can just refuse the package and take it to the post office and drop off as refuse it will than return to us. Now we have send out a check through mail with your refund on 05/20/2015 you should now receive it any day. Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request we refunded back your money we have sent out a check by mail last week for the whole refund of your order. once again we apologize for any inconvenience. Thank you
Good afternoon [redacted], I apologize , this was my mistake. I totally forgot I sent you sample product. A full refund has been issued to your credit card account today. You will see it reflected in your account within 3 to 5 business days. Thank you and have a great day
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Thank you
Hello, We have an email that you do have on our accounts where you confirm you received your product from our Manager. Please verify---------- Forwarded message ----------From: [redacted]mah [redacted] <[redacted]@gmail.com>Date: Tue, Nov 3, 2015 at 12:13 PMSubject: Fwd: Fwd:...
TLC ShippingTo: [redacted] TLC <[redacted]@totallifechanges.com>Below is an email from her acknowledging receipt for order number [redacted].Thank you.---------- Forwarded message ----------From: [redacted] <[redacted]@yahoo.com>Date: Tue, Nov 3, 2015 at 12:34 PMSubject: Re: Fwd: TLC ShippingTo: [redacted]mah [redacted] <[redacted]@gmail.com>[redacted], Yes, finally package received on my return home Monday.The confusion was started by a TLC staff who, on enquiry about tracking the package since it was yet to be received, said there was no record of its shipment and offered customer a refund. This was before delivery in [redacted] anyway.Then TLC mailed me that letter I raised questions on.Regards, [redacted]
Hello, We would like to verify more information. In order to proceed with the refund requested, we will need the order account number and or full account number in which you are enrolled with Total Life Changes LLC. We have no information under the name " [redacted]". Please...
verify the information to proceed. Thank you Total Life Changes LLC###-###-####
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today order# [redacted]. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card. Now I will send out immediately order #[redacted] 2 day express (tracking# 94[redacted]38 ) Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. We will send out a check by mail with your complete refund.
Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now per your request, we
will process a complete refund today. Your credit card account should reflect
the refund within 3-5 business days which is the typical time needed to process
through the merchant services and credit card.
Once again we apologize for any inconvenience.
Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. I have looked up your
account and I confirmed that your order has already been shipped out (tracking
#94[redacted]08 ) It shows there was an attempt to deliver on 04/27/2015 . If you do not want the product you can refuse if and we will process a complete refund for your order. Once again we apologize for any
inconvenience.
Thank you
Good afternoon [redacted], I apologize for the inconvenience had with both of your orders. A refund has been issued today for order number [redacted] and order number [redacted]. You should see the credit back into your credit card account within 3 to 5 business days. Your...
first order number [redacted] was refunded for the amount of $100.00, unfortunately I can not recover the shipping cost because this order was shipped to your address and then returned to our office. The tracking number on this order is: 94[redacted]70 via USPS . On order number [redacted] I was able to refund the whole order since you did not want the autoship order and you had emailed us before it was sent. You will receive a refund of $45.62 on this order. Thank you and have a great day
Hello,We do apologize for the experience you received. As of today we have refunded your account the amount of $92.95. Thank you
Hello Good Day.
We apologize for the delay of fulfilling your order. Both
our website and Facebook page had alerted our customers of the delay of the Tea
product. We are here to help you on
everything you need, Now with the growth of our company having over 5,000
people weekly coming...
new to our Company, due to demand on the product we did
fall behind on the orders we are working very hard to come back in track which
we are looking to do so by the end of this month. This has caused a very high
call volume to our Customer Call Center resulting in long wait times and busy
signals and a backlog of emails requiring responses. Now I have pulled up your account and a refund check# [redacted] has been sent to you through mail on May 20 2015. If you have not yet received your check please let us know
and we will verify for you.
Thank you
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Hello Good Day.I have pulled up your account, and I see that we have sent out a check through mail for your refund it was sent out on 05/20/2015 so you should now be expecting it any day now. once again we apologize for all the inconvenience. Thank you
Good morning [redacted] S [redacted], First of all I would like to apologize for this inconvenience. I will be personally taking care of this situation. I did check your account number: [redacted] and I do see you have two orders: order number [redacted] placed March 7th and order number...
[redacted] placed April 22nd. On June 12th order number [redacted] was chargedback from your bank, which means they took the money you had paid Total Life Changes and put it back to your account. On June 18th, the same thing happened with order [redacted], the money was put back into your account due to the chargeback made from your bank. Any questions please let me know, Thank you and have a wonderful day
Hello,We have reviewed your account and we have sent one month of tea worth of $45.62. We have sent this one month of tea tot he following address;[redacted]
USAThank you
Hello Good Day.We apologize for this inconvenience. We have sent out today a replacement of your Resolution with tracking # 94[redacted]14.Thank you
[A default letter is provided here which indicates your rejection of the business's offer.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this offer appear below:
As of Today 05/04/2015 I haven't received a email or the product. What does any day mean I've already wait 2 months. My nephew ordered his tea 1 to 2 weeks after I did, he received his order 2 weeks ago. At this point I am very unhappy with this company and right now all I want is a refund.
Regards,
[redacted]