Total Watch Repair

I posted my watch from U.K for repair and would highly recommend this company They were first class in replying to any concerns I had and if necessary would definitely use this company again

I have a Luminox F-Nighthawk which is no longer produced, and which I treasure dearlyLike most "watch people", I was reluctant to ship my watch away for service Total Watch Repair was exceptional to deal with They fulfilled every promise from their websiteI shipped the watch to them and they acknowledged as soon as it arrived I received a detailed estimate for service within the week, and the total overhaul and cleaning was performed within three weeksThe invoice I received via email was exactly as quotedI paid on line, and the watch was shipped out the same afternoon, and arrived on the promised dateI've already referred a friend who also has a Luminox in his collectionThis was one of the easiest transactions I've had on line, and my Nighthawk looks like new and runs perfectly

Total Watch Repair is and excellent company, provides fast and overwhelmingly competent repair for simple and complicated watch problems My most recent submicssion was an antique Enlgish watch which now works very well and is in excellent condition, especially aftyer transport to indiana from California

I experienced first class customer service both times that I calledThe item sent was as described and a small issue regarding an accessory was quickly and cheerfully resolvedThey also offer great prices on their merchandise

Excellent service as usualHighly recommend

Exceptionally pleased with all aspects of the service and repair that I received from Total Watch RepairIt was like receiving a new watch at a fraction of the priceDefinitely would use them again

I am very pleased with the work conductedIt was complex given the age and complexity of the Seiko Chronograph watch you repairedI was also happy with the repair to the bracelet given that it would have been difficult to find a good match to the watch itself The only negative was the time it took to get the watch back to meMore frequent updates of progress would be useful ***

Fast response to inform customers that the merchandise they mailed reached the businessI really appreciate thatWill submit another review on the actual repairs

Awesome customer service

Total watch repair came thru in repairing/refurbishing my Seiko kinetic watch when the Seiko company said it was too old, parts not available, etc Watch and band came back like new, giving me a great timepiece that will give many more years of service Responsive, honest, and timely in all dealings

My year old [redacted] was beautifully repaired and cleaned by this business after my local jeweler told me it could not be repaired The staff was great to work with and did exactly what they said they would do I am VERY satisfied

Very pleased with my experienceMy watch was repaired and after I received it I had problems with itCalled the company and they immediately sent me a mailing label to return the watchThey kept in contact with me and when the watch was returned it was ok

This is the most professional watch repair company I've ever dealt with They gave me good advice about the repair, facilitated the repair in an exemplary manner and were always keeping me posted as to progress There was a small issue (not their fault) that they also took care of quickly and professionally Their shipping is prompt and secure They also have the most rare commodity real and expedient customer service All in, a great company to do business with

A ridiculous price to pay for a watchbandHowever it fit perfectly and was delivered super fastdefinitely would recommend them if you need repairs

My experience to Total Watch Repair was a complete pleasureThey answered my questions before I sent my watch in, repaired the watch and sent it back quicklyI had not been able to wear the watch for a few years and was thrilled to have it backThanks again TWR for the great experienceSincerely, ***

I have been extremely pleased with Total Watch RepairThey are professional, timely, and follow up extremely wellThey have worked on three watches for me from simple battery replacements to a major overhaul and parts replacement for a year old [redacted] which I value immenselyTheir fees are reasonable I am very pleased and recommend them highly

I have only had POSITIVE interactions with TOTAL....they have excellent customer service, even when the error is mine, they do their utmost to help fix the problem

The repair to my fifty year old wristwatch is superb and the warranty for the repair, that was utilized, is outstanding

I just wanted to take the time to commend Emily Cwho took the time to answer all my questions and to assist me with making sure I was ordering the products I needed She was very helpful and very professional

Total Watch Repair did not do all of the work agreed to prior to paymentI requested a bad link removal on a watch bracelet, new links installed and a third link to be sent with the watch (uninstalled)I paid in full for the agreed work Total Watch repair returned the watch with the new links installed (nice work) but did not remove the bad link or send the additional link as per our agreementI have attempted to contact total watch repair times via emailMy first email was ignored, my second was replied to on a Friday afternoon and I was asked to wait until Monday for a replyI have not heard any reply despite a third email requesting help on this I paid for items on an invoice and received only despite paying for all Total watch was not responsive to my follow up emails