Toys R Us

Please be advised we are unable to accommodate the consumer's requestAs we are unable to assist with issues specific to credit cards, our best recommendation would be to reach out to *** directly in regards to your specific issue; you can reach them at *** We have documented this
under case *** * and should the consumer wish to take advantage of this offer in the future, they can call *** and reference this case number, as any agent can help them redeem the 15% code. At this time TRU considers this matter closed

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advise the sale of Nintendo's NES was met with overwhelming demand and had limited inventoryThough we are not able to implement rain checks on this item, we do expect additional consoles to arrive in stores between now and Christmas and encourage you to check with your local
Toys"R"Us. Thanks,Executive Customer Service

Complaint: ***
I am rejecting this response because:This is the seventh business day since the credit was supposed to have been issued and there has still been no refund posted or pending to my original form of payment (AMEX). This is supposed to have been the maximum length of time to wait to see this credit post to my account. I had had credits issued previously and have never waited this long for a refund to actually post (usually or 3 business days).
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the
business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advised we sent the items to the address registered on the consumers registryOnce the order has been placed we are unable to make any modificationsAs a one-time courtesy we have credited the consumer back to their original form of paymentThanks, Vanesa V*** Coordinator, Executive
Guest Services

[A default letter
is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Toys"r"us still denied the second charge made on
the 17th, but agreed to refund me as a one time courtesy[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advised we attempted to resolved this complaint directly with the consumerWe were unable to connect with the consumer at this time to further assist
"margin: 0in 0in 10pt;">Thanks,Executive Customer Service

Britnee, We spoke to the *** representative regarding the difference between the *** and the *** is the control panel inside the systemWe are willing to change out the control panel inside but not replace the entire systemWhat he was quoted originally was the ***, not
the ***When the invoice was created there was a clerical error showing the wrong itemWe explained to Mr*** that the error was made and that the *** was substantially more expensive then what he paid but he wants us to pay out of pocket for thatWe did NOT originally send the bid showing the ***, it was the ***Our technician was called back out to his home on different occasions for the exact same reason each time and that was to go over all the equipment each time, we did not bill that to him although we had to pay our technician
What we will do is switch out the internal control panel for him but not replace the entire systemHe can call *** and verify that the only difference is the actual control panelPlease let me know if this is acceptable to Mr*** or not
I am attaching the original estimate as well as the receipt that he signedHe also deducted $from our invoice for materials he wanted used and we did not charge him for the work
Thank you,
*** ***
Construction Coordinator
Immediate Pool Builders, LLC
###-###-#### phone
###-###-#### fax
***@immediatepools.com

Please be advised we have processed a credit back to the consumers original form of paymentThe consumer will receive email confirmation on when they can expect to see the credit back on their accountWe will consider this matter closed Thanks, VanesaExecutive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me Thank you for your assistance
Regards,
*** ***

Please Be Advised,We will be handling this concern with the consumer directlyWe have called the phone number listed and left a voicemail with the contact information for our corporate office.Thank You,Gaurav S*Executive Customer Service

Complaint: ***
I am rejecting this response because: The advertising is in bad faithThe statement free shipping is just that free shippingIf it is free shipping over an order of a certain amount the company must clearly state so....As does ***The company to whom my complaint is addressed is contravening good faith rulesI will not be shunted off to their nonsensical sites I insist they be clear and straightforward in their claims
Regards,
*** ***

Please be advised we have created a $discount code that can be used to price match the item cancelled off the consumers orderWe will consider this matter closed.***Thanks, *** V***

I ordered two different skateboards via Toys ‘R’ Us online on 3/11/for a birthdayI paid $for USPS Priority (2-business days), instead of choosing Economy shipping that would have been free, so that I would have them in time for the birthdayI received one skateboard on 3/17/and the other on 3/18/The second skateboard I received was the wrong oneI called Toys 'R' Us to get the correct item shipped to me and to have the shipping ($4.99) refunded to me since I paid extra to have the skateboards by a certain timeI was informed then that I would have to return the incorrect skateboard through the mail and could not return it to a store because “in-store wouldn’t be able to issue my refund” I received my shipping label via email and a confirmation email for my replacement orderI mailed the skateboard on 3/22/and received a confirmation email from Toys ‘R’ Us stating they had received confirmation from the US Postal Service that the “merchandise was on its way” to their distribution centerOn 3/26/I received an email from Toys ‘R’ Us to remind me that my return was still required and if it was not received by 4/18/they would charge me for the amount of the unreturned skateboard ($23.79)On 3/30/2016, I received a confirmation email from Toys ‘R’ Us informing me that they had received my return and, once processed, I would receive a final notification that my refund was underway On 4/2/I received another email reminding me that my return was required or I would be chargedI disregarded the email under the assumption that the skateboard may not have been processed yet since I also hadn’t received my refund yetAs of 4/7/I had still not received my refundI called Customer Service and asked when I should expect the refundThe woman I spoke with said that there was nothing in their system about a refund and that my “issue had already been resolved”I had to explain the entire situation to her, several times, and kindly tell her that I was just asking for the refund on the shipping because of Toys ‘R’ U’s errorShe asked me for a confirmation number for the refund and I told her I was never given one, and I only had the confirmation number for the replacement shippingShe then proceeded to tell me that there was nothing she could do since I “couldn’t give her a confirmation number”After arguing for over an hour, the woman said she would “see what she could do” and placed me on yet another holdWhen she returned she said that I would receive a confirmation email within hours from their “team” about my problem and that I would receive the refund in 5-business daysOn 4/9/I finally received the refund! I was naïve enough to think that this matter had been resolvedOn 4/19/2016, I received an email from Toys ‘R’ Us informing me that my account had been charged since they had not received my return! Furious, I checked my account hoping for this to be an errorIt was not so I called Customer Service yet againI explained the entire situation, including all of the emails I had received throughout the entire process I also gave the gentleman on the phone the tracking number for the return and demanded that my money be returned to my accountHe looked everything up and said that they HAD received the return and he was “sorry about that”When I asked why I was charged when they obviously had it he replied with “sometimes our systems don’t update right”He then informed me that the money would be returned in 5-business daysI’m glad the amount charged is below $or else I would have to wait 5-business days for money to be returned to me that was WRONGFULLY taken out! I have never had such a horrible experience with ANY businessThis entire situation has been a nightmare that all started because Toys ‘R’ Us made an error and then continued to make several more unnecessary errors! I will never again purchase anything from Toys ‘R’ Us via onlineI’ve had wonderful experiences every time I have visited a store, and it’s pathetic that that is what I will be limited to from now on

Prices were NOT correct a Xbox game was suppose to be n I was charged I ordered from them again and boxes for toys were opened and damaged !!
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

Complaint: ***
I am rejecting this response because: the original price of the price match was $224.98, This price was NOT just for *** *** members, it was for ALL members, which I had informed the representative of, and she also saw that this WAS IN FACT THE PRICE FOR ALL CUSTOMERS! It took me over two hours to get them to do this SIMPLE price match, and in the end result, they charged my card MORE than what was supposed to be charged, and also charged my card WITHOUT MY CONSENT! I was told that because of this, my DEBIT CARD would receive the refund, plus 15%I spoke with a supervisor of a supervisor, and she said she would listen to the calls and call me back, but of course there was NEVER a call back, because they knew they were in the wrong!
Regards,
*** ***