Toys R Us

Please be advised we were unable to reach the consumer at this timeWe left the consumer a voice mail and provided a contact number if the complaint haven't been solved.Thanks, Executive Customer Service

[A default letter is provided here which indicates your acceptance of the business's response. If you
wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Please be advised, We are handling this concern with the consumer directly and will update accordingly.Thank You,Gaurav S*Executive Customer Service

Please Be Advised, We will be handling this concern with the consumer directlyWe have called the phone number listed and left a voicemail with information to call our corporate office directlyThank You, Gaurav S*** Executive Customer Service

Please be advised we are having someone from our store team reach out to the consumer and assist
Thanks,
***
Executive Customer Service

Please be advised we processed an urgent removal request for the consumers email address
Thanks,
***
Executive Customer Service

Please Be Advised,We have issued the consumer a full refund of back to their original form of tenderThe consumer will receive an email within the next 24-hours with the confirmation number and other details about the refund.Thank You,Gaurav S*Executive Customer Service

Complaint: ***
I am rejecting this response because:
The attachment shows multiple times I spoke to them and was told over and over the money would be in the bank , their emails make it look like I just contacted them, my grandson went without a present because of them, my money is in the bank it came yesterday, like I said if the money would have been back when they said it would the first or even second time I would have been satisfied but now I'm not, I feel they should send the toy to show they are truly sorry
Regards,
*** ***

Please be advised, on our Toys R Us and Babies R Us websites all items are eligible for towards the free shippingWe also indicate that shipping surcharges may apply on large and/or heavy weight itemsPlease see the link provided,
http://www.toysrus.com/shop/index.jsp?categoryId=3554259&ab=Tru_homepage_aspot:b...⇄ or view our help desk content on the website please view this link, http://www.toysrus.com/helpdesk/index.jsp?ab=TRU_Header:Utility1:Help:Home-Page#...⇄ will consider this matter closed Thanks, Executive Customer Service

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: No the issue has not been resolved and the store has never contacted
meI contacted them but was informed by the store manager that they could not help me because my bank was at fault for not posting the transactionBut that was not true I have proof ( statement of transaction from my bank showing when the check was sent through)that the transaction was not sent to my bank until a month and a half after the check was written
Regards,
*** ***

Please be advise, we attempted to reach the customer to further assist but was unsuccessfulWe also follow up with the customer via email *** to provide us the best contact number in order to better address with their concerns.Thanks, SuomaraExecutive Customer Service

Please be advised our records indicate the dresser was received by '*** ***' on 9/at 12:48PM as per ***, third party delivering companyThe tracking number *** shows as successfully deliveredWe will consider this matter resolved Thanks, Vanesa Executive Customer Service

Complaint: ***
I am rejecting this response
because:
No the issue has not been resolved and the store has never contacted meI contacted them but was informed by the store manager that they could not help me because my bank was at fault for not posting the transactionBut that was not true I have proof ( statement of transaction from my bank showing when the check was sent through)that the transaction was not sent to my bank until a month and a half after the check was written
Regards,
*** ***

Please have the consumer confirm if this issue was resolved when the Store Manager contacted them on 10/10/
Thanks,
Vanesa
Executive Customer Service

Please be advised we were unable to reach the consumer at this timeWe left the consumer a voice mail and provided a contact number if the complaint haven't been solvedThanks,
Executive Customer Service

Please be advised we are unable to accommodate the consumer's requestAs we are unable to assist with issues specific to credit cards, our best recommendation would be to reach out to *** directly in regards to your specific issue; you can reach them at *** We have documented this
under case *** * and should the consumer wish to take advantage of this offer in the future, they can call *** and reference this case number, as any agent can help them redeem the 15% code. At this time TRU considers this matter closed

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Placed an order 12/21/paid extra to have delivered by Christmas, when I received the FedEx tracking delivery date is set to 12/ Called Toys R Us and they would do nothing except to tell me I can go purchase another $item at a store and then return the item that is shipping to me What about the extra money I paid to get it here by the 25th Well if it doesn't show up then yes you can call us back