Tramita LLC

Attached you will find a screenprint of the Status Update webpage showing proof how you had access 24/*/365 to the information, regardless if you received the emails we sent to the email address you listed on the order form.  The email address on this complaint is not on the order form, therefore you likely are not checking the correct email address' mail.  We never received a request to change the email address on the order form.
 
The webpage you made the order on, the Terms and Conditions, and the excerpt added to that pending invoice all mention the payment steps.  You first pay our service fee of $49 plus tax, and then billed for all items on the order form.  The "invoice" you sent is actually a [redacted] RECEIPT, showing how you paid the TRAMITA SERVICE FEE as clearly states.
 
And just to go with what you are saying, having paid the "fixed fee of $49 plus tax" for all orders, --> what about all those orders that clients requesting multiple copies, paying the extra $15 rush fee (where available), legalization service ($50 in the US except NY, $85 in NY .. per certificate), international shipping ($25 economy or $50 priority), Vital Records Office extra fees for searches, etc.   Do we do those for free?
 
If you wish for a refund, please contact [redacted] to file a DISPUTE and we will refund immediately.  If you file a CLAIM or CHARGEBACK, we will provide proof of service provided and invoice never paid.  We made no error on this order, it just seems that you didn't read the section about the payment steps prior to submitting the order.

I read all the bad reviews after submitting my order and was extremely worried because I wasn't getting emailed back, however I ended up calling and the lady that answered was extremely helpful and submitted and fixed all the mistakes. Two days later I received my birth certificate with no mistakes so after ordering I had my birth certificate in hand within a week. I will use this company again!

Payments made through [redacted] are linked to our system by the email address used to make the payment, which if does not match the email address on the order form, it sometimes will not get linked to our system.  To resolve this on those orders, a message is sent to the email address on the order...

form asking for proof of payment, the order has been cancelled until proof can be provided.  Many orders are submitted, but then the requestor doesn't complete the [redacted] step and those orders receive the same emails.Regarding this order, the proof was provided under a different email address.  It should have been located sooner, that is an error on our side.  But in these cases, we will waive the Vital Records Office's fees and even add rush service even if not requested by the requestor, which makes up for the delay, and even still faster than a normal mail-in order.Though this client directly filed a request for refund through [redacted] and we cannot reverse it or offer anything else.  Do apologize for the few days in delay, but mind you that a Florida death certificate aprx. process time is 2-4 weeks, excluding high-volume times of the year.  We also pay by cashier's check, which avoids any delays that personal checks cause until check clears.Overall, the order could have been amended, and at a cheaper fee.  The order was cancelled and a full refund was applied.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...