Complaint: [redacted] I am rejecting this response because: They did send me a refurbished unit to replace a unit I bought newHowever, this deal has one big limitationThe refurbished unit only has a day waranty that was the remainder of the original unitIf this their idea of a great fix then all I can say is I am not happy because of all I lost and will never purchase another Dell productNor will I ever recommend someone else buy one Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on June 15, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterPlease note that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Here the issue is not promotion expiring the issue was with the showing the wrong price on the website and changing it when adding to the cart and when called was told that its a mistake from the catalog teami believe mistakes should not impact customers Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence The customer confirms the gift card has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised, per the terms and conditions of the Dell Preferred Account, the gift card cannot be applied after the purchaseWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has confirmed the customer has received gift cards for $and $Due to the miss information provided in the email that was sent to the customerDell is providing a cash credit back to the customers’ original form of payment for $We show the credit has closed out and will reflect on the customer’s credit card in to business hoursHere is the Credit memo [redacted] for the customers’ recordsAt this time Dell considers this matter closedSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customerThe representative [redacted] respectfully denied the customer’s request for a return outside the day policyThe representative explained the hard drive size is capable of the updatesThe customer has the option to purchase an external hard driveOnce the additional items the customer has saved to the system can be backed up to and the updates can be completedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Dell recieves and is the butt of many, many consumer complaintsI fully understand that there's conditions that are beyond their control, and that the product, if defective, may have issuesI used to be a staunc supporter of Dell, for the quality of their product, and for their service.This experience has driven me so far against Dell, that I am absolutly disgusted with their product, and low quality of customer serviceThe agents in India, are only agents, they have no skillsThe person with the escalation team was non responsive, and rudeIt's just not how a company doing business in the US should beOf course, they don't careNoDel deserves an FFF--- for maintaining the worst level of service possible I would like [redacted] Dell to see thisNot that he would even careHe has destroyed a good companyWhat a shame,
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer has confirmed receipt of the replacement game and his feedback has been notedPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Limited Hardware Warranty entitlement, which had expired in October 2017; therefore their request for service at no-cost was respectfully deniedShould Dr [redacted] have any additional concerns regarding this case, he can reach out to Dell’s fee based, out of warranty support at [redacted] or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The representative I spoke with refused to address my concernI spoke with at DellShe spent less than minutes speaking with meI need to speak with another representative besides [redacted] She claims to be the only authority and only person I can speak withAny further contact from her will be considered harassmentThis is a formal notification to Revdex.com and Dell that I do not wish to speak with herI was lied to by Dell and told in my initial contact twitch them that I could use my promotional code even though it was expiredIt was nothing but a scam to get my Dell credit card number from me and tried to charge it to my Dell credit card without me realizingThis is in ethical business practices and I need someone to address my concerns that's will to listen to me not talk over me and spend more than minutes on the phone with me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have NEVER requested special pricingI am uncertain why Dell replies with lies each timeThey stated I had a cracked computerI never said thatThey stated that I requested special pricing which I did notI simply wanted the fair market price for my renewal of the warrantyDue to it being a sales rep, he never would give one price, if I stated that was high, he'd give me another priceI have since learned this is an issue many others have with DellThe other issues was the fan noise that was actually the motherboard that that refused to fix last yearI still have the paperwork for thatThis company will twist and do whatever they can to not provide the promises they give their customer and then state things when complaints are filedThis is deplorable behavior that they keep trying to justify Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] , is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundOnsite service was offered and acceptedOur records indicate the service has been completed, however; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 03/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has advised the agent the matter has been addressed and has advised their experience was a negative oneThe agent processed the customers feedback and apologized for the experienceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They did send me a refurbished unit to replace a unit I bought newHowever, this deal has one big limitationThe refurbished unit only has a day waranty that was the remainder of the original unitIf this their idea of a great fix then all I can say is I am not happy because of all I lost and will never purchase another Dell productNor will I ever recommend someone else buy one Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on June 15, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterPlease note that the credit for order# [redacted] has been posted to the original form of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Here the issue is not promotion expiring the issue was with the showing the wrong price on the website and changing it when adding to the cart and when called was told that its a mistake from the catalog teami believe mistakes should not impact customers Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative contacted the customer regarding the issues described in his correspondence The customer confirms the gift card has been receivedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and advised, per the terms and conditions of the Dell Preferred Account, the gift card cannot be applied after the purchaseWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has confirmed the customer has received gift cards for $and $Due to the miss information provided in the email that was sent to the customerDell is providing a cash credit back to the customers’ original form of payment for $We show the credit has closed out and will reflect on the customer’s credit card in to business hoursHere is the Credit memo [redacted] for the customers’ recordsAt this time Dell considers this matter closedSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customerThe representative [redacted] respectfully denied the customer’s request for a return outside the day policyThe representative explained the hard drive size is capable of the updatesThe customer has the option to purchase an external hard driveOnce the additional items the customer has saved to the system can be backed up to and the updates can be completedPlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] Dell recieves and is the butt of many, many consumer complaintsI fully understand that there's conditions that are beyond their control, and that the product, if defective, may have issuesI used to be a staunc supporter of Dell, for the quality of their product, and for their service.This experience has driven me so far against Dell, that I am absolutly disgusted with their product, and low quality of customer serviceThe agents in India, are only agents, they have no skillsThe person with the escalation team was non responsive, and rudeIt's just not how a company doing business in the US should beOf course, they don't careNoDel deserves an FFF--- for maintaining the worst level of service possible I would like [redacted] Dell to see thisNot that he would even careHe has destroyed a good companyWhat a shame,
Thank you for the letter from [redacted] Our representative has attempted to contact the customer concerning the correspondence
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer has confirmed receipt of the replacement game and his feedback has been notedPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Limited Hardware Warranty entitlement, which had expired in October 2017; therefore their request for service at no-cost was respectfully deniedShould Dr [redacted] have any additional concerns regarding this case, he can reach out to Dell’s fee based, out of warranty support at [redacted] or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The representative I spoke with refused to address my concernI spoke with at DellShe spent less than minutes speaking with meI need to speak with another representative besides [redacted] She claims to be the only authority and only person I can speak withAny further contact from her will be considered harassmentThis is a formal notification to Revdex.com and Dell that I do not wish to speak with herI was lied to by Dell and told in my initial contact twitch them that I could use my promotional code even though it was expiredIt was nothing but a scam to get my Dell credit card number from me and tried to charge it to my Dell credit card without me realizingThis is in ethical business practices and I need someone to address my concerns that's will to listen to me not talk over me and spend more than minutes on the phone with me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have NEVER requested special pricingI am uncertain why Dell replies with lies each timeThey stated I had a cracked computerI never said thatThey stated that I requested special pricing which I did notI simply wanted the fair market price for my renewal of the warrantyDue to it being a sales rep, he never would give one price, if I stated that was high, he'd give me another priceI have since learned this is an issue many others have with DellThe other issues was the fan noise that was actually the motherboard that that refused to fix last yearI still have the paperwork for thatThis company will twist and do whatever they can to not provide the promises they give their customer and then state things when complaints are filedThis is deplorable behavior that they keep trying to justify Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] , is attempting to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundOnsite service was offered and acceptedOur records indicate the service has been completed, however; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Today’s Date: 03/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has advised the agent the matter has been addressed and has advised their experience was a negative oneThe agent processed the customers feedback and apologized for the experienceDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc