Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer after working with the gift card departmentThe representative confirmed all the cards have been re-issued and sent to the customers email addressPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionA Dell representative had the gift card reissued and confirmed it has been sentThe customer has voiced that he will not accept this as a resolutionDell will not reissue the Gift card again and considers this issue closedOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative [redacted] is attempting to reach the customer in regards to her request for interest charges to be reimbursedThe representative will need a copy of the credit card statement showing the interest charges in order to reimburseThe customer can email a copy to her and remove all but the last four digits of the credit cardOnce the statement is received the representative will request a check be issued to the customerThe representative can be reached by email at [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer with the refunds and gift cards requested Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on August 10, Please note that Mr [redacted] elected not to return one of the two units in his possession to close out the exchange; therefore, his request for further assistance in this matter was declinedWe encourage him to return one of the units to avoid his account being placed on holdFurthermore, due to our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, this is the second time I had to action against Dell to resolve a credit that was owed to me This type of practice "hold paying a credit as long as you can" as viewed from the customer side is irresponsible and definitely unacceptable Legal action should be pursued threw the courts to stop this behavior and customers should be compensated for lost interest on their monies Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Sabrina contacted the customer in regards to her requestThe representative followed up to confirm credit has postedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell's representative, Mr***, stated in his email that after Dell receives the laptop, a full refund should be received by me within 10-daysSo far, however, I only received a refund of $out of the $that Dell is supposed to refund to me, days after the laptop has been returned and received by Dell on Jan11, Although I was told that the remaining refund was posted to the original form of payment (my credit card) on Feb 4, 2017, up till this morning, it still has not showed up in my credit cardI have contacted Mr [redacted] regarding this issue twice, asking him to check to see what is causing the delay, but the issue is still remainingAs a result, the case should remain open until a full refund shows up in my credit card Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Limited Hardware Warranty entitlement, which had expired in October 2017; therefore their request for service at no-cost was respectfully deniedShould Dr [redacted] have any additional concerns regarding this case, he can reach out to Dell’s fee based, out of warranty support at [redacted] or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 01/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and confirms credit has postedPlease have the customer contact the representative by email at [redacted] _ [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situationThe representative has attempted to troubleshoot with the customer and explained we need to determine what the issue is hardware or softwareThe customer has refused and continues to demand a return for creditThe representative has respectfully denied her request since she is outside the return period her order invoiced 3/11/We have not serviced the system at all since she received itWe have included the link for the customer to review the hardware warranty terms and conditions which we strongly suggest she review [redacted] The representative has followed up several times with no responsePlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer has confirmed receipt of the replacement game and his feedback has been notedPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The representative I spoke with refused to address my concernI spoke with at DellShe spent less than minutes speaking with meI need to speak with another representative besides [redacted] She claims to be the only authority and only person I can speak withAny further contact from her will be considered harassmentThis is a formal notification to Revdex.com and Dell that I do not wish to speak with herI was lied to by Dell and told in my initial contact twitch them that I could use my promotional code even though it was expiredIt was nothing but a scam to get my Dell credit card number from me and tried to charge it to my Dell credit card without me realizingThis is in ethical business practices and I need someone to address my concerns that's will to listen to me not talk over me and spend more than minutes on the phone with me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundOnsite service was offered and acceptedOur records indicate the service has been completed, however; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has researched the matter extensively for our customer, but the results remain the same Unfortunately that promotion has ended and Dell is unable to sell the computers to the customer at the promotional price We certainly do apologize for any disappointment this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Complaint: [redacted] I am rejecting this response because:I thank Revdex.com so muchThey are doing such a good work keeping me posted on every communication In this communication what Dell Incsaying is very unclear I asked for the repairs and not contacting back and forth the customer care representative or resolution specialist Mr [redacted] Mr [redacted] failed to provide the complete resolution with his opinion of break in the display was customer induced without offering any evidence I called his extension [redacted] (Fri, Feb @ am) , he was unavailable as alwaysI left a voicemail for himThis is not helping me at all with all the time and effort I am spending in this matter If Dell doesn't provide any solid resolution, I am in the process of seeking legal helpThank You Revdex.com again Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer after working with the gift card departmentThe representative confirmed all the cards have been re-issued and sent to the customers email addressPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionA Dell representative had the gift card reissued and confirmed it has been sentThe customer has voiced that he will not accept this as a resolutionDell will not reissue the Gift card again and considers this issue closedOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative [redacted] is attempting to reach the customer in regards to her request for interest charges to be reimbursedThe representative will need a copy of the credit card statement showing the interest charges in order to reimburseThe customer can email a copy to her and remove all but the last four digits of the credit cardOnce the statement is received the representative will request a check be issued to the customerThe representative can be reached by email at [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided the customer with the refunds and gift cards requested Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns The representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on August 10, Please note that Mr [redacted] elected not to return one of the two units in his possession to close out the exchange; therefore, his request for further assistance in this matter was declinedWe encourage him to return one of the units to avoid his account being placed on holdFurthermore, due to our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me That being said, this is the second time I had to action against Dell to resolve a credit that was owed to me This type of practice "hold paying a credit as long as you can" as viewed from the customer side is irresponsible and definitely unacceptable Legal action should be pursued threw the courts to stop this behavior and customers should be compensated for lost interest on their monies Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, Sabrina contacted the customer in regards to her requestThe representative followed up to confirm credit has postedPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell's representative, Mr***, stated in his email that after Dell receives the laptop, a full refund should be received by me within 10-daysSo far, however, I only received a refund of $out of the $that Dell is supposed to refund to me, days after the laptop has been returned and received by Dell on Jan11, Although I was told that the remaining refund was posted to the original form of payment (my credit card) on Feb 4, 2017, up till this morning, it still has not showed up in my credit cardI have contacted Mr [redacted] regarding this issue twice, asking him to check to see what is causing the delay, but the issue is still remainingAs a result, the case should remain open until a full refund shows up in my credit card Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product servicedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the Limited Hardware Warranty entitlement, which had expired in October 2017; therefore their request for service at no-cost was respectfully deniedShould Dr [redacted] have any additional concerns regarding this case, he can reach out to Dell’s fee based, out of warranty support at [redacted] or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 01/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and confirms credit has postedPlease have the customer contact the representative by email at [redacted] _ [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customer in regards to this situationThe representative has attempted to troubleshoot with the customer and explained we need to determine what the issue is hardware or softwareThe customer has refused and continues to demand a return for creditThe representative has respectfully denied her request since she is outside the return period her order invoiced 3/11/We have not serviced the system at all since she received itWe have included the link for the customer to review the hardware warranty terms and conditions which we strongly suggest she review [redacted] The representative has followed up several times with no responsePlease have the customer contact the representative by email at [redacted] @Dell.com with any additional concerns regarding this matter Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer has confirmed receipt of the replacement game and his feedback has been notedPlease have the customer contact the representative by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The representative I spoke with refused to address my concernI spoke with at DellShe spent less than minutes speaking with meI need to speak with another representative besides [redacted] She claims to be the only authority and only person I can speak withAny further contact from her will be considered harassmentThis is a formal notification to Revdex.com and Dell that I do not wish to speak with herI was lied to by Dell and told in my initial contact twitch them that I could use my promotional code even though it was expiredIt was nothing but a scam to get my Dell credit card number from me and tried to charge it to my Dell credit card without me realizingThis is in ethical business practices and I need someone to address my concerns that's will to listen to me not talk over me and spend more than minutes on the phone with me Regards, [redacted]
Thank you for the letter from [redacted] Our representative has attempted to contact the customer concerning the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and respectfully denied the request for a refundOnsite service was offered and acceptedOur records indicate the service has been completed, however; the customer has not responded to subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has researched the matter extensively for our customer, but the results remain the same Unfortunately that promotion has ended and Dell is unable to sell the computers to the customer at the promotional price We certainly do apologize for any disappointment this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Complaint: [redacted] I am rejecting this response because:I thank Revdex.com so muchThey are doing such a good work keeping me posted on every communication In this communication what Dell Incsaying is very unclear I asked for the repairs and not contacting back and forth the customer care representative or resolution specialist Mr [redacted] Mr [redacted] failed to provide the complete resolution with his opinion of break in the display was customer induced without offering any evidence I called his extension [redacted] (Fri, Feb @ am) , he was unavailable as alwaysI left a voicemail for himThis is not helping me at all with all the time and effort I am spending in this matter If Dell doesn't provide any solid resolution, I am in the process of seeking legal helpThank You Revdex.com again Regards, [redacted]