Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell didn't refund my money for technical support of my broken computerAs I explained them over and over, they didn't give me support to fix my computerIn addition, they promised me to send a CD that is necessary to fix my computer but they didn't send it to meThey said they would refund my money if my computer wouldn't be fixedSince they didn't help me to fix my computer, they should give me a full refundIt was very hard to reach to them and I spent hours and talked to people on the phone, so I won't call them backI have been requesting to hear from a supervisor by email, but I didn't hear from her/him Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They still have not fixed the problem, and yes I have responded back to them on many occasionsThey keep referring me to Microsoft and completely ignore what I tell themThey have made no effort in fixing the problem Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer order to ship We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, our representative informed the customer that the customer’s order could not be shipped as some parts were no longer available to build the computer and the order would need to be cancelled Our representative, for customer satisfaction reasons, offered a ten percent (10%) refund should the customer elect to replace the order with a new computer order The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am still being contacted by DEll to return the PC I don't haveI just got a letter on 5/18/ Regards, [redacted]
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsPromotional items are limited in quantity and it was explained that system and price are no longer availableSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The issue is not yet resolved [redacted] is very difficult to work with and progress is slow and painful He is generally accusatory, rude, and often wrong (and stubborn) I am having doubts that my computer will ever function correctly Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] explained the delay was due to a backlog on the LCDOnce the part was available the representative expedited the order and confirmed receiptAs a goodwill gesture a coupon was provided to the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve the matterPlease note that her Dell account related issues have been resolvedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First of all, when I spoke to [redacted] , he indicated as he stated several times that the part of my computer is not available and/or out of stock I have a prove of his allegation by e-mail that I received [redacted] did not offer any compromise since he knew that my computer was damage by the out of Warranty Department because he wants to protect them without identifying the facts or investigateHe has a prove of my computer was scratches while I received my PC after a month in Dell Depot I submitted pictures of my computer Also, FYI recently I called once again to Dell out of warranty Dept to see if for some reason the part (the motherboard of my PC) is available or reorder as one of the Supervisor asked me to follow up within a month or so So , I did just a week ago, and surprisingly the part is available but instead of paying dollars as expected DELL Technical support asked for more money costing me dollars I did accept to send my computer to Dell, and now My PC is in the hand of Dell Depot a special department.I am so disappointed that [redacted] and his team are liars and their statements are because they want to protect themselves from a lawsuit My computer could be handle in a friendly manner and the Department in charge could take ownership of the situation but instead they returned my computer unrepair and damage, making statement because they could repair it with whatever price and I will agree but instead they damage it and could not pay for the damage cause by their technician.I am loyal customer for years , I purchased several unit and software, electronics from Dell Dell can verify all these under my Dell preferred account since I am very disappointed of the mishandling of my requested and I am requesting a fair compensation for all the damages and the hardship I endure to fix my computer that now is in their hand.Please provide me with a fax number to justify all the correspondences that I have in my possession to clarify all those issues that I am submitting in this response letter to Revdex.com.I am not able to attach those e-mails with time and dates [redacted] is not and honest man and could not assist me to resolve the issue since he did receive my pictures and the damages cause by his DepartmentSincerely Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad the issue was resolvedPerhaps Dell could put a little more effort in the hiring of customer service repsIt is very difficult to understand anybody I came in contact withTrain the employees to do research when a customer has a complaintNothing worse than a "form" letterI will never do business with DellMy bad, since I usually get HP Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the credit has been applied to the original form of payment and our representative, [redacted] , updated the customerWe regret the dissatisfaction [redacted] may have experienced and appreciate the feedback provided regarding their Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that the door buster deal for Xbox One was available only for a limited quantity Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: To Whom It May Concern, I do not want repeat again and again regarding the unprofessional service I got from Dell support group so far, except the service received from PhilippineI did requested from Dell Tech support person [redacted] to take the computer back and give me new computer on December 1st Also before and after December 1stI did inform ***'s supervisor [redacted] and Manager [redacted] "***" [redacted] I am not happy with the system do somethingBut I never received reply back from themI did inform them that I am going out of country for days but still I received automatic e-mail on December 21st from [redacted] and his Manager [redacted] After days I was told to return laptop to Dell Depot I did that alsoThere is a problem with some of the Dell employees who supported me - they were not reading my e-mails and also they ask me what is the best time to callI provided them but they were calling me other than the time I was given and they are leaving VM and tell that I was not available If they call me the time and day given it to them then they will have access to my system why they are not doing thatI never saw Customer support person like Mr [redacted] in my lifeI do not know Dell just ignoring their employee professionalism they do not take any action that's the reason [redacted] behave likeHe also asked me do I have a alternative phone number I told him I do not have but he still keep on asking me same question and what is the best time to callThat tells he does not read my e-mailsHe troubleshooted my laptop only once because he called the time he was supposed to callI do not think that troubleshooting means is just watch computer, asking me what I see on the screen and do nothingAll he downloaded google chrome and tried to installI told him not to do thatHe also was not listening what I was sayingI told him the previous tech support manager [redacted] downloaded something and try to install that time he could not install because my computer problem startedThen he assigned my case to Advanced Resolution GroupI did told him not to assign case to Mr [redacted] But it was assigned to Advanced / Escalation groupWhen I asked [redacted] about what happened with Mr [redacted] he told me he is not aware of thatThis is another problem with Dell support person - they do not read case summary nor communication breakdownWhom ever I spoke to everybody told they are entering everything in my case but support person and [redacted] told me they did not see anything in case nor heard of it [redacted] may called me so many times and he told I was not available to do troubleshooting how can he do troubleshooting because he was calling me other than the time and day I was given it to himAlso he is living VM because of thatI do not sit home all day wait for his callI do have to work other commitments I haveFirst tech support person [redacted] assigned my case to [redacted] ***When she told me I have to wait for long time to receive from Dell Depot then I told her I can not wait that long and send me new laptop that's what I asked since December 1stShe told me that she would try to exchanged to new laptop but system was cancelingThen she told me because the system is more than days oldI told her I did ask this to previous tech support with in days but he assured me he would take care of me and asked me not to worryShe offered me that time refurbished and I asked how old the computer I am getting she was unable to answerI told her it is not my fault not replaced my laptop then because I trusted Dell Tech Support and they told me they would take care of it and did not even mentioned that I have to return days my system to get new system [redacted] told me she informed her supervisor and they would make decision what to doI received an email from her supervisor [redacted] stating he need receipt I told him I have to look for receipt I gave him approximate date but I was not sureWhen I found out the date I informed him the date ( November 15th) - not the last week/ end of OctoberThen Mr [redacted] told me they replaced parts on my computer but it was not trueHe also told me they have different policy from DellOn Thursday, new thing happened while I was reading mail my computer screen went black nothing workedI have to press power button on and system came backHeating up also on the left side of the systemI did informed this from the beginningALL IN ALL IT IS DELL'S FAULT - NOT REPLACING MY LAPTOP WHEN I ASKED WITHIN RETURN PERIODDO NOT BLAME ME FO YOUR MISTAKES AND INEFICIENCIESI EXCEPT A PROMPT ACTION FROM YOU Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: dell customer service basically trying to find excuses to justify the cancellation of the ordercancellation of orders within hours sounds to me it could be a price errorCancellation of order after days is definitely notI even got a delay shipping notice prior to the cancellation Regards, Xunyuan ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot and it has been returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up confirmed the all issue are resolved and system is working as designedThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance, it is much appreciated Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has followed up with the customer after representative, [redacted] had authorized the return and full refund of the duplicate order [redacted] has informed the customer the refund process is complete and Ms [redacted] ’s original form of payment will be credited in full for this return of merchandise Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 07/28/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states duplicate orders were shipped and double charges were madeThe customer requests a full refund of these chargesAt this time the agent has requested the customer provide the order numbers as the system shows there were no duplicate orders created or charged to the customerThe customer has yet to respond to the agentWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell didn't refund my money for technical support of my broken computerAs I explained them over and over, they didn't give me support to fix my computerIn addition, they promised me to send a CD that is necessary to fix my computer but they didn't send it to meThey said they would refund my money if my computer wouldn't be fixedSince they didn't help me to fix my computer, they should give me a full refundIt was very hard to reach to them and I spent hours and talked to people on the phone, so I won't call them backI have been requesting to hear from a supervisor by email, but I didn't hear from her/him Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: They still have not fixed the problem, and yes I have responded back to them on many occasionsThey keep referring me to Microsoft and completely ignore what I tell themThey have made no effort in fixing the problem Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer order to ship We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Subsequently, our representative informed the customer that the customer’s order could not be shipped as some parts were no longer available to build the computer and the order would need to be cancelled Our representative, for customer satisfaction reasons, offered a ten percent (10%) refund should the customer elect to replace the order with a new computer order The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am still being contacted by DEll to return the PC I don't haveI just got a letter on 5/18/ Regards, [redacted]
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsPromotional items are limited in quantity and it was explained that system and price are no longer availableSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The issue is not yet resolved [redacted] is very difficult to work with and progress is slow and painful He is generally accusatory, rude, and often wrong (and stubborn) I am having doubts that my computer will ever function correctly Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] explained the delay was due to a backlog on the LCDOnce the part was available the representative expedited the order and confirmed receiptAs a goodwill gesture a coupon was provided to the customerPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative worked with our account verification team to resolve the matterPlease note that her Dell account related issues have been resolvedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First of all, when I spoke to [redacted] , he indicated as he stated several times that the part of my computer is not available and/or out of stock I have a prove of his allegation by e-mail that I received [redacted] did not offer any compromise since he knew that my computer was damage by the out of Warranty Department because he wants to protect them without identifying the facts or investigateHe has a prove of my computer was scratches while I received my PC after a month in Dell Depot I submitted pictures of my computer Also, FYI recently I called once again to Dell out of warranty Dept to see if for some reason the part (the motherboard of my PC) is available or reorder as one of the Supervisor asked me to follow up within a month or so So , I did just a week ago, and surprisingly the part is available but instead of paying dollars as expected DELL Technical support asked for more money costing me dollars I did accept to send my computer to Dell, and now My PC is in the hand of Dell Depot a special department.I am so disappointed that [redacted] and his team are liars and their statements are because they want to protect themselves from a lawsuit My computer could be handle in a friendly manner and the Department in charge could take ownership of the situation but instead they returned my computer unrepair and damage, making statement because they could repair it with whatever price and I will agree but instead they damage it and could not pay for the damage cause by their technician.I am loyal customer for years , I purchased several unit and software, electronics from Dell Dell can verify all these under my Dell preferred account since I am very disappointed of the mishandling of my requested and I am requesting a fair compensation for all the damages and the hardship I endure to fix my computer that now is in their hand.Please provide me with a fax number to justify all the correspondences that I have in my possession to clarify all those issues that I am submitting in this response letter to Revdex.com.I am not able to attach those e-mails with time and dates [redacted] is not and honest man and could not assist me to resolve the issue since he did receive my pictures and the damages cause by his DepartmentSincerely Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad the issue was resolvedPerhaps Dell could put a little more effort in the hiring of customer service repsIt is very difficult to understand anybody I came in contact withTrain the employees to do research when a customer has a complaintNothing worse than a "form" letterI will never do business with DellMy bad, since I usually get HP Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the credit has been applied to the original form of payment and our representative, [redacted] , updated the customerWe regret the dissatisfaction [redacted] may have experienced and appreciate the feedback provided regarding their Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that the door buster deal for Xbox One was available only for a limited quantity Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: To Whom It May Concern, I do not want repeat again and again regarding the unprofessional service I got from Dell support group so far, except the service received from PhilippineI did requested from Dell Tech support person [redacted] to take the computer back and give me new computer on December 1st Also before and after December 1stI did inform ***'s supervisor [redacted] and Manager [redacted] "***" [redacted] I am not happy with the system do somethingBut I never received reply back from themI did inform them that I am going out of country for days but still I received automatic e-mail on December 21st from [redacted] and his Manager [redacted] After days I was told to return laptop to Dell Depot I did that alsoThere is a problem with some of the Dell employees who supported me - they were not reading my e-mails and also they ask me what is the best time to callI provided them but they were calling me other than the time I was given and they are leaving VM and tell that I was not available If they call me the time and day given it to them then they will have access to my system why they are not doing thatI never saw Customer support person like Mr [redacted] in my lifeI do not know Dell just ignoring their employee professionalism they do not take any action that's the reason [redacted] behave likeHe also asked me do I have a alternative phone number I told him I do not have but he still keep on asking me same question and what is the best time to callThat tells he does not read my e-mailsHe troubleshooted my laptop only once because he called the time he was supposed to callI do not think that troubleshooting means is just watch computer, asking me what I see on the screen and do nothingAll he downloaded google chrome and tried to installI told him not to do thatHe also was not listening what I was sayingI told him the previous tech support manager [redacted] downloaded something and try to install that time he could not install because my computer problem startedThen he assigned my case to Advanced Resolution GroupI did told him not to assign case to Mr [redacted] But it was assigned to Advanced / Escalation groupWhen I asked [redacted] about what happened with Mr [redacted] he told me he is not aware of thatThis is another problem with Dell support person - they do not read case summary nor communication breakdownWhom ever I spoke to everybody told they are entering everything in my case but support person and [redacted] told me they did not see anything in case nor heard of it [redacted] may called me so many times and he told I was not available to do troubleshooting how can he do troubleshooting because he was calling me other than the time and day I was given it to himAlso he is living VM because of thatI do not sit home all day wait for his callI do have to work other commitments I haveFirst tech support person [redacted] assigned my case to [redacted] ***When she told me I have to wait for long time to receive from Dell Depot then I told her I can not wait that long and send me new laptop that's what I asked since December 1stShe told me that she would try to exchanged to new laptop but system was cancelingThen she told me because the system is more than days oldI told her I did ask this to previous tech support with in days but he assured me he would take care of me and asked me not to worryShe offered me that time refurbished and I asked how old the computer I am getting she was unable to answerI told her it is not my fault not replaced my laptop then because I trusted Dell Tech Support and they told me they would take care of it and did not even mentioned that I have to return days my system to get new system [redacted] told me she informed her supervisor and they would make decision what to doI received an email from her supervisor [redacted] stating he need receipt I told him I have to look for receipt I gave him approximate date but I was not sureWhen I found out the date I informed him the date ( November 15th) - not the last week/ end of OctoberThen Mr [redacted] told me they replaced parts on my computer but it was not trueHe also told me they have different policy from DellOn Thursday, new thing happened while I was reading mail my computer screen went black nothing workedI have to press power button on and system came backHeating up also on the left side of the systemI did informed this from the beginningALL IN ALL IT IS DELL'S FAULT - NOT REPLACING MY LAPTOP WHEN I ASKED WITHIN RETURN PERIODDO NOT BLAME ME FO YOUR MISTAKES AND INEFICIENCIESI EXCEPT A PROMPT ACTION FROM YOU Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: dell customer service basically trying to find excuses to justify the cancellation of the ordercancellation of orders within hours sounds to me it could be a price errorCancellation of order after days is definitely notI even got a delay shipping notice prior to the cancellation Regards, Xunyuan ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot and it has been returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up confirmed the all issue are resolved and system is working as designedThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for your assistance, it is much appreciated Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] has followed up with the customer after representative, [redacted] had authorized the return and full refund of the duplicate order [redacted] has informed the customer the refund process is complete and Ms [redacted] ’s original form of payment will be credited in full for this return of merchandise Please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 07/28/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states duplicate orders were shipped and double charges were madeThe customer requests a full refund of these chargesAt this time the agent has requested the customer provide the order numbers as the system shows there were no duplicate orders created or charged to the customerThe customer has yet to respond to the agentWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc