Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad the issue was resolvedPerhaps Dell could put a little more effort in the hiring of customer service repsIt is very difficult to understand anybody I came in contact withTrain the employees to do research when a customer has a complaintNothing worse than a "form" letterI will never do business with DellMy bad, since I usually get HP Regards, [redacted]
Dear Revdex.com, Dell records indicate that the retailer Microsoft replaced the systemThe customer will need to register the replacement system into his nameThe customer may go to WWW.Dell.com/registerSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsPromotional items are limited in quantity and it was explained that system and price are no longer availableSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The issue is not yet resolved [redacted] is very difficult to work with and progress is slow and painful He is generally accusatory, rude, and often wrong (and stubborn) I am having doubts that my computer will ever function correctly Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund and supplied her with a credit memo The refund should reflect in her next billing cycle Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe representative did follow up with the customer and confirmed the system is working as designedThe representative explained what the customer is experiencing is a software issue possibly a virusThe representative offered to reset the OS but customer declined the assistanceThe representative explained software issues are not covered under the hardware warrantyIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy.http://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&...⇄ http://www.dell.com/learn/us/en/19/services/out-of-warranty?~ck=mn Please note that our representative processed a fee based repair, which was completed on April 6th, and the unit was delivered on April 8th, under FedEx tracking# [redacted] Our representative also followwith [redacted] to confirm resolutionHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell didn't refund my money for technical support of my broken computerAs I explained them over and over, they didn't give me support to fix my computerIn addition, they promised me to send a CD that is necessary to fix my computer but they didn't send it to meThey said they would refund my money if my computer wouldn't be fixedSince they didn't help me to fix my computer, they should give me a full refundIt was very hard to reach to them and I spent hours and talked to people on the phone, so I won't call them backI have been requesting to hear from a supervisor by email, but I didn't hear from her/him Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer and after the review of the accountThe customer indicated she has already resolved the problemThe representative explained how the hardware warranty works and the difference in software supportFor additional information the customer may visit www.Dell.com/Support for self help and warranty informationSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Tablet has been sent back to dell for further repair a second time Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative contacted Mr [redacted] who requested a callback minutes later which the representative did but reached voicemailThe representative additional follow up calls continued to be left unansweredPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that the door buster deal for Xbox One was available only for a limited quantity Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his original computer The customer has received the new system and [redacted] has sent him a prepaid shipping label so the customer can return the original system to Dell at our expense We certainly do apologize for any negative experience our customer may have experienced in this transaction We appreciate the Revdex.com and the customer bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 01/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers refund has been processedThe agent has attempted to confirm the refund with the customer however has received no responseDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot and it has been returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customerThe representative requesting tracking information since the customer shipped the system unauthorized to the Dell campus in Round Rock TexasSince the corporate office is not the receiving department we will need tracking information if the system is located a return will be processedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Dell for providing information I need to get a refund from [redacted] and [redacted] .com.Dell is an outstanding company and I would absolutely consider purchasing a Dell Computer in the future; but only if I buy from them direct Regards, [redacted]
Today’s Date: 07/28/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states duplicate orders were shipped and double charges were madeThe customer requests a full refund of these chargesAt this time the agent has requested the customer provide the order numbers as the system shows there were no duplicate orders created or charged to the customerThe customer has yet to respond to the agentWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI am glad the issue was resolvedPerhaps Dell could put a little more effort in the hiring of customer service repsIt is very difficult to understand anybody I came in contact withTrain the employees to do research when a customer has a complaintNothing worse than a "form" letterI will never do business with DellMy bad, since I usually get HP Regards, [redacted]
Dear Revdex.com, Dell records indicate that the retailer Microsoft replaced the systemThe customer will need to register the replacement system into his nameThe customer may go to WWW.Dell.com/registerSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsPromotional items are limited in quantity and it was explained that system and price are no longer availableSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The issue is not yet resolved [redacted] is very difficult to work with and progress is slow and painful He is generally accusatory, rude, and often wrong (and stubborn) I am having doubts that my computer will ever function correctly Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund and supplied her with a credit memo The refund should reflect in her next billing cycle Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe representative did follow up with the customer and confirmed the system is working as designedThe representative explained what the customer is experiencing is a software issue possibly a virusThe representative offered to reset the OS but customer declined the assistanceThe representative explained software issues are not covered under the hardware warrantyIf the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently contacted [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy.http://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&...⇄ http://www.dell.com/learn/us/en/19/services/out-of-warranty?~ck=mn Please note that our representative processed a fee based repair, which was completed on April 6th, and the unit was delivered on April 8th, under FedEx tracking# [redacted] Our representative also followwith [redacted] to confirm resolutionHer request for replacement or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] , in case [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell didn't refund my money for technical support of my broken computerAs I explained them over and over, they didn't give me support to fix my computerIn addition, they promised me to send a CD that is necessary to fix my computer but they didn't send it to meThey said they would refund my money if my computer wouldn't be fixedSince they didn't help me to fix my computer, they should give me a full refundIt was very hard to reach to them and I spent hours and talked to people on the phone, so I won't call them backI have been requesting to hear from a supervisor by email, but I didn't hear from her/him Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer and after the review of the accountThe customer indicated she has already resolved the problemThe representative explained how the hardware warranty works and the difference in software supportFor additional information the customer may visit www.Dell.com/Support for self help and warranty informationSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Tablet has been sent back to dell for further repair a second time Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative contacted Mr [redacted] who requested a callback minutes later which the representative did but reached voicemailThe representative additional follow up calls continued to be left unansweredPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer that the door buster deal for Xbox One was available only for a limited quantity Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his original computer The customer has received the new system and [redacted] has sent him a prepaid shipping label so the customer can return the original system to Dell at our expense We certainly do apologize for any negative experience our customer may have experienced in this transaction We appreciate the Revdex.com and the customer bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 01/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers refund has been processedThe agent has attempted to confirm the refund with the customer however has received no responseDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer serviced at the Dell repair depot and it has been returned Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customerThe representative requesting tracking information since the customer shipped the system unauthorized to the Dell campus in Round Rock TexasSince the corporate office is not the receiving department we will need tracking information if the system is located a return will be processedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Dell for providing information I need to get a refund from [redacted] and [redacted] .com.Dell is an outstanding company and I would absolutely consider purchasing a Dell Computer in the future; but only if I buy from them direct Regards, [redacted]
Today’s Date: 07/28/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states duplicate orders were shipped and double charges were madeThe customer requests a full refund of these chargesAt this time the agent has requested the customer provide the order numbers as the system shows there were no duplicate orders created or charged to the customerThe customer has yet to respond to the agentWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc