Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return for refund for the Dragon software and provided a copy of the customer’s entitlements to the Adobe and McAfee software which spans months Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the credit has been applied to the original form of payment and our representative, [redacted] , updated the customerWe regret the dissatisfaction [redacted] may have experienced and appreciate the feedback provided regarding their Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am still being contacted by DEll to return the PC I don't haveI just got a letter on 5/18/ Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer after attempting to repair the system at the depot a refurbished exchange has been authorizedThe representative will update the customer once shipping information is availableWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received the credit as stated I checked with my credit card company and nothing has been processed as of today, 8/ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , respectfully denied Ms***’s request, however; [redacted] offered an exchange in accordance with the Dell Limited Warranty, which she accepted As a one-time goodwill gesture, [redacted] offered a coupon to Ms***Ms [redacted] verified the coupon has been received and our records indicate the replacement system has been deliveredWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in communication with the customer, who has confirmed that after the reinstall of Windows 10, not only is he pleased to have this operating system back on his computer, but the issue with the system having problems recovering from sleep mode have been resolved as well The customer has expressed his sincere appreciation for the assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and per the terms and conditions of the sale, respectfully denied the request for a return for creditDepot service was dispatched and our records indicate the system has been repaired and delivered to the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a $gift card promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed a $concession coupon which the customer can use toward a future Dell purchase We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe customer’s request for interest charges were respectfully denied that the credit was postedAny interest charges that were not adjusted by her credit card company needs to be address with her bankWe remain available to assist the customerOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite service was completed on April 24th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative had the Gift Card reissuedThe representative explained that under the terms and conditions of the gift card the funds cannot be used applied to the Dell Financial accountWe do apologize for any miss-communicationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First of all, when I spoke to [redacted] , he indicated as he stated several times that the part of my computer is not available and/or out of stock I have a prove of his allegation by e-mail that I received [redacted] did not offer any compromise since he knew that my computer was damage by the out of Warranty Department because he wants to protect them without identifying the facts or investigateHe has a prove of my computer was scratches while I received my PC after a month in Dell Depot I submitted pictures of my computer Also, FYI recently I called once again to Dell out of warranty Dept to see if for some reason the part (the motherboard of my PC) is available or reorder as one of the Supervisor asked me to follow up within a month or so So , I did just a week ago, and surprisingly the part is available but instead of paying dollars as expected DELL Technical support asked for more money costing me dollars I did accept to send my computer to Dell, and now My PC is in the hand of Dell Depot a special department.I am so disappointed that [redacted] and his team are liars and their statements are because they want to protect themselves from a lawsuit My computer could be handle in a friendly manner and the Department in charge could take ownership of the situation but instead they returned my computer unrepair and damage, making statement because they could repair it with whatever price and I will agree but instead they damage it and could not pay for the damage cause by their technician.I am loyal customer for years , I purchased several unit and software, electronics from Dell Dell can verify all these under my Dell preferred account since I am very disappointed of the mishandling of my requested and I am requesting a fair compensation for all the damages and the hardship I endure to fix my computer that now is in their hand.Please provide me with a fax number to justify all the correspondences that I have in my possession to clarify all those issues that I am submitting in this response letter to Revdex.com.I am not able to attach those e-mails with time and dates [redacted] is not and honest man and could not assist me to resolve the issue since he did receive my pictures and the damages cause by his DepartmentSincerely Regards, [redacted]
Today’s Date: 12/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the credit has been processed for the customerDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I haven't received definitive representationThe Dell representative first called at 10:PM on June 19th, and when I didn't answer because it was almost at night, sent me a follow up email making a big deal about responding during his working hours, which in no way included 10:pmI respond to the email THREE times before I finally get another phone call at 9:PM (again, not within his working hours) on June 24thA request to discuss this case via email rather than phone because I have trouble understanding the representative was met with another phone call before finally getting an email on June 28th that said they reviewed my case and saw that I was given options to renew my warrantySince I never heard from Dell after confirming my service tag number and asking for quotes for a variety of time frames since I didn't know what my options were (in terms of a year renewal, year renewal, etc), I replied to the email asking when exactly I was given options, and I've heard nothing back from themThey requested proof from me, and I feel like I should also get proof from them of these mysterious options I was never given Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently made multiple attempts to reach the customer; however, has not been able to discuss the contents of their correspondenceWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They still have not fixed the problem, and yes I have responded back to them on many occasionsThey keep referring me to Microsoft and completely ignore what I tell themThey have made no effort in fixing the problem Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has setup a return for refund for the Dragon software and provided a copy of the customer’s entitlements to the Adobe and McAfee software which spans months Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the credit has been applied to the original form of payment and our representative, [redacted] , updated the customerWe regret the dissatisfaction [redacted] may have experienced and appreciate the feedback provided regarding their Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I am still being contacted by DEll to return the PC I don't haveI just got a letter on 5/18/ Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer after attempting to repair the system at the depot a refurbished exchange has been authorizedThe representative will update the customer once shipping information is availableWe remain available to assist the customer if needed and we ask that he contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not received the credit as stated I checked with my credit card company and nothing has been processed as of today, 8/ Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 3, and find that this resolution is satisfactory to me Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , respectfully denied Ms***’s request, however; [redacted] offered an exchange in accordance with the Dell Limited Warranty, which she accepted As a one-time goodwill gesture, [redacted] offered a coupon to Ms***Ms [redacted] verified the coupon has been received and our records indicate the replacement system has been deliveredWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in communication with the customer, who has confirmed that after the reinstall of Windows 10, not only is he pleased to have this operating system back on his computer, but the issue with the system having problems recovering from sleep mode have been resolved as well The customer has expressed his sincere appreciation for the assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative is working with [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and per the terms and conditions of the sale, respectfully denied the request for a return for creditDepot service was dispatched and our records indicate the system has been repaired and delivered to the customerWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact the representative at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a $gift card promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and, for customer satisfaction reasons, processed a $concession coupon which the customer can use toward a future Dell purchase We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe customer’s request for interest charges were respectfully denied that the credit was postedAny interest charges that were not adjusted by her credit card company needs to be address with her bankWe remain available to assist the customerOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative issued an onsite serviceOur records show that the onsite service was completed on April 24th, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative had the Gift Card reissuedThe representative explained that under the terms and conditions of the gift card the funds cannot be used applied to the Dell Financial accountWe do apologize for any miss-communicationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First of all, when I spoke to [redacted] , he indicated as he stated several times that the part of my computer is not available and/or out of stock I have a prove of his allegation by e-mail that I received [redacted] did not offer any compromise since he knew that my computer was damage by the out of Warranty Department because he wants to protect them without identifying the facts or investigateHe has a prove of my computer was scratches while I received my PC after a month in Dell Depot I submitted pictures of my computer Also, FYI recently I called once again to Dell out of warranty Dept to see if for some reason the part (the motherboard of my PC) is available or reorder as one of the Supervisor asked me to follow up within a month or so So , I did just a week ago, and surprisingly the part is available but instead of paying dollars as expected DELL Technical support asked for more money costing me dollars I did accept to send my computer to Dell, and now My PC is in the hand of Dell Depot a special department.I am so disappointed that [redacted] and his team are liars and their statements are because they want to protect themselves from a lawsuit My computer could be handle in a friendly manner and the Department in charge could take ownership of the situation but instead they returned my computer unrepair and damage, making statement because they could repair it with whatever price and I will agree but instead they damage it and could not pay for the damage cause by their technician.I am loyal customer for years , I purchased several unit and software, electronics from Dell Dell can verify all these under my Dell preferred account since I am very disappointed of the mishandling of my requested and I am requesting a fair compensation for all the damages and the hardship I endure to fix my computer that now is in their hand.Please provide me with a fax number to justify all the correspondences that I have in my possession to clarify all those issues that I am submitting in this response letter to Revdex.com.I am not able to attach those e-mails with time and dates [redacted] is not and honest man and could not assist me to resolve the issue since he did receive my pictures and the damages cause by his DepartmentSincerely Regards, [redacted]
Today’s Date: 12/22/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the credit has been processed for the customerDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I haven't received definitive representationThe Dell representative first called at 10:PM on June 19th, and when I didn't answer because it was almost at night, sent me a follow up email making a big deal about responding during his working hours, which in no way included 10:pmI respond to the email THREE times before I finally get another phone call at 9:PM (again, not within his working hours) on June 24thA request to discuss this case via email rather than phone because I have trouble understanding the representative was met with another phone call before finally getting an email on June 28th that said they reviewed my case and saw that I was given options to renew my warrantySince I never heard from Dell after confirming my service tag number and asking for quotes for a variety of time frames since I didn't know what my options were (in terms of a year renewal, year renewal, etc), I replied to the email asking when exactly I was given options, and I've heard nothing back from themThey requested proof from me, and I feel like I should also get proof from them of these mysterious options I was never given Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative recently made multiple attempts to reach the customer; however, has not been able to discuss the contents of their correspondenceWe regret any dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case the customer has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They still have not fixed the problem, and yes I have responded back to them on many occasionsThey keep referring me to Microsoft and completely ignore what I tell themThey have made no effort in fixing the problem Regards, [redacted] ***