Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his original computer The customer has received the new system and [redacted] has sent him a prepaid shipping label so the customer can return the original system to Dell at our expense We certainly do apologize for any negative experience our customer may have experienced in this transaction We appreciate the Revdex.com and the customer bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has compensated the customer for his issues Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has attempted to contact the customer, however; he has not responded to multiple attemptsDell Out-of-Warranty Services remains available to assist and may be contacted at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerThe representative has arranged for system to come to the depot for further diagnosticsThe representative will have shipping material sent to the customerOnce the system is received in and diagnostics are run the representative will follow up on statusThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that all the necessary credits have been posted to the original form(s) of payment, which should reflect on his next billing statementHis request to opt-out of Dell promotions has been processedPlease note that it may take some time for the changes to take effectIn the interim, he may continue to receive Dell marketing communicationsOur representative followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] followed up with the customer and confirmed the system is working as designedSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First: I received the computer on December 1st, The Computer broke down on February 27th, and was non function for months while it was being repaired To make such a general statement as to say the computer was invoiced in makes it seem as though I had this computer a long time THIS COMPUTER BROKE DOWN IN LESS THAN DAYS! Second: Dell states “Our representative, for customer service reasons, offered an exchange computer” However the word REFURBISHED was conveniently left out of that sentence In other words Dell wants to exchange my computer which all ready has refurbished parts with another refurbished computer How is this solving the problem? One of my main arguments is that I spent my hard earned money for a NEW computer not an inferior computer with refurbished parts after less than days Third: I purchased this computer over the phone It was never brought to my attention that if the computer broke down after only days, I would be stuck with a situation where I would have to give up the computer for months and live with a computer that now has multiple refurbished parts Fourth: Dells statement “parts must be labeled refurbished even if never used” makes it seem that many of their refurbished parts are newI find this difficult to believe as the first refurbished mother board they put in my computer lasted DAYS! Fifth: If Dell’s position is IF THEY SELL AN INFERIOR PRODUCT TO A CUSTOMER WHICH FAILS IN LESS THAN DAYS, THEY WILL USE INFERIOR REFURBISHED PARTS TO FIX THE INFERIOR PRODUCT, then they deserve a lot more headache than me filing a complaint with the Revdex.com Many people should get together and take this company to court Regards, [redacted] [redacted]
Dear Revdex.com, Our records indicate that Dell Representative [redacted] has confirmed the customer has received the system backWe remain available to assist the customer within the terms of the warrantyIf the customer has any additional questions we ask they contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am wondering if you can keep this Revdex.com complaint active because DELL has not responded or followed up on their proposed solution of repairing the computer, they also haven't responded to my email sent a week agoThe computer is not in working condition, and I don't think the case should be closed Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a credit for order# [redacted] has been posted to the original form of payment Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Dell for providing information I need to get a refund from [redacted] and [redacted] .com.Dell is an outstanding company and I would absolutely consider purchasing a Dell Computer in the future; but only if I buy from them direct Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their refund has been processed and he would receive his gift card days after his order invoiced Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionDell representative [redacted] arranged a depot service which has been completed Our records indicate the system has been delivered back to MsPower and follow calls were left unreturned Should Ms [redacted] have any further concerns we remain available to assist her She may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns.Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him, the rewards are typically added to the Dell Rewards-enabled My Account within business days after the order shipsPlease note, Mr [redacted] has confirmed receiving the Dell Advantage Rewards and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I want to have enough time to see if the system will work properly I will not be rushed to accept a resolution Dell has fixed it before and it would only last three weeks and the same problem would occur I must be sure that I won't have this problem reoccur within the next three weeks Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell did not provide any credible information regarding how many XBOX One bundles were available for their advertised promotion further implicating that Dell is guilty of bait and switch sales marketingPotential Dell customers were not provided the opportunity to purchase Dell's advertised promotionDell mislead customers to their website in hopes of scoring a deal on a XBOX One bundle, only to provide customers with a full prices XBOX One bundle Regards, [redacted]
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customerThe representative requesting tracking information since the customer shipped the system unauthorized to the Dell campus in Round Rock TexasSince the corporate office is not the receiving department we will need tracking information if the system is located a return will be processedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers refund has been processedThe agent has attempted to confirm the refund with the customer however has received no responseDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer and explained that the monitor order is on backorderThe customer had additional questions about her Dell Financial account which the representative offered to conference her in with DFSThe representative explained that due to privacy issues did not have accessThe customer indicated she would contact them at another time and had no further questions for the representativePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a new system exchange in order to resolve the technical problems the customer had been having with his original computer The customer has received the new system and [redacted] has sent him a prepaid shipping label so the customer can return the original system to Dell at our expense We certainly do apologize for any negative experience our customer may have experienced in this transaction We appreciate the Revdex.com and the customer bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has compensated the customer for his issues Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has attempted to contact the customer, however; he has not responded to multiple attemptsDell Out-of-Warranty Services remains available to assist and may be contacted at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerThe representative has arranged for system to come to the depot for further diagnosticsThe representative will have shipping material sent to the customerOnce the system is received in and diagnostics are run the representative will follow up on statusThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that all the necessary credits have been posted to the original form(s) of payment, which should reflect on his next billing statementHis request to opt-out of Dell promotions has been processedPlease note that it may take some time for the changes to take effectIn the interim, he may continue to receive Dell marketing communicationsOur representative followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative [redacted] followed up with the customer and confirmed the system is working as designedSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: First: I received the computer on December 1st, The Computer broke down on February 27th, and was non function for months while it was being repaired To make such a general statement as to say the computer was invoiced in makes it seem as though I had this computer a long time THIS COMPUTER BROKE DOWN IN LESS THAN DAYS! Second: Dell states “Our representative, for customer service reasons, offered an exchange computer” However the word REFURBISHED was conveniently left out of that sentence In other words Dell wants to exchange my computer which all ready has refurbished parts with another refurbished computer How is this solving the problem? One of my main arguments is that I spent my hard earned money for a NEW computer not an inferior computer with refurbished parts after less than days Third: I purchased this computer over the phone It was never brought to my attention that if the computer broke down after only days, I would be stuck with a situation where I would have to give up the computer for months and live with a computer that now has multiple refurbished parts Fourth: Dells statement “parts must be labeled refurbished even if never used” makes it seem that many of their refurbished parts are newI find this difficult to believe as the first refurbished mother board they put in my computer lasted DAYS! Fifth: If Dell’s position is IF THEY SELL AN INFERIOR PRODUCT TO A CUSTOMER WHICH FAILS IN LESS THAN DAYS, THEY WILL USE INFERIOR REFURBISHED PARTS TO FIX THE INFERIOR PRODUCT, then they deserve a lot more headache than me filing a complaint with the Revdex.com Many people should get together and take this company to court Regards, [redacted] [redacted]
Dear Revdex.com, Our records indicate that Dell Representative [redacted] has confirmed the customer has received the system backWe remain available to assist the customer within the terms of the warrantyIf the customer has any additional questions we ask they contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am wondering if you can keep this Revdex.com complaint active because DELL has not responded or followed up on their proposed solution of repairing the computer, they also haven't responded to my email sent a week agoThe computer is not in working condition, and I don't think the case should be closed Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a credit for order# [redacted] has been posted to the original form of payment Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Dell for providing information I need to get a refund from [redacted] and [redacted] .com.Dell is an outstanding company and I would absolutely consider purchasing a Dell Computer in the future; but only if I buy from them direct Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their refund has been processed and he would receive his gift card days after his order invoiced Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionDell representative [redacted] arranged a depot service which has been completed Our records indicate the system has been delivered back to MsPower and follow calls were left unreturned Should Ms [redacted] have any further concerns we remain available to assist her She may contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns.Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him, the rewards are typically added to the Dell Rewards-enabled My Account within business days after the order shipsPlease note, Mr [redacted] has confirmed receiving the Dell Advantage Rewards and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I want to have enough time to see if the system will work properly I will not be rushed to accept a resolution Dell has fixed it before and it would only last three weeks and the same problem would occur I must be sure that I won't have this problem reoccur within the next three weeks Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dell did not provide any credible information regarding how many XBOX One bundles were available for their advertised promotion further implicating that Dell is guilty of bait and switch sales marketingPotential Dell customers were not provided the opportunity to purchase Dell's advertised promotionDell mislead customers to their website in hopes of scoring a deal on a XBOX One bundle, only to provide customers with a full prices XBOX One bundle Regards, [redacted]
Dear Revdex.com, Our records indicate that [redacted] has been in contact with the customerThe representative requesting tracking information since the customer shipped the system unauthorized to the Dell campus in Round Rock TexasSince the corporate office is not the receiving department we will need tracking information if the system is located a return will be processedThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers refund has been processedThe agent has attempted to confirm the refund with the customer however has received no responseDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer and explained that the monitor order is on backorderThe customer had additional questions about her Dell Financial account which the representative offered to conference her in with DFSThe representative explained that due to privacy issues did not have accessThe customer indicated she would contact them at another time and had no further questions for the representativePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc