Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell service and support and indicated, after service was dispatched, she has a problem with her mouse We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the follow up submission, a Dell representative contacted Ms [redacted] who indicated that she was able to resolve the mouse issue Our representative provided their contact information and will remain available to assist should Ms [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionOur records show that on December 2, 2016, as per original hardware configuration, correct parts were replaced by Depot under dispatch number [redacted] Depot repaired and fully tested the computerThe depot does not change the overclocking which is what the customer is referring toThis change can be made can go into the BIOS and select the OC level that has GHzWe have also included a link as reference if the customer needs further support he may contact our Out of Warranty department [redacted] At this time Dell considers this issue closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has provided a replacement mouse and a prepaid return labelCustomer has confirmed receipt and Dell has closed the complaintSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
The terms also state that product title transfers to owner after product has shipped The item was shipped, there for I owned the item that they changed shipping address of Yes they did force a refund I have been told several different excuses from everyone I talked to I did not receive an email saying my order was canceledEveryone I know who did order this did not get a cancelation emailThey said that they can't give compensation I have been hung up on twice in phone calls In the latest attempt Dell had at contacting me they called in such a way that my phone would not ring and they would go straight to voice mail Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have only recieved $credit card refund $gift card refund has not been recieved yet Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, has been in contact with Ms [redacted] to assist with her order; however, due to production delays, Ms [redacted] decided to pursue other optionsWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order and wants a refund and compensation We regret any dissatisfaction she may have experienced due to the order delay and appreciate the feedback provided Dell does not provide compensation for time a customer may spend contacting Dell Since the date of the submission, a Dell representative contacted the customer and confirmed the delayed order has been cancelled and the funds released back to her account We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate our Dell representatives exchanged the system for the customer in order to resolve the tech issue Mr [redacted] had been experiencing The customer has received the system and has agreed the matter is resolved [redacted] has invited the customer to contact him or our technician, [redacted] should he have any other concerns over the next thirty (30) days, they will be happy to assist the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: im still waiting for the reciept from my family shipping the computer back to meAfter recieving the reciepts I will turn them into dell but I would still like to see that they make an effort to prevent this from happening to other soldiersOthers may not know they can pursue other options after the initial rejection from dell Regards, Rustin Cothern
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has contacted the privacy department at Dell and had the customer’s mailing information removed from the data base to resolve his issue of being mailed catalogs Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The terms of sale were never explained to me at allI have not seen that link until just recently, and no "Terms of Sale" were ever discussed in our phone conversationsThe only thing Mr [redacted] ever said to me in regards to sales was "I will talk with Sales, and see if there is anything they can do to get an SLR camera close to your price range, and then I can add another discount on top of whatever they can do for you to get it even closer." After he spoke with sales (about a week later), he then informed me that all he could do was give me a $refund on a purchase at regular price, after the purchase shipped, which at the lowest price for a comparable device, still would've been almost double the price that was originally quoted and ordered on 12/31/ Regards, [redacted] ***
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been assigned to this case and has been in contact with [redacted] by phone; in their attempt to work with the customer and address their concerns We ask that the customer works with [redacted] , who can be reached directly by email at [redacted] _***@Dell.com
Complaint: [redacted] Complainant is rejecting this response because:Complainant answered Dell North America l Executive Escalations Management directly by e-mail to ***, [redacted] < [redacted] _***@Dell.com>; [redacted] , [redacted] ; [redacted] , [redacted] ; [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> with copy to [email protected], and provided the requested information multiple times as documented in the attachment[redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a refund or an exchangeOur representative offered technical support per the terms and conditions of the Dell Limited Hardware Warranty, however; it was declinedShould the customer change her mind, Dell Technical Support remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance Our representative processed a service dispatch to provide a system exchange which has since been received by the customer Should the customer have any additional concerns regarding this case, she may contact Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, due to part(s) availability issues and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 14, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: [redacted] was extremely rude and was in no way accepting their mistakeIt seemed more like my faultIt was like it was my duty to beg them for a refund which took more than a month to processThe extra compensation is more than fare for all the hardship I was put throughMost of the customer care people were rude and not at all helpfulIt almost took a month for everything to process The invoice they sent was clearly different from what I had ordered and this is something that should not be doneI do not want to return the device, but they should be aware of what an average customer of Dell thinks about them Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionDr [redacted] expressed dissatisfaction with Dell service and support and wants her computer repairedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted Dr [redacted] to provide assistanceA warranty dispatch for an onsite service technician to replace parts has since been processed and appears to have resolved the technical issuesOur representative provided contact information and will remain available should Dr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell service and support and indicated, after service was dispatched, she has a problem with her mouse We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the follow up submission, a Dell representative contacted Ms [redacted] who indicated that she was able to resolve the mouse issue Our representative provided their contact information and will remain available to assist should Ms [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionOur records show that on December 2, 2016, as per original hardware configuration, correct parts were replaced by Depot under dispatch number [redacted] Depot repaired and fully tested the computerThe depot does not change the overclocking which is what the customer is referring toThis change can be made can go into the BIOS and select the OC level that has GHzWe have also included a link as reference if the customer needs further support he may contact our Out of Warranty department [redacted] At this time Dell considers this issue closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] has provided a replacement mouse and a prepaid return labelCustomer has confirmed receipt and Dell has closed the complaintSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
The terms also state that product title transfers to owner after product has shipped The item was shipped, there for I owned the item that they changed shipping address of Yes they did force a refund I have been told several different excuses from everyone I talked to I did not receive an email saying my order was canceledEveryone I know who did order this did not get a cancelation emailThey said that they can't give compensation I have been hung up on twice in phone calls In the latest attempt Dell had at contacting me they called in such a way that my phone would not ring and they would go straight to voice mail Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell only offered to sell me the battery at a discounted price Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have only recieved $credit card refund $gift card refund has not been recieved yet Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, has been in contact with Ms [redacted] to assist with her order; however, due to production delays, Ms [redacted] decided to pursue other optionsWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order and wants a refund and compensation We regret any dissatisfaction she may have experienced due to the order delay and appreciate the feedback provided Dell does not provide compensation for time a customer may spend contacting Dell Since the date of the submission, a Dell representative contacted the customer and confirmed the delayed order has been cancelled and the funds released back to her account We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate our Dell representatives exchanged the system for the customer in order to resolve the tech issue Mr [redacted] had been experiencing The customer has received the system and has agreed the matter is resolved [redacted] has invited the customer to contact him or our technician, [redacted] should he have any other concerns over the next thirty (30) days, they will be happy to assist the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: im still waiting for the reciept from my family shipping the computer back to meAfter recieving the reciepts I will turn them into dell but I would still like to see that they make an effort to prevent this from happening to other soldiersOthers may not know they can pursue other options after the initial rejection from dell Regards, Rustin Cothern
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has contacted the privacy department at Dell and had the customer’s mailing information removed from the data base to resolve his issue of being mailed catalogs Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The terms of sale were never explained to me at allI have not seen that link until just recently, and no "Terms of Sale" were ever discussed in our phone conversationsThe only thing Mr [redacted] ever said to me in regards to sales was "I will talk with Sales, and see if there is anything they can do to get an SLR camera close to your price range, and then I can add another discount on top of whatever they can do for you to get it even closer." After he spoke with sales (about a week later), he then informed me that all he could do was give me a $refund on a purchase at regular price, after the purchase shipped, which at the lowest price for a comparable device, still would've been almost double the price that was originally quoted and ordered on 12/31/ Regards, [redacted] ***
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been assigned to this case and has been in contact with [redacted] by phone; in their attempt to work with the customer and address their concerns We ask that the customer works with [redacted] , who can be reached directly by email at [redacted] _***@Dell.com
Complaint: [redacted] Complainant is rejecting this response because:Complainant answered Dell North America l Executive Escalations Management directly by e-mail to ***, [redacted] < [redacted] _***@Dell.com>; [redacted] , [redacted] ; [redacted] , [redacted] ; [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> with copy to [email protected], and provided the requested information multiple times as documented in the attachment[redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a refund or an exchangeOur representative offered technical support per the terms and conditions of the Dell Limited Hardware Warranty, however; it was declinedShould the customer change her mind, Dell Technical Support remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance Our representative processed a service dispatch to provide a system exchange which has since been received by the customer Should the customer have any additional concerns regarding this case, she may contact Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, due to part(s) availability issues and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 14, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: [redacted] was extremely rude and was in no way accepting their mistakeIt seemed more like my faultIt was like it was my duty to beg them for a refund which took more than a month to processThe extra compensation is more than fare for all the hardship I was put throughMost of the customer care people were rude and not at all helpfulIt almost took a month for everything to process The invoice they sent was clearly different from what I had ordered and this is something that should not be doneI do not want to return the device, but they should be aware of what an average customer of Dell thinks about them Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionDr [redacted] expressed dissatisfaction with Dell service and support and wants her computer repairedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted Dr [redacted] to provide assistanceA warranty dispatch for an onsite service technician to replace parts has since been processed and appears to have resolved the technical issuesOur representative provided contact information and will remain available should Dr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell