Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOrder was being delayed due to product availability issuesOur records show, order number [redacted] shipped on January 16, 2017; delivery on January 21, under Pilot shipment# [redacted] Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Subsequently our representative remained engaged until the order was delivered The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsOur records indicate the system was not delivered until 2/5/Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, due to the expiration of the customer’s warranty in February, respectfully denied the request for a refund on the out of warranty repairsThe customer confirmed the receipt of the repaired system and verified it is functioning without issueSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I did not refused to transfer my computer from a third party as Dell suggestsDell refused to accept my P.OBox address as a valid address even though the United States Postal Service recognizes it as a valid address Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: im still waiting for the reciept from my family shipping the computer back to meAfter recieving the reciepts I will turn them into dell but I would still like to see that they make an effort to prevent this from happening to other soldiersOthers may not know they can pursue other options after the initial rejection from dell Regards, Rustin Cothern
Complaint: [redacted] I am rejecting this response because: Hello, [redacted] Thank you for finally taking the time to provide me with requested specs Based on your expert data, I would like to state that your picture below states the led indicator denoted by the arrow indicates power, battery status, and hard drive access From each light indicator pattern listed, I would like to explain my experience White light only appeared when first started with ac adapterBut, it always went off after the battery was charged The light would go offBut, the adapter was still pluggedThere has never been an amber indicator lights since the system broke in MayThe white flashing indicator light has been the main one I have requested to workI called it a flickering light when I spoke with the local technology groupThey said they understood my requestBut, none of the items indicated by the listed specs have been resolved Maybe, you are only still running diagnostics or not letting it run doing different site requests or something I'm not sureI just know as you have confirmed that the system is not working Even if the lights don't continue, they should appear And, they currently are notThank you [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have opened a previous complaint with DellThat number is Revdex.com Regarding Complaint # [redacted] I still have not had resolution on the following complaint that now looks closedI have again ordered another computer from Dell and they have messed up the order againI need someone from Dell to take ownership of my issues and help fix themI need someone from Dell to call and actually work with meNO ONE HAS YET TO FOLLOW THROUGH WITH ANYTHING not even the last complaintThis is by far the worst company I have ever dealt withYou have a supervisor named [redacted] who hung up on me including multiple others and finally get a hold of some one in Dell financial services named [redacted] who insults me and hangs up!! I need resolution immediately for thisI spend enough money that I deserve REAL customer service.To listen take note and fix all of my issuesNot transfer metell me supervisors are in a meeting!! (thats their favorite thing to say!!) Someone take ownership of this and resolveIf this cannot be done I will close my account and take my business elsewhere like ORIGIN!!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] was extremely rude and was in no way accepting their mistakeIt seemed more like my faultIt was like it was my duty to beg them for a refund which took more than a month to processThe extra compensation is more than fare for all the hardship I was put throughMost of the customer care people were rude and not at all helpfulIt almost took a month for everything to process The invoice they sent was clearly different from what I had ordered and this is something that should not be doneI do not want to return the device, but they should be aware of what an average customer of Dell thinks about them Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have only recieved $credit card refund $gift card refund has not been recieved yet Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:RESPONSE FROM [redacted] This looks likes this email is all convolutedI do not accept Dell's responseThere has only been one communicationBasically I referred to the complaintNOTHING HAS BEEN RESOLVED ! I DO NOT AGREE WITH THE STATEMENT THAT THIS RESOLUTION IS SATISFACTORYIT IT NOT Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order and wants a refund and compensation We regret any dissatisfaction she may have experienced due to the order delay and appreciate the feedback provided Dell does not provide compensation for time a customer may spend contacting Dell Since the date of the submission, a Dell representative contacted the customer and confirmed the delayed order has been cancelled and the funds released back to her account We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, has been in contact with Ms [redacted] to assist with her order; however, due to production delays, Ms [redacted] decided to pursue other optionsWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: The terms of sale were never explained to me at allI have not seen that link until just recently, and no "Terms of Sale" were ever discussed in our phone conversationsThe only thing Mr [redacted] ever said to me in regards to sales was "I will talk with Sales, and see if there is anything they can do to get an SLR camera close to your price range, and then I can add another discount on top of whatever they can do for you to get it even closer." After he spoke with sales (about a week later), he then informed me that all he could do was give me a $refund on a purchase at regular price, after the purchase shipped, which at the lowest price for a comparable device, still would've been almost double the price that was originally quoted and ordered on 12/31/ Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has contacted the privacy department at Dell and had the customer’s mailing information removed from the data base to resolve his issue of being mailed catalogs Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am sorry I am late in my response I’ve been away on businessDell has not resolved the issue to my satisfaction.They still refuse to send me recovery discs that would return the laptop to point of sale condition, and expect me to download large applications over an internet connection which I’m sure will be problematicDell insists they cannot provide recovery media.If that is true, then they should take the machine in house for recovery not make me do all the legwork Regards, [redacted]
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate our Dell representatives exchanged the system for the customer in order to resolve the tech issue Mr [redacted] had been experiencing The customer has received the system and has agreed the matter is resolved [redacted] has invited the customer to contact him or our technician, [redacted] should he have any other concerns over the next thirty (30) days, they will be happy to assist the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] Complainant is rejecting this response because:Complainant answered Dell North America l Executive Escalations Management directly by e-mail to ***, [redacted] < [redacted] _***@Dell.com>; [redacted] , [redacted] ; [redacted] , [redacted] ; [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> with copy to [email protected], and provided the requested information multiple times as documented in the attachment[redacted]
Complaint: [redacted] I am rejecting this response because: Dell only offered to sell me the battery at a discounted price Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOrder was being delayed due to product availability issuesOur records show, order number [redacted] shipped on January 16, 2017; delivery on January 21, under Pilot shipment# [redacted] Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Subsequently our representative remained engaged until the order was delivered The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsOur records indicate the system was not delivered until 2/5/Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, due to the expiration of the customer’s warranty in February, respectfully denied the request for a refund on the out of warranty repairsThe customer confirmed the receipt of the repaired system and verified it is functioning without issueSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: I did not refused to transfer my computer from a third party as Dell suggestsDell refused to accept my P.OBox address as a valid address even though the United States Postal Service recognizes it as a valid address Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: im still waiting for the reciept from my family shipping the computer back to meAfter recieving the reciepts I will turn them into dell but I would still like to see that they make an effort to prevent this from happening to other soldiersOthers may not know they can pursue other options after the initial rejection from dell Regards, Rustin Cothern
Complaint: [redacted] I am rejecting this response because: Hello, [redacted] Thank you for finally taking the time to provide me with requested specs Based on your expert data, I would like to state that your picture below states the led indicator denoted by the arrow indicates power, battery status, and hard drive access From each light indicator pattern listed, I would like to explain my experience White light only appeared when first started with ac adapterBut, it always went off after the battery was charged The light would go offBut, the adapter was still pluggedThere has never been an amber indicator lights since the system broke in MayThe white flashing indicator light has been the main one I have requested to workI called it a flickering light when I spoke with the local technology groupThey said they understood my requestBut, none of the items indicated by the listed specs have been resolved Maybe, you are only still running diagnostics or not letting it run doing different site requests or something I'm not sureI just know as you have confirmed that the system is not working Even if the lights don't continue, they should appear And, they currently are notThank you [redacted] ***
Complaint: [redacted] I am rejecting this response because:I have opened a previous complaint with DellThat number is Revdex.com Regarding Complaint # [redacted] I still have not had resolution on the following complaint that now looks closedI have again ordered another computer from Dell and they have messed up the order againI need someone from Dell to take ownership of my issues and help fix themI need someone from Dell to call and actually work with meNO ONE HAS YET TO FOLLOW THROUGH WITH ANYTHING not even the last complaintThis is by far the worst company I have ever dealt withYou have a supervisor named [redacted] who hung up on me including multiple others and finally get a hold of some one in Dell financial services named [redacted] who insults me and hangs up!! I need resolution immediately for thisI spend enough money that I deserve REAL customer service.To listen take note and fix all of my issuesNot transfer metell me supervisors are in a meeting!! (thats their favorite thing to say!!) Someone take ownership of this and resolveIf this cannot be done I will close my account and take my business elsewhere like ORIGIN!!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] was extremely rude and was in no way accepting their mistakeIt seemed more like my faultIt was like it was my duty to beg them for a refund which took more than a month to processThe extra compensation is more than fare for all the hardship I was put throughMost of the customer care people were rude and not at all helpfulIt almost took a month for everything to process The invoice they sent was clearly different from what I had ordered and this is something that should not be doneI do not want to return the device, but they should be aware of what an average customer of Dell thinks about them Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have only recieved $credit card refund $gift card refund has not been recieved yet Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:RESPONSE FROM [redacted] This looks likes this email is all convolutedI do not accept Dell's responseThere has only been one communicationBasically I referred to the complaintNOTHING HAS BEEN RESOLVED ! I DO NOT AGREE WITH THE STATEMENT THAT THIS RESOLUTION IS SATISFACTORYIT IT NOT Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order and wants a refund and compensation We regret any dissatisfaction she may have experienced due to the order delay and appreciate the feedback provided Dell does not provide compensation for time a customer may spend contacting Dell Since the date of the submission, a Dell representative contacted the customer and confirmed the delayed order has been cancelled and the funds released back to her account We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, ***, has been in contact with Ms [redacted] to assist with her order; however, due to production delays, Ms [redacted] decided to pursue other optionsWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: The terms of sale were never explained to me at allI have not seen that link until just recently, and no "Terms of Sale" were ever discussed in our phone conversationsThe only thing Mr [redacted] ever said to me in regards to sales was "I will talk with Sales, and see if there is anything they can do to get an SLR camera close to your price range, and then I can add another discount on top of whatever they can do for you to get it even closer." After he spoke with sales (about a week later), he then informed me that all he could do was give me a $refund on a purchase at regular price, after the purchase shipped, which at the lowest price for a comparable device, still would've been almost double the price that was originally quoted and ordered on 12/31/ Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has contacted the privacy department at Dell and had the customer’s mailing information removed from the data base to resolve his issue of being mailed catalogs Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am sorry I am late in my response I’ve been away on businessDell has not resolved the issue to my satisfaction.They still refuse to send me recovery discs that would return the laptop to point of sale condition, and expect me to download large applications over an internet connection which I’m sure will be problematicDell insists they cannot provide recovery media.If that is true, then they should take the machine in house for recovery not make me do all the legwork Regards, [redacted]
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate our Dell representatives exchanged the system for the customer in order to resolve the tech issue Mr [redacted] had been experiencing The customer has received the system and has agreed the matter is resolved [redacted] has invited the customer to contact him or our technician, [redacted] should he have any other concerns over the next thirty (30) days, they will be happy to assist the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] Complainant is rejecting this response because:Complainant answered Dell North America l Executive Escalations Management directly by e-mail to ***, [redacted] < [redacted] _***@Dell.com>; [redacted] , [redacted] ; [redacted] , [redacted] ; [redacted] , [redacted] < [redacted] _ [redacted] @Dell.com> with copy to [email protected], and provided the requested information multiple times as documented in the attachment[redacted]