Dear Revdex.com, Our records indicate that Dell Representative [redacted] has confirmed the customer has received the system backWe remain available to assist the customer within the terms of the warrantyIf the customer has any additional questions we ask they contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I did not refused to transfer my computer from a third party as Dell suggestsDell refused to accept my P.OBox address as a valid address even though the United States Postal Service recognizes it as a valid address Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a gift card replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative requested a picture of the gift card to forward to Dell’s gift card team as, without the image of the actual gift card, our options for replacing the gift card may be limited We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Better Business Bureau, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative confirmed that the gift card had expiredOur representative also informed him of the Terms and Conditions of Promotional Gift Cards http://www.dell.com/learn/us/en/19/campaigns/gift-card-opt-tc-sec1-us?c=us&c...⇄ However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement gift card and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I purchased a TV that comes with a year standard warrantyThe warranty was stated on the websiteI also provided the following evidence of the warranty, as the salesman confirmed when selling us the TVDell wishes to falsely claim that I have no warranty despite the fact that their website and salesman said so outrightThis is illegal behavior and if they insist, I will prosecute them under the law.09/01/08:27:05PM ***: "on the website it says I get years of warranty for no extra" 09/01/08:27:17PM ***: "confirm I get?" 09/01/08:27:47PM Agent (TIP_Esquivias Ra): "That is correct year manufacturer plus year Dell Warranty, total of years :)" 09/01/08:27:58PM ***: "lovely!" Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell product, service and support and wants a replacement unit with third party software preinstalledWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative ran diagnostics and determined that customer’s Dell hardware was working as designedCustomer’s request for replacement unit was respectfully deniedOur representative also informed the customer that Dell does not provide compensation for third party software or services, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty www[redacted] Furthermore, we remain available to assist the customer under the terms of Dell’s Limited Hardware Warranty; however, customer elected not to accept our offer for further assistance in this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Subsequently our representative remained engaged until the order was delivered The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate efforts by Dell technicians to recreate and resolve the intermittent issue experienced by Mr [redacted] have not resolved the issue to his satisfaction Since the date of the submission, Dell representatives have been in contact with him and, for customer satisfaction reasons, offered to replace his computer with a service dispatch for a system exchange Our representatives provided their contact information and will remain available during this process should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received her refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: there has not been a resolution and I am communicating with Dell representatives in India who have very little respect for WomanThe Resolution specialist was rude by interrupting me and talking over me provided no resolutionI would prefer my complaint be handled in the USA pleaseI should not be subjected to gender discrimination and have to speak with men of India or of middle eastern descent who have no regards for females let alone their opinion although there have been some improvement regarding equal rights for example the Speaker of the Lok Sabha and the Leader of the Opposition in the Lok Sabha (Lower House of the parliament) were womenWomen in India continue to face atrocities such as rape, acid throwing, dowry killings, and the forced prostitution of young girlsThe male dominating mentality is still very alive and exercised whenever not under scrutiny or monitored I was contacted by Dell today and this is the follemail sent as a follow up to our conversationI spoke with someone from India who was rude and continued to interrupt me and talk over meI believe there is a major problem with attempting to communicate with Dell representatives who apparently have very little respect for their female counterparts and lack the ability to provide good customer service which Americans are accustom to receiving and expect to receive The Dell representative continued to repeat their Dell policy which was repeated to me several times yesterdayI think I have it by now but it doesn't erase the fact that the Dell manufacturer installed a program not hardware on the computer I purchased without my consentWhen I chose the computer on line it mentioned nothing about I was purchasing a laptop that would come with Microsoft Office as a trialTo me it is just another way of requiring customer to either purchase the software after the trial period is up or be charged to have it removedEither way the customer losesSupposedly the guarantee policy was provided with the product and according to the Dell representative once you turn on the computer the owner is required to acknowledge and agree to their warranty policyMr [redacted] informed me that it was not Dell's fault if I failed to read the warranty policy That remark was exceptional customer service I supposeAre you serious? Mr [redacted] of the Dell Resolution Department hasn't resolved anything but has only reinforced my belief about out sourcing to oversea countries as a major mistake by American businesses
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer in regards to additional concernsThe representative authorized a depot repair and has confirmed parts replaced and return shipping information to the customer Please have the customer contact the representative by emailing at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] has documented the customer feedback which will be actioned appropriatelyThe representative will follow up once the credit has posted to the accountPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, due to the expiration of the customer’s warranty in February, respectfully denied the request for a refund on the out of warranty repairsThe customer confirmed the receipt of the repaired system and verified it is functioning without issueSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOrder was being delayed due to product availability issuesOur records show, order number [redacted] shipped on January 16, 2017; delivery on January 21, under Pilot shipment# [redacted] Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] [redacted] , our representative advised Mr [redacted] the system is out of warranty and respectfully denied his request for a system exchange or a return for refund [redacted] offered Mr [redacted] out of warranty depot serviceHowever, Mr [redacted] declined the offerWe regret any dissatisfaction Mr [redacted] may have experienced [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I had already gone through several technicians who all said that my system needed to be sent in, they all said that they were sending me a "box" and none of them haveNow this guy is telling me that a box isn't warranted!! Don't these people talk to each other? This is outrageous! Its all a gameI used to work for Dell, they didn't used to treat customers this way Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsOur records indicate the system was not delivered until 2/5/Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:it demonstrates gross negligence on behalf of the company and contradicts the promise made to me after the second system malfunction Per comments made in my initial complaint letter, the company was obligates to fix the inoperable laptop after first system malfunction Not only did the problem persist after it's return to me, it continued to be inoperable shortly after the second system malfunction before the warranty expired) I mailed the laptop for a second fix, only for it to breakdown again The Dell depot center guaranteed my satisfaction and reiterated that it would replace my laptop if it failed for the same reasons third time (even after warranty expiration) It has failed a third time, but now the xomapny is rwnwfing on its offer So, it failed to provide reasonable service or replacement on a lemon laptop and it not honoring its promise of a replacement after a third failure Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a partial refund for the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell Representative [redacted] has confirmed the customer has received the system backWe remain available to assist the customer within the terms of the warrantyIf the customer has any additional questions we ask they contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I did not refused to transfer my computer from a third party as Dell suggestsDell refused to accept my P.OBox address as a valid address even though the United States Postal Service recognizes it as a valid address Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a gift card replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative requested a picture of the gift card to forward to Dell’s gift card team as, without the image of the actual gift card, our options for replacing the gift card may be limited We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Better Business Bureau, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative confirmed that the gift card had expiredOur representative also informed him of the Terms and Conditions of Promotional Gift Cards http://www.dell.com/learn/us/en/19/campaigns/gift-card-opt-tc-sec1-us?c=us&c...⇄ However, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement gift card and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I purchased a TV that comes with a year standard warrantyThe warranty was stated on the websiteI also provided the following evidence of the warranty, as the salesman confirmed when selling us the TVDell wishes to falsely claim that I have no warranty despite the fact that their website and salesman said so outrightThis is illegal behavior and if they insist, I will prosecute them under the law.09/01/08:27:05PM ***: "on the website it says I get years of warranty for no extra" 09/01/08:27:17PM ***: "confirm I get?" 09/01/08:27:47PM Agent (TIP_Esquivias Ra): "That is correct year manufacturer plus year Dell Warranty, total of years :)" 09/01/08:27:58PM ***: "lovely!" Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell product, service and support and wants a replacement unit with third party software preinstalledWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative ran diagnostics and determined that customer’s Dell hardware was working as designedCustomer’s request for replacement unit was respectfully deniedOur representative also informed the customer that Dell does not provide compensation for third party software or services, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty www[redacted] Furthermore, we remain available to assist the customer under the terms of Dell’s Limited Hardware Warranty; however, customer elected not to accept our offer for further assistance in this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www[redacted] or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns Subsequently our representative remained engaged until the order was delivered The customer may contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate efforts by Dell technicians to recreate and resolve the intermittent issue experienced by Mr [redacted] have not resolved the issue to his satisfaction Since the date of the submission, Dell representatives have been in contact with him and, for customer satisfaction reasons, offered to replace his computer with a service dispatch for a system exchange Our representatives provided their contact information and will remain available during this process should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received her refund Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because: there has not been a resolution and I am communicating with Dell representatives in India who have very little respect for WomanThe Resolution specialist was rude by interrupting me and talking over me provided no resolutionI would prefer my complaint be handled in the USA pleaseI should not be subjected to gender discrimination and have to speak with men of India or of middle eastern descent who have no regards for females let alone their opinion although there have been some improvement regarding equal rights for example the Speaker of the Lok Sabha and the Leader of the Opposition in the Lok Sabha (Lower House of the parliament) were womenWomen in India continue to face atrocities such as rape, acid throwing, dowry killings, and the forced prostitution of young girlsThe male dominating mentality is still very alive and exercised whenever not under scrutiny or monitored I was contacted by Dell today and this is the follemail sent as a follow up to our conversationI spoke with someone from India who was rude and continued to interrupt me and talk over meI believe there is a major problem with attempting to communicate with Dell representatives who apparently have very little respect for their female counterparts and lack the ability to provide good customer service which Americans are accustom to receiving and expect to receive The Dell representative continued to repeat their Dell policy which was repeated to me several times yesterdayI think I have it by now but it doesn't erase the fact that the Dell manufacturer installed a program not hardware on the computer I purchased without my consentWhen I chose the computer on line it mentioned nothing about I was purchasing a laptop that would come with Microsoft Office as a trialTo me it is just another way of requiring customer to either purchase the software after the trial period is up or be charged to have it removedEither way the customer losesSupposedly the guarantee policy was provided with the product and according to the Dell representative once you turn on the computer the owner is required to acknowledge and agree to their warranty policyMr [redacted] informed me that it was not Dell's fault if I failed to read the warranty policy That remark was exceptional customer service I supposeAre you serious? Mr [redacted] of the Dell Resolution Department hasn't resolved anything but has only reinforced my belief about out sourcing to oversea countries as a major mistake by American businesses
Dear Revdex.com, Our records indicate the representative [redacted] followed up with the customer in regards to additional concernsThe representative authorized a depot repair and has confirmed parts replaced and return shipping information to the customer Please have the customer contact the representative by emailing at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] has documented the customer feedback which will be actioned appropriatelyThe representative will follow up once the credit has posted to the accountPlease have the customer contact the representative by email at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has contacted the customer and, due to the expiration of the customer’s warranty in February, respectfully denied the request for a refund on the out of warranty repairsThe customer confirmed the receipt of the repaired system and verified it is functioning without issueSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOrder was being delayed due to product availability issuesOur records show, order number [redacted] shipped on January 16, 2017; delivery on January 21, under Pilot shipment# [redacted] Our representative followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] [redacted] , our representative advised Mr [redacted] the system is out of warranty and respectfully denied his request for a system exchange or a return for refund [redacted] offered Mr [redacted] out of warranty depot serviceHowever, Mr [redacted] declined the offerWe regret any dissatisfaction Mr [redacted] may have experienced [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I had already gone through several technicians who all said that my system needed to be sent in, they all said that they were sending me a "box" and none of them haveNow this guy is telling me that a box isn't warranted!! Don't these people talk to each other? This is outrageous! Its all a gameI used to work for Dell, they didn't used to treat customers this way Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] , is attempting again to reach the customer by phone and email; however to date the customer has not been available his remaining concernsOur records indicate the system was not delivered until 2/5/Please have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:it demonstrates gross negligence on behalf of the company and contradicts the promise made to me after the second system malfunction Per comments made in my initial complaint letter, the company was obligates to fix the inoperable laptop after first system malfunction Not only did the problem persist after it's return to me, it continued to be inoperable shortly after the second system malfunction before the warranty expired) I mailed the laptop for a second fix, only for it to breakdown again The Dell depot center guaranteed my satisfaction and reiterated that it would replace my laptop if it failed for the same reasons third time (even after warranty expiration) It has failed a third time, but now the xomapny is rwnwfing on its offer So, it failed to provide reasonable service or replacement on a lemon laptop and it not honoring its promise of a replacement after a third failure Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed a partial refund for the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc