Complaint: [redacted] I am rejecting this response because: I have spent the last months of contacting this company for repairs, replacements, refunds, etc The computer is still not repaired and until it is repaired, replaced, or refunded, the complaint remains unresolved This company replaces parts with refurbished parts, not new ones, and there seems to be a lot of complaints against it I purchased a brand new computer and expected it to operate properly, I did not expect to receive something that I could not use and have spent many months trying to get what I paid for Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionDr [redacted] expressed dissatisfaction with Dell service and support and wants her computer repairedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted Dr [redacted] to provide assistanceA warranty dispatch for an onsite service technician to replace parts has since been processed and appears to have resolved the technical issuesOur representative provided contact information and will remain available should Dr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been assigned to this case and has been in contact with [redacted] by phone; in their attempt to work with the customer and address their concerns We ask that the customer works with [redacted] , who can be reached directly by email at [redacted] _***@Dell.com
Revdex.com: I have been a Dell customer for many years I have purchased many Dell products I have been, until recently a very satisfied Dell customerI believe this to be a "one off" experience As a direct result of this recent experience I will continue to be an "eyes wide open" customer of Dell in the futureI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a refund or an exchangeOur representative offered technical support per the terms and conditions of the Dell Limited Hardware Warranty, however; it was declinedShould the customer change her mind, Dell Technical Support remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, due to part(s) availability issues and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 14, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance Our representative processed a service dispatch to provide a system exchange which has since been received by the customer Should the customer have any additional concerns regarding this case, she may contact Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me due merely to the fact that we were able to get another computer on time for Christmas The agent was clearly reading a circular printed script when they called from Dell and reread the same lines no matter what dissatisfaction we expressed I'm tired of chasing my tail with this company Feel free to close our file I will not deal with Dell again in the future Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and email to discuss his concerns To date, the customer has not responded to our representative’s follcontact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that he purchased the unit in February, Our representative explained the terms and conditions of the limited hardware warranty [redacted] Please note that our representative offered service and support, as well as, a certified refurbished replacement; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a new replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the warranty expired on June 16, The representative also explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered fee-based repair; however, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair was respectfully denied Mr [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-#### [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Thanks for reopening this case, it was never resolved, in fact Dell never answered our requests to put us in touch with either public relations, sales or any other human resources deptAll we got is technical support deptand they were stalling time from the first week that we got the computer, this computer was defective and was malfunctioning from the very beginning and they did not help at all not in technical matters not in any other matters, all numbers that we called we tech support only, they told us that we should only talk to them and not to anybody else, and none of the tech people would provide any other phone number and when the person from Dell finally called he was also from tech support from Bombay India, the American Company that will not let you talk to any other dept, but tech support is in violation of consumer rights and we intend to complain regarding this Company to Attorney General, please keep this case open till I will write you an e-mail that this case was resolved Thanks again for your help Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell purchase and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedbackOur records indicate the customer was given her own customer account and there are two orders under the account The system, mouse and keyboard order would be downloaded for manufacturing and the separate monitor order would be forwarded for fulfillment The system order invoiced and shipped however the monitor order for $was cancelled Since the date of the submission, a Dell representative contacted the customer to clarify the charges Should the customer have a charge for $on a separate account, our representative requested that the customer forward the order number so that we may further address her concerns The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Everything Dell claims is false, although I do have access to my digital locker I do not have access to a WORKING link to take me to the softwareI cannot contact Sony's software division because it NO LONGER EXISTSeven a Dell sales representative agrees that customer service should do an exchange for like kind and quality software but they continue to refuse toattached is a conversation with a sales representative at Dell who wanted to help but could not because he is not customer careI'm not sure how to get it through anyones head at Dell that I bought the product from Dell I didn't buy it from anyone else, and Dell made the promise to me to keep it in a digital locker, nobody else made this promise, but DELL did Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The wrong part is in the machine and I wasnt able to get a service plan even when I asked about gettingI frankly dont care about this anymore and realize Im not going to be fully satisfied with DellThey dont care and its not worth my time and energy auguring with them anymoreIll choose another vendor for my computing needs Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer a discount for his troubles but the customer has decided not to purchase from Dell Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:dell has continuously rejected honoring their price match policy per their websiteIn addition, their grounds for a concession of 150$ was on the grounds of a promotional offer that they have reassured I will receiveHowever, as I made the purchase in April and as we are at the end of July, I ask the Revdex.com to request all emails and data transcripts regarding my purchase to see that their assertions are not trueIn addition, I would like dell to quit hiding behind extension numbers that do not work and transferring customers betweeen departments endlesslyThey need to be held accountable and their unfair business practices regulated Regards, [redacted]
Dell representative, [redacted] has been in contact with the customer to address their concerns; however a final resolution has yet to be reached We ask that the customer continues to work with our representative who can be reached directly by email at ***_***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , dispatched a return for credit and our records indicate the system has been received [redacted] will remain engaged until the credit has been applied to the original form of payment and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received his order and will pass on the customer’s feedback to the proper departments Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have spent the last months of contacting this company for repairs, replacements, refunds, etc The computer is still not repaired and until it is repaired, replaced, or refunded, the complaint remains unresolved This company replaces parts with refurbished parts, not new ones, and there seems to be a lot of complaints against it I purchased a brand new computer and expected it to operate properly, I did not expect to receive something that I could not use and have spent many months trying to get what I paid for Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionDr [redacted] expressed dissatisfaction with Dell service and support and wants her computer repairedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted Dr [redacted] to provide assistanceA warranty dispatch for an onsite service technician to replace parts has since been processed and appears to have resolved the technical issuesOur representative provided contact information and will remain available should Dr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been assigned to this case and has been in contact with [redacted] by phone; in their attempt to work with the customer and address their concerns We ask that the customer works with [redacted] , who can be reached directly by email at [redacted] _***@Dell.com
Revdex.com: I have been a Dell customer for many years I have purchased many Dell products I have been, until recently a very satisfied Dell customerI believe this to be a "one off" experience As a direct result of this recent experience I will continue to be an "eyes wide open" customer of Dell in the futureI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a refund or an exchangeOur representative offered technical support per the terms and conditions of the Dell Limited Hardware Warranty, however; it was declinedShould the customer change her mind, Dell Technical Support remains available Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, due to part(s) availability issues and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 14, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and provide assistance Our representative processed a service dispatch to provide a system exchange which has since been received by the customer Should the customer have any additional concerns regarding this case, she may contact Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me due merely to the fact that we were able to get another computer on time for Christmas The agent was clearly reading a circular printed script when they called from Dell and reread the same lines no matter what dissatisfaction we expressed I'm tired of chasing my tail with this company Feel free to close our file I will not deal with Dell again in the future Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and email to discuss his concerns To date, the customer has not responded to our representative’s follcontact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that he purchased the unit in February, Our representative explained the terms and conditions of the limited hardware warranty [redacted] Please note that our representative offered service and support, as well as, a certified refurbished replacement; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a new replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the warranty expired on June 16, The representative also explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered fee-based repair; however, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair was respectfully denied Mr [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-#### [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Thanks for reopening this case, it was never resolved, in fact Dell never answered our requests to put us in touch with either public relations, sales or any other human resources deptAll we got is technical support deptand they were stalling time from the first week that we got the computer, this computer was defective and was malfunctioning from the very beginning and they did not help at all not in technical matters not in any other matters, all numbers that we called we tech support only, they told us that we should only talk to them and not to anybody else, and none of the tech people would provide any other phone number and when the person from Dell finally called he was also from tech support from Bombay India, the American Company that will not let you talk to any other dept, but tech support is in violation of consumer rights and we intend to complain regarding this Company to Attorney General, please keep this case open till I will write you an e-mail that this case was resolved Thanks again for your help Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a Dell purchase and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedbackOur records indicate the customer was given her own customer account and there are two orders under the account The system, mouse and keyboard order would be downloaded for manufacturing and the separate monitor order would be forwarded for fulfillment The system order invoiced and shipped however the monitor order for $was cancelled Since the date of the submission, a Dell representative contacted the customer to clarify the charges Should the customer have a charge for $on a separate account, our representative requested that the customer forward the order number so that we may further address her concerns The customer may contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Everything Dell claims is false, although I do have access to my digital locker I do not have access to a WORKING link to take me to the softwareI cannot contact Sony's software division because it NO LONGER EXISTSeven a Dell sales representative agrees that customer service should do an exchange for like kind and quality software but they continue to refuse toattached is a conversation with a sales representative at Dell who wanted to help but could not because he is not customer careI'm not sure how to get it through anyones head at Dell that I bought the product from Dell I didn't buy it from anyone else, and Dell made the promise to me to keep it in a digital locker, nobody else made this promise, but DELL did Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The wrong part is in the machine and I wasnt able to get a service plan even when I asked about gettingI frankly dont care about this anymore and realize Im not going to be fully satisfied with DellThey dont care and its not worth my time and energy auguring with them anymoreIll choose another vendor for my computing needs Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer a discount for his troubles but the customer has decided not to purchase from Dell Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:dell has continuously rejected honoring their price match policy per their websiteIn addition, their grounds for a concession of 150$ was on the grounds of a promotional offer that they have reassured I will receiveHowever, as I made the purchase in April and as we are at the end of July, I ask the Revdex.com to request all emails and data transcripts regarding my purchase to see that their assertions are not trueIn addition, I would like dell to quit hiding behind extension numbers that do not work and transferring customers betweeen departments endlesslyThey need to be held accountable and their unfair business practices regulated Regards, [redacted]
Dell representative, [redacted] has been in contact with the customer to address their concerns; however a final resolution has yet to be reached We ask that the customer continues to work with our representative who can be reached directly by email at ***_***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , dispatched a return for credit and our records indicate the system has been received [redacted] will remain engaged until the credit has been applied to the original form of payment and may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received his order and will pass on the customer’s feedback to the proper departments Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc