Complaint: [redacted] I am rejecting this response because:RESPONSE FROM [redacted] This looks likes this email is all convolutedI do not accept Dell's responseThere has only been one communicationBasically I referred to the complaintNOTHING HAS BEEN RESOLVED ! I DO NOT AGREE WITH THE STATEMENT THAT THIS RESOLUTION IS SATISFACTORYIT IT NOT Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and email to discuss his concerns To date, the customer has not responded to our representative’s follcontact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Revdex.com: I have been a Dell customer for many years I have purchased many Dell products I have been, until recently a very satisfied Dell customerI believe this to be a "one off" experience As a direct result of this recent experience I will continue to be an "eyes wide open" customer of Dell in the futureI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me due merely to the fact that we were able to get another computer on time for Christmas The agent was clearly reading a circular printed script when they called from Dell and reread the same lines no matter what dissatisfaction we expressed I'm tired of chasing my tail with this company Feel free to close our file I will not deal with Dell again in the future Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have opened a previous complaint with DellThat number is Revdex.com Regarding Complaint # [redacted] I still have not had resolution on the following complaint that now looks closedI have again ordered another computer from Dell and they have messed up the order againI need someone from Dell to take ownership of my issues and help fix themI need someone from Dell to call and actually work with meNO ONE HAS YET TO FOLLOW THROUGH WITH ANYTHING not even the last complaintThis is by far the worst company I have ever dealt withYou have a supervisor named [redacted] who hung up on me including multiple others and finally get a hold of some one in Dell financial services named [redacted] who insults me and hangs up!! I need resolution immediately for thisI spend enough money that I deserve REAL customer service.To listen take note and fix all of my issuesNot transfer metell me supervisors are in a meeting!! (thats their favorite thing to say!!) Someone take ownership of this and resolveIf this cannot be done I will close my account and take my business elsewhere like ORIGIN!!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Hello, [redacted] Thank you for finally taking the time to provide me with requested specs Based on your expert data, I would like to state that your picture below states the led indicator denoted by the arrow indicates power, battery status, and hard drive access From each light indicator pattern listed, I would like to explain my experience White light only appeared when first started with ac adapterBut, it always went off after the battery was charged The light would go offBut, the adapter was still pluggedThere has never been an amber indicator lights since the system broke in MayThe white flashing indicator light has been the main one I have requested to workI called it a flickering light when I spoke with the local technology groupThey said they understood my requestBut, none of the items indicated by the listed specs have been resolved Maybe, you are only still running diagnostics or not letting it run doing different site requests or something I'm not sureI just know as you have confirmed that the system is not working Even if the lights don't continue, they should appear And, they currently are notThank you [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have spent the last months of contacting this company for repairs, replacements, refunds, etc The computer is still not repaired and until it is repaired, replaced, or refunded, the complaint remains unresolved This company replaces parts with refurbished parts, not new ones, and there seems to be a lot of complaints against it I purchased a brand new computer and expected it to operate properly, I did not expect to receive something that I could not use and have spent many months trying to get what I paid for Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I am sorry I am late in my response I’ve been away on businessDell has not resolved the issue to my satisfaction.They still refuse to send me recovery discs that would return the laptop to point of sale condition, and expect me to download large applications over an internet connection which I’m sure will be problematicDell insists they cannot provide recovery media.If that is true, then they should take the machine in house for recovery not make me do all the legwork Regards, [redacted]
Dell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for an accessory to go with his laptop purchase We regret any miscommunication which may have occurred and appreciate the feedback Dell offers accessories as a convenience to our customers however it would be at the customer’s discretion if they choose to purchase an accessory Dell will not provide accessories at no additional charge based on a customer’s interpretation of what should be included with a product they purchase Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The customer requested that our representative send the accessory at no charge which our representative denied For customer satisfaction reasons, our representative offered to process a Return Authorization so the customer could obtain a refund once the computer is returned to Dell however the customer declined the offer The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with the account verification department to resolve this matterOur records show that the credit for order number [redacted] has been posted to the original form of payment, which should reflect on next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and requested additional informationHowever; the customer has not responded to additional contact attemptsOur representative remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer the repair depot has not received their computer and inbound tracking number [redacted] , FedEx, shows no shipping history Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the warranty expired on June 16, The representative also explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered fee-based repair; however, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair was respectfully denied Mr [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-#### [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has informed the customer of his credits; 09/13/$and 09/19/$ This matter has been addressed and is considered resolved We certainly do apologize for any frustration this matter may have caused our customer Please ask the customer to contact [redacted] directly by email at [redacted] @Dell.com if they should need further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Our representative, [redacted] , advised Mr [redacted] that his feedback has been received and sent to the correct department and confirmed his personal information has not been compromised [redacted] may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerThe customers history of purchases he received Dell Advantage awards for his purchases made online in May, this reward is good for future Dell purchases onlyAt the time he placed order [redacted] (4/30) he didn’t have any active Dell advantage awards to apply to the purchaseThe expired Dell advantage rewards he mentioned were from 2013, once expired we are unable to reinstate *Rewards: Rewards are provided in the form of a promotional code10% back in rewards valid only on purchases using Dell Preferred Account and Dell Advantage Loyalty Program5% back in rewards valid on all other Dell Advantage purchasesBose products only eligible for 5% rewards with Dell AdvantageRewards arrive separately from purchase, typically in 10-days from ship date via email; expires in days (except where prohibited by law)Terms and conditions applySee www.dell.com/rewardterms Purchases of certain electronics, accessories and smartphones may not be eligible due to manufacturer rules and restrictionsWhere applicable, eligibility will be noted in the electronics and/or accessory product detail section The customer would have received a welcome package back in when he first applied for the Dell Advantage program about how he would receive the discount codesIt is not Dells responsibility to follow up or confirm receipt Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:RESPONSE FROM [redacted] This looks likes this email is all convolutedI do not accept Dell's responseThere has only been one communicationBasically I referred to the complaintNOTHING HAS BEEN RESOLVED ! I DO NOT AGREE WITH THE STATEMENT THAT THIS RESOLUTION IS SATISFACTORYIT IT NOT Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any miscommunication which may have occurred and appreciate the feedback Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and email to discuss his concerns To date, the customer has not responded to our representative’s follcontact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, [redacted] , has contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Revdex.com: I have been a Dell customer for many years I have purchased many Dell products I have been, until recently a very satisfied Dell customerI believe this to be a "one off" experience As a direct result of this recent experience I will continue to be an "eyes wide open" customer of Dell in the futureI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me due merely to the fact that we were able to get another computer on time for Christmas The agent was clearly reading a circular printed script when they called from Dell and reread the same lines no matter what dissatisfaction we expressed I'm tired of chasing my tail with this company Feel free to close our file I will not deal with Dell again in the future Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I have opened a previous complaint with DellThat number is Revdex.com Regarding Complaint # [redacted] I still have not had resolution on the following complaint that now looks closedI have again ordered another computer from Dell and they have messed up the order againI need someone from Dell to take ownership of my issues and help fix themI need someone from Dell to call and actually work with meNO ONE HAS YET TO FOLLOW THROUGH WITH ANYTHING not even the last complaintThis is by far the worst company I have ever dealt withYou have a supervisor named [redacted] who hung up on me including multiple others and finally get a hold of some one in Dell financial services named [redacted] who insults me and hangs up!! I need resolution immediately for thisI spend enough money that I deserve REAL customer service.To listen take note and fix all of my issuesNot transfer metell me supervisors are in a meeting!! (thats their favorite thing to say!!) Someone take ownership of this and resolveIf this cannot be done I will close my account and take my business elsewhere like ORIGIN!!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Hello, [redacted] Thank you for finally taking the time to provide me with requested specs Based on your expert data, I would like to state that your picture below states the led indicator denoted by the arrow indicates power, battery status, and hard drive access From each light indicator pattern listed, I would like to explain my experience White light only appeared when first started with ac adapterBut, it always went off after the battery was charged The light would go offBut, the adapter was still pluggedThere has never been an amber indicator lights since the system broke in MayThe white flashing indicator light has been the main one I have requested to workI called it a flickering light when I spoke with the local technology groupThey said they understood my requestBut, none of the items indicated by the listed specs have been resolved Maybe, you are only still running diagnostics or not letting it run doing different site requests or something I'm not sureI just know as you have confirmed that the system is not working Even if the lights don't continue, they should appear And, they currently are notThank you [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have spent the last months of contacting this company for repairs, replacements, refunds, etc The computer is still not repaired and until it is repaired, replaced, or refunded, the complaint remains unresolved This company replaces parts with refurbished parts, not new ones, and there seems to be a lot of complaints against it I purchased a brand new computer and expected it to operate properly, I did not expect to receive something that I could not use and have spent many months trying to get what I paid for Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:I am sorry I am late in my response I’ve been away on businessDell has not resolved the issue to my satisfaction.They still refuse to send me recovery discs that would return the laptop to point of sale condition, and expect me to download large applications over an internet connection which I’m sure will be problematicDell insists they cannot provide recovery media.If that is true, then they should take the machine in house for recovery not make me do all the legwork Regards, [redacted]
Dell representative, [redacted] , contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted]
Complaint: [redacted] I am rejecting this response because: No refund yet Regards, [redacted] **
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for an accessory to go with his laptop purchase We regret any miscommunication which may have occurred and appreciate the feedback Dell offers accessories as a convenience to our customers however it would be at the customer’s discretion if they choose to purchase an accessory Dell will not provide accessories at no additional charge based on a customer’s interpretation of what should be included with a product they purchase Since the date of the submission, a Dell representative contacted the customer to discuss their concerns The customer requested that our representative send the accessory at no charge which our representative denied For customer satisfaction reasons, our representative offered to process a Return Authorization so the customer could obtain a refund once the computer is returned to Dell however the customer declined the offer The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concerns and worked with the account verification department to resolve this matterOur records show that the credit for order number [redacted] has been posted to the original form of payment, which should reflect on next billing statementOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
The customer's case and Dell account are under review and a response or representative contact will be provided within five business days
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and requested additional informationHowever; the customer has not responded to additional contact attemptsOur representative remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer the repair depot has not received their computer and inbound tracking number [redacted] , FedEx, shows no shipping history Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the warranty expired on June 16, The representative also explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered fee-based repair; however, Mr [redacted] elected not to accept our offer of assistanceHis request for free repair was respectfully denied Mr [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-#### [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has informed the customer of his credits; 09/13/$and 09/19/$ This matter has been addressed and is considered resolved We certainly do apologize for any frustration this matter may have caused our customer Please ask the customer to contact [redacted] directly by email at [redacted] @Dell.com if they should need further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Our representative, [redacted] , advised Mr [redacted] that his feedback has been received and sent to the correct department and confirmed his personal information has not been compromised [redacted] may be contacted via email at [redacted] @Dell.comWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerThe customers history of purchases he received Dell Advantage awards for his purchases made online in May, this reward is good for future Dell purchases onlyAt the time he placed order [redacted] (4/30) he didn’t have any active Dell advantage awards to apply to the purchaseThe expired Dell advantage rewards he mentioned were from 2013, once expired we are unable to reinstate *Rewards: Rewards are provided in the form of a promotional code10% back in rewards valid only on purchases using Dell Preferred Account and Dell Advantage Loyalty Program5% back in rewards valid on all other Dell Advantage purchasesBose products only eligible for 5% rewards with Dell AdvantageRewards arrive separately from purchase, typically in 10-days from ship date via email; expires in days (except where prohibited by law)Terms and conditions applySee www.dell.com/rewardterms Purchases of certain electronics, accessories and smartphones may not be eligible due to manufacturer rules and restrictionsWhere applicable, eligibility will be noted in the electronics and/or accessory product detail section The customer would have received a welcome package back in when he first applied for the Dell Advantage program about how he would receive the discount codesIt is not Dells responsibility to follow up or confirm receipt Advanced Resolution Group Incident [redacted] Dell Inc