The new system albeit is a little faster in terms of speed and execution, continues to overheat and has frozen several times.The GPU once reached 75C with the CPU running at 68C concurrently Dell refuses to allow additional warranty on this computer alleging this PC is too old, yet has a manufacture date of (see attachment) Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and informed him that our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesWe will continue to support the system under the terms of the hard ware warranty which was explained in an earlier updateIn regards to the purchase date of the system the representative is presently working on the back end paperwork to have this updated to reflect the time of purchase from the storeWe remain available to assist the customer under the terms of the warranty but stand by the resolution of a refurbished exchangePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a return and refund of the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell has given ambigious responses to what their warranty coversTake the following example from Dell’s response to the Revdex.com: “Dell’s Limited Hardware Warranty covers hardware components that fail during use and does not cover physical damage to the hardware components.”I, the consumer, would like to receive clarification on the differences between hardware that fails and physical damageThe screws that fasten the casing are considered hardwareThe screws failed under use (as long as you would consider opening and closing the laptop lid use)The casing has failed, as it has crackedThe failure of a part is defined by its inability to execute its intended purposeI argue that these hardware components have failed from use and not damage caused by myselfThe failure was due to the negligence of Dell.Dell has failed to recognize their fault in the matter and this is shown through their ambigious responsesI would like a more detailed explanation of how my specific situation does not meet these termsPlease be concise and explain how the fasteners failing (under use) and the casing failing (under use) is not covered under the warranty Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer the repair depot has not received their computer and inbound tracking number [redacted] , FedEx, shows no shipping history Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
The customer ordered a new system but the shipping was delayed for a considerable length of timeHowever, the system was delivered and is working fineOur representative asked to customer to use the system for a couple of weeks and to contact him if necessary with any problemsOur representative closed this case but can be reached at [redacted] @dell.com
Complaint: [redacted] I am rejecting this response because:Dell INCeither never even had any of the Xbox One bundles to start with for the Black Friday sale on there website or they had only a couple and not near enough to call it a sale when it sold out in less then seconds and there was no way to even come close to fulfilling even a fraction of the demandI placed my order and had the Xbox One bundle in my cart in seconds after the sale started and on the payment screen at only seconds into the sale I was told it already had sold outI had a super fast connection and there was really no way that anyone could have placed an order faster then I tried toI waited weeks for this sale to start and was ready right at pm Pacific time to buy one of these, to good to be true deals and as the saying goes this was a case of to good to be true as I feel Dell INCused this sale to drive traffic to there online store so people would buy other goods and services from there websiteWhen I contacted there chat support they immediately told me they had other things for sale and to top it off the chat agent ended up ending the chat session when I asked for a manager and called them out on this BS sale! I finally had a Dell customer services representative call me regarding this and I was told the same line of crap and that they would not be able to fulfill the sale so I again told the representative who couldn't even speak fluent English as all these big corporations outsource to other countries that ends up giving us American citizens sub par service so they make more profitsI have been buying computers and other electronics from Dell for over years but after this experience I will never buy anYthing from them again and I will let everyone I can know what a shady company Dell INCnow is! Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative has authorized a refurbished exchange and will update the customer once shipping information is availableWe request the customer contact the representative by email at [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his order rerouted to the correct address and compensationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsAn exchange was processed and shipped to Mr [redacted] and a concession was subsequently processed for customer satisfaction reasons His request for additional compensation was deniedOur representative provided contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that order# [redacted] was shipped on August 25, and delivered to Mr [redacted] on August 30, under Pilot Shipment# [redacted] Our representative informed him that the promotional Gift Cards ship separately from purchase and typically arrives within days from ship date via e-mail and carry a day expiration (except where prohibited by law) [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative worked with our internal credit department and resolved the errorWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell makes every effort to avoid errors in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell At times, a computer order will be effected by unforeseen elements outside of Dell’s control such as a parts backlog, unusual volume of sales, or other factors For these reasons, Dell cannot “guarantee” the time it will take to process an order but our intent will always be to meet or exceed our customers’ expectations Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified that he has received his orders We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I told Dell computers that my phone was out of oeder on NOV5th 6:PM Also I called [redacted] @8:Dell computers said they would call in or hours??????AT 12:PM I [redacted] called DELL COMPUTERS they tokd me mintues would return call That didnt happen AT 12:I e MAIL [redacted] HE DID not answer my E_MAIL SO the horse is on DELL COMPUTERS DO NOT NOT LET DEL COMPUTERS RUFUSED to REPAIR MY COMPUTER THAT THEY SWREW UP I BELIEVE DEL COMPUTERS IS LAYING TO ME saying only one thechanic can fix my laptop INCIDENT [redacted] !!!!!BETTER BUSSINESS BUERUA DO NOT NOT take SIDE WITH BIG CORPORATION CALL [redacted] [redacted] [redacted] *** PHONE WORKING THURSDAY NOVEMBER th @ 3: PM waiting for your replay THANKS A BUNCH!!!!!!!! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I will be taking things further, I have seen other people affected by this and some of them were reimbursed for the advertising that is not my fault Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and advised him the system has been received and the credit applied to the original form of paymentWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for a promotion associated with his Dell orderWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our representative contacted Dell’s Rewards team and subsequently informed Mr*** that his Rewards promotion has been processed Mr*** was provided contact information for Dell’s Rewards team and our representative should he have any additional questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: This is a total lie and a dishonest personHere are the details of the order of the soundbar:Order DetailsOrder Date: 11/20/2015Order Number: [redacted] Shipping Method: 2nd Business DayPO Number: IR Number : Dell Purchase ID: [redacted] Quantity Item Number Description Unit PriceALG MUSIC flow LAS851M - Sound bar system - for home theater - 4.1-channel - wireless - 320-watt (total)Order summaryItem: LG MUSIC flow LAS851M - Sound bar system - for home theater - 4.1-channel - wireless - 320-watt (total) Status: In Production Shipping HistoryEstimated Delivery Date: 12/11/(updated)This is the 3rd updated delivery date they have providedThey are playing games here as you can seeThis man tells you that the item was delivered but as you can see there is an updated delivery date of 12/11/which should be updated for the 4th time sometime tomorrowAs far as the damaged speaker, I provided pictures within my last replyYou can see that the item is used and had been opened by someone other than myselfI am currently waiting on the replacement that was set to be sent out overnight deliveryHere are the details on it:Order Date: 11/27/2015Order Number: [redacted] Shipping Method: Next Business DayThis was just shipped out today, notified while working on this reply, which should be here soonAs far as the sound bar, there is still no update on itI will provide this to Dell corporate officeI cannot believe they would out right lie to the Revdex.com when the proof can be provided Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I sent the computer in for dell to repair and they returned it to me broken Even after a note saying that he unit was inspected Dell set out another Representive to fix wha they broke and they broke the WiFi card Now I’m ordering the WiFi card myself and replacing it Also they have not been at all trufull on what’s going on with this complaint and pretending that the issue is not as bad as it it is This has been going on for months I am also now having an issue with the cores being degree difference after there repairs I am done dealing with dell I will a temp to save this unit my self due to there poor service The amount of stress that this has caused me is not worth this The contact that I’m dealing with through dell has not been very good and doesn’t even understand what’s going on I requested to talk to some one else and was denied I am done with dell there techsupport and repair model is very poor I will never buy another dell product It would have been easier to send out a new units and refurbishes the old one This would have saved both party’s much time and money I do not want to hear from the currentperson at dell handling this complaint
Complaint: [redacted] I am rejecting this response because:- Dell actively advertised that this was a discounted price (showing both the original price, and the amount of the discount on their web site)- Dell has provided no evidence or proof that this was a 'pricing error'.- After I placed the order, I received *two [redacted] emails confirming that the order had been received and accepted Regards, [redacted]
The new system albeit is a little faster in terms of speed and execution, continues to overheat and has frozen several times.The GPU once reached 75C with the CPU running at 68C concurrently Dell refuses to allow additional warranty on this computer alleging this PC is too old, yet has a manufacture date of (see attachment) Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and informed him that our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesWe will continue to support the system under the terms of the hard ware warranty which was explained in an earlier updateIn regards to the purchase date of the system the representative is presently working on the back end paperwork to have this updated to reflect the time of purchase from the storeWe remain available to assist the customer under the terms of the warranty but stand by the resolution of a refurbished exchangePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has issued a return and refund of the customer’s computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell has given ambigious responses to what their warranty coversTake the following example from Dell’s response to the Revdex.com: “Dell’s Limited Hardware Warranty covers hardware components that fail during use and does not cover physical damage to the hardware components.”I, the consumer, would like to receive clarification on the differences between hardware that fails and physical damageThe screws that fasten the casing are considered hardwareThe screws failed under use (as long as you would consider opening and closing the laptop lid use)The casing has failed, as it has crackedThe failure of a part is defined by its inability to execute its intended purposeI argue that these hardware components have failed from use and not damage caused by myselfThe failure was due to the negligence of Dell.Dell has failed to recognize their fault in the matter and this is shown through their ambigious responsesI would like a more detailed explanation of how my specific situation does not meet these termsPlease be concise and explain how the fasteners failing (under use) and the casing failing (under use) is not covered under the warranty Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer the repair depot has not received their computer and inbound tracking number [redacted] , FedEx, shows no shipping history Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
The customer ordered a new system but the shipping was delayed for a considerable length of timeHowever, the system was delivered and is working fineOur representative asked to customer to use the system for a couple of weeks and to contact him if necessary with any problemsOur representative closed this case but can be reached at [redacted] @dell.com
Complaint: [redacted] I am rejecting this response because:Dell INCeither never even had any of the Xbox One bundles to start with for the Black Friday sale on there website or they had only a couple and not near enough to call it a sale when it sold out in less then seconds and there was no way to even come close to fulfilling even a fraction of the demandI placed my order and had the Xbox One bundle in my cart in seconds after the sale started and on the payment screen at only seconds into the sale I was told it already had sold outI had a super fast connection and there was really no way that anyone could have placed an order faster then I tried toI waited weeks for this sale to start and was ready right at pm Pacific time to buy one of these, to good to be true deals and as the saying goes this was a case of to good to be true as I feel Dell INCused this sale to drive traffic to there online store so people would buy other goods and services from there websiteWhen I contacted there chat support they immediately told me they had other things for sale and to top it off the chat agent ended up ending the chat session when I asked for a manager and called them out on this BS sale! I finally had a Dell customer services representative call me regarding this and I was told the same line of crap and that they would not be able to fulfill the sale so I again told the representative who couldn't even speak fluent English as all these big corporations outsource to other countries that ends up giving us American citizens sub par service so they make more profitsI have been buying computers and other electronics from Dell for over years but after this experience I will never buy anYthing from them again and I will let everyone I can know what a shady company Dell INCnow is! Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative has authorized a refurbished exchange and will update the customer once shipping information is availableWe request the customer contact the representative by email at [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his order rerouted to the correct address and compensationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsAn exchange was processed and shipped to Mr [redacted] and a concession was subsequently processed for customer satisfaction reasons His request for additional compensation was deniedOur representative provided contact information and will remain available should Mr [redacted] need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that order# [redacted] was shipped on August 25, and delivered to Mr [redacted] on August 30, under Pilot Shipment# [redacted] Our representative informed him that the promotional Gift Cards ship separately from purchase and typically arrives within days from ship date via e-mail and carry a day expiration (except where prohibited by law) [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized for the problemsThe representative worked with our internal credit department and resolved the errorWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell makes every effort to avoid errors in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell At times, a computer order will be effected by unforeseen elements outside of Dell’s control such as a parts backlog, unusual volume of sales, or other factors For these reasons, Dell cannot “guarantee” the time it will take to process an order but our intent will always be to meet or exceed our customers’ expectations Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified that he has received his orders We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I told Dell computers that my phone was out of oeder on NOV5th 6:PM Also I called [redacted] @8:Dell computers said they would call in or hours??????AT 12:PM I [redacted] called DELL COMPUTERS they tokd me mintues would return call That didnt happen AT 12:I e MAIL [redacted] HE DID not answer my E_MAIL SO the horse is on DELL COMPUTERS DO NOT NOT LET DEL COMPUTERS RUFUSED to REPAIR MY COMPUTER THAT THEY SWREW UP I BELIEVE DEL COMPUTERS IS LAYING TO ME saying only one thechanic can fix my laptop INCIDENT [redacted] !!!!!BETTER BUSSINESS BUERUA DO NOT NOT take SIDE WITH BIG CORPORATION CALL [redacted] [redacted] [redacted] *** PHONE WORKING THURSDAY NOVEMBER th @ 3: PM waiting for your replay THANKS A BUNCH!!!!!!!! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I will be taking things further, I have seen other people affected by this and some of them were reimbursed for the advertising that is not my fault Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and advised him the system has been received and the credit applied to the original form of paymentWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for a promotion associated with his Dell orderWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our representative contacted Dell’s Rewards team and subsequently informed Mr*** that his Rewards promotion has been processed Mr*** was provided contact information for Dell’s Rewards team and our representative should he have any additional questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: This is a total lie and a dishonest personHere are the details of the order of the soundbar:Order DetailsOrder Date: 11/20/2015Order Number: [redacted] Shipping Method: 2nd Business DayPO Number: IR Number : Dell Purchase ID: [redacted] Quantity Item Number Description Unit PriceALG MUSIC flow LAS851M - Sound bar system - for home theater - 4.1-channel - wireless - 320-watt (total)Order summaryItem: LG MUSIC flow LAS851M - Sound bar system - for home theater - 4.1-channel - wireless - 320-watt (total) Status: In Production Shipping HistoryEstimated Delivery Date: 12/11/(updated)This is the 3rd updated delivery date they have providedThey are playing games here as you can seeThis man tells you that the item was delivered but as you can see there is an updated delivery date of 12/11/which should be updated for the 4th time sometime tomorrowAs far as the damaged speaker, I provided pictures within my last replyYou can see that the item is used and had been opened by someone other than myselfI am currently waiting on the replacement that was set to be sent out overnight deliveryHere are the details on it:Order Date: 11/27/2015Order Number: [redacted] Shipping Method: Next Business DayThis was just shipped out today, notified while working on this reply, which should be here soonAs far as the sound bar, there is still no update on itI will provide this to Dell corporate officeI cannot believe they would out right lie to the Revdex.com when the proof can be provided Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I sent the computer in for dell to repair and they returned it to me broken Even after a note saying that he unit was inspected Dell set out another Representive to fix wha they broke and they broke the WiFi card Now I’m ordering the WiFi card myself and replacing it Also they have not been at all trufull on what’s going on with this complaint and pretending that the issue is not as bad as it it is This has been going on for months I am also now having an issue with the cores being degree difference after there repairs I am done dealing with dell I will a temp to save this unit my self due to there poor service The amount of stress that this has caused me is not worth this The contact that I’m dealing with through dell has not been very good and doesn’t even understand what’s going on I requested to talk to some one else and was denied I am done with dell there techsupport and repair model is very poor I will never buy another dell product It would have been easier to send out a new units and refurbishes the old one This would have saved both party’s much time and money I do not want to hear from the currentperson at dell handling this complaint
Complaint: [redacted] I am rejecting this response because:- Dell actively advertised that this was a discounted price (showing both the original price, and the amount of the discount on their web site)- Dell has provided no evidence or proof that this was a 'pricing error'.- After I placed the order, I received *two [redacted] emails confirming that the order had been received and accepted Regards, [redacted]