Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and offered an exchange and the customer agreedOur records indicate the replacement has been delivered and the customer confirms receipt We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Thanks for reopening this case, it was never resolved, in fact Dell never answered our requests to put us in touch with either public relations, sales or any other human resources deptAll we got is technical support deptand they were stalling time from the first week that we got the computer, this computer was defective and was malfunctioning from the very beginning and they did not help at all not in technical matters not in any other matters, all numbers that we called we tech support only, they told us that we should only talk to them and not to anybody else, and none of the tech people would provide any other phone number and when the person from Dell finally called he was also from tech support from Bombay India, the American Company that will not let you talk to any other dept, but tech support is in violation of consumer rights and we intend to complain regarding this Company to Attorney General, please keep this case open till I will write you an e-mail that this case was resolved Thanks again for your help Regards, [redacted]
Today’s Date: 04/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
The customer ordered a new system but the shipping was delayed for a considerable length of timeHowever, the system was delivered and is working fineOur representative asked to customer to use the system for a couple of weeks and to contact him if necessary with any problemsOur representative closed this case but can be reached at [redacted] @dell.com
Complaint: [redacted] I am rejecting this response because:dell has continuously rejected honoring their price match policy per their websiteIn addition, their grounds for a concession of 150$ was on the grounds of a promotional offer that they have reassured I will receiveHowever, as I made the purchase in April and as we are at the end of July, I ask the Revdex.com to request all emails and data transcripts regarding my purchase to see that their assertions are not trueIn addition, I would like dell to quit hiding behind extension numbers that do not work and transferring customers betweeen departments endlesslyThey need to be held accountable and their unfair business practices regulated Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has contacted him and respectfully denied his request for an exchangeHowever; per the terms and condition of the Dell Limited Warranty, depot service was offered to the customerMr [redacted] declined the offer and has not responded to subsequent contact attempts Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained how the supply is limited when purchasing from the Dell OutletDue to the situation she authorized a exchange on the system the customer did receive so that she received a backlit keyboardThe representative confirmed receipt and provided a return shipping label for the system the customer did not wantWe remain available to assist and ask that the customer contact the representative [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative has authorized a refurbished exchange and will update the customer once shipping information is availableWe request the customer contact the representative by email at [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and advised him the system has been received and the credit applied to the original form of paymentWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was contacted by Dell and spoke to yet another person who told me that the computer I originally bought was greatly discounted; basically that I had gotten a great deal so they were excused from never shipping out the item, leading me on for weeks, and attempting to sell me a much more expensive item.He denied that a bait and switch occurred, but I don’t know what else to call itHe was unwilling to offer me any compensation or at the very least offer a genuine apology and admission ofwrongdoing on dell’s partI had to finally buy my son a computer elsewhereHe received it a few days ago even though the computer was supposed to be a Christmas giftI am extremely concerned that other people are going to get scammed like I did especially when they are still selling the same computers that they have a power supply shortage of.Attached are pics of the computers with the same power supply that they no longer have or are back ordered in depending on who you speak to @ dell Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for a promotion associated with his Dell orderWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our representative contacted Dell’s Rewards team and subsequently informed Mr*** that his Rewards promotion has been processed Mr*** was provided contact information for Dell’s Rewards team and our representative should he have any additional questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dell representative [redacted] _ [redacted] of the ARG SWAT team is working with this customer to resolve the issues as reported in the complaintThis case is closed from GEM and will be completed by the ARG SWAT TeamOur representative may be reached at [redacted] _***@dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell makes every effort to avoid errors in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell At times, a computer order will be effected by unforeseen elements outside of Dell’s control such as a parts backlog, unusual volume of sales, or other factors For these reasons, Dell cannot “guarantee” the time it will take to process an order but our intent will always be to meet or exceed our customers’ expectations Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified that he has received his orders We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a free depot repair for the customer’s system, because the system had been still within the repair guarantee period Today the customer has confirmed receipt of the system back from the Dell Depot and says the computer is working as intended Mr [redacted] thanked our representative for all her assistance Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionDell representative; [redacted] has made numerous attempts to reach the customer by phone and email, but there has been no response by the customer, other than on 04/25/2016, when the customer had asked that Dell communicate with him strictly by way of the Revdex.com’s online tool Dell has communicated through the tool in our attempt to reach the customer and help him to recognize the fact if he wishes Dell to assist him in the ordering of a hard drive, he must contact and work with our representative.; still there has been no response Our records indicate DPID# [redacted] Order# [redacted] MasterCard $and DPID# [redacted] Order# [redacted] VISA Card $have both been canceled Dell does not charge a customer’s credit card until the order has processed and shipped; therefore, the customer’s credit cards have not been charged If the customer wishes to place another order, we invite him to contact *** Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I will be taking things further, I have seen other people affected by this and some of them were reimbursed for the advertising that is not my fault Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell INCeither never even had any of the Xbox One bundles to start with for the Black Friday sale on there website or they had only a couple and not near enough to call it a sale when it sold out in less then seconds and there was no way to even come close to fulfilling even a fraction of the demandI placed my order and had the Xbox One bundle in my cart in seconds after the sale started and on the payment screen at only seconds into the sale I was told it already had sold outI had a super fast connection and there was really no way that anyone could have placed an order faster then I tried toI waited weeks for this sale to start and was ready right at pm Pacific time to buy one of these, to good to be true deals and as the saying goes this was a case of to good to be true as I feel Dell INCused this sale to drive traffic to there online store so people would buy other goods and services from there websiteWhen I contacted there chat support they immediately told me they had other things for sale and to top it off the chat agent ended up ending the chat session when I asked for a manager and called them out on this BS sale! I finally had a Dell customer services representative call me regarding this and I was told the same line of crap and that they would not be able to fulfill the sale so I again told the representative who couldn't even speak fluent English as all these big corporations outsource to other countries that ends up giving us American citizens sub par service so they make more profitsI have been buying computers and other electronics from Dell for over years but after this experience I will never buy anYthing from them again and I will let everyone I can know what a shady company Dell INCnow is! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:- Dell actively advertised that this was a discounted price (showing both the original price, and the amount of the discount on their web site)- Dell has provided no evidence or proof that this was a 'pricing error'.- After I placed the order, I received *two [redacted] emails confirming that the order had been received and accepted Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe take the customer feedback seriously and have noted the information to appropriate managementWhile we understand it is sometimes frustrating when trying determine the problem under the troubleshooting guidelines, Dell has declined the customer requests for additional compensation or productPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I told Dell computers that my phone was out of oeder on NOV5th 6:PM Also I called [redacted] @8:Dell computers said they would call in or hours??????AT 12:PM I [redacted] called DELL COMPUTERS they tokd me mintues would return call That didnt happen AT 12:I e MAIL [redacted] HE DID not answer my E_MAIL SO the horse is on DELL COMPUTERS DO NOT NOT LET DEL COMPUTERS RUFUSED to REPAIR MY COMPUTER THAT THEY SWREW UP I BELIEVE DEL COMPUTERS IS LAYING TO ME saying only one thechanic can fix my laptop INCIDENT [redacted] !!!!!BETTER BUSSINESS BUERUA DO NOT NOT take SIDE WITH BIG CORPORATION CALL [redacted] [redacted] [redacted] *** PHONE WORKING THURSDAY NOVEMBER th @ 3: PM waiting for your replay THANKS A BUNCH!!!!!!!! Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative contacted the customer and offered an exchange and the customer agreedOur records indicate the replacement has been delivered and the customer confirms receipt We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Thanks for reopening this case, it was never resolved, in fact Dell never answered our requests to put us in touch with either public relations, sales or any other human resources deptAll we got is technical support deptand they were stalling time from the first week that we got the computer, this computer was defective and was malfunctioning from the very beginning and they did not help at all not in technical matters not in any other matters, all numbers that we called we tech support only, they told us that we should only talk to them and not to anybody else, and none of the tech people would provide any other phone number and when the person from Dell finally called he was also from tech support from Bombay India, the American Company that will not let you talk to any other dept, but tech support is in violation of consumer rights and we intend to complain regarding this Company to Attorney General, please keep this case open till I will write you an e-mail that this case was resolved Thanks again for your help Regards, [redacted]
Today’s Date: 04/15/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondence We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
The customer ordered a new system but the shipping was delayed for a considerable length of timeHowever, the system was delivered and is working fineOur representative asked to customer to use the system for a couple of weeks and to contact him if necessary with any problemsOur representative closed this case but can be reached at [redacted] @dell.com
Complaint: [redacted] I am rejecting this response because:dell has continuously rejected honoring their price match policy per their websiteIn addition, their grounds for a concession of 150$ was on the grounds of a promotional offer that they have reassured I will receiveHowever, as I made the purchase in April and as we are at the end of July, I ask the Revdex.com to request all emails and data transcripts regarding my purchase to see that their assertions are not trueIn addition, I would like dell to quit hiding behind extension numbers that do not work and transferring customers betweeen departments endlesslyThey need to be held accountable and their unfair business practices regulated Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative has contacted him and respectfully denied his request for an exchangeHowever; per the terms and condition of the Dell Limited Warranty, depot service was offered to the customerMr [redacted] declined the offer and has not responded to subsequent contact attempts Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and explained how the supply is limited when purchasing from the Dell OutletDue to the situation she authorized a exchange on the system the customer did receive so that she received a backlit keyboardThe representative confirmed receipt and provided a return shipping label for the system the customer did not wantWe remain available to assist and ask that the customer contact the representative [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative has authorized a refurbished exchange and will update the customer once shipping information is availableWe request the customer contact the representative by email at [redacted] _***@Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , contacted Mr [redacted] and advised him the system has been received and the credit applied to the original form of paymentWe regret any dissatisfaction Mr [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was contacted by Dell and spoke to yet another person who told me that the computer I originally bought was greatly discounted; basically that I had gotten a great deal so they were excused from never shipping out the item, leading me on for weeks, and attempting to sell me a much more expensive item.He denied that a bait and switch occurred, but I don’t know what else to call itHe was unwilling to offer me any compensation or at the very least offer a genuine apology and admission ofwrongdoing on dell’s partI had to finally buy my son a computer elsewhereHe received it a few days ago even though the computer was supposed to be a Christmas giftI am extremely concerned that other people are going to get scammed like I did especially when they are still selling the same computers that they have a power supply shortage of.Attached are pics of the computers with the same power supply that they no longer have or are back ordered in depending on who you speak to @ dell Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with communication and processing expectations for a promotion associated with his Dell orderWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concerns and provide assistance Our representative contacted Dell’s Rewards team and subsequently informed Mr*** that his Rewards promotion has been processed Mr*** was provided contact information for Dell’s Rewards team and our representative should he have any additional questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dell representative [redacted] _ [redacted] of the ARG SWAT team is working with this customer to resolve the issues as reported in the complaintThis case is closed from GEM and will be completed by the ARG SWAT TeamOur representative may be reached at [redacted] _***@dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell makes every effort to avoid errors in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell At times, a computer order will be effected by unforeseen elements outside of Dell’s control such as a parts backlog, unusual volume of sales, or other factors For these reasons, Dell cannot “guarantee” the time it will take to process an order but our intent will always be to meet or exceed our customers’ expectations Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified that he has received his orders We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a free depot repair for the customer’s system, because the system had been still within the repair guarantee period Today the customer has confirmed receipt of the system back from the Dell Depot and says the computer is working as intended Mr [redacted] thanked our representative for all her assistance Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionDell representative; [redacted] has made numerous attempts to reach the customer by phone and email, but there has been no response by the customer, other than on 04/25/2016, when the customer had asked that Dell communicate with him strictly by way of the Revdex.com’s online tool Dell has communicated through the tool in our attempt to reach the customer and help him to recognize the fact if he wishes Dell to assist him in the ordering of a hard drive, he must contact and work with our representative.; still there has been no response Our records indicate DPID# [redacted] Order# [redacted] MasterCard $and DPID# [redacted] Order# [redacted] VISA Card $have both been canceled Dell does not charge a customer’s credit card until the order has processed and shipped; therefore, the customer’s credit cards have not been charged If the customer wishes to place another order, we invite him to contact *** Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I will be taking things further, I have seen other people affected by this and some of them were reimbursed for the advertising that is not my fault Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell INCeither never even had any of the Xbox One bundles to start with for the Black Friday sale on there website or they had only a couple and not near enough to call it a sale when it sold out in less then seconds and there was no way to even come close to fulfilling even a fraction of the demandI placed my order and had the Xbox One bundle in my cart in seconds after the sale started and on the payment screen at only seconds into the sale I was told it already had sold outI had a super fast connection and there was really no way that anyone could have placed an order faster then I tried toI waited weeks for this sale to start and was ready right at pm Pacific time to buy one of these, to good to be true deals and as the saying goes this was a case of to good to be true as I feel Dell INCused this sale to drive traffic to there online store so people would buy other goods and services from there websiteWhen I contacted there chat support they immediately told me they had other things for sale and to top it off the chat agent ended up ending the chat session when I asked for a manager and called them out on this BS sale! I finally had a Dell customer services representative call me regarding this and I was told the same line of crap and that they would not be able to fulfill the sale so I again told the representative who couldn't even speak fluent English as all these big corporations outsource to other countries that ends up giving us American citizens sub par service so they make more profitsI have been buying computers and other electronics from Dell for over years but after this experience I will never buy anYthing from them again and I will let everyone I can know what a shady company Dell INCnow is! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:- Dell actively advertised that this was a discounted price (showing both the original price, and the amount of the discount on their web site)- Dell has provided no evidence or proof that this was a 'pricing error'.- After I placed the order, I received *two [redacted] emails confirming that the order had been received and accepted Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe take the customer feedback seriously and have noted the information to appropriate managementWhile we understand it is sometimes frustrating when trying determine the problem under the troubleshooting guidelines, Dell has declined the customer requests for additional compensation or productPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I told Dell computers that my phone was out of oeder on NOV5th 6:PM Also I called [redacted] @8:Dell computers said they would call in or hours??????AT 12:PM I [redacted] called DELL COMPUTERS they tokd me mintues would return call That didnt happen AT 12:I e MAIL [redacted] HE DID not answer my E_MAIL SO the horse is on DELL COMPUTERS DO NOT NOT LET DEL COMPUTERS RUFUSED to REPAIR MY COMPUTER THAT THEY SWREW UP I BELIEVE DEL COMPUTERS IS LAYING TO ME saying only one thechanic can fix my laptop INCIDENT [redacted] !!!!!BETTER BUSSINESS BUERUA DO NOT NOT take SIDE WITH BIG CORPORATION CALL [redacted] [redacted] [redacted] *** PHONE WORKING THURSDAY NOVEMBER th @ 3: PM waiting for your replay THANKS A BUNCH!!!!!!!! Regards, [redacted]