Complaint: [redacted] I am rejecting this response because:I was contacted by Dell and spoke to yet another person who told me that the computer I originally bought was greatly discounted; basically that I had gotten a great deal so they were excused from never shipping out the item, leading me on for weeks, and attempting to sell me a much more expensive item.He denied that a bait and switch occurred, but I don’t know what else to call itHe was unwilling to offer me any compensation or at the very least offer a genuine apology and admission ofwrongdoing on dell’s partI had to finally buy my son a computer elsewhereHe received it a few days ago even though the computer was supposed to be a Christmas giftI am extremely concerned that other people are going to get scammed like I did especially when they are still selling the same computers that they have a power supply shortage of.Attached are pics of the computers with the same power supply that they no longer have or are back ordered in depending on who you speak to @ dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The issue with our Dell Laptop Computer has the same problemThey supposedly fix the computer by replacing the mother board and key boardWe are still having the same problem with the loud series of beeps as beforeWe have to take the battery off & unplug it to stop the loud noiseThis computer has never worked correctly, since we have had itThe keyboard was sticky below the keys where there is not any key, when we received it from Dell the last time, not sure whyWe thought if the computer was fixed why complainStill not FIXED! We want a new laptop computerThe warranty expires next month! Our business ( [redacted] ***.) depends on this computerWe have over a customers who depend on usThis could result in losing their informationWe paid a lot for this computer, which they have not fixed! We want a new computer Regards, [redacted]
Dell representative [redacted] _ [redacted] of the ARG SWAT team is working with this customer to resolve the issues as reported in the complaintThis case is closed from GEM and will be completed by the ARG SWAT TeamOur representative may be reached at [redacted] _***@dell.com
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, a replacement unit was processed, which was delivered to him on August 14th, An optical drive order also has been processedOur representative followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] , in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they are not 3rd party but Dell actual promotions and direct you to Dell site to complete the transaction which prove the promotion was in effect at one timeDell refuse to look into the effective date of the promotion and state never was a promotion which is not sure and have since been offered again after I bought the Tv Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAll I asked for is finding a person at Dell who would examine the situation instead of brushing me off and sent me to nowhereI am very appreciative of BB's handling of my dispute and speaking for the consumer.I have not seen the refund posted to my credit card as of yet, but I have faith in them to carry through Regards, [redacted] **
Today’s Date: 12/03/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceAt this time the agent has verified delivery and the matter addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a free depot repair for the customer’s system, because the system had been still within the repair guarantee period Today the customer has confirmed receipt of the system back from the Dell Depot and says the computer is working as intended Mr [redacted] thanked our representative for all her assistance Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was contacted by Dell technician who refused to refund my money, he informed me that he wanted to replace the MOTHER Board once againSo I said that I will let him replace the Mother board one more time but if he fails again I WANT A REFUNDTHE problem is an defective Mother boardi don't want a replacement and I will not reinstall windows againthis technician from INDIA has a very bad attitudethis is it ! if the MOTHER Board fails again refund my all money backAS the problem started day one when I first purchased the computeri will not pay for this computer it is defective and the technician doesn't know what the problem isi will not pay one centrefund my money backthe hardware technician who came to my home told me that Dell has a problem with their MOTHER Boardsthey fail most of the time and Dell doesn't want to replace themplease contact me ASAPthank you Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative attempted to further assist the customer but the customer used a tone and verbiage that is not conducive with an appropriate conversation when seeking assistanceWhile we understand it is frustrating when data of any kind is lost or a product is no longer functioning as expectedIt is the customers’ responsibility to make sure their data is backed upPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Factory-installed Windows and Windows computers differ from previous versions of WindowsPreviously, the Product Key for Windows was attached as a label on the computer so that, in the event that the computer required reinstallation, the key could be referenced for activationFor Windows and Windows 10, the Product Key is "injected" onto the computer motherboard at the factory, and the installation and activation processes refer to the BIOS of the computer to verify authenticity and activate WindowsNo Windows Product Key is otherwise provided or needed by the customer [redacted] Dell does not provide compensation for down time, time spent resolving an issue, lost business or applicationsAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe take the customer feedback seriously and have noted the information to appropriate managementWhile we understand it is sometimes frustrating when trying determine the problem under the troubleshooting guidelines, Dell has declined the customer requests for additional compensation or productPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , attempted to contact Mr [redacted] for more information, however; he has not responded to multiple attemptsWe regret any dissatisfaction Mr [redacted] may have experienced [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and dispatched a system exchangeThe customer confirmed receipt and reports no further issuesWe regret any dissatisfaction which may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionDell representative; [redacted] has made numerous attempts to reach the customer by phone and email, but there has been no response by the customer, other than on 04/25/2016, when the customer had asked that Dell communicate with him strictly by way of the Revdex.com’s online tool Dell has communicated through the tool in our attempt to reach the customer and help him to recognize the fact if he wishes Dell to assist him in the ordering of a hard drive, he must contact and work with our representative.; still there has been no response Our records indicate DPID# [redacted] Order# [redacted] MasterCard $and DPID# [redacted] Order# [redacted] VISA Card $have both been canceled Dell does not charge a customer’s credit card until the order has processed and shipped; therefore, the customer’s credit cards have not been charged If the customer wishes to place another order, we invite him to contact *** Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, Shawn, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: The system is not working as intended - if it was the Nvidia video card would detect all monitors and it does not The year warranty was agreed upon as per email confirmation of the system replacement Acknowledge by [redacted] .I have tested this system on working stations at my work - A precision workstation identifies all monitors with it's Nvidia video card - when I dock my it only detects one monitorMr [redacted] continuously states this is an issue with my configuration however; I have video evidence that this is not as the issue follows to setups outside of my home setup Mr [redacted] has made this decision because he is bias with start of this issue He continues to blame the issue on me and when he had the system (only one day) replaced the hard drive and back cover - refused to provide evidence he checked the video card and never supplied video evidence that it was acknowledging both monitors - instead he supplied video evidence that the GPU identified both monitors The GPU is not the NVIDIA video card.In short - the system is not performing and has not performed since the replacement - Dell has refused to honor the warranty on replacement that their website indicates and refused to honor the extended warranty until the start of this complain, and are continuing to refuse the year warranty that was agreed upon via email with the specs of the system replacement approval process.I have provided the documents and unfortunately you do not allow videos to be uploaded I have provided Dell ample time to replace the unit but has been refused therefore I am not accepting anything less that a refund for the current system at current value($7,000.00) Regards, [redacted] - [redacted]
Complaint: [redacted] I am rejecting this response because:I purchased computers on 11-12-I returned because it didn't work - and received a refundThe I returned a second computerTo this day I have not received a refund for the second returned computerThe original order # was: [redacted] When I contacted Dell to return the second computer - I was given the following Service Request Number: [redacted] Dell sent me an email on 12-23-saying the refund had been issued to my cardI called on January 3rd, and Dell said it had already been issued to check with my bankI checked with my bank - and it has not been receivedWhen contacting Dell - I sit on the phone 30-minutes - to get someone who is rude, not willing to assist, and can barely speak EnglishThe refund amount is $1,After calling Dell again - they then told me the refund was issued on 12-31-(Not 12-23-like the email says) and gave me the following reference # [redacted] (which is worthless) - as banks cannot track incoming refunds.I wish to get a refund within days, or I will be forced to file a lawsuit Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replacedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to offer assistance Subsequently, our representative processed a service dispatch to provide an exchange computer which has been shipped to the customer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr.***Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceThe product was miss-labeled which we do understand that this is a disappointment to Mr [redacted] we have offered a reasonable resolutionWe want Mr [redacted] to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I was contacted by Dell and spoke to yet another person who told me that the computer I originally bought was greatly discounted; basically that I had gotten a great deal so they were excused from never shipping out the item, leading me on for weeks, and attempting to sell me a much more expensive item.He denied that a bait and switch occurred, but I don’t know what else to call itHe was unwilling to offer me any compensation or at the very least offer a genuine apology and admission ofwrongdoing on dell’s partI had to finally buy my son a computer elsewhereHe received it a few days ago even though the computer was supposed to be a Christmas giftI am extremely concerned that other people are going to get scammed like I did especially when they are still selling the same computers that they have a power supply shortage of.Attached are pics of the computers with the same power supply that they no longer have or are back ordered in depending on who you speak to @ dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The issue with our Dell Laptop Computer has the same problemThey supposedly fix the computer by replacing the mother board and key boardWe are still having the same problem with the loud series of beeps as beforeWe have to take the battery off & unplug it to stop the loud noiseThis computer has never worked correctly, since we have had itThe keyboard was sticky below the keys where there is not any key, when we received it from Dell the last time, not sure whyWe thought if the computer was fixed why complainStill not FIXED! We want a new laptop computerThe warranty expires next month! Our business ( [redacted] ***.) depends on this computerWe have over a customers who depend on usThis could result in losing their informationWe paid a lot for this computer, which they have not fixed! We want a new computer Regards, [redacted]
Dell representative [redacted] _ [redacted] of the ARG SWAT team is working with this customer to resolve the issues as reported in the complaintThis case is closed from GEM and will be completed by the ARG SWAT TeamOur representative may be reached at [redacted] _***@dell.com
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, a replacement unit was processed, which was delivered to him on August 14th, An optical drive order also has been processedOur representative followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] , in case Mr [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they are not 3rd party but Dell actual promotions and direct you to Dell site to complete the transaction which prove the promotion was in effect at one timeDell refuse to look into the effective date of the promotion and state never was a promotion which is not sure and have since been offered again after I bought the Tv Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAll I asked for is finding a person at Dell who would examine the situation instead of brushing me off and sent me to nowhereI am very appreciative of BB's handling of my dispute and speaking for the consumer.I have not seen the refund posted to my credit card as of yet, but I have faith in them to carry through Regards, [redacted] **
Today’s Date: 12/03/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] * [redacted] , to address the contents of their correspondenceAt this time the agent has verified delivery and the matter addressedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has authorized a free depot repair for the customer’s system, because the system had been still within the repair guarantee period Today the customer has confirmed receipt of the system back from the Dell Depot and says the computer is working as intended Mr [redacted] thanked our representative for all her assistance Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was contacted by Dell technician who refused to refund my money, he informed me that he wanted to replace the MOTHER Board once againSo I said that I will let him replace the Mother board one more time but if he fails again I WANT A REFUNDTHE problem is an defective Mother boardi don't want a replacement and I will not reinstall windows againthis technician from INDIA has a very bad attitudethis is it ! if the MOTHER Board fails again refund my all money backAS the problem started day one when I first purchased the computeri will not pay for this computer it is defective and the technician doesn't know what the problem isi will not pay one centrefund my money backthe hardware technician who came to my home told me that Dell has a problem with their MOTHER Boardsthey fail most of the time and Dell doesn't want to replace themplease contact me ASAPthank you Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative attempted to further assist the customer but the customer used a tone and verbiage that is not conducive with an appropriate conversation when seeking assistanceWhile we understand it is frustrating when data of any kind is lost or a product is no longer functioning as expectedIt is the customers’ responsibility to make sure their data is backed upPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Factory-installed Windows and Windows computers differ from previous versions of WindowsPreviously, the Product Key for Windows was attached as a label on the computer so that, in the event that the computer required reinstallation, the key could be referenced for activationFor Windows and Windows 10, the Product Key is "injected" onto the computer motherboard at the factory, and the installation and activation processes refer to the BIOS of the computer to verify authenticity and activate WindowsNo Windows Product Key is otherwise provided or needed by the customer [redacted] Dell does not provide compensation for down time, time spent resolving an issue, lost business or applicationsAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe take the customer feedback seriously and have noted the information to appropriate managementWhile we understand it is sometimes frustrating when trying determine the problem under the troubleshooting guidelines, Dell has declined the customer requests for additional compensation or productPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , attempted to contact Mr [redacted] for more information, however; he has not responded to multiple attemptsWe regret any dissatisfaction Mr [redacted] may have experienced [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and dispatched a system exchangeThe customer confirmed receipt and reports no further issuesWe regret any dissatisfaction which may have experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionDell representative; [redacted] has made numerous attempts to reach the customer by phone and email, but there has been no response by the customer, other than on 04/25/2016, when the customer had asked that Dell communicate with him strictly by way of the Revdex.com’s online tool Dell has communicated through the tool in our attempt to reach the customer and help him to recognize the fact if he wishes Dell to assist him in the ordering of a hard drive, he must contact and work with our representative.; still there has been no response Our records indicate DPID# [redacted] Order# [redacted] MasterCard $and DPID# [redacted] Order# [redacted] VISA Card $have both been canceled Dell does not charge a customer’s credit card until the order has processed and shipped; therefore, the customer’s credit cards have not been charged If the customer wishes to place another order, we invite him to contact *** Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should change their mind and indicate they welcome assistance in this matter Dell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Thank you for providing a copy of the customer submission A Dell representative, Shawn, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: The system is not working as intended - if it was the Nvidia video card would detect all monitors and it does not The year warranty was agreed upon as per email confirmation of the system replacement Acknowledge by [redacted] .I have tested this system on working stations at my work - A precision workstation identifies all monitors with it's Nvidia video card - when I dock my it only detects one monitorMr [redacted] continuously states this is an issue with my configuration however; I have video evidence that this is not as the issue follows to setups outside of my home setup Mr [redacted] has made this decision because he is bias with start of this issue He continues to blame the issue on me and when he had the system (only one day) replaced the hard drive and back cover - refused to provide evidence he checked the video card and never supplied video evidence that it was acknowledging both monitors - instead he supplied video evidence that the GPU identified both monitors The GPU is not the NVIDIA video card.In short - the system is not performing and has not performed since the replacement - Dell has refused to honor the warranty on replacement that their website indicates and refused to honor the extended warranty until the start of this complain, and are continuing to refuse the year warranty that was agreed upon via email with the specs of the system replacement approval process.I have provided the documents and unfortunately you do not allow videos to be uploaded I have provided Dell ample time to replace the unit but has been refused therefore I am not accepting anything less that a refund for the current system at current value($7,000.00) Regards, [redacted] - [redacted]
Complaint: [redacted] I am rejecting this response because:I purchased computers on 11-12-I returned because it didn't work - and received a refundThe I returned a second computerTo this day I have not received a refund for the second returned computerThe original order # was: [redacted] When I contacted Dell to return the second computer - I was given the following Service Request Number: [redacted] Dell sent me an email on 12-23-saying the refund had been issued to my cardI called on January 3rd, and Dell said it had already been issued to check with my bankI checked with my bank - and it has not been receivedWhen contacting Dell - I sit on the phone 30-minutes - to get someone who is rude, not willing to assist, and can barely speak EnglishThe refund amount is $1,After calling Dell again - they then told me the refund was issued on 12-31-(Not 12-23-like the email says) and gave me the following reference # [redacted] (which is worthless) - as banks cannot track incoming refunds.I wish to get a refund within days, or I will be forced to file a lawsuit Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replacedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to offer assistance Subsequently, our representative processed a service dispatch to provide an exchange computer which has been shipped to the customer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr.***Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceThe product was miss-labeled which we do understand that this is a disappointment to Mr [redacted] we have offered a reasonable resolutionWe want Mr [redacted] to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc