Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am rejecting because my issue is not resolvedI have still not received the 2nd part of my orderI was told today that it would be shipped in hoursThe original estimated delivery dates were Jan 7th-13th and I expect the 2nd monitor to arrive very shortlyI do not plan to accept a resolution until the complaint is actually resolved, not just "planned" to be resolvedI have received many promises from Dell, and nearly all have fallen short so I do not plan to make the same mistake and accept their "resolutions" when they aren't complete.Additionally, I am of course dissatisfied with my purchase from Dell since it took several days, if not weeks, to get sufficient support, I was not offered any solution when my original ordered was cancelled, and I originally ordered on October 30th and still have not received my full order more than days laterGetting this issue supported felt like a part time job, and even now my order has not been completed.I am still in contact with [redacted] @Dell.com, but as I said I will be leaving this complaint open until everything is fully resolved.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Canyou please e-mail me in a day or two.The tech from dell is coming to replace the screen again.I hope that this will solve the problemAs I stated to [redacted] the picture has black colors in the screen that are visible on light backgrounds.Thank you for your help Sincerely,yours [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As per List Removal Page, his request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, he may continue to receive Dell marketing communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsAn onsite service has been issued, however, is being delayed due to parts availability issuesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has a lot of work to do with regards to improving their customer serviceTheir representatives are rude, ignorant of the products they sell and unresponsiveI hope Dell Inchas enough pride in their business to review their customer service, especially their Advanced Resolution team Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I bought a new computer, I got a used computerI been asking Dell to fix or replace the old computer sence feb.2017, they keep pushing it off, when they took the computer to fix it it came back worsethey keep telling me that I am making the computer do what it was doingthey were rude Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] said he would get back to me on replacing the other monitor since the color temperatures do not matchI have sent him the service tag on that monitor and have not received any further communication Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding the issue described in his correspondenceOur representative explained to Mr [redacted] that his Dell promotional gift card had expired and cannot be reinstatedOur representative also informed him of the terms & conditions of promotional gift cards[redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer who confirmed they received one of the systems and the representative is working with the carrier on the freight claimsThe representative will continue to work with the carrier and internal department once credit has posted will update the customerWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do find offering only a 5% discount to be insulting but I understand Dell has to make moneyI just hope Dell does a better job of running their website in the future Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Mr [redacted] The representative made clear to our customer that if he has received the wrong equipment, the only resolution would be to return the wrong equipment to Dell at our expense for a full refund In the interest of customer satisfaction, [redacted] has offered Mr [redacted] a discount off his next purchase with Dell, but he has currently declined the offer We would like to encourage Mr [redacted] to reconsider and if he decides he would like to accept ***’s offer, please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com and she will be happy to assist him Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted MrSon regarding his concernsAfter further review, our representative processed a replacement order# [redacted] for Microsoft Office and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case MrSon has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with unwanted communication from Dell’s marketing department and wants all mailings to stopWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell prepares mailing lists for promotions weeks in advance and it can take weeks before the mailing lists can be updated to remove or add a customer’s nameSince the date of the submission, a Dell representative contacted Mr [redacted] to request information regarding the specific recipient of the unwanted communicationsOur records indicate he told our representative we already have the information and he would not provide any additional informationBased on the information provided in the submission, our representative processed an internal request to have Mr [redacted] ’s name removed from the Dell mailing list and we ask that Mr [redacted] contact our representative should he receive any further unwanted communications.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate Mr [redacted] has altered the original configuration of his computer with upgrades Dell policy would require that he return the computer to the original configuration as Dell will not support the computer under the Limited Hardware Warranty if any alterations are made after the computer was manufactured Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsOur representative is assisting with a Dell Depot Repair and the computer is currently being repaired and tested prior to being returned to Mr*** Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by *** [redacted] ***nA Dell representative contacted MsMartin by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at [redacted]
Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has compensated the customer for his issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# 33226655Dell Inc
Complaint: [redacted] I am rejecting this response because:Recently, Dell has offered to replace my "lemon" computer but the proposed replacements (both times) did NOT meet crucial spec(s) of the computerI originally purchasedI believe that I am entitled to a replacement that AT THE VERY LEAST has the intended features, power and functionality of the one I originally purchasedIn an email a couple of days ago, I was advised that there are no other available replacements and that I can go back to letting Dell attempt to repair my computerNevertheless, according to my research, it appears there are currently dozens of computers available at Dell that at least meet my requirementsAs you well know, over these past months, I was--and am--terribly disappointed with the countless FAILED attempts at repair so Dell's newest suggestion that I allow Dell to continue to repair my computer is likely a waste of time and (Dell's) moneyTechs in three countries have been unable to fix even one problem and each time my computer was returned it was worse than before! To me, at this point, there are two satisfactory resolutions: (1) Dell finds me a suitable computer meeting the stated requirements or (2) Dell refunds my original cost of $and I will find my own replacement.Thank you Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized for a new gift card to be issued with the amount postedThe representative followed up and confirmed receiptWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 01/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am rejecting because my issue is not resolvedI have still not received the 2nd part of my orderI was told today that it would be shipped in hoursThe original estimated delivery dates were Jan 7th-13th and I expect the 2nd monitor to arrive very shortlyI do not plan to accept a resolution until the complaint is actually resolved, not just "planned" to be resolvedI have received many promises from Dell, and nearly all have fallen short so I do not plan to make the same mistake and accept their "resolutions" when they aren't complete.Additionally, I am of course dissatisfied with my purchase from Dell since it took several days, if not weeks, to get sufficient support, I was not offered any solution when my original ordered was cancelled, and I originally ordered on October 30th and still have not received my full order more than days laterGetting this issue supported felt like a part time job, and even now my order has not been completed.I am still in contact with [redacted] @Dell.com, but as I said I will be leaving this complaint open until everything is fully resolved.Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Canyou please e-mail me in a day or two.The tech from dell is coming to replace the screen again.I hope that this will solve the problemAs I stated to [redacted] the picture has black colors in the screen that are visible on light backgrounds.Thank you for your help Sincerely,yours [redacted] Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As per List Removal Page, his request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, he may continue to receive Dell marketing communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsAn onsite service has been issued, however, is being delayed due to parts availability issuesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has a lot of work to do with regards to improving their customer serviceTheir representatives are rude, ignorant of the products they sell and unresponsiveI hope Dell Inchas enough pride in their business to review their customer service, especially their Advanced Resolution team Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I bought a new computer, I got a used computerI been asking Dell to fix or replace the old computer sence feb.2017, they keep pushing it off, when they took the computer to fix it it came back worsethey keep telling me that I am making the computer do what it was doingthey were rude Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: [redacted] said he would get back to me on replacing the other monitor since the color temperatures do not matchI have sent him the service tag on that monitor and have not received any further communication Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding the issue described in his correspondenceOur representative explained to Mr [redacted] that his Dell promotional gift card had expired and cannot be reinstatedOur representative also informed him of the terms & conditions of promotional gift cards[redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer who confirmed they received one of the systems and the representative is working with the carrier on the freight claimsThe representative will continue to work with the carrier and internal department once credit has posted will update the customerWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do find offering only a 5% discount to be insulting but I understand Dell has to make moneyI just hope Dell does a better job of running their website in the future Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Mr [redacted] The representative made clear to our customer that if he has received the wrong equipment, the only resolution would be to return the wrong equipment to Dell at our expense for a full refund In the interest of customer satisfaction, [redacted] has offered Mr [redacted] a discount off his next purchase with Dell, but he has currently declined the offer We would like to encourage Mr [redacted] to reconsider and if he decides he would like to accept ***’s offer, please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com and she will be happy to assist him Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted MrSon regarding his concernsAfter further review, our representative processed a replacement order# [redacted] for Microsoft Office and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case MrSon has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with unwanted communication from Dell’s marketing department and wants all mailings to stopWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell prepares mailing lists for promotions weeks in advance and it can take weeks before the mailing lists can be updated to remove or add a customer’s nameSince the date of the submission, a Dell representative contacted Mr [redacted] to request information regarding the specific recipient of the unwanted communicationsOur records indicate he told our representative we already have the information and he would not provide any additional informationBased on the information provided in the submission, our representative processed an internal request to have Mr [redacted] ’s name removed from the Dell mailing list and we ask that Mr [redacted] contact our representative should he receive any further unwanted communications.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate Mr [redacted] has altered the original configuration of his computer with upgrades Dell policy would require that he return the computer to the original configuration as Dell will not support the computer under the Limited Hardware Warranty if any alterations are made after the computer was manufactured Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsOur representative is assisting with a Dell Depot Repair and the computer is currently being repaired and tested prior to being returned to Mr*** Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Thank you for the opportunity to address the correspondence submitted by *** [redacted] ***nA Dell representative contacted MsMartin by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at [redacted]
Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has compensated the customer for his issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# 33226655Dell Inc
Complaint: [redacted] I am rejecting this response because:Recently, Dell has offered to replace my "lemon" computer but the proposed replacements (both times) did NOT meet crucial spec(s) of the computerI originally purchasedI believe that I am entitled to a replacement that AT THE VERY LEAST has the intended features, power and functionality of the one I originally purchasedIn an email a couple of days ago, I was advised that there are no other available replacements and that I can go back to letting Dell attempt to repair my computerNevertheless, according to my research, it appears there are currently dozens of computers available at Dell that at least meet my requirementsAs you well know, over these past months, I was--and am--terribly disappointed with the countless FAILED attempts at repair so Dell's newest suggestion that I allow Dell to continue to repair my computer is likely a waste of time and (Dell's) moneyTechs in three countries have been unable to fix even one problem and each time my computer was returned it was worse than before! To me, at this point, there are two satisfactory resolutions: (1) Dell finds me a suitable computer meeting the stated requirements or (2) Dell refunds my original cost of $and I will find my own replacement.Thank you Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized for a new gift card to be issued with the amount postedThe representative followed up and confirmed receiptWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for the letter from Natalie N***Our representative has attempted to contact the customer to discuss the contents
Today’s Date: 01/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc