Complaint: [redacted] I am rejecting this response because:the software link provided for the download of the Adobe acrobat require a subscription annuallyI have purchased a full license and need.either a proper download link or disksDell has been aware of this for a couple weeks Also, dell was made.aware sevreal weeks ago that I finally purchased the.Adobe photoshop elements through a reputable dealer.and the charge needs to be adjusted Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, processed a Return Authorization A refund for $has since posted to the customer’s account We ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Mr [redacted] The representative made clear to our customer that if he has received the wrong equipment, the only resolution would be to return the wrong equipment to Dell at our expense for a full refund In the interest of customer satisfaction, [redacted] has offered Mr [redacted] a discount off his next purchase with Dell, but he has currently declined the offer We would like to encourage Mr [redacted] to reconsider and if he decides he would like to accept ***’s offer, please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com and she will be happy to assist him Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As per List Removal Page, his request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, he may continue to receive Dell marketing communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because: [redacted] said he would get back to me on replacing the other monitor since the color temperatures do not matchI have sent him the service tag on that monitor and have not received any further communication Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do find offering only a 5% discount to be insulting but I understand Dell has to make moneyI just hope Dell does a better job of running their website in the future Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsAn onsite service has been issued, however, is being delayed due to parts availability issuesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with unwanted communication from Dell’s marketing department and wants all mailings to stopWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell prepares mailing lists for promotions weeks in advance and it can take weeks before the mailing lists can be updated to remove or add a customer’s nameSince the date of the submission, a Dell representative contacted Mr [redacted] to request information regarding the specific recipient of the unwanted communicationsOur records indicate he told our representative we already have the information and he would not provide any additional informationBased on the information provided in the submission, our representative processed an internal request to have Mr [redacted] ’s name removed from the Dell mailing list and we ask that Mr [redacted] contact our representative should he receive any further unwanted communications.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has a lot of work to do with regards to improving their customer serviceTheir representatives are rude, ignorant of the products they sell and unresponsiveI hope Dell Inchas enough pride in their business to review their customer service, especially their Advanced Resolution team Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate Mr [redacted] has altered the original configuration of his computer with upgrades Dell policy would require that he return the computer to the original configuration as Dell will not support the computer under the Limited Hardware Warranty if any alterations are made after the computer was manufactured Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsOur representative is assisting with a Dell Depot Repair and the computer is currently being repaired and tested prior to being returned to Mr*** Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 01/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has compensated the customer for his issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# 33226655Dell Inc
Complaint: [redacted] I am rejecting this response because: this credit is only for the parts I returnedNothing was offered to make up for the hours I wasted on the phone with Dell's representatives who were erroneous in all aspects of the order process: technical support, sales, returns, customer serviceI was given the runaround in every step of the wayMerely refunding the amount that was paid for a part that I returned does nothing to rectify the situation Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer who confirmed they received one of the systems and the representative is working with the carrier on the freight claimsThe representative will continue to work with the carrier and internal department once credit has posted will update the customerWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized for a new gift card to be issued with the amount postedThe representative followed up and confirmed receiptWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a credit and our records indicate it has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: although I was able to cancel I have not yet received a refund I was advised that it would be forthcoming I will agree to close this complaint when the refund is received Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding the issue described in his correspondenceOur representative explained to Mr [redacted] that his Dell promotional gift card had expired and cannot be reinstatedOur representative also informed him of the terms & conditions of promotional gift cards[redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted MrSon regarding his concernsAfter further review, our representative processed a replacement order# [redacted] for Microsoft Office and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case MrSon has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:the software link provided for the download of the Adobe acrobat require a subscription annuallyI have purchased a full license and need.either a proper download link or disksDell has been aware of this for a couple weeks Also, dell was made.aware sevreal weeks ago that I finally purchased the.Adobe photoshop elements through a reputable dealer.and the charge needs to be adjusted Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and, for customer satisfaction reasons, processed a Return Authorization A refund for $has since posted to the customer’s account We ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been in contact with the customer regarding their concerns [redacted] has apologized for any disappointment or inconvenience this matter may have caused Mr [redacted] The representative made clear to our customer that if he has received the wrong equipment, the only resolution would be to return the wrong equipment to Dell at our expense for a full refund In the interest of customer satisfaction, [redacted] has offered Mr [redacted] a discount off his next purchase with Dell, but he has currently declined the offer We would like to encourage Mr [redacted] to reconsider and if he decides he would like to accept ***’s offer, please have the customer contact our representative directly by email at ***_ [redacted] @Dell.com and she will be happy to assist him Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] As per List Removal Page, his request to opt-out of Dell promotions has been processedPlease note, it may take some time for the changes to take effectIn the interim, he may continue to receive Dell marketing communicationsWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Complaint: [redacted] I am rejecting this response because: [redacted] said he would get back to me on replacing the other monitor since the color temperatures do not matchI have sent him the service tag on that monitor and have not received any further communication Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I do find offering only a 5% discount to be insulting but I understand Dell has to make moneyI just hope Dell does a better job of running their website in the future Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsAn onsite service has been issued, however, is being delayed due to parts availability issuesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr [redacted] expressed dissatisfaction with unwanted communication from Dell’s marketing department and wants all mailings to stopWe regret any dissatisfaction he may have experienced and appreciate the feedbackDell prepares mailing lists for promotions weeks in advance and it can take weeks before the mailing lists can be updated to remove or add a customer’s nameSince the date of the submission, a Dell representative contacted Mr [redacted] to request information regarding the specific recipient of the unwanted communicationsOur records indicate he told our representative we already have the information and he would not provide any additional informationBased on the information provided in the submission, our representative processed an internal request to have Mr [redacted] ’s name removed from the Dell mailing list and we ask that Mr [redacted] contact our representative should he receive any further unwanted communications.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The business has a lot of work to do with regards to improving their customer serviceTheir representatives are rude, ignorant of the products they sell and unresponsiveI hope Dell Inchas enough pride in their business to review their customer service, especially their Advanced Resolution team Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate Mr [redacted] has altered the original configuration of his computer with upgrades Dell policy would require that he return the computer to the original configuration as Dell will not support the computer under the Limited Hardware Warranty if any alterations are made after the computer was manufactured Since the date of the submission, a Dell representative contacted Mr [redacted] to discuss his concernsOur representative is assisting with a Dell Depot Repair and the computer is currently being repaired and tested prior to being returned to Mr*** Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Today’s Date: 01/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent continues to work with the customerWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Better Business Bureau, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has compensated the customer for his issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# 33226655Dell Inc
Complaint: [redacted] I am rejecting this response because: this credit is only for the parts I returnedNothing was offered to make up for the hours I wasted on the phone with Dell's representatives who were erroneous in all aspects of the order process: technical support, sales, returns, customer serviceI was given the runaround in every step of the wayMerely refunding the amount that was paid for a part that I returned does nothing to rectify the situation Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer who confirmed they received one of the systems and the representative is working with the carrier on the freight claimsThe representative will continue to work with the carrier and internal department once credit has posted will update the customerWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @[email protected] Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and authorized for a new gift card to be issued with the amount postedThe representative followed up and confirmed receiptWe remain available to assist and ask that the customer contact the representative [redacted] Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by [redacted] A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a credit and our records indicate it has been applied to the original form of paymentWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: although I was able to cancel I have not yet received a refund I was advised that it would be forthcoming I will agree to close this complaint when the refund is received Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding the issue described in his correspondenceOur representative explained to Mr [redacted] that his Dell promotional gift card had expired and cannot be reinstatedOur representative also informed him of the terms & conditions of promotional gift cards[redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted MrSon regarding his concernsAfter further review, our representative processed a replacement order# [redacted] for Microsoft Office and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case MrSon has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for the letter from Natalie N***Our representative has attempted to contact the customer to discuss the contents