Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer the DVD provided to him is to reinstall his operating system on the hard drive the onsite technician replaced Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was sent a defective item from the beginning (as I had mentioned in the original message through Revdex.com)I am appalled that DELL is not owning up to its defective unitWithin the first year of warranty, DELL had to replace almost everything in this laptop, which, for a "refurbished" item, is an anomalyDespite my repeated pleas, DELL has not been willing to replace the item from the beginning, even before the warranty had expiredTheir chat sessions with me bear testimony to thatThis irresponsibility and trying to wheedle out more money from its customer is NOT acceptable and goes against any business ethicsIf DELL does not replace this defective unit, my next recourse of action would have to be the small claims through [redacted] local sessions courtThis is simply unacceptable and atrocious from DELL Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] is attempting to follow up with customer by phone and emailPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlySince the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnosticsDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesThe customer has been out of warranty since March but we have continued to offer free supportThe customer will need to respond to the representative no later than Monday 5/8/and agree to troubleshootAfter that time the customer will need to contact our out of warranty departmentWe ask that the customer please follow up with the representative by emailing [redacted] Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently spoke to Mr [redacted] regarding his concernsMr [redacted] stated that he received the Dell Advantage Rewards associated with his order number [redacted] and the issue has been resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has resolved the customer’s issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 11/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent appears to have resolved the software matter for the customerThe customer has not responded since the resolution was provided and as such the case is being closedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that our representative confirmed hardware functionality and provided technical assistanceFurthermore, the representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondHis request for replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell never offered to honor my price match requestThey offered me a discount from the full MSRP, which is on par with many of their online sales through various channelsThere was no significant discount offered on the product that brought the price anywhere close to the price of the competitor's computer that matched all the key specifications of the Dell laptopAgain, I am no longer interested in purchasing a PC from Dell but Dell still has not modified their published price match policy at allIf their policy is to not price match certain models they sell, or if they won't price match a comparable laptop because it has additional features that Dell doesn't have, it should state so on its websiteUnfortunately, they publish a list of key criteria for price matching but still refuse to honor it when they don't like the priceThey come up with completely unreasonable, minor, and insignificant reasons that the comparable PC is not eligible for matchingAnd then they proceed to try to sell you on an inferior model of computerWhich is the main reason for my complaint I strongly believe that this advertising campaign is deceptive and misleading to less tech knowledgeable consumers Regards, [redacted] ***
Thank you for providing a copy of the customer submission A Dell representative, Shawn, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with Dell support and wants the Gift Card reissuedWe regret any dissatisfaction they may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative also worked with the Gift Card department to resolve this matterAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement Gift Card and followwith the customer to confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I purchased computers on 11-12-I returned because it didn't work - and received a refundThe I returned a second computerTo this day I have not received a refund for the second returned computerThe original order # was: [redacted] When I contacted Dell to return the second computer - I was given the following Service Request Number: [redacted] Dell sent me an email on 12-23-saying the refund had been issued to my cardI called on January 3rd, and Dell said it had already been issued to check with my bankI checked with my bank - and it has not been receivedWhen contacting Dell - I sit on the phone 30-minutes - to get someone who is rude, not willing to assist, and can barely speak EnglishThe refund amount is $1,After calling Dell again - they then told me the refund was issued on 12-31-(Not 12-23-like the email says) and gave me the following reference # [redacted] (which is worthless) - as banks cannot track incoming refunds.I wish to get a refund within days, or I will be forced to file a lawsuit Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replacedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to offer assistance Subsequently, our representative processed a service dispatch to provide an exchange computer which has been shipped to the customer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , processed an exchange and our records indicate the original system has been returnedWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their replacement order has shipped and the customer has confirmed receipt Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To whom it may concern,Sincerely, want to thank the Revdex.com for taking care of the important issue with Dell.As, of December 16, I have FINALLY received back to my Visa Credit Card a payment of $28.26; I believe that's what it was.Now, we can finally close out this case!It's been wonderful to have a non-profit agency like Revdex.com resolve issues and get right on top of them ASAP for the general public.Thank you once, again for your contacts, assistance, communications back and forth between myself and the DELL, and all the work you guys at Revdex.com have successfully done to get this issue resolved for me.Have a Great day!Merry Christmas!!!Yours Truly,Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur Dell representative [redacted] followed up with the customer and completed troubleshooting stepsAt this time the system is working as designedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The system is not working as intended - if it was the Nvidia video card would detect all monitors and it does not The year warranty was agreed upon as per email confirmation of the system replacement Acknowledge by [redacted] .I have tested this system on working stations at my work - A precision workstation identifies all monitors with it's Nvidia video card - when I dock my it only detects one monitorMr [redacted] continuously states this is an issue with my configuration however; I have video evidence that this is not as the issue follows to setups outside of my home setup Mr [redacted] has made this decision because he is bias with start of this issue He continues to blame the issue on me and when he had the system (only one day) replaced the hard drive and back cover - refused to provide evidence he checked the video card and never supplied video evidence that it was acknowledging both monitors - instead he supplied video evidence that the GPU identified both monitors The GPU is not the NVIDIA video card.In short - the system is not performing and has not performed since the replacement - Dell has refused to honor the warranty on replacement that their website indicates and refused to honor the extended warranty until the start of this complain, and are continuing to refuse the year warranty that was agreed upon via email with the specs of the system replacement approval process.I have provided the documents and unfortunately you do not allow videos to be uploaded I have provided Dell ample time to replace the unit but has been refused therefore I am not accepting anything less that a refund for the current system at current value($7,000.00) Regards, [redacted] - [redacted]
Today’s Date: 05/08/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers concerns have been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer with a system exchange Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr.***Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceThe product was miss-labeled which we do understand that this is a disappointment to Mr [redacted] we have offered a reasonable resolutionWe want Mr [redacted] to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer the DVD provided to him is to reinstall his operating system on the hard drive the onsite technician replaced Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I was sent a defective item from the beginning (as I had mentioned in the original message through Revdex.com)I am appalled that DELL is not owning up to its defective unitWithin the first year of warranty, DELL had to replace almost everything in this laptop, which, for a "refurbished" item, is an anomalyDespite my repeated pleas, DELL has not been willing to replace the item from the beginning, even before the warranty had expiredTheir chat sessions with me bear testimony to thatThis irresponsibility and trying to wheedle out more money from its customer is NOT acceptable and goes against any business ethicsIf DELL does not replace this defective unit, my next recourse of action would have to be the small claims through [redacted] local sessions courtThis is simply unacceptable and atrocious from DELL Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] is attempting to follow up with customer by phone and emailPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlySince the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnosticsDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesThe customer has been out of warranty since March but we have continued to offer free supportThe customer will need to respond to the representative no later than Monday 5/8/and agree to troubleshootAfter that time the customer will need to contact our out of warranty departmentWe ask that the customer please follow up with the representative by emailing [redacted] Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently spoke to Mr [redacted] regarding his concernsMr [redacted] stated that he received the Dell Advantage Rewards associated with his order number [redacted] and the issue has been resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has resolved the customer’s issue Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Today’s Date: 11/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent appears to have resolved the software matter for the customerThe customer has not responded since the resolution was provided and as such the case is being closedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that our representative confirmed hardware functionality and provided technical assistanceFurthermore, the representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondHis request for replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell never offered to honor my price match requestThey offered me a discount from the full MSRP, which is on par with many of their online sales through various channelsThere was no significant discount offered on the product that brought the price anywhere close to the price of the competitor's computer that matched all the key specifications of the Dell laptopAgain, I am no longer interested in purchasing a PC from Dell but Dell still has not modified their published price match policy at allIf their policy is to not price match certain models they sell, or if they won't price match a comparable laptop because it has additional features that Dell doesn't have, it should state so on its websiteUnfortunately, they publish a list of key criteria for price matching but still refuse to honor it when they don't like the priceThey come up with completely unreasonable, minor, and insignificant reasons that the comparable PC is not eligible for matchingAnd then they proceed to try to sell you on an inferior model of computerWhich is the main reason for my complaint I strongly believe that this advertising campaign is deceptive and misleading to less tech knowledgeable consumers Regards, [redacted] ***
Thank you for providing a copy of the customer submission A Dell representative, Shawn, has contacted the customer and is working with them to reach a reasonable resolution The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **Customer expressed dissatisfaction with Dell support and wants the Gift Card reissuedWe regret any dissatisfaction they may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative also worked with the Gift Card department to resolve this matterAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement Gift Card and followwith the customer to confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:I purchased computers on 11-12-I returned because it didn't work - and received a refundThe I returned a second computerTo this day I have not received a refund for the second returned computerThe original order # was: [redacted] When I contacted Dell to return the second computer - I was given the following Service Request Number: [redacted] Dell sent me an email on 12-23-saying the refund had been issued to my cardI called on January 3rd, and Dell said it had already been issued to check with my bankI checked with my bank - and it has not been receivedWhen contacting Dell - I sit on the phone 30-minutes - to get someone who is rude, not willing to assist, and can barely speak EnglishThe refund amount is $1,After calling Dell again - they then told me the refund was issued on 12-31-(Not 12-23-like the email says) and gave me the following reference # [redacted] (which is worthless) - as banks cannot track incoming refunds.I wish to get a refund within days, or I will be forced to file a lawsuit Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replacedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to offer assistance Subsequently, our representative processed a service dispatch to provide an exchange computer which has been shipped to the customer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , processed an exchange and our records indicate the original system has been returnedWe regret any dissatisfaction Ms [redacted] may have experienced and [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer their replacement order has shipped and the customer has confirmed receipt Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me To whom it may concern,Sincerely, want to thank the Revdex.com for taking care of the important issue with Dell.As, of December 16, I have FINALLY received back to my Visa Credit Card a payment of $28.26; I believe that's what it was.Now, we can finally close out this case!It's been wonderful to have a non-profit agency like Revdex.com resolve issues and get right on top of them ASAP for the general public.Thank you once, again for your contacts, assistance, communications back and forth between myself and the DELL, and all the work you guys at Revdex.com have successfully done to get this issue resolved for me.Have a Great day!Merry Christmas!!!Yours Truly,Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur Dell representative [redacted] followed up with the customer and completed troubleshooting stepsAt this time the system is working as designedPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The system is not working as intended - if it was the Nvidia video card would detect all monitors and it does not The year warranty was agreed upon as per email confirmation of the system replacement Acknowledge by [redacted] .I have tested this system on working stations at my work - A precision workstation identifies all monitors with it's Nvidia video card - when I dock my it only detects one monitorMr [redacted] continuously states this is an issue with my configuration however; I have video evidence that this is not as the issue follows to setups outside of my home setup Mr [redacted] has made this decision because he is bias with start of this issue He continues to blame the issue on me and when he had the system (only one day) replaced the hard drive and back cover - refused to provide evidence he checked the video card and never supplied video evidence that it was acknowledging both monitors - instead he supplied video evidence that the GPU identified both monitors The GPU is not the NVIDIA video card.In short - the system is not performing and has not performed since the replacement - Dell has refused to honor the warranty on replacement that their website indicates and refused to honor the extended warranty until the start of this complain, and are continuing to refuse the year warranty that was agreed upon via email with the specs of the system replacement approval process.I have provided the documents and unfortunately you do not allow videos to be uploaded I have provided Dell ample time to replace the unit but has been refused therefore I am not accepting anything less that a refund for the current system at current value($7,000.00) Regards, [redacted] - [redacted]
Today’s Date: 05/08/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the customers concerns have been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has replaced the customer’s computer with a system exchange Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the Mr.***Thank you for providing a copy of the submissionWe regret any dissatisfaction the Mr [redacted] may have experienced and appreciate the feedback provided regarding this experienceThe product was miss-labeled which we do understand that this is a disappointment to Mr [redacted] we have offered a reasonable resolutionWe want Mr [redacted] to know, the offer to return for a full refund or to accept the concession, will remain valid and available until August 12, Please have the customer contact our representative directly by email at [redacted] @Dell.comSincerely, Advanced Resolution Group [redacted] Dell Inc