Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response and wants a refund or an exchange for a different model computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an option Rechargeable batteries used in portable systems are considered consumables and will deteriorate over time based on a customer’s usage, which will also determine the time a battery will function between charges The length of the charge is determined by the applications used by each customer while on battery power and may not match the length of the charge time experienced by other customers or specifications estimates Dell records indicate the computer is functioning properly and Dell will not provide an unlike exchange computer As Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matterOur representatives remain available to discuss these issues however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative offered to replace the monitor as per the terms and conditions of the limited hardware warrantyPlease note that Mr [redacted] elected not to respondOur representative made multiple attempts to reach Mr [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I spoke with two representative from Dell Not only were they unwilling to sell me the advertised computer for the advertised price, they were unwilling to offer anything better than a 5% discount off the full price of any of their laptops They did not adequately explain why they rejected my credit application for a $purchase I informed them I applied for a new Chase Visa card a few days later, and was granted a card with a $5,balance I also explained I have a FICO score of I offered to purchase a more expensive laptop for a discounted price (the same percentage discount as the original offer) I did not receive a response It is obvious to me Dell does not take customer complaints seriously
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is a shame though that I would have to go this far as to have the Revdex.com involvedThis is supposed to be a reputable business and what they have put myself and especially my son through is completely unacceptable and I will never do business with them again! So many wasted hours of time and my son going without a computer in his first year of college is a travesty at the least, they should be ashamed of themselves! They need to revamp their policies for special exceptions in certain situations as mine as to get the customer issue satisfied quickly and the turn around expedited or they will lose more customers than myself as from what I have read is happening already Also, the Revdex.com needs to rethink their rating of this company with so many complaints that have been filed, regardless of resolution, but with the fact that so many customers have been inconvenienced and have had to go this route in order to obtain satisfaction Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] is terrible at communicating and not pleasant to work withHe has reached out to me several times and usually has little to no clue what's going onHe has confirmed receipt of my laptop times nowHe has also called and emailed me more than once addressing me as the wrong personI am fed up wiTJ thisI have told him I have been out of town and will send CPU when backI do not know where all the confusion at his end has came from example thinks he already has my CPU and addressing me as a different personOn top of that I still have to remove file from my broken CPU which takes hoursI do not know why dell will not do this they should be responsible for this and much easier for the so called experts to doAlso they told me they have to delete all software off my CPU including Microsoft office which cost $They claim they will not put back on CPUI have now politely ask to deal with a more professional employee from Dell [redacted] has refused to pass this messsage on and says work with him or work with or work with no oneI have already went and purchased a new CPU since this process has now taken months to address and Dell did not care to help until Revdex.com complaint was filedIf anyone reads this do not buy any Dell products spend the extra money and buy ***s products [redacted] provides the best customer service and you with be treated with respectIf Dell would care to handle this properly please have someone else reach out to me and preferred person to be from corporate office in USA with proper communication skills Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund that has now posted to his Dell Preferred Account Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the account verification department to resolve this matterOur records show that the credit for order number [redacted] has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or a new computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Additionally, Dell does not provide exchange computers for software issues Since the date of the submission, a Dell representative contacted the customer and provided assistance with software drivers and asked the customer to test out the computer and the representative scheduled a follow up call The customer reported she was still having issues however our representative made multiple attempts to follow up with the customer and provide assistance however the customer was not available during the follow up calls and has not responded to messages left during recent follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Tuesday, April 28, Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative offered the customer onsite service and she agreedOur records indicate the service has been completed and the customer reports the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am rejecting because my issue is not resolvedI have still not received the 2nd part of my orderI was told today that it would be shipped in hoursThe original estimated delivery dates were Jan 7th-13th and I expect the 2nd monitor to arrive very shortlyI do not plan to accept a resolution until the complaint is actually resolved, not just "planned" to be resolvedI have received many promises from Dell, and nearly all have fallen short so I do not plan to make the same mistake and accept their "resolutions" when they aren't complete.Additionally, I am of course dissatisfied with my purchase from Dell since it took several days, if not weeks, to get sufficient support, I was not offered any solution when my original ordered was cancelled, and I originally ordered on October 30th and still have not received my full order more than days laterGetting this issue supported felt like a part time job, and even now my order has not been completed.I am still in contact with [redacted] @Dell.com, but as I said I will be leaving this complaint open until everything is fully resolved.Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concernsPlease note, our representative worked with the order/account verification department to resolve issues related to the purchases made in Our records show, all the necessary credits have been posted to the original form of payment for order numbers [redacted] and [redacted] ; furthermore, a refund for software order number [redacted] cannot be processed due to the terms and conditions of the return policy [redacted] His request for any additional credits was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Canyou please e-mail me in a day or two.The tech from dell is coming to replace the screen again.I hope that this will solve the problemAs I stated to [redacted] the picture has black colors in the screen that are visible on light backgrounds.Thank you for your help Sincerely,yours [redacted] Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was advised on 1/that the awards card was reissued and customer confirmed receiptThe representative respectfully denied the customer’s request for additional pointsSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Five months later, I am still unable to download a program I purchased from your company Wow! This is unacceptable! Regards, [redacted]
Revdex.com Complaint ID: Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the order shipped to the customer, which exhibited problems [redacted] shipped the customer a replacement order to rectify the issue Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has purchased a mail in warranty under the terms and conditions of the warranty if over the phone troubleshooting does not resolve the issue, the system will be sent in for serviceSince it has been determined the system is working as designedThe customer is free to contact our fee based software support department or take it back to the retailer for assistancesPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during useSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I emailed a response back to the reply email I was sent and didn't expect an answer To my surprise the previous agent "went on vacation" after I had sent him a reply and was issued a new agent Well that sounds pretty fishy already I don't expect them to honor the price of the items but I expected them to handle it more professionally as large as they are I wasn't sent a cancellation email or a rerouted package email, or even a pending refund email After I checked my bank account for any sign of good faith on their end I was met with disappointment They have now sat on my money for over two weeks without interest and still no sign of a refund from them With that in mind I have already filed a claim with my bank and they are investigating it and have issued me a temporary refund Let's cut through the muck and real talk here, it was nothing more than a money grab at the consumers expense Had I known it was going to take me over two weeks to get a refund on a mistake they made I would never have considered dell as a choice to buy things from By the way I didn't respond to the calls because I'm not home those hours, I don't like talking to people over the phone because of anxiety issues I was pretty clear in my reply email what I expected and wasn't willing to be contacted anymore, stop spamming my phone line and email Pretty much done with dell at this point Regards, [redacted] ***
Dear Revdex.com,Our representative has received no response from Mr [redacted] Therefore, our representative is closing this case but will remain available should Mr [redacted] reconsider alternatives.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell’s Price Match Guarantee We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer called in and was referring to a price for a computer included in Dell’s Black Friday in July sales event for which the price match would not apply per the terms of the promotion Instead, she was provided a $concession and Dell will not be offering additional concessions to the already discounted order Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and explain the terms of the promotion We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and offered a refurbished exchange under the terms and conditions of warrantyThe customer has declined the offer and is demanding a new systemDue to the customers system invoicing in a new system request has been respectfully deniedWe remain available to assist the customer should she wish to proceed with the exchangePlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response and wants a refund or an exchange for a different model computer We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a thirty (30) day return period and, as the order invoiced during 2016, a return for a refund would not be an option Rechargeable batteries used in portable systems are considered consumables and will deteriorate over time based on a customer’s usage, which will also determine the time a battery will function between charges The length of the charge is determined by the applications used by each customer while on battery power and may not match the length of the charge time experienced by other customers or specifications estimates Dell records indicate the computer is functioning properly and Dell will not provide an unlike exchange computer As Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matterOur representatives remain available to discuss these issues however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative offered to replace the monitor as per the terms and conditions of the limited hardware warrantyPlease note that Mr [redacted] elected not to respondOur representative made multiple attempts to reach Mr [redacted] ; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I spoke with two representative from Dell Not only were they unwilling to sell me the advertised computer for the advertised price, they were unwilling to offer anything better than a 5% discount off the full price of any of their laptops They did not adequately explain why they rejected my credit application for a $purchase I informed them I applied for a new Chase Visa card a few days later, and was granted a card with a $5,balance I also explained I have a FICO score of I offered to purchase a more expensive laptop for a discounted price (the same percentage discount as the original offer) I did not receive a response It is obvious to me Dell does not take customer complaints seriously
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meIt is a shame though that I would have to go this far as to have the Revdex.com involvedThis is supposed to be a reputable business and what they have put myself and especially my son through is completely unacceptable and I will never do business with them again! So many wasted hours of time and my son going without a computer in his first year of college is a travesty at the least, they should be ashamed of themselves! They need to revamp their policies for special exceptions in certain situations as mine as to get the customer issue satisfied quickly and the turn around expedited or they will lose more customers than myself as from what I have read is happening already Also, the Revdex.com needs to rethink their rating of this company with so many complaints that have been filed, regardless of resolution, but with the fact that so many customers have been inconvenienced and have had to go this route in order to obtain satisfaction Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: [redacted] is terrible at communicating and not pleasant to work withHe has reached out to me several times and usually has little to no clue what's going onHe has confirmed receipt of my laptop times nowHe has also called and emailed me more than once addressing me as the wrong personI am fed up wiTJ thisI have told him I have been out of town and will send CPU when backI do not know where all the confusion at his end has came from example thinks he already has my CPU and addressing me as a different personOn top of that I still have to remove file from my broken CPU which takes hoursI do not know why dell will not do this they should be responsible for this and much easier for the so called experts to doAlso they told me they have to delete all software off my CPU including Microsoft office which cost $They claim they will not put back on CPUI have now politely ask to deal with a more professional employee from Dell [redacted] has refused to pass this messsage on and says work with him or work with or work with no oneI have already went and purchased a new CPU since this process has now taken months to address and Dell did not care to help until Revdex.com complaint was filedIf anyone reads this do not buy any Dell products spend the extra money and buy ***s products [redacted] provides the best customer service and you with be treated with respectIf Dell would care to handle this properly please have someone else reach out to me and preferred person to be from corporate office in USA with proper communication skills Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund that has now posted to his Dell Preferred Account Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the account verification department to resolve this matterOur records show that the credit for order number [redacted] has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund or a new computer We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Additionally, Dell does not provide exchange computers for software issues Since the date of the submission, a Dell representative contacted the customer and provided assistance with software drivers and asked the customer to test out the computer and the representative scheduled a follow up call The customer reported she was still having issues however our representative made multiple attempts to follow up with the customer and provide assistance however the customer was not available during the follow up calls and has not responded to messages left during recent follow up contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Tuesday, April 28, Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative offered the customer onsite service and she agreedOur records indicate the service has been completed and the customer reports the issue has been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.com.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I have reviewed the response made by the business in reference to complaint ID [redacted] , and am rejecting because my issue is not resolvedI have still not received the 2nd part of my orderI was told today that it would be shipped in hoursThe original estimated delivery dates were Jan 7th-13th and I expect the 2nd monitor to arrive very shortlyI do not plan to accept a resolution until the complaint is actually resolved, not just "planned" to be resolvedI have received many promises from Dell, and nearly all have fallen short so I do not plan to make the same mistake and accept their "resolutions" when they aren't complete.Additionally, I am of course dissatisfied with my purchase from Dell since it took several days, if not weeks, to get sufficient support, I was not offered any solution when my original ordered was cancelled, and I originally ordered on October 30th and still have not received my full order more than days laterGetting this issue supported felt like a part time job, and even now my order has not been completed.I am still in contact with [redacted] @Dell.com, but as I said I will be leaving this complaint open until everything is fully resolved.Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] A Dell representative recently contacted Dr [redacted] regarding his concernsPlease note, our representative worked with the order/account verification department to resolve issues related to the purchases made in Our records show, all the necessary credits have been posted to the original form of payment for order numbers [redacted] and [redacted] ; furthermore, a refund for software order number [redacted] cannot be processed due to the terms and conditions of the return policy [redacted] His request for any additional credits was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Dr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Canyou please e-mail me in a day or two.The tech from dell is coming to replace the screen again.I hope that this will solve the problemAs I stated to [redacted] the picture has black colors in the screen that are visible on light backgrounds.Thank you for your help Sincerely,yours [redacted] Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was advised on 1/that the awards card was reissued and customer confirmed receiptThe representative respectfully denied the customer’s request for additional pointsSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Five months later, I am still unable to download a program I purchased from your company Wow! This is unacceptable! Regards, [redacted]
Revdex.com Complaint ID: Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the order shipped to the customer, which exhibited problems [redacted] shipped the customer a replacement order to rectify the issue Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has purchased a mail in warranty under the terms and conditions of the warranty if over the phone troubleshooting does not resolve the issue, the system will be sent in for serviceSince it has been determined the system is working as designedThe customer is free to contact our fee based software support department or take it back to the retailer for assistancesPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and the scope of the warranty is limited to diagnosing and repair of covered hardware components which fail during useSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I emailed a response back to the reply email I was sent and didn't expect an answer To my surprise the previous agent "went on vacation" after I had sent him a reply and was issued a new agent Well that sounds pretty fishy already I don't expect them to honor the price of the items but I expected them to handle it more professionally as large as they are I wasn't sent a cancellation email or a rerouted package email, or even a pending refund email After I checked my bank account for any sign of good faith on their end I was met with disappointment They have now sat on my money for over two weeks without interest and still no sign of a refund from them With that in mind I have already filed a claim with my bank and they are investigating it and have issued me a temporary refund Let's cut through the muck and real talk here, it was nothing more than a money grab at the consumers expense Had I known it was going to take me over two weeks to get a refund on a mistake they made I would never have considered dell as a choice to buy things from By the way I didn't respond to the calls because I'm not home those hours, I don't like talking to people over the phone because of anxiety issues I was pretty clear in my reply email what I expected and wasn't willing to be contacted anymore, stop spamming my phone line and email Pretty much done with dell at this point Regards, [redacted] ***
Dear Revdex.com,Our representative has received no response from Mr [redacted] Therefore, our representative is closing this case but will remain available should Mr [redacted] reconsider alternatives.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for Dell’s Price Match Guarantee We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer called in and was referring to a price for a computer included in Dell’s Black Friday in July sales event for which the price match would not apply per the terms of the promotion Instead, she was provided a $concession and Dell will not be offering additional concessions to the already discounted order Since the date of the submission, a Dell representative contacted the customer to discuss her concerns and explain the terms of the promotion We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and offered a refurbished exchange under the terms and conditions of warrantyThe customer has declined the offer and is demanding a new systemDue to the customers system invoicing in a new system request has been respectfully deniedWe remain available to assist the customer should she wish to proceed with the exchangePlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc