Complaint: [redacted] I am rejecting this response because:Although Dell offered 10% discount on the repair, they did not explain why the computer issue had happened again measly months after Dell had originally repaired itBecause the same issue so soon after Dell had originally repaired it, I did not feel safe about Dell's repairWhat if I pay the $250+ dollars on repair and the same issue happens again in months? I'm wary because Dell did not fix the issue the first time when the computer was in warrantyUnfortunately, Dell stated that if the same issue were to occur months after paying $dollars, I would AGAIN have to KEEP PAYING $250+ dollars for the SAME repairThis is COMPLETELY UNACCEPTABLEI am okay with the repair cost, but Dell should at least provide me with some reassurance that this issue won't happenIf it does, at least don't have me pay another hefty fee for Dell's horrific repair quality [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dell make mistake on their website why the customer has to suffer the problemWhen I placed the order I didn't see any message indicated that Dell reserves the right to cancel orders arising from pricing or other errors, even though Dell indicated their right on the website how should I know that price is ERROR, that price came out when I placed the promotion code, your system agreed that price.Your end said that price is error, then I need fully explanation how this error happened and why it happened, whose responsible for this issue and how can Dell promise to avoid this issue happen in future, otherwise any price that different from regular price that can be seen as ERROR price.Dell's right has been protected, who protect the customer's right??? Regards, [redacted] ***
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, Phyllis Edwards Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been reaching out to the customer in his attempt to assist the customer in this matter On October 19, he was successful in reaching the customer by phone, and she has informed [redacted] the matter regarding the purchase of a Dell computer from [redacted] has since been addressed and resolved; she has asked [redacted] to close the case Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerNo further changes will be made Dell records reflect customer received the exchange systemWe remain available to assist the customer if he can provide additional tracking information to show the order was returnedThe representative can be reached by email at [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a return for order# [redacted] Our records show that the credit has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: not only will Dell not submit the damage to the computer monitor as a freight claim, they state that even if I were to pay for the screen repair they would not cover the original matter that the computer was sent in for in the first place (faulty wifi card)! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not purchase a used or refurbished computer which Was an optionI purchased a new reliable computer for my business.They were contacted in less than days after I received the computer telling them it was defectiveI was told I could not return itAfter reviewing their limited warrantee it seems I could have returned the computer within days of receiving it For a full refund, Which is what I wanted to do.Regardless,That first day I called when the computer crashed I spent over four hours on the phone with themI told them that I did not have that amount of time to spend with them I told them that I did not have that amount of time to spend with them and they told me I had no choice if I wanted to fix my computerI told him that I was working yet I had to go out and “purchase” a memory stick and had to borrow a laptop in order first day I called when the computer crashed I spent over four hours on the phone with them had to go out and purchase a memory stick and had to drive to a relatives house and borrow a laptop in order for me to continue that four conversation and try to rebuild their defective hard driveAs I mentioned in my original complaint I was told By more then one Dell representative that this was a known glitch and that this could happen again!!! I am not their paid employee, I should not have to rebuild the hard drive! Never once did they say I could return the computerThis is unethical and unprofessionalThe many hours on the phone with them that day and numerous hours there after in both phone calls and correspondence, tweets and emails since September 7th have rectified nothingRarely responding to my correspondenceI believe that I have the right to return the computer As per their warranty? And especially considering the computer was barely used.I should’ve been Allowed to ship the computer back on my first contact For a full refundThe computer has not worked right since, it is not a reliable work a computer ay before it stacting up again after that first lengthy phone call and inconvenienceAt the time this computer crashed it was used less than times I’m sure they can see that from their recordsIn addition none of the programs that came with the purchase could be reloaded on the computerIt is not trustworthy I can’t risk having the unreliability for my business and I wish to have a refund As it seems they are knowingly selling defective computers or computers with glitches and I can’t take that type of risk of losing important information Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms & conditions of saleAfter further review, our representative referred her to Microsoft for Office Product Key retrievalHer request for replacement Product Key or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they wanted me to return my laptop within daysthey had my laptopI could not return it as they already had itI still want a refund credited to my accountthanks Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to meAgain, I am not interested or willing to spend anymore of time in placing another order with Dell Inc Regards, [redacted] ***
Today’s Date: 03/54/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer a refund is not possible as the system was purchased from a third party and not directly from Dell The computer has been replaced per the terms and conditions of Dell’s limited hardware warranty Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Again, how can you honestly think it's okay to advertise and then when I'm on the website at the exact time I should be, I order, pay and do not get what is ordered That is so not right I would think that you would attempt to do what is right It is shocking to me that a company that I thought had a good reputation would not care that they did not fulfill the order because it can be subject to change at any time How can I ever think that I should ever try Dell again based on this experience? How could I ever assume that Dell would ever fulfill my order as advertised again Assuming that you are a person that is responding to this, how would you, as a consumer, react to this? Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative processed an onsite service, which was completed on June 10th, He was referred to Microsoft for product activation related issuesPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased [redacted] His request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the customer’s follow up submissionInformation on the Dell Outlet refurbished inventory types can be found at the following link: [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and advised him the order was cancelled and payment was not processedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell recently sent the customer an exchange computerA Dell representative followed up with the customer to verify that the replacement computer is functioning properly and offer assistance returning the original computer being replaced The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative explained that promotions change week to week and can not be provided after purchaseAs a goodwill gesture the representative authorized a cash discount and confirmed it has posted back to his original form of paymentThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Although Dell offered 10% discount on the repair, they did not explain why the computer issue had happened again measly months after Dell had originally repaired itBecause the same issue so soon after Dell had originally repaired it, I did not feel safe about Dell's repairWhat if I pay the $250+ dollars on repair and the same issue happens again in months? I'm wary because Dell did not fix the issue the first time when the computer was in warrantyUnfortunately, Dell stated that if the same issue were to occur months after paying $dollars, I would AGAIN have to KEEP PAYING $250+ dollars for the SAME repairThis is COMPLETELY UNACCEPTABLEI am okay with the repair cost, but Dell should at least provide me with some reassurance that this issue won't happenIf it does, at least don't have me pay another hefty fee for Dell's horrific repair quality [redacted] ***
Complaint: [redacted] I am rejecting this response because:Dell make mistake on their website why the customer has to suffer the problemWhen I placed the order I didn't see any message indicated that Dell reserves the right to cancel orders arising from pricing or other errors, even though Dell indicated their right on the website how should I know that price is ERROR, that price came out when I placed the promotion code, your system agreed that price.Your end said that price is error, then I need fully explanation how this error happened and why it happened, whose responsible for this issue and how can Dell promise to avoid this issue happen in future, otherwise any price that different from regular price that can be seen as ERROR price.Dell's right has been protected, who protect the customer's right??? Regards, [redacted] ***
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative may be contacted directly by e-mail at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, Phyllis Edwards Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been reaching out to the customer in his attempt to assist the customer in this matter On October 19, he was successful in reaching the customer by phone, and she has informed [redacted] the matter regarding the purchase of a Dell computer from [redacted] has since been addressed and resolved; she has asked [redacted] to close the case Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerNo further changes will be made Dell records reflect customer received the exchange systemWe remain available to assist the customer if he can provide additional tracking information to show the order was returnedThe representative can be reached by email at [redacted] Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a return for order# [redacted] Our records show that the credit has been processed to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: not only will Dell not submit the damage to the computer monitor as a freight claim, they state that even if I were to pay for the screen repair they would not cover the original matter that the computer was sent in for in the first place (faulty wifi card)! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did not purchase a used or refurbished computer which Was an optionI purchased a new reliable computer for my business.They were contacted in less than days after I received the computer telling them it was defectiveI was told I could not return itAfter reviewing their limited warrantee it seems I could have returned the computer within days of receiving it For a full refund, Which is what I wanted to do.Regardless,That first day I called when the computer crashed I spent over four hours on the phone with themI told them that I did not have that amount of time to spend with them I told them that I did not have that amount of time to spend with them and they told me I had no choice if I wanted to fix my computerI told him that I was working yet I had to go out and “purchase” a memory stick and had to borrow a laptop in order first day I called when the computer crashed I spent over four hours on the phone with them had to go out and purchase a memory stick and had to drive to a relatives house and borrow a laptop in order for me to continue that four conversation and try to rebuild their defective hard driveAs I mentioned in my original complaint I was told By more then one Dell representative that this was a known glitch and that this could happen again!!! I am not their paid employee, I should not have to rebuild the hard drive! Never once did they say I could return the computerThis is unethical and unprofessionalThe many hours on the phone with them that day and numerous hours there after in both phone calls and correspondence, tweets and emails since September 7th have rectified nothingRarely responding to my correspondenceI believe that I have the right to return the computer As per their warranty? And especially considering the computer was barely used.I should’ve been Allowed to ship the computer back on my first contact For a full refundThe computer has not worked right since, it is not a reliable work a computer ay before it stacting up again after that first lengthy phone call and inconvenienceAt the time this computer crashed it was used less than times I’m sure they can see that from their recordsIn addition none of the programs that came with the purchase could be reloaded on the computerIt is not trustworthy I can’t risk having the unreliability for my business and I wish to have a refund As it seems they are knowingly selling defective computers or computers with glitches and I can’t take that type of risk of losing important information Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms & conditions of saleAfter further review, our representative referred her to Microsoft for Office Product Key retrievalHer request for replacement Product Key or refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: they wanted me to return my laptop within daysthey had my laptopI could not return it as they already had itI still want a refund credited to my accountthanks Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response is satisfactory to meAgain, I am not interested or willing to spend anymore of time in placing another order with Dell Inc Regards, [redacted] ***
Today’s Date: 03/54/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer a refund is not possible as the system was purchased from a third party and not directly from Dell The computer has been replaced per the terms and conditions of Dell’s limited hardware warranty Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Thank you for a copy of Ms [redacted] letterOur representative has contacted her and discussed the contents of her correspondence
Complaint: [redacted] I am rejecting this response because:Again, how can you honestly think it's okay to advertise and then when I'm on the website at the exact time I should be, I order, pay and do not get what is ordered That is so not right I would think that you would attempt to do what is right It is shocking to me that a company that I thought had a good reputation would not care that they did not fulfill the order because it can be subject to change at any time How can I ever think that I should ever try Dell again based on this experience? How could I ever assume that Dell would ever fulfill my order as advertised again Assuming that you are a person that is responding to this, how would you, as a consumer, react to this? Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative processed an onsite service, which was completed on June 10th, He was referred to Microsoft for product activation related issuesPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased [redacted] His request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the customer’s follow up submissionInformation on the Dell Outlet refurbished inventory types can be found at the following link: [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and advised him the order was cancelled and payment was not processedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell recently sent the customer an exchange computerA Dell representative followed up with the customer to verify that the replacement computer is functioning properly and offer assistance returning the original computer being replaced The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative explained that promotions change week to week and can not be provided after purchaseAs a goodwill gesture the representative authorized a cash discount and confirmed it has posted back to his original form of paymentThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc