Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price they requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceAt the time of the cancellation Dell records indicate and email notification was sent with a $coupon code which is valid through DecemberSincerely, Advanced Resolution Group FID: [redacted] Dell
Today’s Date: 12/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has confirmed with the customer the matter has been addressed We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on February 15th, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedThe customer system only included the hardware warranty which does show at this time expired as of 11/11/A cracked LCD screen is not covered under the hardware warrantyIf the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.comSincerely, Advanced Resolution Group Incident ID# [redacted]
Today’s Date: 12/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has attempted to confirm with the customer that the matter has been addressedHowever, the customer has not respondedWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customer The customer can reach the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, [redacted] contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the repair depot for repair and it has been returned to the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental is assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware WarrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement ac- adapter and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the only action that was feasible given the situation I was, and still am, extremely dissatisfied with the experience I had with Dell I am amazed to see that Dell carries the grade of "A" when it comes to your reporting of this business They have lost my business and I have made sure to let those around me know how incredibly disconnected Dell has become In all, I waited over weeks for a computer I ordered Time and time again, all Dell could offer to me was "wait" After being told to wait this long for a computer that was supposed to arrive between 6-weeks, I figured Dell would want to make right on their failure to deliver the product All they did was tell me I could order another computer and wait another 6-weeks (or more) or give me my money back I interpreted this as "we don't care that you've already been waiting 20+ weeks, just order another one and wait like everyone else." There was no attempt on the business's behalf to make up for their failure They simply want to press the "reset" button and act like none of this ever happened That is not good customer service, that is not good business, and that is a shame Shame on Dell for not taking care of their customers I have since purchased a comparable computer for a better price and it will be shipped priority to me I wanted to stick with Dell because of past experiences, but they just couldn't "deliver" They just don't care about their customers any more and I have found someone else who does Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell’s response and indicated her issue has not been resolved We regret any dissatisfaction she may have experienced and appreciate the feedback provided As previously indicated, since the date of the original submission, a Dell representative contacted Ms [redacted] and was told she was on vacation Our representative indicated we would reopen the case when Ms [redacted] returns and contacts our representative to indicate she is ready to work with him to address her concerns Our representative provided his contact information and will remain available to assist when Ms [redacted] is ready for follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] , has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s system has a genuine copy of Windows on it and offered the customer a refund if they so desire Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the order has been delivered and a credit has been processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he does not have accidental damage coverage and Dell needs to evaluate if it is accidental damage, so he has requested a small video of the issue to analyze the cause Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have now sent and billed me for another item I did not order and it is not even compatible with the laptop I purchased from them How do I get them to leave me alone? They have robbed me of close to $of additional merchandise added to my original laptop purchase and charged me a late fee because I was refusing to pay for the unordered merchandise and now that I paid that off they are sending me more stuff I did not order They sent me a displayport adapter and my laptop does not have a displayport And they charged me Charging this to the account I never wanted to open Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] ***A Dell representative recently contacted ** [redacted] regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative will also follwith ** [redacted] to confirm resolutionOur representative may be contacted directly by email at [redacted] , in case ** [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: A resolution has been agreed to however Dell continues to not follow throughI have contacted the rep ( [redacted] ) and if I did not contact him he would not even be working on my caseI am the only one contacting Dell and only AFTER I send an email do I get a response which says the same thing "Sincerely sorry for the delay, we have issued a refund"There is no proactiveness or customer service on Dells partI have attached an email that shows Dell agreed to refund the final $but as of today it has not shown up on my statement (also attached)They have been promising to refund the tablets since January (included in attached email string) and each time they refund a little portion of it they say they will follow up and keep me posted but that has not happenedI have had to constantly contact themOnce again, March I was told I would receive the final refund amount of $and have not received it Dell has proven time and time again that even if they say they will do it, they won'tI believe they are hoping I will just go away and they can keep the product and my moneyThey have both products back, I just want the rest of the money back AS THEY HAVE PROMISED since January Regards, [redacted] ***
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative confirmed the balance and provided the customer with the gift card linkThe customer may check his balance and order [redacted] The representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price they requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceAt the time of the cancellation Dell records indicate and email notification was sent with a $coupon code which is valid through DecemberSincerely, Advanced Resolution Group FID: [redacted] Dell
Today’s Date: 12/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has confirmed with the customer the matter has been addressed We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on February 15th, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedThe customer system only included the hardware warranty which does show at this time expired as of 11/11/A cracked LCD screen is not covered under the hardware warrantyIf the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.comSincerely, Advanced Resolution Group Incident ID# [redacted]
Today’s Date: 12/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has attempted to confirm with the customer that the matter has been addressedHowever, the customer has not respondedWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt will be made to contact the customer The customer can reach the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, [redacted] contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the repair depot for repair and it has been returned to the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental is assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware WarrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement ac- adapter and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is the only action that was feasible given the situation I was, and still am, extremely dissatisfied with the experience I had with Dell I am amazed to see that Dell carries the grade of "A" when it comes to your reporting of this business They have lost my business and I have made sure to let those around me know how incredibly disconnected Dell has become In all, I waited over weeks for a computer I ordered Time and time again, all Dell could offer to me was "wait" After being told to wait this long for a computer that was supposed to arrive between 6-weeks, I figured Dell would want to make right on their failure to deliver the product All they did was tell me I could order another computer and wait another 6-weeks (or more) or give me my money back I interpreted this as "we don't care that you've already been waiting 20+ weeks, just order another one and wait like everyone else." There was no attempt on the business's behalf to make up for their failure They simply want to press the "reset" button and act like none of this ever happened That is not good customer service, that is not good business, and that is a shame Shame on Dell for not taking care of their customers I have since purchased a comparable computer for a better price and it will be shipped priority to me I wanted to stick with Dell because of past experiences, but they just couldn't "deliver" They just don't care about their customers any more and I have found someone else who does Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell’s response and indicated her issue has not been resolved We regret any dissatisfaction she may have experienced and appreciate the feedback provided As previously indicated, since the date of the original submission, a Dell representative contacted Ms [redacted] and was told she was on vacation Our representative indicated we would reopen the case when Ms [redacted] returns and contacts our representative to indicate she is ready to work with him to address her concerns Our representative provided his contact information and will remain available to assist when Ms [redacted] is ready for follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] , has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s system has a genuine copy of Windows on it and offered the customer a refund if they so desire Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the order has been delivered and a credit has been processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he does not have accidental damage coverage and Dell needs to evaluate if it is accidental damage, so he has requested a small video of the issue to analyze the cause Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have now sent and billed me for another item I did not order and it is not even compatible with the laptop I purchased from them How do I get them to leave me alone? They have robbed me of close to $of additional merchandise added to my original laptop purchase and charged me a late fee because I was refusing to pay for the unordered merchandise and now that I paid that off they are sending me more stuff I did not order They sent me a displayport adapter and my laptop does not have a displayport And they charged me Charging this to the account I never wanted to open Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] ***A Dell representative recently contacted ** [redacted] regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative will also follwith ** [redacted] to confirm resolutionOur representative may be contacted directly by email at [redacted] , in case ** [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: A resolution has been agreed to however Dell continues to not follow throughI have contacted the rep ( [redacted] ) and if I did not contact him he would not even be working on my caseI am the only one contacting Dell and only AFTER I send an email do I get a response which says the same thing "Sincerely sorry for the delay, we have issued a refund"There is no proactiveness or customer service on Dells partI have attached an email that shows Dell agreed to refund the final $but as of today it has not shown up on my statement (also attached)They have been promising to refund the tablets since January (included in attached email string) and each time they refund a little portion of it they say they will follow up and keep me posted but that has not happenedI have had to constantly contact themOnce again, March I was told I would receive the final refund amount of $and have not received it Dell has proven time and time again that even if they say they will do it, they won'tI believe they are hoping I will just go away and they can keep the product and my moneyThey have both products back, I just want the rest of the money back AS THEY HAVE PROMISED since January Regards, [redacted] ***
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative confirmed the balance and provided the customer with the gift card linkThe customer may check his balance and order [redacted] The representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc