Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware WarrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement ac- adapter and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell recently sent the customer an exchange computerA Dell representative followed up with the customer to verify that the replacement computer is functioning properly and offer assistance returning the original computer being replaced The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 12/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has attempted to confirm with the customer that the matter has been addressedHowever, the customer has not respondedWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer was advised previously that the damage to the LCD falls under accidental damage and is not covered under the hardware warrantyAt this time Dell consider this issue closedAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The code for the base game worked, and I can now download the gameThat said, the Ultimate Edition of Dragon Age: Origins was supposed to include the core game (which you've now given me), a series of nine small content packs (which I have access to, presumably because of the code I got from my initial purchase, which EA help representatives said was for DLC), and the Dragon Age: Origins Awakening expansion, which for some reason, I don't haveThe last thing I need to be fully compensated for the original purchase is a code for the Dragon Age Origins Awakening expansion Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the order has been delivered and a credit has been processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative explained that promotions change week to week and can not be provided after purchaseAs a goodwill gesture the representative authorized a cash discount and confirmed it has posted back to his original form of paymentThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price they requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceAt the time of the cancellation Dell records indicate and email notification was sent with a $coupon code which is valid through DecemberSincerely, Advanced Resolution Group FID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell’s response and indicated her issue has not been resolved We regret any dissatisfaction she may have experienced and appreciate the feedback provided As previously indicated, since the date of the original submission, a Dell representative contacted Ms [redacted] and was told she was on vacation Our representative indicated we would reopen the case when Ms [redacted] returns and contacts our representative to indicate she is ready to work with him to address her concerns Our representative provided his contact information and will remain available to assist when Ms [redacted] is ready for follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental is assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:the only other alternative is to accept this response, however, we are in a waiting game here for the credit to be processed I am willing to accept the response pending receipt of the refund, however, the Revdex.com does not offer that alternative If I accept the response, the case would be flagged as resolved, however, I do not feel the case is resolved until I receive the actual credit Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedThe customer system only included the hardware warranty which does show at this time expired as of 11/11/A cracked LCD screen is not covered under the hardware warrantyIf the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.comSincerely, Advanced Resolution Group Incident ID# [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and advised him the order was cancelled and payment was not processedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] ***A Dell representative recently contacted ** [redacted] regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative will also follwith ** [redacted] to confirm resolutionOur representative may be contacted directly by email at [redacted] , in case ** [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, [redacted] contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] * [redacted] - [redacted] Thank you for providing a copy of the customer’s submission Dell records indicate the customer’s original computer had been returned to Dell with a refund for this equipment going back to her Dell Preferred Account/WebBank Account At the same time period, Dell customer care had processed a New System Exchange for the customer The customer has confirmed with Dell representative, [redacted] she has the new computer in her possession Consequently since this equipment has not been paid for, it will not be supported by Dell The customer has asked [redacted] to refund her for the Microsoft Office Software order, but he has respectfully denied this request, along with her request for any further compensation If the customer agrees to pay Dell for the new equipment she has in her possession, Dell will be happy to remove the Hold from the tag so she is able to receive support We do apologize to the customer for any frustration this transaction may have caused her We invite her to contact [redacted] direct should she need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 12/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has confirmed with the customer the matter has been addressed We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] contacted the customer and is working on a reasonable resolutionPlease have the customer contact the representative by emailing at [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative confirmed the balance and provided the customer with the gift card linkThe customer may check his balance and order [redacted] The representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms and conditions of sale and limited hardware WarrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement ac- adapter and followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Dell recently sent the customer an exchange computerA Dell representative followed up with the customer to verify that the replacement computer is functioning properly and offer assistance returning the original computer being replaced The customer may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matterSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative made multiple attempts to reach the customer; however, has not been able to discuss this matterOur records indicate that the credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 12/29/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceAt this time the agent has attempted to confirm with the customer that the matter has been addressedHowever, the customer has not respondedWe ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer was advised previously that the damage to the LCD falls under accidental damage and is not covered under the hardware warrantyAt this time Dell consider this issue closedAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The code for the base game worked, and I can now download the gameThat said, the Ultimate Edition of Dragon Age: Origins was supposed to include the core game (which you've now given me), a series of nine small content packs (which I have access to, presumably because of the code I got from my initial purchase, which EA help representatives said was for DLC), and the Dragon Age: Origins Awakening expansion, which for some reason, I don't haveThe last thing I need to be fully compensated for the original purchase is a code for the Dragon Age Origins Awakening expansion Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our records indicate the order has been delivered and a credit has been processedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer and apologized for the problemsThe representative explained that promotions change week to week and can not be provided after purchaseAs a goodwill gesture the representative authorized a cash discount and confirmed it has posted back to his original form of paymentThe customer may contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price they requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceAt the time of the cancellation Dell records indicate and email notification was sent with a $coupon code which is valid through DecemberSincerely, Advanced Resolution Group FID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell’s response and indicated her issue has not been resolved We regret any dissatisfaction she may have experienced and appreciate the feedback provided As previously indicated, since the date of the original submission, a Dell representative contacted Ms [redacted] and was told she was on vacation Our representative indicated we would reopen the case when Ms [redacted] returns and contacts our representative to indicate she is ready to work with him to address her concerns Our representative provided his contact information and will remain available to assist when Ms [redacted] is ready for follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental is assisting the customer in receiving their Dell Gift Card We certainly do apologize for any frustration this transaction may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:the only other alternative is to accept this response, however, we are in a waiting game here for the credit to be processed I am willing to accept the response pending receipt of the refund, however, the Revdex.com does not offer that alternative If I accept the response, the case would be flagged as resolved, however, I do not feel the case is resolved until I receive the actual credit Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedThe customer system only included the hardware warranty which does show at this time expired as of 11/11/A cracked LCD screen is not covered under the hardware warrantyIf the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.comSincerely, Advanced Resolution Group Incident ID# [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and advised him the order was cancelled and payment was not processedWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by ** [redacted] ***A Dell representative recently contacted ** [redacted] regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative will also follwith ** [redacted] to confirm resolutionOur representative may be contacted directly by email at [redacted] , in case ** [redacted] has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer submissionDell representative, [redacted] contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] * [redacted] - [redacted] Thank you for providing a copy of the customer’s submission Dell records indicate the customer’s original computer had been returned to Dell with a refund for this equipment going back to her Dell Preferred Account/WebBank Account At the same time period, Dell customer care had processed a New System Exchange for the customer The customer has confirmed with Dell representative, [redacted] she has the new computer in her possession Consequently since this equipment has not been paid for, it will not be supported by Dell The customer has asked [redacted] to refund her for the Microsoft Office Software order, but he has respectfully denied this request, along with her request for any further compensation If the customer agrees to pay Dell for the new equipment she has in her possession, Dell will be happy to remove the Hold from the tag so she is able to receive support We do apologize to the customer for any frustration this transaction may have caused her We invite her to contact [redacted] direct should she need further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Today’s Date: 12/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with their Dell unitAt this time the agent has confirmed with the customer the matter has been addressed We thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they have any other questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] contacted the customer and is working on a reasonable resolutionPlease have the customer contact the representative by emailing at [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative confirmed the balance and provided the customer with the gift card linkThe customer may check his balance and order [redacted] The representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc