Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] spoke with the customer and offered a new system replacement which the customer has accepted Our safety team will continue to be the customer’s point of contact to review her additional concerns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms of sale and the hardware warrantyAfter further review our representative processed a depot serviceOur records show that the unit has been serviced at the depot and delivered to Ms [redacted] on November 10th, Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work to reach a resolution and remains available to assist the customer to address these issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer mail in depot service to resolve any issues with his computer but the customer currently needs the system for work Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: Dell was partially refunding my money i.e$I called paypal and emailed them all the proof that I returned the equipment, and also has been received by DellThen, paypal refunded money i.e$from their own endI have attached the screen shot for your referenceI am still not happy with Dell's customer service Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback As a onetime gesture for customer satisfaction [redacted] has had the customer’s computer repaired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent has informed the customer the credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a partial refund of $ Our records indicate a Dell representative had made a request internally for the refund requested by the customer and the request was denied The customer was sent subsequent e-mails indicating the refund would not be possible however, for customer satisfaction reasons, the customer was provided a refund for $which she accepted Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative denied the customer’s request for additional compensation The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me The took two weeks to resolve the issue and only after constant badgeringThey did not address that in their responseIt took many emails and phone calls to get it resolved ultimately Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on February 23rd, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of limited hardware warranty and processed depot service http://www.dell.com/learn/ca/en/cacorp1/solutions/limited-hardware-warranties Our records show that the unit was serviced at the depot on March 3nd, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s responseDell’s Limited Hardware Warranty covers hardware components that fail during use and does not cover physical damage to the hardware components As previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] and advised that the physical damage is not covered under the warranty and respectfully denied his service requestA discount on out-of-warranty depot service was offered, however; Mr [redacted] declined As Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in this response.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that the promotion had already expired by the time he added the item to his cart therefore the price could not be honored Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com:Please be advised that Dell has responded and has made me aware it could be MORE days before all this mail comes to a stopI WILL wait days to see if Dell has complied with my request and therefore ( rather than holding this complaint open for days ) agree to consider the problem resolved I will be reviewing the mail in days time if the matter (problem) persists after days, we will take further actionSince we do not really know if the matter is resolved at this point all we can do is wait I have reviewed the response made by the business in reference to complaint ID 11743373, and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionUnder the terms of the customer’s hardware warranty: As stated in your Service Contract, Dell " uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customersThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionOur Dell representative [redacted] took ownership of the account The representative has explained that the system needs to have a reinstall of the operating system done Under the terms and conditions of the warranty troubleshooting must be completed over the phone If it is determined the issue the customer is having is software related outside the operating system she will need to work with our fee based support The customer indicated she would contact Microsoft instead since the resolver could not promise the issue would be resolved by the reinstallationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns Sincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him of the terms of the promotional Gift CardsOur records show, his Dell Advantage Rewards E-Gift Card for order number [redacted] has been processedFurthermore, Mr [redacted] confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] has contacted the customerThe representative has authorized a new exchange due to the history on the accountThe representative will follow up with status as the system is builtAt this time we need the customer confirm the service tag of the exchange system and to make sure the original system has already been shipped back to DellThe representative will continue to maintain ownership until the customer confirms receipt of the new exchangeSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] spoke with the customer and offered a new system replacement which the customer has accepted Our safety team will continue to be the customer’s point of contact to review her additional concerns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms of sale and the hardware warrantyAfter further review our representative processed a depot serviceOur records show that the unit has been serviced at the depot and delivered to Ms [redacted] on November 10th, Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work to reach a resolution and remains available to assist the customer to address these issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer mail in depot service to resolve any issues with his computer but the customer currently needs the system for work Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Revdex.com: Dell was partially refunding my money i.e$I called paypal and emailed them all the proof that I returned the equipment, and also has been received by DellThen, paypal refunded money i.e$from their own endI have attached the screen shot for your referenceI am still not happy with Dell's customer service Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback As a onetime gesture for customer satisfaction [redacted] has had the customer’s computer repaired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent has informed the customer the credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a partial refund of $ Our records indicate a Dell representative had made a request internally for the refund requested by the customer and the request was denied The customer was sent subsequent e-mails indicating the refund would not be possible however, for customer satisfaction reasons, the customer was provided a refund for $which she accepted Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative denied the customer’s request for additional compensation The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me The took two weeks to resolve the issue and only after constant badgeringThey did not address that in their responseIt took many emails and phone calls to get it resolved ultimately Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on February 23rd, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of limited hardware warranty and processed depot service http://www.dell.com/learn/ca/en/cacorp1/solutions/limited-hardware-warranties Our records show that the unit was serviced at the depot on March 3nd, Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s responseDell’s Limited Hardware Warranty covers hardware components that fail during use and does not cover physical damage to the hardware components As previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] and advised that the physical damage is not covered under the warranty and respectfully denied his service requestA discount on out-of-warranty depot service was offered, however; Mr [redacted] declined As Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in this response.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer that the promotion had already expired by the time he added the item to his cart therefore the price could not be honored Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Revdex.com:Please be advised that Dell has responded and has made me aware it could be MORE days before all this mail comes to a stopI WILL wait days to see if Dell has complied with my request and therefore ( rather than holding this complaint open for days ) agree to consider the problem resolved I will be reviewing the mail in days time if the matter (problem) persists after days, we will take further actionSince we do not really know if the matter is resolved at this point all we can do is wait I have reviewed the response made by the business in reference to complaint ID 11743373, and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionUnder the terms of the customer’s hardware warranty: As stated in your Service Contract, Dell " uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customersThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedSincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer Thank you for providing a copy of the submissionOur Dell representative [redacted] took ownership of the account The representative has explained that the system needs to have a reinstall of the operating system done Under the terms and conditions of the warranty troubleshooting must be completed over the phone If it is determined the issue the customer is having is software related outside the operating system she will need to work with our fee based support The customer indicated she would contact Microsoft instead since the resolver could not promise the issue would be resolved by the reinstallationPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concerns Sincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him of the terms of the promotional Gift CardsOur records show, his Dell Advantage Rewards E-Gift Card for order number [redacted] has been processedFurthermore, Mr [redacted] confirmed resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Dear Revdex.com, Our records indicate that Dell representative [redacted] has contacted the customerThe representative has authorized a new exchange due to the history on the accountThe representative will follow up with status as the system is builtAt this time we need the customer confirm the service tag of the exchange system and to make sure the original system has already been shipped back to DellThe representative will continue to maintain ownership until the customer confirms receipt of the new exchangeSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customers credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc