Thank you for providing a copy of the customers’ submissionDell representative, Senthil is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
A Dell representative is continuing to work to reach a resolution and remains available to assist the customer to address these issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionMr [redacted] purchased the entry level system with a 32GB EMMCThe images in this document may differ from your computer depending on the configuration you ordered: System Board/Hard Drive (eMMC) Replacement The Inspiron (eMMC models) supports internal storage of 32GB capacity that ships with pre-installed Windows or OSThe internal storage (eMMC) is soldered to the system boardNOTE: Inspiron systems ordered with eMMC cards are not capable of installing a inch HDDDepending on the configuration ordered, the system supports either 2.5inch HDD or eMCCThis information is noted in the manual that Mr [redacted] has provided in his linksThe customer does have the ability to have an external hard drive which he choose to returnIn regards to the customer’s credit Memo [redacted] we show $posted to the Visa on 11/23/Credit Memo #: [redacted] 11/22/$Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback As a onetime gesture for customer satisfaction [redacted] has had the customer’s computer repaired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:they never once offerd for me to return the item!! They flat out told me that I could not return it and no refund would be issued I would be more than happy to return the horrid machine if they would accept it and issue a refund But they won't do that so no the issue is not resolved Regards, [redacted]
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent has informed the customer the credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailThe representative did reach the customer once but she stated she was out of town and requested a callbackThe representative waited until the holiday was over further follow up calls were unsuccessfulPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: Dell was partially refunding my money i.e$I called paypal and emailed them all the proof that I returned the equipment, and also has been received by DellThen, paypal refunded money i.e$from their own endI have attached the screen shot for your referenceI am still not happy with Dell's customer service Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on February 23rd, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has confirmed with Sales the order the customer placed for the power adapter does not include a six (6) foot power cable, which would be an additional cost The customer informed our representative he was certain the cable was included with the purchase, or should have been [redacted] explained to the customer the cost is evident the cable was not included in the order due to the price the customer had paid [redacted] told the customer had he ordered the adapter and the power cable, the cost would have been $ The customer has expressed disappointment, and [redacted] has apologized to the customer for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Order [redacted] invoiced 12/and left at door on 1/6/ [redacted] If the customer has any further questions or concerns we ask that he contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] regarding her concernsA replacement unit has been processedOur representative will also follwith Ms [redacted] to confirm resolutionOur representative may be contacted at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative processed an onsite serviceOur records show that the onsite service was completed on February 10th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not a unique issueDell intentionally is withholding gift cards past the stated time line and all teams (customer service, gift card, twitter, facebook, sales, and even [redacted] (who is assigned to the case) refuse to helpThey all claim to escalate and promise for follow up but not a single team doesThey will say anything to get you off the phone, including that it's too soon to escalate to everything is being processed and you will have gift card in -daysHowever not a single member follows upThe only follow up I get is once a Revdex.com case is opened This issue has occurred numEros times and have emailed called tweeted dell over times collectivelyWhen dell intentionally attempts to deceive customers they should compensate customers for wasted time as their employees are not doing ANY work and the customers are doing everythingI have had to open a second case with Revdex.com in month on the same issue which further shows Dells lac k of responsibilityIneed to be compensated for the time Dell intentionally wasted plus for their deceptive advertising practicesIn addition, Revdex.com should open case into Dell for Federal Crimes including but not limited to check kiting Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for the response, and I appreciate that I will receive the itemI do expect a timeframe to be shared soon, or I will have to re-escalate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell does not care to fix this issueTerrible customer service and the worst communication skillsI will never buy another Dell productEveryone you deal with is in a foreign country, hard to understand and terrible communications skills [redacted] should be ashamed with what his company had becomeNo wonder they can no longer compete with ***in addition to that they have made me aware that it will cost me money to have my broken CPU fixed which is under warrantyWhat a jokeDo not buy Dell! Regards, [redacted]
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed the exchange unit has addressed the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am still holding my position that this is bait and switch by Dell Dells online chat promised me months interest free financing on this laptop but now Dell will not stand behind the promise made by their sales team Poor customer serviceI guess I will vote with my $$ from now on and shop with another company Buyer beware they do not stand behind their word even if its written Regards, [redacted]
Revdex.com:Please be advised that Dell has responded and has made me aware it could be MORE days before all this mail comes to a stopI WILL wait days to see if Dell has complied with my request and therefore ( rather than holding this complaint open for days ) agree to consider the problem resolved I will be reviewing the mail in days time if the matter (problem) persists after days, we will take further actionSince we do not really know if the matter is resolved at this point all we can do is wait I have reviewed the response made by the business in reference to complaint ID 11743373, and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] contacted Mr [redacted] she confirmed the customer does have the available credit and the expiration dateShould Mr [redacted] need support in the future he may contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell
Thank you for providing a copy of the customers’ submissionDell representative, Senthil is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at [redacted]
A Dell representative is continuing to work to reach a resolution and remains available to assist the customer to address these issues We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionMr [redacted] purchased the entry level system with a 32GB EMMCThe images in this document may differ from your computer depending on the configuration you ordered: System Board/Hard Drive (eMMC) Replacement The Inspiron (eMMC models) supports internal storage of 32GB capacity that ships with pre-installed Windows or OSThe internal storage (eMMC) is soldered to the system boardNOTE: Inspiron systems ordered with eMMC cards are not capable of installing a inch HDDDepending on the configuration ordered, the system supports either 2.5inch HDD or eMCCThis information is noted in the manual that Mr [redacted] has provided in his linksThe customer does have the ability to have an external hard drive which he choose to returnIn regards to the customer’s credit Memo [redacted] we show $posted to the Visa on 11/23/Credit Memo #: [redacted] 11/22/$Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback As a onetime gesture for customer satisfaction [redacted] has had the customer’s computer repaired Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:they never once offerd for me to return the item!! They flat out told me that I could not return it and no refund would be issued I would be more than happy to return the horrid machine if they would accept it and issue a refund But they won't do that so no the issue is not resolved Regards, [redacted]
Today’s Date: 01/08/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceAt this time the agent has informed the customer the credit has been processedWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailThe representative did reach the customer once but she stated she was out of town and requested a callbackThe representative waited until the holiday was over further follow up calls were unsuccessfulPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: Dell was partially refunding my money i.e$I called paypal and emailed them all the proof that I returned the equipment, and also has been received by DellThen, paypal refunded money i.e$from their own endI have attached the screen shot for your referenceI am still not happy with Dell's customer service Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Ms [redacted] on February 23rd, under FedEx tracking# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has confirmed with Sales the order the customer placed for the power adapter does not include a six (6) foot power cable, which would be an additional cost The customer informed our representative he was certain the cable was included with the purchase, or should have been [redacted] explained to the customer the cost is evident the cable was not included in the order due to the price the customer had paid [redacted] told the customer had he ordered the adapter and the power cable, the cost would have been $ The customer has expressed disappointment, and [redacted] has apologized to the customer for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate that the Order [redacted] invoiced 12/and left at door on 1/6/ [redacted] If the customer has any further questions or concerns we ask that he contact the representative by emailing [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] regarding her concernsA replacement unit has been processedOur representative will also follwith Ms [redacted] to confirm resolutionOur representative may be contacted at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative processed an onsite serviceOur records show that the onsite service was completed on February 10th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not a unique issueDell intentionally is withholding gift cards past the stated time line and all teams (customer service, gift card, twitter, facebook, sales, and even [redacted] (who is assigned to the case) refuse to helpThey all claim to escalate and promise for follow up but not a single team doesThey will say anything to get you off the phone, including that it's too soon to escalate to everything is being processed and you will have gift card in -daysHowever not a single member follows upThe only follow up I get is once a Revdex.com case is opened This issue has occurred numEros times and have emailed called tweeted dell over times collectivelyWhen dell intentionally attempts to deceive customers they should compensate customers for wasted time as their employees are not doing ANY work and the customers are doing everythingI have had to open a second case with Revdex.com in month on the same issue which further shows Dells lac k of responsibilityIneed to be compensated for the time Dell intentionally wasted plus for their deceptive advertising practicesIn addition, Revdex.com should open case into Dell for Federal Crimes including but not limited to check kiting Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for the response, and I appreciate that I will receive the itemI do expect a timeframe to be shared soon, or I will have to re-escalate Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell does not care to fix this issueTerrible customer service and the worst communication skillsI will never buy another Dell productEveryone you deal with is in a foreign country, hard to understand and terrible communications skills [redacted] should be ashamed with what his company had becomeNo wonder they can no longer compete with ***in addition to that they have made me aware that it will cost me money to have my broken CPU fixed which is under warrantyWhat a jokeDo not buy Dell! Regards, [redacted]
Today’s Date: 02/04/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concernsAt this time the agent has confirmed the exchange unit has addressed the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] [email protected] with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:I am still holding my position that this is bait and switch by Dell Dells online chat promised me months interest free financing on this laptop but now Dell will not stand behind the promise made by their sales team Poor customer serviceI guess I will vote with my $$ from now on and shop with another company Buyer beware they do not stand behind their word even if its written Regards, [redacted]
Revdex.com:Please be advised that Dell has responded and has made me aware it could be MORE days before all this mail comes to a stopI WILL wait days to see if Dell has complied with my request and therefore ( rather than holding this complaint open for days ) agree to consider the problem resolved I will be reviewing the mail in days time if the matter (problem) persists after days, we will take further actionSince we do not really know if the matter is resolved at this point all we can do is wait I have reviewed the response made by the business in reference to complaint ID 11743373, and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] contacted Mr [redacted] she confirmed the customer does have the available credit and the expiration dateShould Mr [redacted] need support in the future he may contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident [redacted] Dell