Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he does not have accidental damage coverage and Dell needs to evaluate if it is accidental damage, so he has requested a small video of the issue to analyze the cause Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on February 15th, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] , has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s system has a genuine copy of Windows on it and offered the customer a refund if they so desire Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have now sent and billed me for another item I did not order and it is not even compatible with the laptop I purchased from them How do I get them to leave me alone? They have robbed me of close to $of additional merchandise added to my original laptop purchase and charged me a late fee because I was refusing to pay for the unordered merchandise and now that I paid that off they are sending me more stuff I did not order They sent me a displayport adapter and my laptop does not have a displayport And they charged me Charging this to the account I never wanted to open Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: A resolution has been agreed to however Dell continues to not follow throughI have contacted the rep ( [redacted] ) and if I did not contact him he would not even be working on my caseI am the only one contacting Dell and only AFTER I send an email do I get a response which says the same thing "Sincerely sorry for the delay, we have issued a refund"There is no proactiveness or customer service on Dells partI have attached an email that shows Dell agreed to refund the final $but as of today it has not shown up on my statement (also attached)They have been promising to refund the tablets since January (included in attached email string) and each time they refund a little portion of it they say they will follow up and keep me posted but that has not happenedI have had to constantly contact themOnce again, March I was told I would receive the final refund amount of $and have not received it Dell has proven time and time again that even if they say they will do it, they won'tI believe they are hoping I will just go away and they can keep the product and my moneyThey have both products back, I just want the rest of the money back AS THEY HAVE PROMISED since January Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the repair depot for repair and it has been returned to the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer mail in depot service to resolve any issues with his computer but the customer currently needs the system for work Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] spoke with the customer and offered a new system replacement which the customer has accepted Our safety team will continue to be the customer’s point of contact to review her additional concerns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms of sale and the hardware warrantyAfter further review our representative processed a depot serviceOur records show that the unit has been serviced at the depot and delivered to Ms [redacted] on November 10th, Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the order number [redacted] was placed with methods of paymentOur representative provided the customer with a copy of the invoice, showing the amount in question and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered an onsite service; however, Ms [redacted] elected not to accept our offer of assistanceDue to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWe have offered a resolution under the terms and conditions of the warranty: As stated in your Service Contract, Dell " uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers If the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative explained we show no contact in regards to a return and declined the option to returnAs a goodwill gesture a $coupon was provided to offset the $chargeThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me The took two weeks to resolve the issue and only after constant badgeringThey did not address that in their responseIt took many emails and phone calls to get it resolved ultimately Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a partial refund of $ Our records indicate a Dell representative had made a request internally for the refund requested by the customer and the request was denied The customer was sent subsequent e-mails indicating the refund would not be possible however, for customer satisfaction reasons, the customer was provided a refund for $which she accepted Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative denied the customer’s request for additional compensation The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response As previously indicated, Dell has a thirty (30) day return period and the order invoiced during so a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, a computer which exhibits issues subject to coverage under the warranty may be replaced with a refurbished computer, as described under the terms of the warranty which is available on Dell’s web site Since the date of the original submission, a Dell representative contacted Mr [redacted] and offered an exchange, per those terms, which would be covered under the balance of the term of the current warranty which would indicate that Dell relies on use of refurbished parts for repairs with the expectation that the replacement parts will function properly through the useful life of a computer As Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matter We remain available to assist under the terms of Dell’s warranty and our other policies.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell created the issue by submitting updated drivers to microsoft who then pushed the update out.The update clearly labeled from Dell and they don't deny it was their update, only that they did not "push it out".So they put out an update that causes a problem and then want a customer to pay to fix the problem they created Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This isn't the 1st time DELL has said "they issued a refund" - as a matter of fact, this is the 3rd or 4th time - and as with all past experiences, THIS refund has not hit any of my account as of today, 2/17/ I would be happy to close this complaint, when and if I receive a full refund that is either credited to my credit card or a Full Refund Check sent to my home address that is on file with Dell This has been going on for months and it's pretty disheartning to say the least Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I did speak with [redacted] from DellHe offered to troubleshoot the computer they sent meI did decline because Dell has kept me on the phone countless hours troubleshooting the old computer such that I don't want to give Dell any more of my timeThey should have sent me a working computer, not one that has to be patched upI am asking for the return of monies paid for the warranty which amount over $I bought the warranty in good faith that Dell would replace my computer with a working computer if they could not fix the old computerSince they have not upheld the terms of the warranty I think they should refund my warranty monies Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] informed the customer he does not have accidental damage coverage and Dell needs to evaluate if it is accidental damage, so he has requested a small video of the issue to analyze the cause Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered to Mr [redacted] on February 15th, under FedEx tracking# [redacted] We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case.Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] , has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s system has a genuine copy of Windows on it and offered the customer a refund if they so desire Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have now sent and billed me for another item I did not order and it is not even compatible with the laptop I purchased from them How do I get them to leave me alone? They have robbed me of close to $of additional merchandise added to my original laptop purchase and charged me a late fee because I was refusing to pay for the unordered merchandise and now that I paid that off they are sending me more stuff I did not order They sent me a displayport adapter and my laptop does not have a displayport And they charged me Charging this to the account I never wanted to open Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: A resolution has been agreed to however Dell continues to not follow throughI have contacted the rep ( [redacted] ) and if I did not contact him he would not even be working on my caseI am the only one contacting Dell and only AFTER I send an email do I get a response which says the same thing "Sincerely sorry for the delay, we have issued a refund"There is no proactiveness or customer service on Dells partI have attached an email that shows Dell agreed to refund the final $but as of today it has not shown up on my statement (also attached)They have been promising to refund the tablets since January (included in attached email string) and each time they refund a little portion of it they say they will follow up and keep me posted but that has not happenedI have had to constantly contact themOnce again, March I was told I would receive the final refund amount of $and have not received it Dell has proven time and time again that even if they say they will do it, they won'tI believe they are hoping I will just go away and they can keep the product and my moneyThey have both products back, I just want the rest of the money back AS THEY HAVE PROMISED since January Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer sent to the repair depot for repair and it has been returned to the customer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionA Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer mail in depot service to resolve any issues with his computer but the customer currently needs the system for work Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] spoke with the customer and offered a new system replacement which the customer has accepted Our safety team will continue to be the customer’s point of contact to review her additional concerns Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently spoke to Ms [redacted] regarding her concernsOur representative explained the terms of sale and the hardware warrantyAfter further review our representative processed a depot serviceOur records show that the unit has been serviced at the depot and delivered to Ms [redacted] on November 10th, Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of the Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceDell records indicate the order number [redacted] was placed with methods of paymentOur representative provided the customer with a copy of the invoice, showing the amount in question and followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered an onsite service; however, Ms [redacted] elected not to accept our offer of assistanceDue to our return policy, her request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedWe have offered a resolution under the terms and conditions of the warranty: As stated in your Service Contract, Dell " uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customers If the customer would like to move forward with the service, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] contacted the customer and apologized for the problemsThe representative explained we show no contact in regards to a return and declined the option to returnAs a goodwill gesture a $coupon was provided to offset the $chargeThe representative can be reached at email [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is somewhat satisfactory to me The took two weeks to resolve the issue and only after constant badgeringThey did not address that in their responseIt took many emails and phone calls to get it resolved ultimately Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a partial refund of $ Our records indicate a Dell representative had made a request internally for the refund requested by the customer and the request was denied The customer was sent subsequent e-mails indicating the refund would not be possible however, for customer satisfaction reasons, the customer was provided a refund for $which she accepted Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative denied the customer’s request for additional compensation The customer may contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Mr [redacted] expressed dissatisfaction with Dell’s response As previously indicated, Dell has a thirty (30) day return period and the order invoiced during so a refund would not be an optionPer the terms and conditions of Dell’s Limited Hardware Warranty, a computer which exhibits issues subject to coverage under the warranty may be replaced with a refurbished computer, as described under the terms of the warranty which is available on Dell’s web site Since the date of the original submission, a Dell representative contacted Mr [redacted] and offered an exchange, per those terms, which would be covered under the balance of the term of the current warranty which would indicate that Dell relies on use of refurbished parts for repairs with the expectation that the replacement parts will function properly through the useful life of a computer As Dell’s stance remains unchanged, no further attempt will be made to reach Mr [redacted] regarding this matter We remain available to assist under the terms of Dell’s warranty and our other policies.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell created the issue by submitting updated drivers to microsoft who then pushed the update out.The update clearly labeled from Dell and they don't deny it was their update, only that they did not "push it out".So they put out an update that causes a problem and then want a customer to pay to fix the problem they created Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This isn't the 1st time DELL has said "they issued a refund" - as a matter of fact, this is the 3rd or 4th time - and as with all past experiences, THIS refund has not hit any of my account as of today, 2/17/ I would be happy to close this complaint, when and if I receive a full refund that is either credited to my credit card or a Full Refund Check sent to my home address that is on file with Dell This has been going on for months and it's pretty disheartning to say the least Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I did speak with [redacted] from DellHe offered to troubleshoot the computer they sent meI did decline because Dell has kept me on the phone countless hours troubleshooting the old computer such that I don't want to give Dell any more of my timeThey should have sent me a working computer, not one that has to be patched upI am asking for the return of monies paid for the warranty which amount over $I bought the warranty in good faith that Dell would replace my computer with a working computer if they could not fix the old computerSince they have not upheld the terms of the warranty I think they should refund my warranty monies Regards, [redacted] ***