Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although they never responded to my initial response and never called me about the folks they have working for them for doing what they did, I guess that response is not for me to know They have issued a cancellation and I have recieved the amount back through Dell Financial Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed delivery of the customer’s order Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and arranged a return for the system the customer receivedThe representative followed up and explained credit has been posted for the system that was returned but customer will need to dispute the charge for the second orderWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative processed an onsite serviceOur records show that the onsite service was completed on February 10th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund and compensationWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell does not provide compensation for down time or time spent attempting to resolve an issue Since the date of the submission, a Dell representative contacted the customer and initiated a Return Authorization for a full refund The customer requested ten percent (10%) compensation of the order for a concession which our representative denied The customer indicated to our representative that without compensation, she may not return the computer We are currently waiting for the customer to return the order for a refund and ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 01/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continues technical concernsAt this time the agent confirmed the unit has returned from the depot repair facility in working orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, all involved (including Revdex.com) should know that this has been THE worst "customer service" experience in my (very long) career To take only one example of howcompletely clueless these people are, they state in their response that they told us the speaker we purchased was no longer available and offered us a new one They told usthis weeks after agreeing to send us a replacement, and three days after the "estimated arrival date", and only after WE contacted THEM because they had simply canceled the order, with no notice and no explanation While it is technically true that the speaker we ordered is no longer available with reference to their part number, a review of their website finds what, to any consumer, appears to be exactly the same speaker, with the same model number, at the same price! How would YOU have handled this? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Thank you.I called twice and left messages for himHe never called backI sent back the tvThey never refunded my money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Dell's proposed solution is acceptable to me, but I will not consider this closed until I am in receipt of the replacement computer I will ill notify you when hat has occurredThank you very much for your help in this matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for the response, and I appreciate that I will receive the itemI do expect a timeframe to be shared soon, or I will have to re-escalate Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondence, related to order number [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Today’s Date: 05/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has issued an onsite repair and confirmed the service was completed with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell does not care to fix this issueTerrible customer service and the worst communication skillsI will never buy another Dell productEveryone you deal with is in a foreign country, hard to understand and terrible communications skills [redacted] should be ashamed with what his company had becomeNo wonder they can no longer compete with ***in addition to that they have made me aware that it will cost me money to have my broken CPU fixed which is under warrantyWhat a jokeDo not buy Dell! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As I mentioned, in my previous email I received a call from Dell tech support while I was out townI am suppose to receive a call from him on Thursday When I didn't receive phone call from Dell tech support On Thursday, I called same phone number nobody answered the call first time I tried again and second time nobody answered the phone but it looks like fax machine phone sound That's why I sent you an email I wasn't sure phone call I received from Dell tech support On Saturday, I called same number again and this time I was able to leave message for him to call me On Sy again I called and left a message for him to call me Monday at 9:am PST Regards, [redacted] ***
Today’s Date: 01/24/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states an order placed remained without updates for over a month at which time the customer was informed the part was end of life and the order canceledThis resulted in the price of the product to change by dollars moreAt this time the agent has reached out to the customer to inquire if the sales team had resolved the matter however the customer has not respondedDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not a unique issueDell intentionally is withholding gift cards past the stated time line and all teams (customer service, gift card, twitter, facebook, sales, and even [redacted] (who is assigned to the case) refuse to helpThey all claim to escalate and promise for follow up but not a single team doesThey will say anything to get you off the phone, including that it's too soon to escalate to everything is being processed and you will have gift card in -daysHowever not a single member follows upThe only follow up I get is once a Revdex.com case is opened This issue has occurred numEros times and have emailed called tweeted dell over times collectivelyWhen dell intentionally attempts to deceive customers they should compensate customers for wasted time as their employees are not doing ANY work and the customers are doing everythingI have had to open a second case with Revdex.com in month on the same issue which further shows Dells lac k of responsibilityIneed to be compensated for the time Dell intentionally wasted plus for their deceptive advertising practicesIn addition, Revdex.com should open case into Dell for Federal Crimes including but not limited to check kiting Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in resolving this matter for our customer, [redacted] to their satisfaction [redacted] had sent our customer the Dell link where [redacted] was able to transfer ownership of their computer from the third party company they had purchased their system to themselves Once done, this allowed Dell to provide the needed service and support on the computer for our customer [redacted] had arranged a service call to make the needed repairs to the system Additionally, he was able to update the warranty information for the customer as well Mr [redacted] has confirmed the system is now working as intended and he has expressed his sincere appreciation for all of [redacted] ’s assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionWe apologize for the time it took the Authorization to buy, to release; it is unusual for the process to take more than a few days The customer is correct, until the Authorization is released, the customer does not have access to those funds; though they do remain in the customer’s bank account Just to be clear, an Authorization Code from the bank is only a promise to pay; Dell does not actually receive the funds from the bank until the order has actually shipped Since the order in question had canceled and never shipped, Dell did not have the funds Our records indicate Dell representative; [redacted] has confirmed with the customer the funds have since been released We certainly do apologize for any disappointment or inconvenience this transaction may have been for our customer We do appreciate the Revdex.com and the customer bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] regarding her concernsA replacement unit has been processedOur representative will also follwith Ms [redacted] to confirm resolutionOur representative may be contacted at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Although they never responded to my initial response and never called me about the folks they have working for them for doing what they did, I guess that response is not for me to know They have issued a cancellation and I have recieved the amount back through Dell Financial Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed delivery of the customer’s order Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and arranged a return for the system the customer receivedThe representative followed up and explained credit has been posted for the system that was returned but customer will need to dispute the charge for the second orderWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsAfter further review, our representative processed an onsite serviceOur records show that the onsite service was completed on February 10th, Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund and compensationWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell does not provide compensation for down time or time spent attempting to resolve an issue Since the date of the submission, a Dell representative contacted the customer and initiated a Return Authorization for a full refund The customer requested ten percent (10%) compensation of the order for a concession which our representative denied The customer indicated to our representative that without compensation, she may not return the computer We are currently waiting for the customer to return the order for a refund and ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Today’s Date: 01/05/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continues technical concernsAt this time the agent confirmed the unit has returned from the depot repair facility in working orderDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, all involved (including Revdex.com) should know that this has been THE worst "customer service" experience in my (very long) career To take only one example of howcompletely clueless these people are, they state in their response that they told us the speaker we purchased was no longer available and offered us a new one They told usthis weeks after agreeing to send us a replacement, and three days after the "estimated arrival date", and only after WE contacted THEM because they had simply canceled the order, with no notice and no explanation While it is technically true that the speaker we ordered is no longer available with reference to their part number, a review of their website finds what, to any consumer, appears to be exactly the same speaker, with the same model number, at the same price! How would YOU have handled this? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Thank you.I called twice and left messages for himHe never called backI sent back the tvThey never refunded my money Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] Dell's proposed solution is acceptable to me, but I will not consider this closed until I am in receipt of the replacement computer I will ill notify you when hat has occurredThank you very much for your help in this matter Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for the response, and I appreciate that I will receive the itemI do expect a timeframe to be shared soon, or I will have to re-escalate Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondence, related to order number [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Today’s Date: 05/31/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states continued technical concerns with their Dell unitAt this time the agent has issued an onsite repair and confirmed the service was completed with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell does not care to fix this issueTerrible customer service and the worst communication skillsI will never buy another Dell productEveryone you deal with is in a foreign country, hard to understand and terrible communications skills [redacted] should be ashamed with what his company had becomeNo wonder they can no longer compete with ***in addition to that they have made me aware that it will cost me money to have my broken CPU fixed which is under warrantyWhat a jokeDo not buy Dell! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:As I mentioned, in my previous email I received a call from Dell tech support while I was out townI am suppose to receive a call from him on Thursday When I didn't receive phone call from Dell tech support On Thursday, I called same phone number nobody answered the call first time I tried again and second time nobody answered the phone but it looks like fax machine phone sound That's why I sent you an email I wasn't sure phone call I received from Dell tech support On Saturday, I called same number again and this time I was able to leave message for him to call me On S
y again I called and left a message for him to call me Monday at 9:am PST Regards, [redacted] ***
Today’s Date: 01/24/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states an order placed remained without updates for over a month at which time the customer was informed the part was end of life and the order canceledThis resulted in the price of the product to change by dollars moreAt this time the agent has reached out to the customer to inquire if the sales team had resolved the matter however the customer has not respondedDell regrets any inconvenience caused and we ask the customer to contact the representative at [redacted] @Dell.com should they still require assistance.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This is not a unique issueDell intentionally is withholding gift cards past the stated time line and all teams (customer service, gift card, twitter, facebook, sales, and even [redacted] (who is assigned to the case) refuse to helpThey all claim to escalate and promise for follow up but not a single team doesThey will say anything to get you off the phone, including that it's too soon to escalate to everything is being processed and you will have gift card in -daysHowever not a single member follows upThe only follow up I get is once a Revdex.com case is opened This issue has occurred numEros times and have emailed called tweeted dell over times collectivelyWhen dell intentionally attempts to deceive customers they should compensate customers for wasted time as their employees are not doing ANY work and the customers are doing everythingI have had to open a second case with Revdex.com in month on the same issue which further shows Dells lac k of responsibilityIneed to be compensated for the time Dell intentionally wasted plus for their deceptive advertising practicesIn addition, Revdex.com should open case into Dell for Federal Crimes including but not limited to check kiting Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently spoke to Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in resolving this matter for our customer, [redacted] to their satisfaction [redacted] had sent our customer the Dell link where [redacted] was able to transfer ownership of their computer from the third party company they had purchased their system to themselves Once done, this allowed Dell to provide the needed service and support on the computer for our customer [redacted] had arranged a service call to make the needed repairs to the system Additionally, he was able to update the warranty information for the customer as well Mr [redacted] has confirmed the system is now working as intended and he has expressed his sincere appreciation for all of [redacted] ’s assistance Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submissionWe apologize for the time it took the Authorization to buy, to release; it is unusual for the process to take more than a few days The customer is correct, until the Authorization is released, the customer does not have access to those funds; though they do remain in the customer’s bank account Just to be clear, an Authorization Code from the bank is only a promise to pay; Dell does not actually receive the funds from the bank until the order has actually shipped Since the order in question had canceled and never shipped, Dell did not have the funds Our records indicate Dell representative; [redacted] has confirmed with the customer the funds have since been released We certainly do apologize for any disappointment or inconvenience this transaction may have been for our customer We do appreciate the Revdex.com and the customer bringing the matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] regarding her concernsA replacement unit has been processedOur representative will also follwith Ms [redacted] to confirm resolutionOur representative may be contacted at [redacted]