A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative processed a replacement unit, which was delivered on August 29, Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office, by the customer The customer was previously offered phone support to assist in reinstalling the OS, however; the customer has not been available when our agents followed up We show no inbound calls to support, from the customer, prior to the May 8th date provided as an exceptionAt this time, the customer is beyond their hardware warranty and should the customer require software support, they are welcome to visit online for information, www[redacted] If assistance, beyond the online information available (self-help options), is needed, they are welcome to reach out to Dell, through our Expired Warranty support (www[redacted] ), where fee based options are available to assist with both hardware and software issues
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative explained that under Microsoft guidelines only order per address are allowedIn this case the customer placed an order for which caused the order to be cancelledThe representative confirmed the authorization has been removed from the PayPal fundsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] For one they never did anything to make up for the blatant lies, deceit, and bait and switch tacticsTwo, after asking [redacted] to stop messaging me he continued to harass meNO MEANS NO even in INDIA! Three the TV has rust around the RCA plugs on the TVSeems the TV was left on a loading dock or something with moistureI have made two attempts to call dell and they never respondedFurther more people need to realize that DELL is a partner of the Revdex.com (Sais so right on the recording when you call into the Revdex.com) so I don't expect the Revdex.com to resolve the matter in anyway
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] contacted the customer authorized a depot service under the terms of the warrantyThe system is scheduled to be delivered to the depot on 4/3/at which time it will be diagnosedThe representative will maintain ownership of the account and update the customer once return shipping information is availableThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If the issue I am currently experiencing was caused by the crack in LCD screen then my laptop would of stopped working when the crack occurred;however, my laptop was wiring just fine for months after I closed a pen on the screenDell is trying to claim the crack was caused by a reason other then me closing the laptop on a penWhich is !which means the warranty covers a repair and that's according to the representatives that already asset the issue.I should be getting out of this a laptop that is functionalNo exceptions This is according to my bookstore manager as wellDell has done this exact thing in the pass where the bookstore had to reimburst the student Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have still not received a call from [redacted] regarding anything I have called several times through several weeks and left many messages but he has neither contacted me by phone or email Thanks*** Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer requested compensation or a new computer which our representative denied The customer was being assisted with a service dispatch and had sent the computer to Dell’s Repair Depot The computer was repaired and returned to the customer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Today’s Date: 12/26/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr [redacted] ***, to address the contents of their correspondenceAt this time the agent has issued and service call and the service was completedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there remain any questions or concerns on the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed Return Authorizations for the customer’s computer and accessories Our records indicate refunds for items returned have posted to the customer’s Dell account The customer should see this reflected on his next billing statement He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement Keyboard/mouse kit, which was delivered to Ms [redacted] on October 24, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I did get a replacement (refurbished) computer and I am satisfied, I was highly upset that it wasnt delivered where I requested it to be delivered I live on an extremely busy road and I had a DELL logo box sitting on my porch for hours I requested to have it delivered to my employment because of thisYet it was delivered to my home I guess I'm lucky that it was still there when I got home or we would be back to square one Hopefully this will be the very last time I have to deal with Dell in such a manner Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I received a third replacement notebook, and after days it stopped powering up I am on the phone now, and they are telling me they cannot do anything on Sunday, even though I have purchased a next day warranty Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , contacted Ms [redacted] and discussed her issueMs [redacted] has been unable to provided a proof of delivery, for her system, at the depot Depot service # [redacted] was created on 7/17/and according to waybill [redacted] , FedEx was not allowed, on three attempts, to pick the system upMs [redacted] provided waybill [redacted] , however; according to FedEx, it is not a valid waybillOur representative, [redacted] , respectfully denied Ms***’ request for a replacement systemWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell sent me a defective computer which I got no use fromThe circumstances I was in when I purchased it by phone (my nephew's suicide and my sister's acute suicidality) delayed me in dealing with thisI will not pay another cent on that computer, nor do I want another Dell productI will use the credit reporting agencies system for filing my dispute about this, and whatever complaint forum I can find on-lineMy two previous laptops were Dells which I paid cash forThis is all so unfortunate, but as a consumer I am not powerlessWhy would Dell authorize a technician to be on the phone with me for five hours to rebuild the operating system if it had been a new computer? I had gotten no use from that laptop because when I tried it kept shutting down or saying it was installing updates and then getting stuck Regards, ** [redacted]
Complaint: [redacted] I am rejecting this response because:Microsoft Home and Business is an already installed line item on the purchase invoiceIt came activated on the computer upon arrival and did not require the input of a Microsoft Product Identifier (MPI) which Dell is known to retain (and has since issued out to certain customers)There was no reason to check for it either as a separate line item or item included in the packaging materialsIt worked until I performed a free upgrade to Windows Furthermore, Dell keeps changing its position on this issueout of Dell representatives said that a replacement MPI would be possible while did not; I was then asked if I first consulted Dell prior to my Windows upgrade (they wouldn't help as I fell outside of the year limited warranty range) and then went on to imply that Microsoft Home and Business wasn't designed to operate on Windows The Dell replies and messages stacked side by side simply don't necessarily collaborate or make sense and are as varied as the different representatives answering them.The simple point remains: I paid for a product so I should be able to use the product or Dell should have included the MPI (to include having listed it on the invoice) so that a reasonable inquiry could be made; if Dell intended to retain the MPI Dell should have retained the MPI for the last six years or been prepared to replace the MPI with a like MPI if the purchased services could no longer be rendered through no fault of the purchaser Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the gift card and the credit verification departments to resolve this matterOur records show that all the necessary credits have been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that his Dell order number [redacted] was delivered on January 5, under Purolator Tracking# [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a coupon; however, Mr [redacted] elected not to accept the offerWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative processed a replacement unit, which was delivered on August 29, Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office, by the customer The customer was previously offered phone support to assist in reinstalling the OS, however; the customer has not been available when our agents followed up We show no inbound calls to support, from the customer, prior to the May 8th date provided as an exceptionAt this time, the customer is beyond their hardware warranty and should the customer require software support, they are welcome to visit online for information, www[redacted] If assistance, beyond the online information available (self-help options), is needed, they are welcome to reach out to Dell, through our Expired Warranty support (www[redacted] ), where fee based options are available to assist with both hardware and software issues
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative explained that under Microsoft guidelines only order per address are allowedIn this case the customer placed an order for which caused the order to be cancelledThe representative confirmed the authorization has been removed from the PayPal fundsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] For one they never did anything to make up for the blatant lies, deceit, and bait and switch tacticsTwo, after asking [redacted] to stop messaging me he continued to harass meNO MEANS NO even in INDIA! Three the TV has rust around the RCA plugs on the TVSeems the TV was left on a loading dock or something with moistureI have made two attempts to call dell and they never respondedFurther more people need to realize that DELL is a partner of the Revdex.com (Sais so right on the recording when you call into the Revdex.com) so I don't expect the Revdex.com to resolve the matter in anyway
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe Dell representative [redacted] contacted the customer authorized a depot service under the terms of the warrantyThe system is scheduled to be delivered to the depot on 4/3/at which time it will be diagnosedThe representative will maintain ownership of the account and update the customer once return shipping information is availableThe representative can be reached by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:If the issue I am currently experiencing was caused by the crack in LCD screen then my laptop would of stopped working when the crack occurred;however, my laptop was wiring just fine for months after I closed a pen on the screenDell is trying to claim the crack was caused by a reason other then me closing the laptop on a penWhich is !which means the warranty covers a repair and that's according to the representatives that already asset the issue.I should be getting out of this a laptop that is functionalNo exceptions This is according to my bookstore manager as wellDell has done this exact thing in the pass where the bookstore had to reimburst the student Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I have still not received a call from [redacted] regarding anything I have called several times through several weeks and left many messages but he has neither contacted me by phone or email Thanks*** Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance The customer requested compensation or a new computer which our representative denied The customer was being assisted with a service dispatch and had sent the computer to Dell’s Repair Depot The computer was repaired and returned to the customer We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted]
Today’s Date: 12/26/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr [redacted] ***, to address the contents of their correspondenceAt this time the agent has issued and service call and the service was completedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there remain any questions or concerns on the matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed Return Authorizations for the customer’s computer and accessories Our records indicate refunds for items returned have posted to the customer’s Dell account The customer should see this reflected on his next billing statement He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement Keyboard/mouse kit, which was delivered to Ms [redacted] on October 24, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: They have refused to reach a resolution Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I did get a replacement (refurbished) computer and I am satisfied, I was highly upset that it wasnt delivered where I requested it to be delivered I live on an extremely busy road and I had a DELL logo box sitting on my porch for hours I requested to have it delivered to my employment because of thisYet it was delivered to my home I guess I'm lucky that it was still there when I got home or we would be back to square one Hopefully this will be the very last time I have to deal with Dell in such a manner Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I received a third replacement notebook, and after days it stopped powering up I am on the phone now, and they are telling me they cannot do anything on Sunday, even though I have purchased a next day warranty Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , contacted Ms [redacted] and discussed her issueMs [redacted] has been unable to provided a proof of delivery, for her system, at the depot Depot service # [redacted] was created on 7/17/and according to waybill [redacted] , FedEx was not allowed, on three attempts, to pick the system upMs [redacted] provided waybill [redacted] , however; according to FedEx, it is not a valid waybillOur representative, [redacted] , respectfully denied Ms***’ request for a replacement systemWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell sent me a defective computer which I got no use fromThe circumstances I was in when I purchased it by phone (my nephew's suicide and my sister's acute suicidality) delayed me in dealing with thisI will not pay another cent on that computer, nor do I want another Dell productI will use the credit reporting agencies system for filing my dispute about this, and whatever complaint forum I can find on-lineMy two previous laptops were Dells which I paid cash forThis is all so unfortunate, but as a consumer I am not powerlessWhy would Dell authorize a technician to be on the phone with me for five hours to rebuild the operating system if it had been a new computer? I had gotten no use from that laptop because when I tried it kept shutting down or saying it was installing updates and then getting stuck Regards, ** [redacted]
Complaint: [redacted] I am rejecting this response because:Microsoft Home and Business is an already installed line item on the purchase invoiceIt came activated on the computer upon arrival and did not require the input of a Microsoft Product Identifier (MPI) which Dell is known to retain (and has since issued out to certain customers)There was no reason to check for it either as a separate line item or item included in the packaging materialsIt worked until I performed a free upgrade to Windows Furthermore, Dell keeps changing its position on this issueout of Dell representatives said that a replacement MPI would be possible while did not; I was then asked if I first consulted Dell prior to my Windows upgrade (they wouldn't help as I fell outside of the year limited warranty range) and then went on to imply that Microsoft Home and Business wasn't designed to operate on Windows The Dell replies and messages stacked side by side simply don't necessarily collaborate or make sense and are as varied as the different representatives answering them.The simple point remains: I paid for a product so I should be able to use the product or Dell should have included the MPI (to include having listed it on the invoice) so that a reasonable inquiry could be made; if Dell intended to retain the MPI Dell should have retained the MPI for the last six years or been prepared to replace the MPI with a like MPI if the purchased services could no longer be rendered through no fault of the purchaser Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the gift card and the credit verification departments to resolve this matterOur records show that all the necessary credits have been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that his Dell order number [redacted] was delivered on January 5, under Purolator Tracking# [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a coupon; however, Mr [redacted] elected not to accept the offerWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc