Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI finally received a refund in full, after almost four months and hours of phone calls to Dell While I accept the resolution, it is extremely disappointing that Dell did not attempt to provide any resolution until a complaint was filed with the Revdex.com Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office, by the customer The customer was previously offered phone support to assist in reinstalling the OS, however; the customer has not been available when our agents followed up We show no inbound calls to support, from the customer, prior to the May 8th date provided as an exceptionAt this time, the customer is beyond their hardware warranty and should the customer require software support, they are welcome to visit online for information, www[redacted] If assistance, beyond the online information available (self-help options), is needed, they are welcome to reach out to Dell, through our Expired Warranty support (www[redacted] ), where fee based options are available to assist with both hardware and software issues
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative explained that under Microsoft guidelines only order per address are allowedIn this case the customer placed an order for which caused the order to be cancelledThe representative confirmed the authorization has been removed from the PayPal fundsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe unit was sent to depot for evaluation where they discovered damage to LCD assemblyMs*** was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged part(s) free of chargeOur representative offered fee-based repair; however, Ms [redacted] elected not to pay for the repairsPlease note that the unit was sent back to Ms [redacted] unrepaired; delivered on August 26, under FedEx Tracking# [redacted] Her request for free repair was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: If I take a refurbished computer, [redacted] l has told me, it will not be pre-loaded with the software I purchased from Dell I then spend many hours re-installing my software, resetting everything on the computer, which I have already done-twice, after hard drive replacements (which did not fix the issues) I then have to re-download all of my files and spend multiple hours on the phone with Dell Tech support to get the proper settings And I take the chance of getting a computer just like the one I have that was never really fixedIf I continue to spend time with Dell Tech support to fix the existing computer, it will be many more of my evening and week-end hours and it may never be fixed I have been quite patient so far as tech support attempted to fix this and even took time off of work to be available to replace the hard drive These both are losing propositions for me Either way I lose countless hours of my time and I have already lost $by paying for a computer that does not work.I have been trying to find some time to work on fixing the existing computer again but I am no longer willing to give up all of my non-working hours on this and [redacted] l has told me that they work the same hours as I do, which implies to me that I need to make myself available during those hours to fix this I cannot take more time off of work for a personal computer Regards, [redacted]
Dear Revdex.com, Dell records show that his original drive and cable were returned to himHe also received a second drive and cable but under further review the 2nd hard drive did not shipA replacement hard drive will be imaged and shipped out to the customerSincerely Advanced Resolution Group Incident [redacted] Dell
Today’s Date: 07/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with her Dell systemAt this time the agent has contacted the customer and offered to troubleshoot the matterThe customer has declined troubleshooting and requests only a refund or a new unitThe unit was purchased in April and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered aroundWe thank the customer for their time and patience during this processThe customer may contact the representative at [redacted] should they reconsider troubleshooting the system in order to work towards an amicable resolution Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative processed a replacement unit, which was delivered on August 29, Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that when the representative contacted the customer in regards to the gift cardsThe representative explained in order to consolidate the cards Dell will need: (1) location cards purchased and (2) date cards purchasedIf cards were given as a gift from individual or a company, ask customer to confirm (1) name of entity (person or company) and (2) approximate date/year received and a copy of Mr [redacted] state issued IDThis information is necessary for Dell customers’ security against gift card fraudWe ask that Mr [redacted] follow up with the representative with this information so that we can move forward with a resolutionSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement Keyboard/mouse kit, which was delivered to Ms [redacted] on October 24, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, remains engaged with the customer to address these issues Our representative is working on a manual credit in order to provide a refund for the customer’s original purchase however a final resolution has yet to be reached We ask that the customer contact our representative at ***_ [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has system one of the systems did not receive the extended warranty and the customer was not charged for an extended warranty on the systemThe customer was only billed for the extended warranties purchased and has received a full refund as requestedThere has been no failure to support or violation of warranty agreementsThe service tag [redacted] in question was supported under the warranty until December when it expiredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the product registration has been completedAs a onetime gesture of goodwill and in the interest of customer satisfaction, product return has been offeredPlease note that our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative mat be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has assisted the customer with the lock screen display issue; the system is now working fine [redacted] found no hardware issue with the system which is what the system warranty supports Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not been contacted from Dell texas I am not happy with Dell answerand do not want this close until dell texas contact meMagazine I am not happy and do not want this closedDell want to waste my time and I don't trust India to fix my problemsI paid for a on site service and I am not getting this service and I request a refund at least Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a Depot repairOur records show, the unit has been serviced and delivered to Mr [redacted] on March 21, under FedEx tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell
Revdex.com: Shambra got in touch with me and did an excellent job of resolving my concerns Thank you, ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI finally received a refund in full, after almost four months and hours of phone calls to Dell While I accept the resolution, it is extremely disappointing that Dell did not attempt to provide any resolution until a complaint was filed with the Revdex.com Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office, by the customer The customer was previously offered phone support to assist in reinstalling the OS, however; the customer has not been available when our agents followed up We show no inbound calls to support, from the customer, prior to the May 8th date provided as an exceptionAt this time, the customer is beyond their hardware warranty and should the customer require software support, they are welcome to visit online for information, www[redacted] If assistance, beyond the online information available (self-help options), is needed, they are welcome to reach out to Dell, through our Expired Warranty support (www[redacted] ), where fee based options are available to assist with both hardware and software issues
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, [redacted] , contacted the customer apologized to the customer for the experienceThe representative explained that under Microsoft guidelines only order per address are allowedIn this case the customer placed an order for which caused the order to be cancelledThe representative confirmed the authorization has been removed from the PayPal fundsPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe unit was sent to depot for evaluation where they discovered damage to LCD assemblyMs*** was informed that the limited hardware warranty does not cover accidental damage; therefore, Dell will not replace any damaged part(s) free of chargeOur representative offered fee-based repair; however, Ms [redacted] elected not to pay for the repairsPlease note that the unit was sent back to Ms [redacted] unrepaired; delivered on August 26, under FedEx Tracking# [redacted] Her request for free repair was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: If I take a refurbished computer, [redacted] l has told me, it will not be pre-loaded with the software I purchased from Dell I then spend many hours re-installing my software, resetting everything on the computer, which I have already done-twice, after hard drive replacements (which did not fix the issues) I then have to re-download all of my files and spend multiple hours on the phone with Dell Tech support to get the proper settings And I take the chance of getting a computer just like the one I have that was never really fixedIf I continue to spend time with Dell Tech support to fix the existing computer, it will be many more of my evening and week-end hours and it may never be fixed I have been quite patient so far as tech support attempted to fix this and even took time off of work to be available to replace the hard drive These both are losing propositions for me Either way I lose countless hours of my time and I have already lost $by paying for a computer that does not work.I have been trying to find some time to work on fixing the existing computer again but I am no longer willing to give up all of my non-working hours on this and [redacted] l has told me that they work the same hours as I do, which implies to me that I need to make myself available during those hours to fix this I cannot take more time off of work for a personal computer Regards, [redacted]
Dear Revdex.com, Dell records show that his original drive and cable were returned to himHe also received a second drive and cable but under further review the 2nd hard drive did not shipA replacement hard drive will be imaged and shipped out to the customerSincerely Advanced Resolution Group Incident [redacted] Dell
Today’s Date: 07/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states technical concerns with her Dell systemAt this time the agent has contacted the customer and offered to troubleshoot the matterThe customer has declined troubleshooting and requests only a refund or a new unitThe unit was purchased in April and a refund is not possible, additionally Dell must troubleshoot the system first in order to determine where the issue is centered aroundWe thank the customer for their time and patience during this processThe customer may contact the representative at [redacted] should they reconsider troubleshooting the system in order to work towards an amicable resolution Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsOur representative processed a replacement unit, which was delivered on August 29, Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that when the representative contacted the customer in regards to the gift cardsThe representative explained in order to consolidate the cards Dell will need: (1) location cards purchased and (2) date cards purchasedIf cards were given as a gift from individual or a company, ask customer to confirm (1) name of entity (person or company) and (2) approximate date/year received and a copy of Mr [redacted] state issued IDThis information is necessary for Dell customers’ security against gift card fraudWe ask that Mr [redacted] follow up with the representative with this information so that we can move forward with a resolutionSincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: They have refused to reach a resolution Regards, [redacted]
A Dell representative has been assigned to this case and will contact the customer to address the contents of their follcorrespondence
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement Keyboard/mouse kit, which was delivered to Ms [redacted] on October 24, under FedEx Tracking# [redacted] We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, ***, remains engaged with the customer to address these issues Our representative is working on a manual credit in order to provide a refund for the customer’s original purchase however a final resolution has yet to be reached We ask that the customer contact our representative at ***_ [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has system one of the systems did not receive the extended warranty and the customer was not charged for an extended warranty on the systemThe customer was only billed for the extended warranties purchased and has received a full refund as requestedThere has been no failure to support or violation of warranty agreementsThe service tag [redacted] in question was supported under the warranty until December when it expiredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that the product registration has been completedAs a onetime gesture of goodwill and in the interest of customer satisfaction, product return has been offeredPlease note that our representative made multiple attempts to reach Ms [redacted] ; however, has not been able to further discuss the contents of her correspondenceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative mat be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this caseSincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate the Dell representative; [redacted] has assisted the customer with the lock screen display issue; the system is now working fine [redacted] found no hardware issue with the system which is what the system warranty supports Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have not been contacted from Dell texas I am not happy with Dell answerand do not want this close until dell texas contact meMagazine I am not happy and do not want this closedDell want to waste my time and I don't trust India to fix my problemsI paid for a on site service and I am not getting this service and I request a refund at least Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative issued a Depot repairOur records show, the unit has been serviced and delivered to Mr [redacted] on March 21, under FedEx tracking number [redacted] Our representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID [redacted] Dell