Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur records show that the credit for sound card order# [redacted] has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, He called only once I have phone record I sent several emails to him to call and if I'm driving we will have to talk through my wife and when I get home from this run I will attach all emails from him and what I sent this company y is not only crooked but there people also lie as said before I will send copies of emails when I get home and next person I hear from now better not be him they can assign someone else [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the gift card and the credit verification departments to resolve this matterOur records show that all the necessary credits have been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell sent me a defective computer which I got no use fromThe circumstances I was in when I purchased it by phone (my nephew's suicide and my sister's acute suicidality) delayed me in dealing with thisI will not pay another cent on that computer, nor do I want another Dell productI will use the credit reporting agencies system for filing my dispute about this, and whatever complaint forum I can find on-lineMy two previous laptops were Dells which I paid cash forThis is all so unfortunate, but as a consumer I am not powerlessWhy would Dell authorize a technician to be on the phone with me for five hours to rebuild the operating system if it had been a new computer? I had gotten no use from that laptop because when I tried it kept shutting down or saying it was installing updates and then getting stuck Regards, ** [redacted]
Dear Revdex.com, Dell Representative Mr [redacted] is assigned to this caseHe will be the single point of contact through resolutionDell Representative, Mr [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaintSincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:I have NOT received the full credit.I have received partial creditsBut, one more credit of approximately $does NOT show up on my credit card.It seems that there was an attempt made by Dell (and hence the credit was shown as 'pending' for a day)But, according to Chase, the vendor (Dell) probably pulled the credit back.Thus, this is STILL unresolved! Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained the terms and conditions of the warranty state that this type of repair falls under wear and tearThe representative did authorize a refund for the full amount of the warranty repair since it was not completedDell remains available to assist the customer under the terms of the hardware warrantyPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is NOT a solutionThe laptop is NOT capable of running Windows I now own a month old laptop that I cannot use at allDell has lost all my personal and corporate business effective immediatelyAnd all this over a $refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I received a third replacement notebook, and after days it stopped powering up I am on the phone now, and they are telling me they cannot do anything on Sunday, even though I have purchased a next day warranty Regards, [redacted]
Dear Revdex.com,Our records indicate that the customer was offered a refurbished exchange which is in accordance with the hard ware warranty Mr [redacted] has declined this offer a return as we have explained it not an option The representative respectfully denied the customer’s request for free extended warranty When the customer is ready to move forward with the exchange he may contact Dell support at ###-###-#### or contact Dell Support via chat, email or phone by visiting www.Dell.com/Contact SincerelyAdvanced Resolution GroupIncident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , contacted Ms [redacted] and discussed her issueMs [redacted] has been unable to provided a proof of delivery, for her system, at the depot Depot service # [redacted] was created on 7/17/and according to waybill [redacted] , FedEx was not allowed, on three attempts, to pick the system upMs [redacted] provided waybill [redacted] , however; according to FedEx, it is not a valid waybillOur representative, [redacted] , respectfully denied Ms***’ request for a replacement systemWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a no-cost repair or a replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the limited hardware warranty, which expired in November Customer’s request for no-cost repair or replacement was respectfully deniedPlease note, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered fee-based support at a discounted rate; however, the customer elected not to accept our offer of assistanceShould the customer have any additional concerns regarding this case, they can reach out to Dell’s fee based out of warranty support at ###-###-####, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records do not support the customer’s description that there are known defects with the model system purchased by the customer As indicated in our prior response, the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues The computer has been repaired at Dell’s Repair Depot and returned to the customer Our representative attempted to follow up with the customer to verify the issues have been resolved however, to date, there has been no response by the customer to our representative’s follow up contact attempts We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: My account still has not been credited contrary to ***'s assertion that it hasOnce I see the credit I will accept resolution and then close my accountIn order to not have a late payment they posted the minimum payment to my accountI have never seen a bank operate like thisCredits usually post within a day of receiving itAlso their earlier statements claimed I didn't answer phone callsThis is after they called and emailed the both on the same day when I was working and unavailable to take calls or return emails Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I still have not received the gift card Even the dell Representative is getting the run-around from dell This is not resolved until I see the gift card in my hand, which I have not Regards, [redacted] -***
Dear Revdex.com, Dell records indicate Dell representative [redacted] confirmed all of the orders in questionThe representative worked with the Dell internal department had all funds replaced on the cardsSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and, per the terms and conditions of the warranty, respectfully denied his request for a free repairMr [redacted] has declined out of warranty service and has not responded to subsequent contact attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I configured the computer to have a video card it never ended in having.the refund has not yet been issued
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsHe informed our representative that he disputed the charges with his bank for order# [redacted] and [redacted] Furthermore, he received both credits from his bankOur representative also confirmed that the product was returned; therefore, there are not any chargebacks on the accountWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further questions regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently spoke to Mr [redacted] regarding his concernsOur records show that the credit for sound card order# [redacted] has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Regards, He called only once I have phone record I sent several emails to him to call and if I'm driving we will have to talk through my wife and when I get home from this run I will attach all emails from him and what I sent this company y is not only crooked but there people also lie as said before I will send copies of emails when I get home and next person I hear from now better not be him they can assign someone else [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concerns and worked with the gift card and the credit verification departments to resolve this matterOur records show that all the necessary credits have been posted to the original form of paymentPlease note that our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, has not been able to further discuss this matterWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell sent me a defective computer which I got no use fromThe circumstances I was in when I purchased it by phone (my nephew's suicide and my sister's acute suicidality) delayed me in dealing with thisI will not pay another cent on that computer, nor do I want another Dell productI will use the credit reporting agencies system for filing my dispute about this, and whatever complaint forum I can find on-lineMy two previous laptops were Dells which I paid cash forThis is all so unfortunate, but as a consumer I am not powerlessWhy would Dell authorize a technician to be on the phone with me for five hours to rebuild the operating system if it had been a new computer? I had gotten no use from that laptop because when I tried it kept shutting down or saying it was installing updates and then getting stuck Regards, ** [redacted]
Dear Revdex.com, Dell Representative Mr [redacted] is assigned to this caseHe will be the single point of contact through resolutionDell Representative, Mr [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaintSincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because:I have NOT received the full credit.I have received partial creditsBut, one more credit of approximately $does NOT show up on my credit card.It seems that there was an attempt made by Dell (and hence the credit was shown as 'pending' for a day)But, according to Chase, the vendor (Dell) probably pulled the credit back.Thus, this is STILL unresolved! Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained the terms and conditions of the warranty state that this type of repair falls under wear and tearThe representative did authorize a refund for the full amount of the warranty repair since it was not completedDell remains available to assist the customer under the terms of the hardware warrantyPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This is NOT a solutionThe laptop is NOT capable of running Windows I now own a month old laptop that I cannot use at allDell has lost all my personal and corporate business effective immediatelyAnd all this over a $refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I received a third replacement notebook, and after days it stopped powering up I am on the phone now, and they are telling me they cannot do anything on Sunday, even though I have purchased a next day warranty Regards, [redacted]
Dear Revdex.com,Our records indicate that the customer was offered a refurbished exchange which is in accordance with the hard ware warranty Mr [redacted] has declined this offer a return as we have explained it not an option The representative respectfully denied the customer’s request for free extended warranty When the customer is ready to move forward with the exchange he may contact Dell support at ###-###-#### or contact Dell Support via chat, email or phone by visiting www.Dell.com/Contact SincerelyAdvanced Resolution GroupIncident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***Our representative, [redacted] , contacted Ms [redacted] and discussed her issueMs [redacted] has been unable to provided a proof of delivery, for her system, at the depot Depot service # [redacted] was created on 7/17/and according to waybill [redacted] , FedEx was not allowed, on three attempts, to pick the system upMs [redacted] provided waybill [redacted] , however; according to FedEx, it is not a valid waybillOur representative, [redacted] , respectfully denied Ms***’ request for a replacement systemWe regret the dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell experience [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mrs [redacted] Customer expressed dissatisfaction with Dell service and support and wants a no-cost repair or a replacementWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the limited hardware warranty, which expired in November Customer’s request for no-cost repair or replacement was respectfully deniedPlease note, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered fee-based support at a discounted rate; however, the customer elected not to accept our offer of assistanceShould the customer have any additional concerns regarding this case, they can reach out to Dell’s fee based out of warranty support at ###-###-####, or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records do not support the customer’s description that there are known defects with the model system purchased by the customer As indicated in our prior response, the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues The computer has been repaired at Dell’s Repair Depot and returned to the customer Our representative attempted to follow up with the customer to verify the issues have been resolved however, to date, there has been no response by the customer to our representative’s follow up contact attempts We ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: My account still has not been credited contrary to ***'s assertion that it hasOnce I see the credit I will accept resolution and then close my accountIn order to not have a late payment they posted the minimum payment to my accountI have never seen a bank operate like thisCredits usually post within a day of receiving itAlso their earlier statements claimed I didn't answer phone callsThis is after they called and emailed the both on the same day when I was working and unavailable to take calls or return emails Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I still have not received the gift card Even the dell Representative is getting the run-around from dell This is not resolved until I see the gift card in my hand, which I have not Regards, [redacted] -***
Dear Revdex.com, Dell records indicate Dell representative [redacted] confirmed all of the orders in questionThe representative worked with the Dell internal department had all funds replaced on the cardsSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , contacted Mr [redacted] and, per the terms and conditions of the warranty, respectfully denied his request for a free repairMr [redacted] has declined out of warranty service and has not responded to subsequent contact attemptsWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***I configured the computer to have a video card it never ended in having.the refund has not yet been issued
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsHe informed our representative that he disputed the charges with his bank for order# [redacted] and [redacted] Furthermore, he received both credits from his bankOur representative also confirmed that the product was returned; therefore, there are not any chargebacks on the accountWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further questions regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team