Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his order to ship We regret any dissatisfaction he may have experienced and appreciate the feedback provided When Dell offers for sale a third party item, we must rely on a third party vendor for fulfillment Occasionally unexpected volume of sales or a shortage of a manufacturer’s product is experienced by Dell or our vendors and we must notify customers if we are unable to ship the order by the original estimated shdate and allow a customer to cancel their order or elect to wait for it to be fulfilled Since the date of the submission, a Dell representative contacted the customer to confirm that the customer’s order shipped We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Dell representative [redacted] confirmed all of the orders in questionThe representative worked with the Dell internal department had all funds replaced on the cardsSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Dell Representative Mr [redacted] is assigned to this caseHe will be the single point of contact through resolutionDell Representative, Mr [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaintSincerely,Dell Advanced Resolution Team
Dell representative, ***, remains engaged with the customer to address these issues Our representative is working on a manual credit in order to provide a refund for the customer’s original purchase however a final resolution has yet to be reached We ask that the customer contact our representative at ***_ [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has system one of the systems did not receive the extended warranty and the customer was not charged for an extended warranty on the systemThe customer was only billed for the extended warranties purchased and has received a full refund as requestedThere has been no failure to support or violation of warranty agreementsThe service tag [redacted] in question was supported under the warranty until December when it expiredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMs [redacted] expressed dissatisfaction with Dell’s response and wants an exchange for a new computerWe regret any dissatisfaction she may have experienced and appreciate the feedback providedPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and a customer should back up data, and delete any personal information from the hard drive should they choose to do so, prior to serviceSince the date of the original submission, a Dell representative contacted Ms [redacted] and her exchange request was deniedShe was provided options to resolve the technical issue under the terms of the warranty Our representative offered to set up a service dispatch to either have an on-site technician sent to her location, or to send the computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs [redacted] declined the offers for supportWe remain available to assist her under the terms of the warrantyAs Dell’s stance remains unchanged, no further attempt will be made to reach Ms [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have not been contacted from Dell texas I am not happy with Dell answerand do not want this close until dell texas contact meMagazine I am not happy and do not want this closedDell want to waste my time and I don't trust India to fix my problemsI paid for a on site service and I am not getting this service and I request a refund at least Regards, [redacted]
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because: I still have not received the gift card Even the dell Representative is getting the run-around from dell This is not resolved until I see the gift card in my hand, which I have not Regards, [redacted] -***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Dell representative followed up with the customer who confirmed receipt of the creditSincerely, Advanced Resolution Group FID # [redacted] Dell
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative arranged for depot serviceThe representative will follow up once repair is complete and return shipping information is availableWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: As previously stated the computer was shipped to Dell because of software issuesThey did not fix the problemI want a refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is NOT a solutionThe laptop is NOT capable of running Windows I now own a month old laptop that I cannot use at allDell has lost all my personal and corporate business effective immediatelyAnd all this over a $refund Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained the terms and conditions of the warranty state that this type of repair falls under wear and tearThe representative did authorize a refund for the full amount of the warranty repair since it was not completedDell remains available to assist the customer under the terms of the hardware warrantyPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative contacted [redacted] and is working with her to achieve an amicable resolution for her concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Revdex.com for getting it resolved ASAP Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe battery power issue can be affected by the amount of time and game the customer is usingGaming GPU require more power and the customer can purchase a space batteryAdditional there may be some setting that can be adjusted to improve the power issue but the customer will need to troubleshootAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 10/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a fraudulent Dell order has been placed in collectionsAt this time the agent has worked with the accounting and collection team to clear up the matter and as such the first order had been taken care of and the collections agency had been notified to take the customer off the listWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his order to ship We regret any dissatisfaction he may have experienced and appreciate the feedback provided When Dell offers for sale a third party item, we must rely on a third party vendor for fulfillment Occasionally unexpected volume of sales or a shortage of a manufacturer’s product is experienced by Dell or our vendors and we must notify customers if we are unable to ship the order by the original estimated shdate and allow a customer to cancel their order or elect to wait for it to be fulfilled Since the date of the submission, a Dell representative contacted the customer to confirm that the customer’s order shipped We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate Dell representative [redacted] confirmed all of the orders in questionThe representative worked with the Dell internal department had all funds replaced on the cardsSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Dell Representative Mr [redacted] is assigned to this caseHe will be the single point of contact through resolutionDell Representative, Mr [redacted] , remains available to resolve Mr [redacted] ’s issues as reported in his complaintSincerely,Dell Advanced Resolution Team
Dell representative, ***, remains engaged with the customer to address these issues Our representative is working on a manual credit in order to provide a refund for the customer’s original purchase however a final resolution has yet to be reached We ask that the customer contact our representative at ***_ [redacted] @Dell.com for any further assistance she may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submissionSince the date of the submission, Dell representatives have made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has system one of the systems did not receive the extended warranty and the customer was not charged for an extended warranty on the systemThe customer was only billed for the extended warranties purchased and has received a full refund as requestedThere has been no failure to support or violation of warranty agreementsThe service tag [redacted] in question was supported under the warranty until December when it expiredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting [redacted] or for online assistance at [redacted] Sincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMs [redacted] expressed dissatisfaction with Dell’s response and wants an exchange for a new computerWe regret any dissatisfaction she may have experienced and appreciate the feedback providedPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and a customer should back up data, and delete any personal information from the hard drive should they choose to do so, prior to serviceSince the date of the original submission, a Dell representative contacted Ms [redacted] and her exchange request was deniedShe was provided options to resolve the technical issue under the terms of the warranty Our representative offered to set up a service dispatch to either have an on-site technician sent to her location, or to send the computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs [redacted] declined the offers for supportWe remain available to assist her under the terms of the warrantyAs Dell’s stance remains unchanged, no further attempt will be made to reach Ms [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
A Dell representative has been assigned to this case and will contact the customer to address the contents of their follcorrespondence
Complaint: [redacted] I am rejecting this response because: I have not been contacted from Dell texas I am not happy with Dell answerand do not want this close until dell texas contact meMagazine I am not happy and do not want this closedDell want to waste my time and I don't trust India to fix my problemsI paid for a on site service and I am not getting this service and I request a refund at least Regards, [redacted]
Dear Revdex.com,Dell representative [redacted] worked with Mr [redacted] to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at [redacted] @dell.com.Sincerely,Dell Advanced Resolution Team
Complaint: [redacted] I am rejecting this response because: I still have not received the gift card Even the dell Representative is getting the run-around from dell This is not resolved until I see the gift card in my hand, which I have not Regards, [redacted] -***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Dell representative followed up with the customer who confirmed receipt of the creditSincerely, Advanced Resolution Group FID # [redacted] Dell
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative arranged for depot serviceThe representative will follow up once repair is complete and return shipping information is availableWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: As previously stated the computer was shipped to Dell because of software issuesThey did not fix the problemI want a refund Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: This is NOT a solutionThe laptop is NOT capable of running Windows I now own a month old laptop that I cannot use at allDell has lost all my personal and corporate business effective immediatelyAnd all this over a $refund Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and explained the terms and conditions of the warranty state that this type of repair falls under wear and tearThe representative did authorize a refund for the full amount of the warranty repair since it was not completedDell remains available to assist the customer under the terms of the hardware warrantyPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative contacted [redacted] and is working with her to achieve an amicable resolution for her concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Revdex.com for getting it resolved ASAP Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe battery power issue can be affected by the amount of time and game the customer is usingGaming GPU require more power and the customer can purchase a space batteryAdditional there may be some setting that can be adjusted to improve the power issue but the customer will need to troubleshootAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 10/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a fraudulent Dell order has been placed in collectionsAt this time the agent has worked with the accounting and collection team to clear up the matter and as such the first order had been taken care of and the collections agency had been notified to take the customer off the listWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc