Complaint: [redacted] I am rejecting this response because:Microsoft Home and Business is an already installed line item on the purchase invoiceIt came activated on the computer upon arrival and did not require the input of a Microsoft Product Identifier (MPI) which Dell is known to retain (and has since issued out to certain customers)There was no reason to check for it either as a separate line item or item included in the packaging materialsIt worked until I performed a free upgrade to Windows Furthermore, Dell keeps changing its position on this issueout of Dell representatives said that a replacement MPI would be possible while did not; I was then asked if I first consulted Dell prior to my Windows upgrade (they wouldn't help as I fell outside of the year limited warranty range) and then went on to imply that Microsoft Home and Business wasn't designed to operate on Windows The Dell replies and messages stacked side by side simply don't necessarily collaborate or make sense and are as varied as the different representatives answering them.The simple point remains: I paid for a product so I should be able to use the product or Dell should have included the MPI (to include having listed it on the invoice) so that a reasonable inquiry could be made; if Dell intended to retain the MPI Dell should have retained the MPI for the last six years or been prepared to replace the MPI with a like MPI if the purchased services could no longer be rendered through no fault of the purchaser Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been attempting to reach the customer by email and phoneAt this time the representative is waiting to troubleshoot with the customerIf the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Dell representative followed up with the customer who confirmed receipt of the creditSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I did get a replacement (refurbished) computer and I am satisfied, I was highly upset that it wasnt delivered where I requested it to be delivered I live on an extremely busy road and I had a DELL logo box sitting on my porch for hours I requested to have it delivered to my employment because of thisYet it was delivered to my home I guess I'm lucky that it was still there when I got home or we would be back to square one Hopefully this will be the very last time I have to deal with Dell in such a manner Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: As previously stated the computer was shipped to Dell because of software issuesThey did not fix the problemI want a refund Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Dell representative, Chiranjeevi, is working with the customer to achieve an amicable resolution for their concernsOur records indicate, the unit is being serviced at the DepotShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative contacted [redacted] and is working with her to achieve an amicable resolution for her concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because:DELL told me it would be covered under the extended warranty that I paid a lot of money for, Dell should keep there word and take care of this.Should I file a claim for fraud on Dell for selling me a extended warranty that does not cover what a asked for just to sell it to me? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that his Dell order number [redacted] was delivered on January 5, under Purolator Tracking# [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a coupon; however, Mr [redacted] elected not to accept the offerWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed Return Authorizations for the customer’s computer and accessories Our records indicate refunds for items returned have posted to the customer’s Dell account The customer should see this reflected on his next billing statement He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Ms [redacted] I got below response from Dell via Revdex.com Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] l C [redacted] , to address the contents of their correspondenceTHIS IS COMPLETELY I HAVE NEVER HEARD FROM ***!The customer states technical concerns with their Dell systemAt this time the agent resolved the technical concerns and recorded the customers feedbackTHIS IS COMPLETELY I HAVE NEVER HEARD FROM ***!Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processTHIS IS COMPLETELY FALSE, THE COMMENT I GOT FROM DAN OR DAVID FROM DELL WAS “SO WHAT DO YOU WANT” The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matterI HAVE TRIED TO CONTACT THIS PERSON AND GOT AN EMAIL SAYING SHE IS ON VACATIONI WILL SEND ANOTHER EMAIL AND CC YOUDell is the worst computer company I have ever dealt withNot only do they sell defective products their customer servive department is nonexistent! I want Dell to reimburse me for my inconvenience and aggravation for dealing with themThank you Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMs [redacted] expressed dissatisfaction with Dell’s response and wants an exchange for a new computerWe regret any dissatisfaction she may have experienced and appreciate the feedback providedPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and a customer should back up data, and delete any personal information from the hard drive should they choose to do so, prior to serviceSince the date of the original submission, a Dell representative contacted Ms [redacted] and her exchange request was deniedShe was provided options to resolve the technical issue under the terms of the warranty Our representative offered to set up a service dispatch to either have an on-site technician sent to her location, or to send the computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs [redacted] declined the offers for supportWe remain available to assist her under the terms of the warrantyAs Dell’s stance remains unchanged, no further attempt will be made to reach Ms [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell refused to refund the money I spent for the software which was loaded onto the defective computerI contacted each of the companies from which I purchased the softwareI explained the problem to the companies, and fortunately they worked with me to refund my funds given that the Dell computer was defectiveThe companies told me that normally they do not refund the funds, and it was not standard procedureThey made an exception for me in this case [redacted] contacted me from Dell as requested by [redacted] ***She told me a tech would contact meMr [redacted] told me my computer was within the thirty day return period, but his group did not print return labelsAfter more discussion, Mr [redacted] was able to print the return label and send it to me on the same day After my laptop was received by Dell, I received an email which stated my refund would be credited to my account in daysI contacted my bank, and the bank instructed me that I did not have to wait days for a refundThe bank stated that days seemed like a long period to wait for a refundMy bank called Dell, and the bank representative was transferred to two different people who were unable to help himThe second person told my bank that he would transfer the bank representative to a third person, but commented that there would be at least a ten minute hold before the third person was availableAt that point the bank representative decided to file a dispute of charge caseThe bank accepted the responsibility of negotiating with Dell to get the money for the defective computerMy funds would be refunded from the bank within ten days from the bankAfter this was filed, Dell refunded the money to my account within a few days, and the dispute case was cancelled Questions still remain: why did I receive two defective computers if both computers were new, and what is the procedure and quality control process at the plant to ensure quality merchandise will be sent to customers Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: After six months of trying to correct the malfunction and sending the machine to the technological department three times, I don't see that more time spent on this machine is going to achieve anythingI do not have any more time to spend on the phone beyond the 20-plus hours that I have already spentI have other things to do with my time than spend hours waiting for a phone call (some of which never arrive as promised) or spend hours on the phone with a technician with no resultsThe assumption that I would accept a refurbished computer when I paid for a new machine is ridiculous Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants to be contacted by someone else As previously stated, Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Dell has escalated this matter to a representative who has the authority to deny the customer’s request for shipment of a product at an incorrect price and the customer would not receive a different response from a different Dell representative As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his order to ship We regret any dissatisfaction he may have experienced and appreciate the feedback provided When Dell offers for sale a third party item, we must rely on a third party vendor for fulfillment Occasionally unexpected volume of sales or a shortage of a manufacturer’s product is experienced by Dell or our vendors and we must notify customers if we are unable to ship the order by the original estimated shdate and allow a customer to cancel their order or elect to wait for it to be fulfilled Since the date of the submission, a Dell representative contacted the customer to confirm that the customer’s order shipped We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative arranged for depot serviceThe representative will follow up once repair is complete and return shipping information is availableWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer he will reopen his case when the customer supplies the request pictures of the damage Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceA replacement keyboard and mouse have been dispatched and the customer reports they have been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained about Dells promotionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errors or as quantities lastThe representative also processed a refund for the extended warranty on the TV and confirmed credit has postedIf the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Microsoft Home and Business is an already installed line item on the purchase invoiceIt came activated on the computer upon arrival and did not require the input of a Microsoft Product Identifier (MPI) which Dell is known to retain (and has since issued out to certain customers)There was no reason to check for it either as a separate line item or item included in the packaging materialsIt worked until I performed a free upgrade to Windows Furthermore, Dell keeps changing its position on this issueout of Dell representatives said that a replacement MPI would be possible while did not; I was then asked if I first consulted Dell prior to my Windows upgrade (they wouldn't help as I fell outside of the year limited warranty range) and then went on to imply that Microsoft Home and Business wasn't designed to operate on Windows The Dell replies and messages stacked side by side simply don't necessarily collaborate or make sense and are as varied as the different representatives answering them.The simple point remains: I paid for a product so I should be able to use the product or Dell should have included the MPI (to include having listed it on the invoice) so that a reasonable inquiry could be made; if Dell intended to retain the MPI Dell should have retained the MPI for the last six years or been prepared to replace the MPI with a like MPI if the purchased services could no longer be rendered through no fault of the purchaser Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has been attempting to reach the customer by email and phoneAt this time the representative is waiting to troubleshoot with the customerIf the customer has any further questions in regards to this matter the representative may be reached by sending an email to [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe Dell representative followed up with the customer who confirmed receipt of the creditSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meAlthough I did get a replacement (refurbished) computer and I am satisfied, I was highly upset that it wasnt delivered where I requested it to be delivered I live on an extremely busy road and I had a DELL logo box sitting on my porch for hours I requested to have it delivered to my employment because of thisYet it was delivered to my home I guess I'm lucky that it was still there when I got home or we would be back to square one Hopefully this will be the very last time I have to deal with Dell in such a manner Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: As previously stated the computer was shipped to Dell because of software issuesThey did not fix the problemI want a refund Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Dell representative, Chiranjeevi, is working with the customer to achieve an amicable resolution for their concernsOur records indicate, the unit is being serviced at the DepotShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
A Dell representative contacted [redacted] and is working with her to achieve an amicable resolution for her concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at [redacted]
Complaint: [redacted] I am rejecting this response because:DELL told me it would be covered under the extended warranty that I paid a lot of money for, Dell should keep there word and take care of this.Should I file a claim for fraud on Dell for selling me a extended warranty that does not cover what a asked for just to sell it to me? Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur records show that his Dell order number [redacted] was delivered on January 5, under Purolator Tracking# [redacted] As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a coupon; however, Mr [redacted] elected not to accept the offerWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed Return Authorizations for the customer’s computer and accessories Our records indicate refunds for items returned have posted to the customer’s Dell account The customer should see this reflected on his next billing statement He may contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Ms [redacted] I got below response from Dell via Revdex.com Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] l C [redacted] , to address the contents of their correspondenceTHIS IS COMPLETELY I HAVE NEVER HEARD FROM ***!The customer states technical concerns with their Dell systemAt this time the agent resolved the technical concerns and recorded the customers feedbackTHIS IS COMPLETELY I HAVE NEVER HEARD FROM ***!Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processTHIS IS COMPLETELY FALSE, THE COMMENT I GOT FROM DAN OR DAVID FROM DELL WAS “SO WHAT DO YOU WANT” The customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matterI HAVE TRIED TO CONTACT THIS PERSON AND GOT AN EMAIL SAYING SHE IS ON VACATIONI WILL SEND ANOTHER EMAIL AND CC YOUDell is the worst computer company I have ever dealt withNot only do they sell defective products their customer servive department is nonexistent! I want Dell to reimburse me for my inconvenience and aggravation for dealing with themThank you Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submissionMs [redacted] expressed dissatisfaction with Dell’s response and wants an exchange for a new computerWe regret any dissatisfaction she may have experienced and appreciate the feedback providedPer the terms and conditions of Dell’s Limited Hardware Warranty, Dell is not responsible for software or data and a customer should back up data, and delete any personal information from the hard drive should they choose to do so, prior to serviceSince the date of the original submission, a Dell representative contacted Ms [redacted] and her exchange request was deniedShe was provided options to resolve the technical issue under the terms of the warranty Our representative offered to set up a service dispatch to either have an on-site technician sent to her location, or to send the computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs [redacted] declined the offers for supportWe remain available to assist her under the terms of the warrantyAs Dell’s stance remains unchanged, no further attempt will be made to reach Ms [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Dell refused to refund the money I spent for the software which was loaded onto the defective computerI contacted each of the companies from which I purchased the softwareI explained the problem to the companies, and fortunately they worked with me to refund my funds given that the Dell computer was defectiveThe companies told me that normally they do not refund the funds, and it was not standard procedureThey made an exception for me in this case [redacted] contacted me from Dell as requested by [redacted] ***She told me a tech would contact meMr [redacted] told me my computer was within the thirty day return period, but his group did not print return labelsAfter more discussion, Mr [redacted] was able to print the return label and send it to me on the same day After my laptop was received by Dell, I received an email which stated my refund would be credited to my account in daysI contacted my bank, and the bank instructed me that I did not have to wait days for a refundThe bank stated that days seemed like a long period to wait for a refundMy bank called Dell, and the bank representative was transferred to two different people who were unable to help himThe second person told my bank that he would transfer the bank representative to a third person, but commented that there would be at least a ten minute hold before the third person was availableAt that point the bank representative decided to file a dispute of charge caseThe bank accepted the responsibility of negotiating with Dell to get the money for the defective computerMy funds would be refunded from the bank within ten days from the bankAfter this was filed, Dell refunded the money to my account within a few days, and the dispute case was cancelled Questions still remain: why did I receive two defective computers if both computers were new, and what is the procedure and quality control process at the plant to ensure quality merchandise will be sent to customers Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: After six months of trying to correct the malfunction and sending the machine to the technological department three times, I don't see that more time spent on this machine is going to achieve anythingI do not have any more time to spend on the phone beyond the 20-plus hours that I have already spentI have other things to do with my time than spend hours waiting for a phone call (some of which never arrive as promised) or spend hours on the phone with a technician with no resultsThe assumption that I would accept a refurbished computer when I paid for a new machine is ridiculous Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants to be contacted by someone else As previously stated, Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Dell has escalated this matter to a representative who has the authority to deny the customer’s request for shipment of a product at an incorrect price and the customer would not receive a different response from a different Dell representative As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his order to ship We regret any dissatisfaction he may have experienced and appreciate the feedback provided When Dell offers for sale a third party item, we must rely on a third party vendor for fulfillment Occasionally unexpected volume of sales or a shortage of a manufacturer’s product is experienced by Dell or our vendors and we must notify customers if we are unable to ship the order by the original estimated shdate and allow a customer to cancel their order or elect to wait for it to be fulfilled Since the date of the submission, a Dell representative contacted the customer to confirm that the customer’s order shipped We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative arranged for depot serviceThe representative will follow up once repair is complete and return shipping information is availableWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer he will reopen his case when the customer supplies the request pictures of the damage Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceA replacement keyboard and mouse have been dispatched and the customer reports they have been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained about Dells promotionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errors or as quantities lastThe representative also processed a refund for the extended warranty on the TV and confirmed credit has postedIf the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc