Complaint: [redacted] I am rejecting this response because: I did respond to [redacted] 's e-mail and told him when to call because I can not call him directly that's the reason I requested him to call me He is lying He is not calling me the time I given it to himI do not agree with him I do not want close my caseI did cc to [redacted] every time I reply to him As I told you (Revdex.com) he is avoiding me and he does not have solution for my problem he does not know how to fix itHe dose not want replace my laptop either Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: due to the lack of response on the part of Dell in the pastI will not be accepting this response until the credit is actually issuedThe information in the businesses response is also incorrectI was informed that I would receive a credit in 8-days from return of the product Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with communication and processing expectations for their refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with the credit verification departments to resolve this matterFurthermore, our records indicate that all the necessary credits have been posted to the original form of paymentShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] .Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell has not tried to correct the situation at all regarding the complaint [redacted] tells me they are not going to offer anything else other than a refurbished laptop or keep the one we have I did not purchase this laptop as a refurbished laptop therefore I should not have to take somebody else's problem laptop that they "fixed" and or supposedly was just never picked up and they cant sell as new If you cant tell me its a brand new laptop then to me its used and another persons problem I was contacted by a new escalation department that said they were going to work on the case but have not heard anything from them at all I have only received a call from [redacted] because my daughter is now getting an error message when trying to charge her laptop stating "this charging device is not compatible with this laptop" [redacted] did call me to try to find out what is going on however we both work the same hours and I do not have WIFI at my work to bring the laptop here to allow him to access it Other than that no other options have been given to us regarding why we should have to accept their replaced mother board or a refurbished laptop Nothing has been said about the burn and now scarring that this has caused on a year old child Again Dell needs to rectify this in a better manner its a burn from a defective laptop what else can I provide to you that this is not something that should happen when using a laptop???? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This computer was shipped to me with corrupt software and I want a replacement computer because of this Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] and advised her that our records indicate the credit has been applied to the original form of payment and will be reflected on the next billing statementWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Although I believe [redacted] has been told by her refund department that they issued a credit to my account, it simply is NOT TRUE I monitor my account on a daily basis online and as of minutes ago, my account has NOT been credited the amount she claims I believe the problem lies with the fact that she is relying on the honesty of other people within DELL who are not doing what they are telling her they have...sad Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell needs to take responsibility for their product and needs to treat their customers betterThey have done nothing to assist me with the problem with their productI have been without a computer for two months nowHow can their product fail in less than years? It is a defective product and Dell refuses to do anything about itI am requesting a full refund so I can purchase another computer from a different company that has good customer service Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve the matterOur records show that order# [redacted] was delivered on January 25th, under UPS Tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, and return policy [redacted] His return request for TV order# [redacted] was respectfully deniedHowever, as a onetime goodwill gesture, credit for extended warranty order# [redacted] was processedOur records show that the credit for extended warranty has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The company refused to honor 2/of the promised discount, offering only out of the I should have gotten, hoping I would go away I suppose I am done with this company, and recommend everyone else do the same Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for you assistance in this matter Sincerely, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has reviewed the customer’s records and found the full refund the customer seeks, credited back to his original form of payment, his Visa Card Mr [redacted] sent an email to [redacted] on 01/09/confirming he has received the full refund to his credit card, therefore he considers the matter addressed and resolved to his satisfaction We certainly apologize for the difficulties the customer may have had regarding this transaction Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer ordered a inch TV which may not have had the 2nd day shipping service level available The customer’s TV was delivered on August 19th as communicated by the carrier Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] has reached out to the customerAfter additional research it was found that this was a shipping issue with the carrier and Dell internal processDue to this the representative has requested the customer place another order with the outlet with simalr specifications and Dell will honor the priceAt this time the representative is waiting to hear back from the customerPlease have the customer contact the representative by emailing at [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintUPS attempted to pick up items for return to Dell but was not successfulThere is a lack of response from the customer and our representative closed this caseOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell has replaced the customer’s faulty computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell refuses to fix the battery problem despite it being under warrantyDell also sent the computer back to my home without me requesting that they do soTheir excuse seems to be that the keyboard and processor are also damaged which I can assure you that is not the caseI am in fact using the computer they claim is damaged to write this message while the computer is plugged into the wallDell continues to state that because I will not pay more than the price of the computer to fix components (that are clearly functional) they will not fix the battery problem.In addition I would like to point out that possibly their is a language/cultural barrier between myself and the customer service people at DellIt is my hope that this barrier is the source of the problem rather than unethical business practices.Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] contacted Mr [redacted] to assist him in resolving his issuesOur representative explained to him that even if the hard drive is not compatible; it would have nothing to do with the system powering onOur representative offered a refund but Mr [redacted] declined the offer and stated he would escalate furtherOur representative explained that the resolution would remain the same and closed the case since the final resolution was providedDell representative, [redacted] remains available to assist Mr [redacted] in resolving his issue should he want to proceed with the refundSincerely, [redacted] Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells records do not reflect the customers’ claims and the warranty has expiredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matter Sincerely, Advanced Resolution Group FID # [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I did respond to [redacted] 's e-mail and told him when to call because I can not call him directly that's the reason I requested him to call me He is lying He is not calling me the time I given it to himI do not agree with him I do not want close my caseI did cc to [redacted] every time I reply to him As I told you (Revdex.com) he is avoiding me and he does not have solution for my problem he does not know how to fix itHe dose not want replace my laptop either Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: due to the lack of response on the part of Dell in the pastI will not be accepting this response until the credit is actually issuedThe information in the businesses response is also incorrectI was informed that I would receive a credit in 8-days from return of the product Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with communication and processing expectations for their refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with the credit verification departments to resolve this matterFurthermore, our records indicate that all the necessary credits have been posted to the original form of paymentShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] .Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell has not tried to correct the situation at all regarding the complaint [redacted] tells me they are not going to offer anything else other than a refurbished laptop or keep the one we have I did not purchase this laptop as a refurbished laptop therefore I should not have to take somebody else's problem laptop that they "fixed" and or supposedly was just never picked up and they cant sell as new If you cant tell me its a brand new laptop then to me its used and another persons problem I was contacted by a new escalation department that said they were going to work on the case but have not heard anything from them at all I have only received a call from [redacted] because my daughter is now getting an error message when trying to charge her laptop stating "this charging device is not compatible with this laptop" [redacted] did call me to try to find out what is going on however we both work the same hours and I do not have WIFI at my work to bring the laptop here to allow him to access it Other than that no other options have been given to us regarding why we should have to accept their replaced mother board or a refurbished laptop Nothing has been said about the burn and now scarring that this has caused on a year old child Again Dell needs to rectify this in a better manner its a burn from a defective laptop what else can I provide to you that this is not something that should happen when using a laptop???? Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This computer was shipped to me with corrupt software and I want a replacement computer because of this Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] and advised her that our records indicate the credit has been applied to the original form of payment and will be reflected on the next billing statementWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: Although I believe [redacted] has been told by her refund department that they issued a credit to my account, it simply is NOT TRUE I monitor my account on a daily basis online and as of minutes ago, my account has NOT been credited the amount she claims I believe the problem lies with the fact that she is relying on the honesty of other people within DELL who are not doing what they are telling her they have...sad Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Dell needs to take responsibility for their product and needs to treat their customers betterThey have done nothing to assist me with the problem with their productI have been without a computer for two months nowHow can their product fail in less than years? It is a defective product and Dell refuses to do anything about itI am requesting a full refund so I can purchase another computer from a different company that has good customer service Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve the matterOur records show that order# [redacted] was delivered on January 25th, under UPS Tracking # [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, and return policy [redacted] His return request for TV order# [redacted] was respectfully deniedHowever, as a onetime goodwill gesture, credit for extended warranty order# [redacted] was processedOur records show that the credit for extended warranty has been posted to the original form of paymentOur representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The company refused to honor 2/of the promised discount, offering only out of the I should have gotten, hoping I would go away I suppose I am done with this company, and recommend everyone else do the same Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you very much for you assistance in this matter Sincerely, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has reviewed the customer’s records and found the full refund the customer seeks, credited back to his original form of payment, his Visa Card Mr [redacted] sent an email to [redacted] on 01/09/confirming he has received the full refund to his credit card, therefore he considers the matter addressed and resolved to his satisfaction We certainly apologize for the difficulties the customer may have had regarding this transaction Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer ordered a inch TV which may not have had the 2nd day shipping service level available The customer’s TV was delivered on August 19th as communicated by the carrier Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate the representative [redacted] has reached out to the customerAfter additional research it was found that this was a shipping issue with the carrier and Dell internal processDue to this the representative has requested the customer place another order with the outlet with simalr specifications and Dell will honor the priceAt this time the representative is waiting to hear back from the customerPlease have the customer contact the representative by emailing at [redacted] @Dell.comAdvanced Resolution Group Incident [redacted] Dell Inc
Dell representative [redacted] worked with this customer to resolve the issues as reported in the complaintUPS attempted to pick up items for return to Dell but was not successfulThere is a lack of response from the customer and our representative closed this caseOur representative may be reached at [redacted] @dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback Dell has replaced the customer’s faulty computer Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell refuses to fix the battery problem despite it being under warrantyDell also sent the computer back to my home without me requesting that they do soTheir excuse seems to be that the keyboard and processor are also damaged which I can assure you that is not the caseI am in fact using the computer they claim is damaged to write this message while the computer is plugged into the wallDell continues to state that because I will not pay more than the price of the computer to fix components (that are clearly functional) they will not fix the battery problem.In addition I would like to point out that possibly their is a language/cultural barrier between myself and the customer service people at DellIt is my hope that this barrier is the source of the problem rather than unethical business practices.Regards, [redacted]
Dear Revdex.com, Dell representative, [redacted] contacted Mr [redacted] to assist him in resolving his issuesOur representative explained to him that even if the hard drive is not compatible; it would have nothing to do with the system powering onOur representative offered a refund but Mr [redacted] declined the offer and stated he would escalate furtherOur representative explained that the resolution would remain the same and closed the case since the final resolution was providedDell representative, [redacted] remains available to assist Mr [redacted] in resolving his issue should he want to proceed with the refundSincerely, [redacted] Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells records do not reflect the customers’ claims and the warranty has expiredAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matter Sincerely, Advanced Resolution Group FID # [redacted] Dell