Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for freeAt this time Dell considers this issue closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondencePlease have him contact our representative with a valid proof of purchase for the product in questionOur representative may be contacted at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the MaLimited Hardware Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as Depot service; however, customer elected not to accept our offer of assistanceTheir request for replacement unit was respectfully deniedWe remain available to assist Mr [redacted] within the terms of the Limited Hardware Warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative, [redacted] ***, has been assigned to this case and after reviewingthe records will reach out to the customer to address this matterappropriately [redacted] can be reached directly at the following email address: ***_***@Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer he will reopen his case when the customer supplies the request pictures of the damage Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a return and followed up that credit has postedThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this issue has been occurring to many other Dell customers who have been complaining about these phone scams as well I'm more concerned with the fact that my (and others) information has been retrieved from the Dell environment and absolutely no communication has been made by Dell to customers about this breach Here are some examples where others have been complaining [redacted] I have submitted the report to that link earlier and I'm hoping that this will stop the numerous phone calls that I've been receiving from these scammers It's been an absolute headache dealing w/ these peopleThey are relentless and will not stop until they scam you It's causing me get angry and effecting me emotionally because they call during all times of the day On top of that Dell thinks this is a one time item that not their responsibility which adds to the frustration Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I ordered the product at a promotional priceIt showed as "in stock"The same business day they confirmed the order, stating that it would ship soonThis in my understanding is a valid contract with DellIn their email disclaimer they only reserve themselves the right to cancel the order for pricing or similar errorsThen two business days later I receive a cancellation notice due to unavailabiltyThis is clearly not a pricing issue but a stocking issueSo they are not honoring the contract they entered into with me, even though I am willing to wait until it would be back in stockAnd them saying that they cannot give it to me for the promotional price anymore as the promotion has expired in the meantime sounds alot like "bait and switch" to meI am very disappointed with the customer care by [redacted] also as he was not at all helpful and did not even try to understand my issue or find a solutionHe only stated that it was impossible at this point in timeVery poor customer care! If you need any further information do not hesitate to contact me Regards, [redacted]
Today’s Date: 02/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time a refund has been processed for the customer and confirmed by the agent with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processWe ask the customer to work with the representative [redacted] @Dell.com should there be any questions about the refund Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsDue to parts availability issues, product replacement has been offeredOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a recent Dell order replaced and compensationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate an exchange computer has been shipped to Mr [redacted] and he was offered a $concession A Dell representative contacted Mr [redacted] to discuss his concerns Our representative requested that Mr [redacted] test the system and contact him should he need any follow up assistance Should he need future assistance, we ask that he contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I clicked on the link to reply but did not see where I could respond to this email any way other than to reply to this emailIn either case, my complaint has been satisfied and you can now close this complaintThank you for your assistance and cooperation in this matter Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:According to business ,my computer has a physical damage which is a small dent .I think it does not have any relation with the defect mentioned in my complaint.The defect is not caused due to that small dent Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceA replacement keyboard and mouse have been dispatched and the customer reports they have been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained about Dells promotionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errors or as quantities lastThe representative also processed a refund for the extended warranty on the TV and confirmed credit has postedIf the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] is attempting to follow up with Ms [redacted] by phone and emailAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesWe ask that Ms [redacted] please follow up with the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution We ask that the customer continue to work with [redacted] The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her of the terms and conditions of Dell Advantage Rewards [redacted] Our representative worked with our gift card department to process the gift cards and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: 33534511Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell know this problem began in December of at that time they knew it was a cable problem, only after I got the system checked by a private business, and told them of their finding at that point dell did a test of the cable and screenAfter testing this dell acknowledged that there is a problem and its the same problem reported December I have never told Dell, that the problem was fixedDell updated my driver to fix the problem after December that didn't fix the problemLater dell sold me a software that was suppose to fix the problem and that to didn't workSo now Dell wont to sell me the screen and the cable that a joke and the kicker is the price of both is more than I paid for a new DellThe parts should be free, I am paying for the labor Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for freeAt this time Dell considers this issue closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondencePlease have him contact our representative with a valid proof of purchase for the product in questionOur representative may be contacted at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the MaLimited Hardware Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as Depot service; however, customer elected not to accept our offer of assistanceTheir request for replacement unit was respectfully deniedWe remain available to assist Mr [redacted] within the terms of the Limited Hardware Warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dell representative, [redacted] ***, has been assigned to this case and after reviewingthe records will reach out to the customer to address this matterappropriately [redacted] can be reached directly at the following email address: ***_***@Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has explained to the customer he will reopen his case when the customer supplies the request pictures of the damage Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a return and followed up that credit has postedThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because this issue has been occurring to many other Dell customers who have been complaining about these phone scams as well I'm more concerned with the fact that my (and others) information has been retrieved from the Dell environment and absolutely no communication has been made by Dell to customers about this breach Here are some examples where others have been complaining [redacted] I have submitted the report to that link earlier and I'm hoping that this will stop the numerous phone calls that I've been receiving from these scammers It's been an absolute headache dealing w/ these peopleThey are relentless and will not stop until they scam you It's causing me get angry and effecting me emotionally because they call during all times of the day On top of that Dell thinks this is a one time item that not their responsibility which adds to the frustration Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I ordered the product at a promotional priceIt showed as "in stock"The same business day they confirmed the order, stating that it would ship soonThis in my understanding is a valid contract with DellIn their email disclaimer they only reserve themselves the right to cancel the order for pricing or similar errorsThen two business days later I receive a cancellation notice due to unavailabiltyThis is clearly not a pricing issue but a stocking issueSo they are not honoring the contract they entered into with me, even though I am willing to wait until it would be back in stockAnd them saying that they cannot give it to me for the promotional price anymore as the promotion has expired in the meantime sounds alot like "bait and switch" to meI am very disappointed with the customer care by [redacted] also as he was not at all helpful and did not even try to understand my issue or find a solutionHe only stated that it was impossible at this point in timeVery poor customer care! If you need any further information do not hesitate to contact me Regards, [redacted]
Today’s Date: 02/24/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time a refund has been processed for the customer and confirmed by the agent with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processWe ask the customer to work with the representative [redacted] @Dell.com should there be any questions about the refund Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the computer at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative is continuing to work with Ms [redacted] to achieve an amicable resolution for her concernsDue to parts availability issues, product replacement has been offeredOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr [redacted] expressed dissatisfaction with Dell service and support and wants a recent Dell order replaced and compensationWe regret any dissatisfaction he may have experienced and appreciate the feedback provided Our records indicate an exchange computer has been shipped to Mr [redacted] and he was offered a $concession A Dell representative contacted Mr [redacted] to discuss his concerns Our representative requested that Mr [redacted] test the system and contact him should he need any follow up assistance Should he need future assistance, we ask that he contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I clicked on the link to reply but did not see where I could respond to this email any way other than to reply to this emailIn either case, my complaint has been satisfied and you can now close this complaintThank you for your assistance and cooperation in this matter Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:According to business ,my computer has a physical damage which is a small dent .I think it does not have any relation with the defect mentioned in my complaint.The defect is not caused due to that small dent Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceA replacement keyboard and mouse have been dispatched and the customer reports they have been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative explained about Dells promotionsDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errors or as quantities lastThe representative also processed a refund for the extended warranty on the TV and confirmed credit has postedIf the customer has any further questions we request the customer contact the representative [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] is attempting to follow up with Ms [redacted] by phone and emailAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesWe ask that Ms [redacted] please follow up with the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution We ask that the customer continue to work with [redacted] The representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsOur representative informed her of the terms and conditions of Dell Advantage Rewards [redacted] Our representative worked with our gift card department to process the gift cards and followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: 33534511Dell Inc
Complaint: [redacted] I am rejecting this response because: Dell know this problem began in December of at that time they knew it was a cable problem, only after I got the system checked by a private business, and told them of their finding at that point dell did a test of the cable and screenAfter testing this dell acknowledged that there is a problem and its the same problem reported December I have never told Dell, that the problem was fixedDell updated my driver to fix the problem after December that didn't fix the problemLater dell sold me a software that was suppose to fix the problem and that to didn't workSo now Dell wont to sell me the screen and the cable that a joke and the kicker is the price of both is more than I paid for a new DellThe parts should be free, I am paying for the labor Regards, [redacted] ***