Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the MaLimited Hardware Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as Depot service; however, customer elected not to accept our offer of assistanceTheir request for replacement unit was respectfully deniedWe remain available to assist Mr [redacted] within the terms of the Limited Hardware Warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe battery power issue can be affected by the amount of time and game the customer is usingGaming GPU require more power and the customer can purchase a space batteryAdditional there may be some setting that can be adjusted to improve the power issue but the customer will need to troubleshootAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This computer was shipped to me with corrupt software and I want a replacement computer because of this Regards, [redacted]
Today’s Date: 10/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a fraudulent Dell order has been placed in collectionsAt this time the agent has worked with the accounting and collection team to clear up the matter and as such the first order had been taken care of and the collections agency had been notified to take the customer off the listWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:According to business ,my computer has a physical damage which is a small dent .I think it does not have any relation with the defect mentioned in my complaint.The defect is not caused due to that small dent Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for freeAt this time Dell considers this issue closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Although I believe [redacted] has been told by her refund department that they issued a credit to my account, it simply is NOT TRUE I monitor my account on a daily basis online and as of minutes ago, my account has NOT been credited the amount she claims I believe the problem lies with the fact that she is relying on the honesty of other people within DELL who are not doing what they are telling her they have...sad Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with communication and processing expectations for their refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with the credit verification departments to resolve this matterFurthermore, our records indicate that all the necessary credits have been posted to the original form of paymentShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] .Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell needs to take responsibility for their product and needs to treat their customers betterThey have done nothing to assist me with the problem with their productI have been without a computer for two months nowHow can their product fail in less than years? It is a defective product and Dell refuses to do anything about itI am requesting a full refund so I can purchase another computer from a different company that has good customer service Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I clicked on the link to reply but did not see where I could respond to this email any way other than to reply to this emailIn either case, my complaint has been satisfied and you can now close this complaintThank you for your assistance and cooperation in this matter Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] is attempting to follow up with Ms [redacted] by phone and emailAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesWe ask that Ms [redacted] please follow up with the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I ordered the product at a promotional priceIt showed as "in stock"The same business day they confirmed the order, stating that it would ship soonThis in my understanding is a valid contract with DellIn their email disclaimer they only reserve themselves the right to cancel the order for pricing or similar errorsThen two business days later I receive a cancellation notice due to unavailabiltyThis is clearly not a pricing issue but a stocking issueSo they are not honoring the contract they entered into with me, even though I am willing to wait until it would be back in stockAnd them saying that they cannot give it to me for the promotional price anymore as the promotion has expired in the meantime sounds alot like "bait and switch" to meI am very disappointed with the customer care by [redacted] also as he was not at all helpful and did not even try to understand my issue or find a solutionHe only stated that it was impossible at this point in timeVery poor customer care! If you need any further information do not hesitate to contact me Regards, [redacted]
Dell representative, [redacted] ***, has been assigned to this case and after reviewingthe records will reach out to the customer to address this matterappropriately [redacted] can be reached directly at the following email address: ***_***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] and advised her that our records indicate the credit has been applied to the original form of payment and will be reflected on the next billing statementWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer ordered a inch TV which may not have had the 2nd day shipping service level available The customer’s TV was delivered on August 19th as communicated by the carrier Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Revdex.com for getting it resolved ASAP Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a return and followed up that credit has postedThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondencePlease have him contact our representative with a valid proof of purchase for the product in questionOur representative may be contacted at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: due to the lack of response on the part of Dell in the pastI will not be accepting this response until the credit is actually issuedThe information in the businesses response is also incorrectI was informed that I would receive a credit in 8-days from return of the product Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did respond to [redacted] 's e-mail and told him when to call because I can not call him directly that's the reason I requested him to call me He is lying He is not calling me the time I given it to himI do not agree with him I do not want close my caseI did cc to [redacted] every time I reply to him As I told you (Revdex.com) he is avoiding me and he does not have solution for my problem he does not know how to fix itHe dose not want replace my laptop either Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the MaLimited Hardware Warranty www.Dell.com/Warranty, our representative offered technical assistance, as well as Depot service; however, customer elected not to accept our offer of assistanceTheir request for replacement unit was respectfully deniedWe remain available to assist Mr [redacted] within the terms of the Limited Hardware Warranty and our other policiesShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe battery power issue can be affected by the amount of time and game the customer is usingGaming GPU require more power and the customer can purchase a space batteryAdditional there may be some setting that can be adjusted to improve the power issue but the customer will need to troubleshootAt this time Dell considers this matter closedAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:This computer was shipped to me with corrupt software and I want a replacement computer because of this Regards, [redacted]
Today’s Date: 10/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceThe customer states a fraudulent Dell order has been placed in collectionsAt this time the agent has worked with the accounting and collection team to clear up the matter and as such the first order had been taken care of and the collections agency had been notified to take the customer off the listWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should they still require assistance in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:According to business ,my computer has a physical damage which is a small dent .I think it does not have any relation with the defect mentioned in my complaint.The defect is not caused due to that small dent Regards, [redacted]
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for freeAt this time Dell considers this issue closedSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Although I believe [redacted] has been told by her refund department that they issued a credit to my account, it simply is NOT TRUE I monitor my account on a daily basis online and as of minutes ago, my account has NOT been credited the amount she claims I believe the problem lies with the fact that she is relying on the honesty of other people within DELL who are not doing what they are telling her they have...sad Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with communication and processing expectations for their refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsOur representative worked with the credit verification departments to resolve this matterFurthermore, our records indicate that all the necessary credits have been posted to the original form of paymentShould Ms [redacted] have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] .Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell needs to take responsibility for their product and needs to treat their customers betterThey have done nothing to assist me with the problem with their productI have been without a computer for two months nowHow can their product fail in less than years? It is a defective product and Dell refuses to do anything about itI am requesting a full refund so I can purchase another computer from a different company that has good customer service Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I clicked on the link to reply but did not see where I could respond to this email any way other than to reply to this emailIn either case, my complaint has been satisfied and you can now close this complaintThank you for your assistance and cooperation in this matter Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] is attempting to follow up with Ms [redacted] by phone and emailAs Dell is a global company, our representatives are located in different geographical locations and we do not have a policy in place under which the customer can be provided representative contact from a specific locationAll of Dell’s technical representatives, regardless of location, utilize the same tools and processes to resolve customer issuesWe ask that Ms [redacted] please follow up with the representative by emailing [redacted] @Dell.com Sincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I ordered the product at a promotional priceIt showed as "in stock"The same business day they confirmed the order, stating that it would ship soonThis in my understanding is a valid contract with DellIn their email disclaimer they only reserve themselves the right to cancel the order for pricing or similar errorsThen two business days later I receive a cancellation notice due to unavailabiltyThis is clearly not a pricing issue but a stocking issueSo they are not honoring the contract they entered into with me, even though I am willing to wait until it would be back in stockAnd them saying that they cannot give it to me for the promotional price anymore as the promotion has expired in the meantime sounds alot like "bait and switch" to meI am very disappointed with the customer care by [redacted] also as he was not at all helpful and did not even try to understand my issue or find a solutionHe only stated that it was impossible at this point in timeVery poor customer care! If you need any further information do not hesitate to contact me Regards, [redacted]
Dell representative, [redacted] ***, has been assigned to this case and after reviewingthe records will reach out to the customer to address this matterappropriately [redacted] can be reached directly at the following email address: ***_***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted Ms [redacted] and advised her that our records indicate the credit has been applied to the original form of payment and will be reflected on the next billing statementWe regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the customer ordered a inch TV which may not have had the 2nd day shipping service level available The customer’s TV was delivered on August 19th as communicated by the carrier Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss his concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank Revdex.com for getting it resolved ASAP Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative authorized a return and followed up that credit has postedThe representative can be reached directly by email at [redacted] @Dell.com if the customer has any further concerns Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] by phone and e-mail; however, has not been able to discuss the contents of his correspondencePlease have him contact our representative with a valid proof of purchase for the product in questionOur representative may be contacted at [redacted] _***@Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: due to the lack of response on the part of Dell in the pastI will not be accepting this response until the credit is actually issuedThe information in the businesses response is also incorrectI was informed that I would receive a credit in 8-days from return of the product Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I did respond to [redacted] 's e-mail and told him when to call because I can not call him directly that's the reason I requested him to call me He is lying He is not calling me the time I given it to himI do not agree with him I do not want close my caseI did cc to [redacted] every time I reply to him As I told you (Revdex.com) he is avoiding me and he does not have solution for my problem he does not know how to fix itHe dose not want replace my laptop either Regards, [redacted] ***