A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and per the terms and conditions of the Dell Limited Warranty and the age of the battery, respectfully denied his request for a replacementWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they sent me a recovery DVD for my laptopI don't have a DVD on my laptop I contacted B.Manjunath by email stating that they need to send me recovery flash drive with windows on it Also I need the windows key for the laptop they just sent me Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative verified the onsite service has been completed and as a onetime goodwill gesture dispatched a backpack to the customerWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative respectfully denied the return request explaining about retail purchaseThe representative did authorize a refurbished exchange per terms and conditions of the warrantyHardware warranty terms and conditions link: [redacted] The representative will follow up with shipping information once availableWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for pricing and compatibility for Dell docking stations We regret any miscommunication which may have occurred and appreciate the feedback The docking station the customer wants to purchase is priced at $and the customer wants to purchase it for $based on pricing he saw on the internet Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that the docking station is not currently priced at $and a promotion may have ended which, by policy, would prevent our representative from processing the order at the incorrect price Our representative, for customer satisfaction reasons, offered a $refund if the customer purchases the docking station The customer declined the offer Should he reconsider and want to accept the offer, we ask that the customer contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer purchased in September is currently an item that is still being sold through Dell today as a stand-alone itemThe customer contacted Dell in July needing help because the card was not working properlyThe customer then requested a refund, this request was declined, not eligible for a refund based on the return policy [redacted] www.Dell.com/ReturnPolicy Sincerely, Advanced Resolution Group FID # [redacted] Dell
We regret any dissatisfaction which may have been experienced; our stance remains the sameDocumentation has been provided, which indicates the request for a chargeback issued by Mr***’ financial institution was accepted by Dell Mr [redacted] will need to follow up with his financial institution
Complaint: [redacted] I am rejecting this response because: my stance has not wavered either, Dell has not provided any proof as to why they will not honor their deal with the gift card where I have provided the email from Dell where it never states they will cancel my order as they didAdditionally their site indicated the deals would run until 8/8am ET but they changed that deal early, despite it being under the 8/8am ET deadlineDell must honor their offering and provide a $gift card Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have gone through too much and Dell isn't giving me anything apart from apologiesAs stated in my complaint earlier Dells research and development will use the flaws in my laptop to improve laptops manufactured in the futureIn addition the staff will get better quality training because of meThe information I have passed on to Dell is priceless and I am not getting anything apart from a replacement laptop which I paid forI don't want apologies I want quality compensation Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] is working with the customer and offered guidance to get her item fixed with her protection plan Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] has followed up with the customerThe representative is working with Dell Financial and the customer to work towards a final resolutionAt this time the representative will maintain ownership until a final resolution is determinedThe representative has provided his contact informationSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that a credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] [redacted] Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer requested a refund which was denied and our representative initiated a service dispatch to diagnose and repair the computer To date, the customer has not sent her computer to be repaired and there has been no response to our representative’s follow up contact attempts We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, for customer satisfaction reasons, offered to process a service dispatch to send parts and a technician to repair the computer Subsequently the service was provided and the dispatch has been closed Our representative attempted to follow up with the customer to verify that the service provided resolved the issues however, to date, there has been no response by the customer to the representative’s follow up contact attempts Should the customer need further assistance, we ask that she contact our representative at [redacted] @Dell.com for any assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer warranty repair service at the repair depot Should they want to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a refundHowever; service has been provided per the terms and conditions of the Dell Limited WarrantyInformation was provided regarding maximizing battery life and technical support remains available to address any additional concernsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Ms [redacted] stated she did not want any further contact from our Dell RepresentativesWe do show a return was set up but a credit will not be processed until the order has been returnedMs [redacted] may contact our frontline customer care at ###-###-#### or the representative assigned to the case by email at [redacted] _***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is working with Mr [redacted] to achieve a resolution for his concernsOur representative may be contacted via e-mail at [redacted] Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] , and per the terms and conditions of the Dell Limited Warranty and the age of the battery, respectfully denied his request for a replacementWe regret any dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, they sent me a recovery DVD for my laptopI don't have a DVD on my laptop I contacted B.Manjunath by email stating that they need to send me recovery flash drive with windows on it Also I need the windows key for the laptop they just sent me Regards, [redacted]
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative verified the onsite service has been completed and as a onetime goodwill gesture dispatched a backpack to the customerWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customerThe representative respectfully denied the return request explaining about retail purchaseThe representative did authorize a refurbished exchange per terms and conditions of the warrantyHardware warranty terms and conditions link: [redacted] The representative will follow up with shipping information once availableWe request the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:It's been months and I still haven't gotten my money back Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for pricing and compatibility for Dell docking stations We regret any miscommunication which may have occurred and appreciate the feedback The docking station the customer wants to purchase is priced at $and the customer wants to purchase it for $based on pricing he saw on the internet Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative told the customer that the docking station is not currently priced at $and a promotion may have ended which, by policy, would prevent our representative from processing the order at the incorrect price Our representative, for customer satisfaction reasons, offered a $refund if the customer purchases the docking station The customer declined the offer Should he reconsider and want to accept the offer, we ask that the customer contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer purchased in September is currently an item that is still being sold through Dell today as a stand-alone itemThe customer contacted Dell in July needing help because the card was not working properlyThe customer then requested a refund, this request was declined, not eligible for a refund based on the return policy [redacted] www.Dell.com/ReturnPolicy Sincerely, Advanced Resolution Group FID # [redacted] Dell
We regret any dissatisfaction which may have been experienced; our stance remains the sameDocumentation has been provided, which indicates the request for a chargeback issued by Mr***’ financial institution was accepted by Dell Mr [redacted] will need to follow up with his financial institution
Complaint: [redacted] I am rejecting this response because: my stance has not wavered either, Dell has not provided any proof as to why they will not honor their deal with the gift card where I have provided the email from Dell where it never states they will cancel my order as they didAdditionally their site indicated the deals would run until 8/8am ET but they changed that deal early, despite it being under the 8/8am ET deadlineDell must honor their offering and provide a $gift card Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have gone through too much and Dell isn't giving me anything apart from apologiesAs stated in my complaint earlier Dells research and development will use the flaws in my laptop to improve laptops manufactured in the futureIn addition the staff will get better quality training because of meThe information I have passed on to Dell is priceless and I am not getting anything apart from a replacement laptop which I paid forI don't want apologies I want quality compensation Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] is working with the customer and offered guidance to get her item fixed with her protection plan Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] has followed up with the customerThe representative is working with Dell Financial and the customer to work towards a final resolutionAt this time the representative will maintain ownership until a final resolution is determinedThe representative has provided his contact informationSincerely, Advanced Resolution Group FID # [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that a credit for order number [redacted] has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns, he can reach out to Dell by phone, email or chat by visiting [redacted] or for online assistance at [redacted] [redacted] Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Dell records indicate the computer was purchased from a third party so a return to Dell for a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns The customer requested a refund which was denied and our representative initiated a service dispatch to diagnose and repair the computer To date, the customer has not sent her computer to be repaired and there has been no response to our representative’s follow up contact attempts We remain ready to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policies and ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and accept this resolution Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, for customer satisfaction reasons, offered to process a service dispatch to send parts and a technician to repair the computer Subsequently the service was provided and the dispatch has been closed Our representative attempted to follow up with the customer to verify that the service provided resolved the issues however, to date, there has been no response by the customer to the representative’s follow up contact attempts Should the customer need further assistance, we ask that she contact our representative at [redacted] @Dell.com for any assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has recently contacted the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has offered the customer warranty repair service at the repair depot Should they want to accept this offer, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer and, per the terms and conditions of the Sale, respectfully denied the request for a refundHowever; service has been provided per the terms and conditions of the Dell Limited WarrantyInformation was provided regarding maximizing battery life and technical support remains available to address any additional concernsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Our records indicate that Ms [redacted] stated she did not want any further contact from our Dell RepresentativesWe do show a return was set up but a credit will not be processed until the order has been returnedMs [redacted] may contact our frontline customer care at ###-###-#### or the representative assigned to the case by email at [redacted] _***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident [redacted] Dell Inc